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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Understanding financial management is crucial for the success of any business. In fact, studies have shown that poor financial management is one of the leading causes of business failure. That's why our Payroll, Tax, Accounting & Business Administration bundle is so important. Whether you're looking to enhance your CV or boost your business acumen, our bundle has something for everyone. Dive into the world of payroll management and gain an in-depth understanding of the intricacies of employee compensation. Develop your accounting skills with our introduction to accounting and accounting and tax courses, and learn to use Xero Projects & Job Costing software like a pro. Our Employment Law Level 3 and Certificate in Anti Money Laundering (AML) courses will give you the knowledge you need to stay on top of regulatory requirements, while our Financial Analysis and Data Analysis in Microsoft Excel Complete Training courses will equip you with the tools you need to make informed business decisions. And it's not just technical skills - our Business Administration Level 3, Decision Making, and Effective Communication Skills Diploma courses will teach you essential soft skills that are vital in any workplace. With hardcopy and PDF certificates included, you'll have tangible proof of your newfound expertise. Invest in yourself and take the first step towards a brighter future. Enrol in our Payroll, Tax, Accounting & Business Administration bundle today. Learning Outcomes of Payroll, Tax, Accounting & Business Administration Upon completion of this course bundle, you will be able to: Gain a comprehensive understanding of payroll management and tax regulations. Develop skills in accounting and financial analysis to make informed business decisions. Learn how to use Xero Projects and Job Costing to manage project finances effectively. Understand employment law and the role of Anti-Money Laundering (AML) regulations in business. Develop proficiency in data analysis using Microsoft Excel. Learn effective communication skills to enhance interpersonal relationships in the workplace. Develop the ability to make strategic business decisions based on critical thinking and problem-solving. Acquire knowledge and skills in business administration to manage and lead a team. This Payroll, Tax, Accounting & Business Administration Bundle Consists of the following Premium courses: Course 01: Payroll Management Course Course 02: Introduction to Accounting Course 03: Accounting and Tax Course 04: Xero Projects & Job Costing Course 05: Employment Law Level 3 Course 06: Certificate in Anti Money Laundering (AML) Course 07: Financial Analysis Course 08: Data Analysis in Microsoft Excel Complete Training Course 09: Business Administration Level 3 Course 10: Decision Making Course 11: Effective Communication Skills Diploma So, enrol now in this Payroll, Tax, Accounting & Business Administration to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses of our Payroll, Tax, Accounting & Business Administration Bundle Certificate, student ID for the title course are included with this Payroll, Tax, Accounting & Business Administration Bundle Full tutor support available from Monday to Friday with this Payroll, Tax, Accounting & Business Administration Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Payroll, Tax, Accounting & Business Administration designed by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the Payroll, Tax, Accounting & Business Administration course from your computer, tablet or mobile device CPD accredited Payroll, Tax, Accounting & Business Administration bundle - improve the chance of gaining professional skills Payroll, Tax, Accounting & Business Administration Curriculum of Payroll, Tax, Accounting & Business Administration Bundle Course 01: Payroll Management Course Payroll System in the UK Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 2: Introduction to Accounting Section 01: Accounting Fundamental Section 02: Accounting Policies Course 3: Accounting and Tax Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: VAT Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 4: Xero Projects & Job Costing Module 01: Introduction Module 02: Getting Started Module 03: Setting up Staff Module 04: Small Project Example Module 05: Quotes Module 06: Products & Services Module 07: Invoicing Module 08: Reporting Module 09: Bigger Project Example Module 10: Projects and Profit & Loss Module 11: Thank You Course 5: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 6: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 7: Financial Analysis Module 01: Introduction Module 02: Profitability Module 03: Return Ratio Module 04: Liquidity Ratio Module 05: Operational Analysis Module 06: Detecting Manipulation Course 8: Data Analysis in Microsoft Excel Complete Training Module 01: Modifying a Worksheet Module 02: Working with Lists Module 03: Analyzing Data Module 04: Visualizing Data with Charts Module 05: Using PivotTables and PivotCharts Module 06: Working with Multiple Worksheets and Workbooks Module 07: Using Lookup Functions and Formula Auditing Module 08:Automating Workbook Functionality Module 09:Creating Sparklines and Mapping Data Module 10:Forecasting Data Course 9: Business Administration Level 3 Module 01: Representing Your Boss and