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Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Project failure is all too common. What are the reasons for it, and how can you stop them?

This 3D animated experience will allow you to assume the role of a project manager as you carry out project-related activities and exercises in a simulated project environment. About this course £199.00 55 lessons Course curriculum IntroductionIntroduction Scenario 11.0 An Overview of the Project1.1 Activity Information1.2 Activity Questions1.3 Scenario Review Scenario 22.0 Getting a Project Started2.1 Activity Information2.2 Activity Questions2.3 Scenario Review Scenario 33.0 Activity and Stage Planning3.1 Activity Information3.2 Activity Questions3.3 Scenario Review Scenario 44.0 Planning for Project Risk4.1 Activity Information4.2 Activity Questions4.3 Scenario Review Scenario 55.0 Estimating the Project Cost5.1 Activity Information5.2 Activity Questions5.3 Scenario Review

The Happy Project Manager: Happiness at Work as Sustainable Competitive Advantage Research demonstrates that building and sustaining happiness at work leads to better organizational outcomes. This video will explore a model for assessing, enhancing, and sustaining happiness at work so that your projects have the greatest competitive advantage. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Happy Project Manager: Happiness at Work as Sustainable Competitive Advantage Research demonstrates that building and sustaining happiness at work leads to better organizational outcomes. This video will explore a model for assessing, enhancing, and sustaining happiness at work so that your projects have the greatest competitive advantage. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Make Rapid Progress with a Comprehensive Set of Project Management Templates

PMI's Authorized PMP Prep Course: Virtual In-House Training If you are taking this course, you probably have some professional exposure to the duties of a project manager, or you may be considering embarking on a career in professional project management. Your ability as a project manager to demonstrate best practices in project management-both on the job and through professional certification-is becoming the standard to compete in today's fast-paced and highly technical workplace. In this course, you will apply the generally recognized practices of project management acknowledged by the Project Management Institute (PMI)® to successfully manage projects. Project managers who have proven skills and experience can find exciting, high-visibility opportunities in a wide range of fields. This course is specifically designed to provide you with the proven, practical body of project management knowledge and skills that you need to demonstrate project management mastery on the job. Additionally, this course can be a significant part of your preparation for the Project Management Professional (PMP)® Certification Exam. The skills and knowledge you gain in this course will help you avoid making costly mistakes and increase your competitive edge in the project management profession.

Give a compliment to your career and take it to the next level. This Project Management: Project Manager bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop Project Management : Project Manager skills for your next job or elevate your skills for your next promotion, this Project Manager bundle will help you stay ahead of the pack. Throughout the Project Manager programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Project Management: Project Manager course, you will get 19 premium courses, an original hardcopy, 20 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Project Management : Project Manager Bundle Consists of the following Premium courses: Course 01: Project Management Course 02: Project Manager Training Course Course 03: Operations Management Course 04: Business Law Course 05: Strategic Business Management Course 06: People Management Skills Level 3 Course 07: Construction Project Management Level 4 Course 08: Construction Cost Estimation Diploma Course 09: Business Intelligence Analyst Course Course 10: Capital Budgeting & Investment Decision Rules Course 11: Level 3 Tax Accounting Course 12: Corporate Risk And Crisis Management Course 13: Financial Modeling Using Excel Course 14: Risk Management Course 15: Office Skills and Administration Management Diploma Course 16: Business Performance Management Course 17: Crisis Management Course Course 18: Raise Money and Valuation for Business Course 19: Excel Must know Formulas and Functions Course 20: Workplace Health and Safety Diploma Enrol now in Project Management: Project Manager to advance your career and use the premium study materials from Apex Learning. The Project Management: Project Manager bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Project Management: Project Manager expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn Project Management: Project Manager from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Project Management: Previously it was £10) CPD 205 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Project Management: Project Manager bundle. Requirements This Project Management: Project Manager course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Project Management absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Tired of browsing and searching for a ERP Project Manager course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one ERP Project Manager bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand ERP Project Manager course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on ERP Project Manager and help you along your learning journey. Advanced audio-visual learning modules of these ERP Project Manager courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in ERP Project Manager, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This ERP Project Manager Bundle Consists of the following Premium courses: Course 01: Project Management Skills for Manager Course 02: Level 2 Project Planning and Management Course 03: Project Management: Build a Project Charter Course 04: Statistical Analysis Course 05: Finance and Budgeting Course Course 06: SAP Controlling (CO) - Product Costing S4HANA Course 07: HR Management Level 3 Course 08: People Management Skills Level 3 Course 09: Employment Law Level 3 Course 10: Personal and Networking Skills Course 11: Conflict Management Course 12: Leadership & Management Diploma Course 13: Assertiveness and Self Confidence Development Course 14: Delegation Skills Enrol now in ERP Project Manager to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your ERP Project Manager expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this ERP Project Manager bundle. Requirements Our ERP Project Manager course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this ERP Project Manager expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Project Management Skills for Manager) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Project Management Skills for Manager) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals. Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Our HR Project Manager package, with the latest digital study materials and innovative learning methods, will give you in-depth knowledge of this domain. As an HR Project Manager, you have endless opportunities if you have the right knowledge and skills. Therefore, to make your career journey successful, we designed this bundle as a one-stop solution for you. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now. Moreover, you will keep yourself up to date with the current situation in the area of your interest. This 20-in-1 Ultimate HR Project Manager bundle consists of the following Courses: Course 01: HR Management Course 02: HR Virtual Interview Techniques Course 03: Managing Online Meetings Course 04: Decision-Making in High Stress Course 05: Supporting a Grieving Employee Course 06: Working from Home Essentials Course 07: HR Crisis Communication Training Course 08: Employment Law for HR Course 09: Operations Management Course 10: Emotional Intelligence and Human Behaviour Course 11: Administrative Management Course 12: Managing Budgets Course 13: Business Analysis Course 14: Business Ethics for the Office Course 15: Diploma in Management Skills Course 16: Goal Setting & Accomplishment Course 17: Team Management Advanced Training Course 18: Talent Management Course 19: Creative Thinking and Innovation Course 20: Ethical Leadership Principles Additionally, you will get 5 other career-guided courses in this HR Project Manager bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and enrol in this HR Project Manager bundle to procure the skills and aptitude with Apex Learning to outshine all your peers. Learning Outcomes of HR Project Manager Bundle This career-oriented bundle will help you to Gain the ability to excel in the role of HR Project Manager Know your responsibilities as HR Project Manager and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as an HR Project Manager Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR Project Manager bundle. Requirements This HR Project Manager course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificate for the title course (HR Management) for absolutely free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.