Company Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meeting and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Effective Planning and Scheduling Course 10: Decision Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphics Module 06: Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration bundle is perfect for: Individuals looking to start a career in accounting and business administration. Accounting and finance professionals looking to upskill and stay up-to-date with industry standards. Business owners or managers looking to gain a deeper understanding of financial management and business administration. Anyone interested in a career in payroll management, financial analysis, or business administration. Those looking to progress into senior roles within accounting and business administration. Requirements Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration course has been designed to be fully compatible with tablets and smartphones. Career path This Payroll, Tax, Accounting & Business Administration bundle will be beneficial for anyone looking to pursue a career as: Payroll Manager: £23,000 - £45,000 per annum. Financial Analyst: £25,000 - £50,000 per annum. Business Administration Manager: £22,000 - £55,000 per annum. Tax Manager: £30,000 - £65,000 per annum. Finance Director: £70,000 - £120,000 per annum. Certificates Certificate of completion Digital certificate - Included

Employers in the United Kingdom, particularly those in the health and social care sectors, are increasingly interested in their staff having a good understanding of various mental health problems. The demand for mental health skills and resources has steadily increased over the last decade, but it has increased since COVID19. Employees and employers have placed mental health awareness at the top of their priority lists. This Level 2 Mental Health course will teach you about various aspects of mental illness and will help you improve your skills. This Level 2 Mental Healthqualification will help you to gain a thorough understanding of mental health needs and how to deal with them. The Level 2 Mental Healthcourse includes a wide range of mental health issues and how they affect individuals. You will also learn how to manage these illnesses and work with people on tackling mental health problems. Learning Outcomes After completing this Level 2 Mental Health course, the learner will be able to: Understand the fundamentals of Mental Health. Gain a solid understanding of stress, Anxiety, Phobias, Depression, Postnatal Depression and Schizophrenia. Gain in-depth knowledge about Dementia. Understand Bipolar Disorder and Eating Disorders. Understand Attention Deficit Hyperactivity Disorder (ADHD). Understand Obsessive-Compulsive Disorder (OCD). Understanding Post-Traumatic Stress Disorder ( PTSD). Why Choose Level 2 Mental Health Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. **Courses are included in this Level 2 Mental Health Course Course 01: Level 2 Mental Health Course 02: Level 3 Diploma in Healthcare Support Course 03: Level 2 Award in Awareness of Dementia **Other Benefits of Level 2 Mental Health Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 1: Understanding Mental Health Know what is meant by mental health and mental ill-health Understand how mental health care has changed over time Understand the social context of mental ill health Understand the legal context of mental ill health Module 2: Understanding Stress Understand the term 'stress' Understand possible causes of stress Understand how stress can affect an individual Understand how stress may be managed Module 3: Understanding Anxiety Understand the terms 'anxiety' and 'panic attack' Understand possible causes of anxiety Understand how anxiety can affect the individual and others Understand how anxiety may be managed Module 4: Understanding Phobias Understand the term 'phobias' Understand the possible causes of phobia Understand how a phobia can affect the individual and others Understand how phobias may be managed Module 5: Understanding Depression Understand the term 'depression' Understand the possible causes of depression Understand how depression affects the individual and others Understand how the demands of daily life can affect depression Understand how depression can be managed Module 6: Understanding Postnatal Depression Understand the term 'postnatal depression' Understand the causes of postnatal depression Understand puerperal psychosis Understand how postnatal depression can affect the mother and others Understand how preparation for the birth can help reduce the risk of postnatal depression Understand how postnatal depression may be managed Understand how puerperal psychosis may be managed Module 7: Understanding Bipolar Disorder Understand the term 'bipolar disorder' Understand the causes of bipolar disorder Understand how bipolar disorder can affect the individual and others Understand how bipolar disorder may be managed Module 8: Understanding Schizophrenia Understand the term 'schizophrenia' Understand the causes of schizophrenia Understand how schizophrenia can affect the individual and others Understand how schizophrenia may be managed Module 9: Understanding Dementia Understand the term 'dementia' Understand the causes of dementia Understand how dementia can affect the individual and others Understand how dementia may be managed Understand factors which may adversely affect a person with dementia Module 10: Understanding Eating Disorders Understand the term 'eating disorder' Understand the causes of eating disorders Understand how an eating disorder may affect the individual and others Understand how a specific eating disorder may be managed Module 11: Understanding Attention Deficit Hyperactivity Disorder Understand the term 'ADHD' Understand the causes of ADHD Understand how ADHD can affect the individual and others Understand the symptoms associated with ADHD Understand how ADHD may be managed Module 12: Understanding Obsessive-Compulsive Disorder - OCD Understand the term 'OCD' Understand the causes of OCD Understand how OCD can affect the individual and others Understand the thoughts and behaviour associated with OCD Understand how OCD may be managed Module 13: Understanding Post-Traumatic Stress Disorder - PTSD Understand the term 'PTSD' Understand the causes of PTSD Understand how PTSD can affect the individual and others Understand the symptoms associated with PTSD Understand how PTSD may be managed -------------- **GIFT Courses: Course 01: Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions -------------- Course 02: Level 2 Award in Awareness of Dementia Module 01: Dementia Awareness Module 02: The Person Centered Approach to the Care and Support of Individuals with Dementia Module 03: Understand the Factors that Can Influence Communication and Interaction with Individuals who Have Dementia Module 04: Understand Equality, Diversity and Inclusion in Dementia Care Assessment Method After completing each module of the Level 2 Certificate in Awareness of Mental Health Problems, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Mental Health course is ideal for anyone who wants to start a career in the mental health care sector or who already works in this field and wants to learn more about mental health awareness. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Mental Health course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path If you enrol in this Level 2 Mental Health course, it could lead to a career in Education and Childcare. This is especially useful for careers like: Social Work Assistant (£12,500 to £25,000) Mental Health Nurse (£25,654 to £45,838) Psychological Wellbeing Practitioner (£25,654 to £45,838) Certificates Certificate of completion Digital certificate - Included

The relevant industry experts developed this Interview Skills - Secrets and Tips course. Searching for a job can be exciting; it can also be fraught with anxiety and discomfort due to change and the unknown. Whether you are already in the midst of a job search or are considering one, this Interview Skills - Secrets and Tips course will provide you with the skills necessary to identify and apply for suitable jobs, as well as to prepare for and conduct yourself in a job interview. The job market today is not what it was even five years ago. Knowing where to go, who to talk to, and what opportunities are available will help you transition from someone who fantasizes about having a job to someone who has the job they've always wanted. The purpose of this Interview Skills - Secrets and Tips course is to help you determine your skillset, the type of work that is important and realistic to include in your search, and how to get started. Learning Outcomes After completing this Interview Skills - Secrets and Tips course, the learner will be able to: Learn how to identify achievable job goals. Gain a thorough understanding of the key qualities required for employment from an employer's perspective. Know the different types of CVs and cover letters used to apply for jobs. Know how to identify suitable job opportunities and apply for them. Understand how to prepare for an interview. Understand how to conduct yourself in an interview situation. Know how to reflect on your own performance following an interview situation. Why Choose Interview Skills - Secrets and Tips Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Interview Skills - Secrets and Tips Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Interview Skills - Secrets and Tips Bundle Course Course 01: Interview Skills - Secrets and Tips Course 02: Workplace Stress Management Course 03: Workplace First Aid Training ***Other Benefits of Interview Skills - Secrets and Tips Bundle Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] Course Curriculum Module 01: Preparing to Achieve Own Job Goals Understand how to identify achievable job goals Understand the key qualities required for employment from an employer perspective Be able to identify own employability skills Module 02: Promoting Yourself and Preparing for a Job Interview Know the different types of CV and cover letter used to apply for jobs Understand where and how to search for jobs Be able to identify suitable job opportunities and apply for them Understand how to prepare for an interview Be able to conduct self in an interview situation Be able to reflect on own performance following an interview situation --------------------- **Workplace Stress Management Course Curriculum Module 01: Workplace Stress Define Workplace Stress The Most Important Factors Influencing Workplace Stress The Fallout of Workplace Stress Module 02: Rational and Irrational Beliefs Rational Emotive Behaviour Therapy Define Rational Thinking & Irrational Thinking The Origin of Irrational Thinking The Silver Lining Irrational Core Beliefs Acceptance Module 03: The ABC Framework of REBT Situation Disputing Module 04: Cognitive Therapy (CT) Cognitive Therapy (CT) Cognitive Errors Negative Automatic Thoughts (NATs) and Dysfunctional Beliefs Recognizing Our Dysfunctional Beliefs Example Recapitulation of CT and REBT Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace How Can (CBT) Techniques Help Us in the Workplace? Situations That We Face at Work Which May Cause Stress The Advantages of Cognitive Behavioural Therapy in the Workplace Cognitive Behavioural Therapy (CBT) for Us Module 06: Conclusion Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Exercise 1: Lost Your Job Exercise 2: Failed in Your Job Interview Exercise 3: Not the All-Rounder Exercise 4: Feeling Inferior Exercise 5: Mundane Work Exercise 6: Being Laughed At Exercise 7: The Boss Is Dumping His Work on You Exercise 8: Feel Incompetent Exercise 9: Can't Stand Up for Yourself Exercise 10: Boss Does Not Like You Exercise 11: Failed to Do What You Had Planned Exercise 12: Lack Common Sense Exercise 13: You Help Others but They Don't Help You Exercise 14: Feeling Inferior Exercise 15: Never Speak Up at Meetings Exercise 16: Never Speak Up at Meetings (This Time for a Different Reason) Exercise 17: Never Speak Up at Meetings (For Yet Another Reason) Exercise 18: Complaint Against You Exercise 19: Impress the Chairman Exercise 20: A Disastrous Day Exercise 21: Interview After-Effects Exercise 22: Anxiety Jitters at Presentations Exercise 23: Not Popular Exercise 24: Ethical Dilemma --------------------- **Workplace First Aid Training Course Curriculum Module 1: Introduction What is First Aid Aims of First Aid Who is a First Aider? First Aid Priorities The Role of a First Aider What's in a First Aid Box? Your Safety Activating the Emergency Medical System Module 2: Managing Incident at Workplaces Action at an Emergency Fires Electrical Incidents Water Incidents Significant Incidents/ Mass Casualties Module 3: Treating Secondary Injuries Eye Injuries Head Injuries Spinal Injuries Sprain and Strains Burns and Scalds Module 4: Resuscitation (CPR) Resuscitation Cardiopulmonary Resuscitation (CPR)- Primary Survey Resuscitation for Babies and Children Extra Things to Consider Module 5: Secondary Illness and Conditions Asthma Anaphylaxis Heart attack Stroke Diabetes Module 6: Additional Secondary Illness and Conditions Hypothermia Frostbite Poisons Hyperventilation Choking Shock Fainting Some Essential Things You Need to Know Module 7: COVID 19 Awareness What is COVID-19 The Origins of COVID-19 Mode of Transmission of the COVID-19 Virus Symptoms of COVID-19 Prevent Yourself and Others from COVID-19 Assessment Method After completing each module of the Interview Skills - Secrets and Tips Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Level 2 Award in Job Search and Interview Skills is ideal for anyone who wants to learn how to apply for the job they want. Requirements There are no specific requirements for this Interview Skills - Secrets and Tips Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

The 'Food and Mood: Diet and Nutrition Level 3 Certificate' course explores the connection between food, nutrition, and mental health. It delves into how diet impacts mood, mental well-being, and overall health. From understanding the relationship between nutrition and mental health to exploring the effects of stress and diet on behavior, this course provides valuable insights into maintaining a healthy mind and body through proper nutrition. Learning Outcomes: Understand the correlation between food and mood, and how nutrition affects mental health. Explore the concept of the 'second brain' and the role of gut health in influencing emotions and well-being. Identify the impact of diet on mental health in adults and its significance in promoting overall wellness. Analyze the trends in food consumption and their effects on mental health and cognitive function. Learn about the connection between stress, diet, and weight management. Recognize various mood and behavioral disorders and how nutrition plays a role in managing them. Gain practical knowledge to make informed dietary choices for better mental and emotional health. Why buy this Food and Mood: Diet and Nutrition Level 3 Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Food and Mood: Diet and Nutrition Level 3 Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Food and Mood: Diet and Nutrition Level 3 Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Food and Mood: Diet and Nutrition Level 3 Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Food and Mood: Diet and Nutrition Level 3 Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Food & Mood Introduction to Mental Health 00:20:00 Module 02: The Relationship between Nutrition and Mental Health The Relationship between Nutrition and Mental Health 00:20:00 Module 03: The Second Brain: Trust Your Gut The Second Brain Trust Your Gut 00:14:00 Module 04: Diet and Mental Health in Adults Diet and Mental Health 00:19:00 Module 05: Trends in Food Consumption and Mental Health Trends in Food Consumption and Mental Health 00:22:00 Module 06: Stress Can Make You Fat Stress Can Make You Fat 00:15:00 Module 07: Disorders of Mood and Behaviour Disorders of Mood and Behaviour 00:13:00 Assignment Assignment - Food and Mood: Diet and Nutrition Level 3 Certificate 00:00:00

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited