<h3><b>Overview</b></h3>
<span>Learn to engage with vulnerable individuals and be capable of ignoring obstructive conduct that usually prevents the necessary support.         </span>

<span>This course is an insightful and useful guide which will teach you to identify the sources of challenging behaviour and provide practical assistance.      </span>

<span>The <strong>Challenging Behaviour in Young People Level 2</strong></span><b> </b><span>course is designed to help carers and relatives identify the reasons for anti-social or 'difficult' actions being displayed by individuals. You will be taught to detect signs of mental health problems, common disorders, or emotional pressure that may cause changes in a person's demeanour. With this knowledge, you will be empowered to understand, engage, and help those in need. </span>
<h3><b>How will I get my certificate?</b></h3>
You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.
<h3><b>Who is this course for?</b></h3>
<span>There is no experience or previous qualifications required for enrolment on this Challenging Behaviour in Young People Level 2</span><span>. It is available to all students, of all academic backgrounds.</span>
<h3><b>Requirements</b></h3>
<span>Our Challenging Behaviour in Young People Level 2 </span><span>is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.</span>

<span>There is no time limit for completing this course, it can be studied in your own time at your own pace.</span>
<h3><b>Career path</b></h3>
<span>Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business &amp; Management , Admin, Accountancy &amp; Finance, Secretarial &amp; PA, Teaching &amp; Mentoring etc.</span> <h3>Course Curriculum</h3><div><p>1 sections • 6 lectures • 02:30:00 total length</p></div><div><div><div><div><div><div><div><p>•Challenging Behaviour and Learning Disabilities: 00:15:00</p></div><div><div><p>•Key priorities for implementation: 00:15:00</p></div><div><div><p>•Children, Young People and Adults: 00:30:00</p></div><div><div><p>•Organising effective care: 00:30:00</p></div><div><div><p>•Risk assessment: 00:30:00</p></div><div><div><p>•Reactive strategies: 00:30:00</p></div></div></div></div></div></div></div></div></div></div></div></div>

Apex Learning

Certificate in Further Education & Training (Cert Ed)

Centre for Counselling & Psychotherapy Training (CCPT)

Challenging Behaviour

Professional Skills Course (PSC)

FA Level 1

Trainers Course

Challenging Behaviour in Young People Level 2

General Admission

<div>
	<blockquote><p>Do you want to improve your customer service skills &amp; want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course.</p></blockquote>
<h3><strong>Description</strong>:</h3>
<p>This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.</p>
<h3><strong>Who is the course for?</strong></h3>
<ul>
<li>Individuals who have any interaction with customers in any business.</li>
<li>People who want to take their customer service skills to the next level.</li>
<li>Students.</li>
<li>Job seekers.</li>
</ul>
<h3><b>Entry Requirement:</b></h3>
<ul>
<li><span>This course is available to all learners, of all academic backgrounds. </span></li>
<li><span>Learners should be aged 16 or over to undertake the qualification.</span></li>
<li><span>Good understanding of English language, numeracy and ICT are required to attend this course.</span></li>
</ul>
<h3><strong>Assessment: </strong></h3>
<ul>
<li>At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.</li>
<li>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</li>
</ul>
<h3><strong>Certification:</strong></h3>
<ul>
<li>After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24.</li>
<li>PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.</li>
</ul>
<h3><strong>Why choose us?</strong></h3>
<ul>
<li>Affordable, engaging &amp; high-quality e-learning study materials;</li>
<li>Tutorial videos/materials from the industry leading experts;</li>
<li>Study in a user-friendly, advanced online learning platform;</li>
<li>Efficient exam systems for the assessment and instant result;</li>
<li>The UK &amp; internationally recognised accredited qualification;</li>
<li>Access to course content on mobile, tablet or desktop from anywhere anytime;</li>
<li>The benefit of career advancement opportunities;</li>
<li>24/7 student support via email.</li>
</ul>
<h3><strong>Career Path:</strong></h3>
<p>Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals:</p>
<ul>
<li>Administrative Receptionist.</li>
<li>Assistant Office Manager.</li>
<li>Call Center Customer Service Representative.</li>
<li>Call Center Representative.</li>
<li>Call Center Supervisor.</li>
<li>Customer Care Representative.</li>
<li>Customer Service Administrative Assistant.</li>
<li>Customer Service Agent.</li>
<li>Customer Service Analyst.</li>
<li>Customer Service Assistant.</li>
<li>Customer Service Associate.</li>
</ul>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Customer Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction To Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Power of Positive Thinking in Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Difficult Customers and How to Help them</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Deal with Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4"> Customer Service Basics</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service and Retention Templates</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service &amp; Retention Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Service Checklist</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Customer Service Skills</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>First Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Second Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Third Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fourth Lesson</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Fifth Lesson</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Word</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Opening</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Your First Document</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Basic Editing Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Basic Formatting Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Formatting Paragraphs</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Advanced Formatting Tasks</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Working with Styles</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Formatting the Page</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Sharing Your Document</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Microsoft Excel</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module One - Getting Started</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Two - Opening Excel</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Three - Working with the Interface</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Four - Your First Worksheet</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Five - Viewing Excel Data</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Six - Building Formulas</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Seven - Using Excel Functions</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eight - Using Quick Analysis</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Nine - Formatting Your Data</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Ten - Using Styles, Themes, and Effects</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Eleven - Printing and Sharing Your Workbook</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Module Twelve - Wrapping Up</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Certificate in Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Certificate in Customer Service</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

John Academy

Online Course Marketing

Customer Service

Certificate in Education & Training (CET)

Level 2 Certificate in Customer Service

<div>
	<h3><strong>Description:</strong></h3>
<p><span>Interviewing a candidate is a very intricate process; you have to know to separate the good the great and fish the right person for the job. This Recruitment Course- Interview Techniques will help you to earn the skills and tools to hire worthy candidates.</span></p>
<p><span>In this course, you will be able to learn the history of recruitment process, the selection process, cost analysis, job analysis and position profiles, candidates and advertising guidelines, traditional vs. behavioral interviews, critical incident techniques, difficult applicants, interview preparation, and format, etc. This knowledge will surely help to become prepared and hire candidates with a lot of successions. </span></p>
<h3><b>Learning Outcomes:</b></h3>
<ul>
<li><span>How to identify the prices sustained by an organization so as to cope with a false hiring decision is made </span></li>
<li><span>Routes to improvise a just and consistent interviewing scheme in order to employ employee</span></li>
<li><span>Learn how to get prepared for finer job advertisements and apply a variety of markets</span></li>
<li><span>The way you can make a progress for a job analysis as well as position profile</span></li>
<li><span>Learn how to implement traditional, behavioral, goal oriented, holistic, as well as circumstantial (critical event for example) interview related queries </span></li>
<li><span>The communication competency crucial for an expert recruiter</span></li>
<li><span>Learn how to interview proficiently the tough applicants</span></li>
<li><span>Paths to review references in a more adept manner</span></li>
<li><span>The basic employment as well as the human rights laws affecting the recruiting procedures.</span></li>
</ul>
<h3><b>Assessment:</b></h3>
<ul>
<li><span>At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.</span></li>
<li><span>Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.</span></li>
</ul>
<h3><b>Certification:</b></h3>
<ul>
<li><span>After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.</span></li>
<li><span>Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.</span></li>
</ul>
<h3><b>Who is this Course for?</b></h3>
<p><b>Recruitment Course- Interview Techniques </b><span>is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.</span></p>
<p><span>As there is no experience and qualification required for this course, it is available for all students from any academic background.</span></p>
<h3><b>Requirements</b></h3>
<p><span>Our</span><b> Recruitment Course- Interview Techniques</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p>
<h3><b>Career Path</b></h3>
<p><span>After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.</span></p>
		</div><table width="100%">				<tbody><tr>
					<td colspan="4">Recruitment Course- Interview Techniques - Updated Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Basics of Recruitment</td>
					<td> </td>
					<td><span><i></i> 00:50:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>History and Development of the Recruitment Industry</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Worldwide Employment Industry</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The UK Recruitment Industry Statistics</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The UK Recruitment Legislations Guide</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Become a Successful Recruitment Consultant</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Overview of the Recruitment Cycle</td>
					<td> </td>
					<td><span><i></i> 00:45:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Candidate Management</td>
					<td> </td>
					<td><span><i></i> 01:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Client Acquisition</td>
					<td> </td>
					<td><span><i></i> 01:20:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Recruitment Strategy</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Candidate Attraction</td>
					<td> </td>
					<td><span><i></i> 00:40:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Developing a Business Strategy and Key Performance Indicators</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How to Successfully Run a Recruiting Service</td>
					<td> </td>
					<td><span><i></i> 00:35:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Recruitment Course- Interview Techniques - Old Version</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Course Overview</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>History of the Interviewing Process</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Recruitment and Selection Process</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Factors in the Hiring Process</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cost Analysis</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Job Analysis and Position Profiles</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Determining the Skills You Need</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Finding Candidates</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Advertising Guidelines</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Screening Resumes</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Performance Assessments</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Problems Recruiters Face</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Interviewing Barriers</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Non-Verbal Communication</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Types of Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Case Study</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Traditional vs. Behavioral Interviews</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Other Types of Questions</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Critical Incident Technique</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Listening for Answers</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Difficult Applicants</td>
					<td> </td>
					<td><span><i></i> 01:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Interview Preparation and Format</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Other Interview Techniques</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Scoring Responses</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Checking References</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Human Rights</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam- Recruitment Course- Interview Techniques</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam- Recruitment Course- Interview Techniques</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Order Your Certificate and Transcript</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificates and Transcripts</td>
					<td> </td>
					<td><span><i></i> 00:00:00</span></td>
				</tr>
				</tbody></table>

Recruitment Consultant

Recruitment

Safer Recruitment

Interviewing Skills

Recruiting

Recruitment Course- Interview Techniques

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>This coursework will work as a toolkit for you to set your goals right and be able to keep working on them afterward. Be it your health, finance, relationships, or even casual events - Goal Setting and Life Planning course helps you as a planning Guru at your every step. From this coursework, you will discover what really is important for you, and learn how to strive towards it. This course is essentially a capstone for grasping all the techniques to determine your real goals, practice to stay focused, and finally, work it out. It gives out practical instructions that really work! </span></p>
<h3><b>Highlights of the course </b></h3>
<ul>
<li>Determine your goals and dreams</li>
<li>Learn to stay motivated and focused</li>
<li>Explore the methods to work your plans out</li>
<li>Discover the secrets to a successful life</li>
<li>Establish a positive mindset</li>
<li>Map out an effective goal plan</li>
</ul>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>Create your PERSONAL COPY of the Life Compass tool</span></li>
<li><span>Gain control over your life and ensure you take action where it really matters</span></li>
<li><span>Gain clarity and visibility across all areas of your life</span></li>
<li><span>Review your critical goals on a monthly basis</span></li>
<li><span>Celebrate your successes as you go along</span></li>
</ul>
<h3><strong>Who this course is for:</strong></h3>
<ul>
<li>Anyone looking to gain more productivity</li>
<li>Anyone who lacks of a sense of purpose in his/her life</li>
<li>Anyone who feels overwhelmed or having too much to do</li>
<li>Anyone who finds it difficult to stay focused on the goals he/she sets for him/herself</li>
<li>Anyone who is looking for a turnkey solution for life planning and goal setting</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
</div><table>				<tbody><tr>
					<td colspan="4">Principles and Guidance</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Welcome</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>World Class tips for Goal Setting</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mission statement and Values</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Long term goals</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Monthly Scorecard</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Month specific activities</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">DOWNLOAD YOUR LIFE COMPASS HERE</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>LIFE COMPASS LINK</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">DEMO videos: HOW TO USE THE LIFE COMPASS</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 1 - Mission statement</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 2 - Long term goals</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 3 - Monthly scorecard</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 4 - Energy audit</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 5 - Month specific activities</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 6 - Greg personal Life Compass</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
				</tbody></table>

iStudy UK

Goal Setting

Personal Development

Life Coaching

Life Coach Training

Life Purpose

Goal Setting and Life Planning

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
					<div>
						<div>
				<div>
									<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
								<div>
				<p><span>It can be difficult to forgive someone, especially when they've really hurt you; but with forgiveness also comes freedom. This course is designed to teach the benefits of forgiving, as well as outline the dangers of not forgiving. You will learn about the ways to absolute forgiveness, the laws of forgiveness, and why refusing to forgive can impact your health and wellbeing. </span></p><p><span>This course will deepen your understanding of the concept of forgiveness, teaching you how to look at the bigger picture and let go of negative feelings that are holding you back from moving on. Whether you are thinking about whether to forgive someone who hurt you, or are looking to start a career in counselling, this course will provide you with the tools you need to do so.</span></p><h3><strong>Learning Outcomes:</strong></h3><ul><li><ul><li><span>Learn why refusing to forgive can impact your wellbeing and hold you back from moving on</span></li><li><span>Deepen your understanding of the concept and laws of forgiveness</span></li><li><span>Learn how to look at the bigger picture when deciding whether to forgive</span></li><li><span>Understand the different ways to absolute forgiveness and why forgiving is freeing</span></li><li><span>Become a more mindful person and learn how to channel your energy into positivity</span></li><li><span>Gain an in-depth understanding of the concept of forgiving but not forgetting </span></li><li><span>Find inner peace and strength to overcome your issues of forgiveness</span></li><li><span>Develop essential skills to become a qualified counselling professiona</span></li></ul></li></ul><h3><strong>Career Path</strong></h3><p><span>This course will set you on the path to forgiveness and help you find inner peace. You will also gain a wide range of skills required to work in the following professions:</span></p><ul><li><ul><li><span>Counsellor</span></li><li><span>Psychologist</span></li><li><span>Mindfulness Coach</span></li><li><span>Life Coach</span></li></ul></li></ul>					</div>
						</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
									</div>
			</div>
					</div><table>				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction and First Concept</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Benefits and Dangers</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Forgiving Others</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Forgiveness Can Benefit You</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dangers of Refusing to Forgive</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">The Ways to Forgiveness</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Forgive not Forget</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Ways to Absolute Forgiveness</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Laws of Forgiveness</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Bigger Picture</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What Hold You Back from Forgiving</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Thoughts &amp; Tips</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Thoughts &amp; Ideas</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
				</tbody></table>

Forgiveness

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>Explore the strategies of email and online marketing with the Email Etiquette for Marketing course. </span></p>
<p><span>Business Insider, the American financial and business news website, once expressed that '</span><b><i>the average U.S. employee spends about a quarter of his or her time at work combing through the hundreds of emails each employee sends and receives each day '.</i></b><span>  So, it is really difficult for the people to handle emails efficiently as it is also challenging how to deal with the important and less important emails. The course teaches how to handle these problems. You will learn the right ways of communicating through emails to your readers so that your reads take action immediately. The essential business languages and proper email etiquette will be discussed in the course. The course shows you the ways of making your business success with the power of email. </span></p>
<p><span>Shortly, the course guides you the techniques of maximizing the business output through appropriate email marketing.</span></p>
<h3>What you'll learn</h3>
<ul>
<li><span>You'll know how to email your list every day and NOT piss them off</span></li>
<li>You'll know how to communicate in emails so your readers take immediate action</li>
<li>You'll know how to DOUBLE YOUR BUSINESS with the power of email</li>
</ul>
<div>
<div>
<div>
<div>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>You should know how to use a computer at a beginner level</li>
<li>You should have your own email autoresponder (I suggest Aweber)</li>
</ul>
<h3><strong>Who is the target audience</strong>?</h3>
<ul>
<li>Entreprenuers</li>
<li>Email Marketers</li>
<li>Anyone who has emails of their clients &amp; buyers</li>
<li>Anyone looking to make more money from their business and never thought about email marketing</li>
</ul>
</div>
</div>
</div>
</div>
</div>
<div></div><table>				<tbody><tr>
					<td colspan="4"> Module: 01</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Promo</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introduction</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>100 Clicks a Day</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>100 Clicks A Day (Email's The Cornerstone)</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Attractive Character Overview</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Attractive Character II</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Email Sequence Explanation444</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module: 02</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Soap Opera Sequence</td>
					<td> </td>
					<td><span><i></i> 00:13:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Seinfeld Email Sequence</td>
					<td> </td>
					<td><span><i></i> 00:11:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Autoresponder &amp; Email Examples</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Squeezing Extra Money from Emails</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Expert Positioning</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>What is a Squeeze</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Squeeze Page Secrets</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
				</tbody></table>

Email Etiquette

Internet Marketing

Email Marketing

Email Writing

Salesforce Certified Marketing Cloud Email Specialist

Email Etiquette for Marketing

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p>This course is a step by step guide to create your personal finance tracker. By the end of this course, you will have created a powerful tool to manage your finances each month, which will provide you 100% clarity on how much you spent, including the invisible costs that most people don't consider, and will also enable you to know what your bottom line figure is: the range of money you have the opportunity to save each month!</p>
<p>By registering to this training you will get your individual copy of the personal-finance tracker called the 'Finance Compass' and the videos will guide you on how to use it. It makes it simple, easy, and straightforward for you.</p>
<p>In addition to your own downloadable version of the Finance Compass, which is a powerful financial tracker, this course includes 2 sets of videos:</p>
<ul>
<li>A first set of videos introducing the fundamental principles of successful financial management</li>
<li>A second set of videos that are recordings from the Finance Compass to help you understand how to use it. An interactive manual!</li>
</ul>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>Create your personal finance tracker</span></li>
<li><span>Gain a clear and detailed view on how much they spend each month</span></li>
<li><span>Discover their bottom-line figure: the amount of money they can save each month</span></li>
<li><span>Create a savings plan for the year and forecast how much money they will be able to accumulate</span></li>
</ul>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>Nothing special! Every thing is explained within the course</li>
</ul>
<h3><strong>Who this course is for:</strong></h3>
<ul>
<li>Anyone who wants to gain better control over their finances</li>
<li>Anyone who feels some sort of discomfort when it comes to managing their finances</li>
<li>Anyone who things that budget management is difficult</li>
<li>Anyone who is looking for an easy to use tool to manage their finances</li>
</ul>
</div><table>				<tbody><tr>
					<td colspan="4">Financial management principles</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Introducing your finance compass</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Visibility = Power</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>STEP 1 - Adding your monthly expenses</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>STEP 2 - Adding your invisible costs</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>STEP 3 - Adding your revenues</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>STEP 4 - Your bottom line figure</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>STEP 5 - Your monthly review process</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Conclusion</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4">BONUS: guided videos on your Finance Compass</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 1 - Monthly expenses</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 2 - Invisible costs</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 3 - Revenues</td>
					<td> </td>
					<td><span><i></i> 00:01:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 4 - Bottom line figure</td>
					<td> </td>
					<td><span><i></i> 00:02:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 5 - Monthly reviews</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>DEMO 6 - BONUS: Savings plan</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
				</tbody></table>

Money Management

Personal Finance

Money Management Tools

Financial Planning

Finance For Non Finance Managers

Financial Literacy

Financial Management

<div>
					<div>
								<section>
						<div>
							<div>
					<div>
			<div>
							<div>
						<div>
				<div>
					</div>
				</div>
						</div>
					</div>
		</div>
								</div>
					</div>
		</section>
							</div>
				</div>
			<p><span>It is quite difficult for many students to get an 8 in IELTS writing. There are multiples reasons behind having a lower mark in writing than in the three other sections.</span></p>
<p><span>Before you rush into things, it's important to keep in mind that IELTS examiners evaluate your performance on two writing tasks based on task achievement, lexical support, and grammatical correctness, coherence and cohesion.</span></p>
<p><span>This </span><b>IELTS Writing Masterclass</b><span> course lays out for you, point-by-point, each measure you go through on your way to deal with different charts such as Pie Chart, Line Chart, Bar Chart, Table, Diagram, Maps, etc.</span></p>
<p><span>The course outlines the mistakes one makes in writing task 1 and 2 and teaches how to answer both tasks successfully by catching grammatical structures, subject-verb agreement, tense, articles, preposition, spelling, etc.</span></p>
<h3><strong>What you'll learn</strong></h3>
<ul>
<li><span>At the end of this course you will have a deep knowledge of IELTS Examination.</span></li>
<li>At the end of this course you will have more confidence regarding the IELTS Examination.</li>
</ul>
<h3><strong>Requirements</strong></h3>
<div>
<ul>
<li>You should be able to use a PC at a beginner level.</li>
<li>Beginner Level of English is required.</li>
<li>Videos are in English.</li>
</ul>
<h3><strong>Who is the target audience?</strong></h3>
<ul>
<li>Anyone who wants to learn for the IELTS Examination fast and easy.</li>
<li>This course is designed for students with Beginner Level of English.</li>
<li>We strongly recommend taking our 'Complete English Course - English Speaking - English Grammar' before taking this course.</li>
</ul>
</div><table>				<tbody><tr>
					<td colspan="4">Introduction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Find out all about this course in less than five minutes</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Introduction</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Explaining the banding system</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- What is Task 2</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Task achievement and task response</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Vocabulary</td>
					<td> </td>
					<td><span><i></i> 00:09:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Grammatical Range and Accuracy</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Extra tips to prepare for the IELTS writing</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Task one example</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Task two example</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Task two structure</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Planning</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Examiners Notes</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Go through Task 1</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Go through task 2</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>IELTS- Tips for the exam</td>
					<td> </td>
					<td><span><i></i> 00:04:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Course Certification</td>
				</tr>
				</tbody></table>

IELTS Writing

English Language Teaching

IELTS Speaking

IELTS

IELTS Teacher

Certificate in Advanced English (CAE)

IELTS Writing Masterclass

<p><strong>Procurement administrators are always in demand to enable a company to operate successfully. Did you know that a procurement administrator in the UK earns around £23,000 on average? They frequently collaborate with vendors to negotiate prices and conditions of sale, as well as to check stock levels and verify that products satisfy quality standards.</strong></p><p>A procurement administrator may perform a combination of clerical and general administrative activities, depending on how a company defines the function. Depending on the business, this role may or may not be managerial. Our exclusive Procurement Administrator training will teach you everything, from purchasing cycle to effective customer service. All you need to do is follow the course attentively.</p><p>Your role in procurement will be to review orders, negotiate with suppliers, review bids, and manage and motivate employees. After the successful completion of this course, you will explore a new horizon of the procurement process and stand out to shine in your career. This course focuses on providing a complete grasp of the managerial and practical aspects of procurement to enable professionals and students to comprehend the process and perform better.</p><p><strong>Learning Outcomes:</strong></p><p>After successful completion of this course, you will be able to:</p><ul><li>Define supply chain, procurement and the strategic role of procurement</li><li>Illustrate the steps of purchasing cycle</li><li>Manage bids efficiently</li><li>Analyse and reduce the risk associated with the supply chain</li><li>Strengthen your communication skills along with customer service skills</li></ul><p><strong>Meet the Accreditation</strong></p><p>CPD Quality Standards (CPD QS) accreditation assure the Procurement Administrator course training and learning activities are relevant, reliable, and upto date.</p><p><strong>Expert Support</strong></p><p>Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course.</p><p><strong>Key Benefits</strong></p><ul><li>Learning materials of the Design course contain engaging voiceover and visual elements for your comfort.</li><li>Get 24/7 access to all content for a full year.</li><li>Each of our students gets full tutor support on weekdays (Monday to Friday)</li></ul><p><strong>Course Curriculum:</strong></p><p>Here is a detailed course curriculum breakdown of Procurement Administrator Course:</p><p><strong>Module 01: Supply Chain Basics</strong></p><ul><li>Defining Supply Chain Management</li><li>Procurement &amp; Its Strategic Role</li><li>The Evolution of Purchasing through Procurement</li><li>Reducing Time to Market</li></ul><p><strong>Module 02: Role of Procurement in an Organisation </strong></p><ul><li>Purchasing and Supply in Different Types of Organisation</li><li>Centralisation &amp; Decentralisation</li><li>Methods of Organising the function</li><li>Departmental Organisation</li><li>Purchasing in the Organisation Structure</li></ul><p><strong>Module 03: The Purchasing Cycle</strong></p><ul><li>The Steps in the Cycle</li><li>Additional Points to Consider</li><li>Identifying a Need</li><li>The Purchase Requisition</li><li>Material Requirements</li><li>Planning Schedule</li></ul><p><strong>Module 04: Purchasing Toolkits</strong></p><ul><li>Analysing the Price</li><li>General Economic Issues</li><li>Variable-Margin Pricing</li><li>Six Categories of Cost</li></ul><p><strong>Module 05: Managing Competitive Bids</strong></p><ul><li>RFP's and RFQ's</li><li>Using Weighted Analysis</li><li>The Halo Effect</li><li>Using a Selection Committee</li><li>Elements of the Analysis</li></ul><p><strong>Module 06: Quality Management</strong></p><ul><li>Defining Quality</li><li>Quality System</li><li>Specifications</li></ul><p><strong>Module 07: Supplier Relationship Management</strong></p><ul><li>Defining Supplier Relationship Management</li><li>Collaborative Business Relationships</li><li>Models of Supplier Relationships</li><li>Relationship Formation</li></ul><p><strong>Module 08: Analysing and Reducing Risk in the Supply Chain</strong></p><ul><li>Defining Risk Management</li><li>The Risk Management Process</li><li>Risk Estimation</li><li>Risk Identification Techniques</li><li>Risk Analysis Methods and Techniques</li><li>Best Practice of Risk management</li></ul><p><strong>Module 09: Improving Efficiency and Accuracy</strong></p><ul><li>Reason for Evaluating Supplier Performance</li><li>Things to Evaluate</li><li>Quantitative Approaches to Supplier Evaluation</li><li>Service Level Agreement</li><li>The Seven Cs of Effective Supplier Evaluation</li></ul><p><strong>Module 10: Category Management</strong></p><ul><li>Introduction to Category Management</li><li>Categories of Category Management</li><li>Themes of Category Management</li><li>Category Management Risk Profiling</li><li>Corporate Travel</li><li>Capital Investment Procurement</li></ul><p><strong>Module 11: Inventory Management</strong></p><ul><li>Introduction</li><li>Provisioning System</li><li>Order Quantities &amp; Stock Control</li><li>Material Requirement Planning (MRP)</li></ul><p><strong>Module 12: E-Procurement</strong></p><ul><li>E-SCM &amp; E-Procurement</li><li>Electronic Data Interchange (EDI)</li><li>E-Hub, Exchanges, Portals, Marketplace</li><li>E-Catalogue</li></ul><p><strong>Module 13: Communication Skills</strong></p><ul><li>Effective Listening Skills</li><li>Verbal Communication</li><li>Non-Verbal Communication</li><li>Communication Strategies</li></ul><p><strong>Module 14: Customer Service </strong></p><ul><li>Introduction To Customer Service</li><li>The Power of Positive Thinking in Customer Service</li><li>Types of Difficult Customers and How to Help them</li><li>How to Deal with Difficult Customers</li></ul><p><strong>Course Assessment </strong></p><p>To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.</p><p>When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.</p><p><strong>Exam &amp; Retakes:</strong></p><p>It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable.</p><p><strong>Certification</strong></p><p>Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery).</p><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <ul><li>Entrepreneurs and business owners who participate directly in the procurement process</li><li>Anyone new to Procurement &amp; Supply Chain Management</li><li>People who would wish to alter their career to logistics management</li></ul>
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p>This Procurement Administrator course is open to all, with no formal entry requirements.</p>
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p>Completion of this Procurement Administrator course will equip you with the knowledge and skills to explore trendy and in-demand jobs, such as:</p><ul><li>Supply Chain Manager (£24,000 to £48,000)</li><li>Procurement Manager (£30,000 to £60,000)</li><li>Stock Control Assistant (£13,500 to £30,000)</li><li>Stock Supervisor (£13,500 to £30,000)</li><li>Vendor Manager (£30,000 to £60,000)</li></ul>
                        </div>

One Education

Procurement Administrator Course

Harpenden

<p>How to protect your cash flow</p><p>In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses.</p><p>This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible.</p>The course will help you:<ul><li>Understand your debtors and communicate with them accordingly</li><li>Develop a strategy for more effective debt collection</li><li>Make every call count</li><li>Handle difficult calls</li><li>Reduce the amount of time you need to spend on chasing payment</li><li>Increase your collection rates</li></ul><section>
                    <h3>1 The debt collection process</h3><ul><li>Understanding the reasons behind payment default</li><li>Looking at the debt situation from the customer's point of view</li><li>Developing a strategy for effective debt collection</li></ul> <h3>2 Advanced telephone communication skills</h3><ul><li>Techniques for speaking to the person responsible for paying the debt</li><li>How to gain the customer's trust when discussing debt</li><li>Telephone collection skills best practice</li><li>Key phrases that keep the conversation positive and open</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Different types of question</li><li>Using high-gain questions to uncover key information</li><li>Active listening that will help you understand what customers are really saying</li><li>Leading with examples and high-impact questions</li><li>Summarising and restating</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>Identifying objections</li><li>Preparing suitable responses</li><li>Probing objections and ways to overcome them</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Learn how to negotiate an agreement to suit both parties</li><li>Summarising actions for you and the customer</li><li>Ending the call professionally</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>Understand different personality types</li><li>The correct way to respond to an upset customer</li><li>Ways to calm angry customers (and handle verbal attacks)</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

The In House Training Company

Credit Control

Counselling Skills

Business Communication Skills

Debt Management

Dealing With Difficult Customers

Credit Controller

Getting paid - telephone tactics for debt collection (In-House)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" id="isPasted" fr-original-style="font-size: 16px;">Who should attend?<br fr-original-style="" style="box-sizing: border-box;"></span></strong>Headteachers, DSLs, DDSLs, Safeguarding Governors &amp; Pastoral Leads.<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Overview</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><br fr-original-style="" style="box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Learning Objectives</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Masterclass will enable you to:</p><ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.&nbsp;</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.</li></ul><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="https://www.brightcoreconsultancy.com/brightcore-testimonials" target="_blank" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; user-select: auto; box-sizing: border-box; cursor: pointer;" rel="noopener noreferrer" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">View all testimonials </a></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Who should attend?
Headteachers, DSLs, DDSLs, Safeguarding Governors & Pastoral Leads.

Overview

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.
We will look at the current national data, the statutory requirements relating to these issues, including what an effective whole-school approach to preventing them looks like, and also how to respond and deal with these potentially complex and difficult cases, to ensure your provision and response is as effective as it can be.

Learning Objectives

This Masterclass will enable you to:
Raise awareness: providing you with a comprehensive knowledge of the latest national data alongside any emerging trends in this complex area of risk.
Recognise: the signs and symptoms displayed in SVSH and HSB, taking into account the risks both on and offline.
Compliance: to understand your statutory obligations and key responsibilities in this area alongside embedding a proactive whole school/college approach.
Response: how to ensure your response to an incident, the management of referrals and working with multi-agencies best supports your pupils/students.
Support: signposting the latest resources and support options for staff, pupils/students and parents when navigating this issue.
View all testimonials



Brightcore Consultancy

Child Safeguarding

Safeguarding

This masterclass will focus on supporting Key Safeguarding staff in understanding the current context around SVSH and HSB in your setting.

Sexual Violence, Sexual Harassment and Harmful Sexual Behaviour

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Southend on Sea

Droitwich Spa

Portsmouth

Rotherham

Manchester

Leeds

Slough

Bingley

Newport

Peterborough

Milton Keynes 

Nottingham

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Bedford

Liverpool 

Swansea

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<h3><b>Overview</b></h3><p> </p><p><span>With the ever-increasing demand for difficult conversation in workplace in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.</span></p><p> </p><p><span>Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</span></p><p> </p><p><span>The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</span></p><p> </p><p><span>Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</span></p><p> </p><h3><b>Who is this course for?</b></h3><p> </p><p><span>While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</span></p><ol><li><span>Anyone looking for the basics of difficult conversation in workplace,</span></li><li><span>Jobseekers in the relevant domains,</span></li><li><span>Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,</span></li><li><span>Anyone looking for a certificate of completion on doing an online training on this topic,</span></li><li><span>Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,</span></li><li><span>Anyone with a general interest/curiosity</span></li></ol><p> </p><h3><b>Career Path</b></h3><p> </p><p><span>This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. </span></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Introduction to Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Preparation for a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Preparation for a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Tools to Effectively Engaging in a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Tools to Effectively Engaging in a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Steps for a Successful Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Steps for a Successful Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Getting Outcome-Oriented</h4><div><div><ul><li><div>
<span></span><h5>
Getting Outcome-Oriented</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Effective Management of Emotions</h4><div><div><ul><li><div>
<span></span><h5>
Effective Management of Emotions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - When the Conversation Ends</h4><div><div><ul><li><div>
<span></span><h5>
When the Conversation Ends</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Wrapping Up</h4><div><div><ul><li><div>
<span></span><h5>
Wrapping Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Overview
 
With the ever-increasing demand for difficult conversation in workplace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.
 
Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.
 
The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!
 
Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.
 
Who is this course for?
 
While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:
Anyone looking for the basics of difficult conversation in workplace,
Jobseekers in the relevant domains,
Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,
Anyone looking for a certificate of completion on doing an online training on this topic,
Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,
Anyone with a general interest/curiosity
 
Career Path
 
This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. 

Course Curriculum
Module 1 - Introduction to Difficult Conversation
Introduction to Difficult Conversation

00:00
Module 2 - Preparation for a Difficult Conversation
Preparation for a Difficult Conversation

00:00
Module 3 - Tools to Effectively Engaging in a Difficult Conversation
Tools to Effectively Engaging in a Difficult Conversation

00:00
Module 4 - Steps for a Successful Difficult Conversation
Steps for a Successful Difficult Conversation

00:00
Module 5 - Getting Outcome-Oriented
Getting Outcome-Oriented

00:00
Module 6 - Effective Management of Emotions
Effective Management of Emotions

00:00
Module 7 - When the Conversation Ends
When the Conversation Ends

00:00
Module 8 - Wrapping Up
Wrapping Up

00:00

Compete High

Online Course Creation

Difficult Workplace Conversation

<h3>ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð</h3><p>Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario.</p><h3></h3><h3>Why Choose Difficult Workplace Conversation Level 2?</h3><h4>Master the Art of Communication ð¨</h4><p>Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all.</p><h4>Build Stronger Relationships ð¤</h4><p>In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams.</p><h4>Boost Your Professional Confidence ð¼</h4><p>Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance.</p><h4>Stay Ahead in Your Career ð</h4><p>In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth.</p><h3></h3><h3>Who is this for?</h3><ul><li><strong>Professionals at all Levels:</strong> Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career.</li><li><strong>Team Leaders and Managers:</strong> Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success.</li><li><strong>Human Resources Professionals:</strong> HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment.</li></ul><h3></h3><h3>Career Path</h3><ul><li><strong>Entry-Level Professionals:</strong> Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey.</li><li><strong>Mid-Level Managers:</strong> Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization.</li><li><strong>Senior Executives:</strong> Lead by example and cultivate a culture of open communication and collaboration to drive organizational success.</li></ul><h3></h3><h3>Frequently Asked Questions (FAQ)</h3><h4>Q: Can I take this course if I have no prior experience in difficult workplace conversations?</h4><p>A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience.</p><h4>Q: How long does it take to complete the course?</h4><p>A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills.</p><h4>Q: Will I receive a certificate upon completion of the course?</h4><p>A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills.</p><h4>Q: Is there ongoing support available after completing the course?</h4><p>A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course.</p><h3></h3><h3>Unlock Your Potential Today!</h3><p>Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace!</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 Difficult Workplace Conversations.</h4><div><div><ul><li><div>
<span></span><h5>
Difficult Workplace Conversations.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 Empathy and Managing Emotions.</h4><div><div><ul><li><div>
<span></span><h5>
Empathy and Managing Emotions.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 Constructive Communication and Conflict Resolution.</h4><div><div><ul><li><div>
<span></span><h5>
Constructive Communication and Conflict Resolution.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 Mediation and Communication Strategies.</h4><div><div><ul><li><div>
<span></span><h5>
Mediation and Communication Strategies.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 Productive Work Environment and Team Building.</h4><div><div><ul><li><div>
<span></span><h5>
Productive Work Environment and Team Building.</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! ð
Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario.

Why Choose Difficult Workplace Conversation Level 2?
Master the Art of Communication ð¨
Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all.
Build Stronger Relationships ð¤
In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams.
Boost Your Professional Confidence ð¼
Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance.
Stay Ahead in Your Career ð
In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth.

Who is this for?
Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career.
Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success.
Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment.

Career Path
Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey.
Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization.
Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success.

Frequently Asked Questions (FAQ)
Q: Can I take this course if I have no prior experience in difficult workplace conversations?
A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience.
Q: How long does it take to complete the course?
A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills.
Q: Will I receive a certificate upon completion of the course?
A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills.
Q: Is there ongoing support available after completing the course?
A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course.

Unlock Your Potential Today!
Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace!

Course Curriculum
Module 1 Difficult Workplace Conversations.
Difficult Workplace Conversations.

00:00
Module 2 Empathy and Managing Emotions.
Empathy and Managing Emotions.

00:00
Module 3 Constructive Communication and Conflict Resolution.
Constructive Communication and Conflict Resolution.

00:00
Module 4 Mediation and Communication Strategies.
Mediation and Communication Strategies.

00:00
Module 5 Productive Work Environment and Team Building.
Productive Work Environment and Team Building.

00:00

Learning & Development

Workplace Communication

Difficult Workplace Conversation Level 2

Lincoln

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/72a25245-9100-48ee-935a-ee2add5a76c4/original.jpeg" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">Every year, organisations spend billions on strategy creation&mdash;and more than 80% of those strategies fail. FranklinCovey&rsquo;s </span><em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 Disciplines of Execution</em><sup style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">&reg;</sup>&nbsp;<em fr-original-style="" style="box-sizing: border-box;">(4DX)</em> methodology provides the framework for <span style="caret-color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style="caret-color: rgb(16, 24, 32);">organisations</span>&nbsp;seeking to increase strategic execution by creating a culture of high performance.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><em fr-original-style="" style="box-sizing: border-box;">Discipline 1: Focus on the Wildly Important</em></span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">focus.</em>&nbsp;Exceptional execution starts with narrowing the focus&mdash;clearly identifying what must be done. Otherwise, nothing else you achieve really matters much.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 2: Act on the Lead Measures</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">leverage</em>. 80% of your results will come from 20% of your activities; are you focusing on the right ones? Discipline 2 is based on the principle that not all actions are created equal. Identify and act on the activities with the highest leverage.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 3: Keep a Compelling Scoreboard</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">engagement</em>. People and teams play differently when they are keeping score, and the right kind of scoreboards motivate the players to win.</p><h2 style="color: rgb(16, 24, 32); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 32);"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Discipline 4: Create a Cadence of Accountability</span></h2><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This is the discipline of&nbsp;<em style="color: rgb(16, 24, 32); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">accountability</em>. Each team engages in a simple weekly process that highlights successes, analyses failures, and course-corrects as necessary, creating the ultimate performance-management system.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;"><br fr-original-style="" style="box-sizing: border-box;"></span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">The Noble Experience </span></strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">This autumn we&#39;re road testing the 4DX methodology with members of the NLG and their teams from within the Poultry business unit. Real life successes, realistic roadblocks and issues, and a genuine appraisal of the outcomes, will all be shared with participants at the 2024 4DX sessions, as we strive to learn the best practices that enable us to go beyond a good strategy, to achieving great levels of execution!</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Delivery of the 4DX sessions</strong></p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);">The 4 NLG groups will attend a one-day, in person module, where we&#39;ll share the 4DX methodology with you and hear directly from Richard Wood, MD of the Poultry business, as to how the approach has helped him and his team to delivery their objectives.</p><p style="color: rgb(16, 24, 32); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 32);"><img src="https://images.cademy.co.uk/noble-foods/7f22d13e-e7fe-43bb-ad22-a5dbd09dcb21/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; -webkit-user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"><br fr-original-style="" style="box-sizing: border-box;"></p>

What important conversations are your team members avoiding?

Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.
But many people avoid difficult conversations or handle them poorly because they’re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.
Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping people to manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue.
Participants will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they’ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.


Who Should Attend?
This programme is for anyone who finds the thought if having a challenging or difficult conversation, something to be very nervous of, even to the point of avoiding the issue.
We recommend that participants have first attended our Aspire programmes, Management Essentials and Performance Coaching, as they provide a strong foundation to the topic, which this session then builds upon.
In Navigating Difficult Conversations participants will discover how to balance Courage and Consideration throughout the conversation by:
Sharing their Purpose—the issue they need to make progress on—and Positive Intent—how they want the other person to benefit from the conversation
Responding to emotional reactions using the skills:
Pause, Don’t Panic
Observe, Don’t Judge
Ask, Don’t Assume
Outcomes
This module will help participants:
Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others’ needs.
Understand that emotional reactions are a natural, human response—and notice them as a signal that the conversation needs an adjustment to stay on track.
Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.






Noble Foods

Navigating Difficult Conversations: Turn Tension Into Progress™

Reading

Dickson Training Ltd

First Line Management Course

Classroom Course

Online Course

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Neuro EMDR is a recent development in how EMDR can be adapted to work with clients with brain injury and cognitive difficulties. A recent article published in EMDR quarterly by Hutchins &amp; Proudlock (2023) Reviewed the case study evidence base for using EMDR with clients who have sustained a mild traumatic brain injury - <a href="https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/</a>&nbsp;In addition the approach has been used to treat PTSD in a client with Severe TBI (Hutchins, Simblett, 2024).&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There may be many clients we see in routine clinical practice who have sustained a mild brain injury or experience&nbsp;difficulties in their attention or memory. Dr Hutchins has further adapted EMDR to work with clients who have moderate to severe brain injury and he will illustrate this with a specific client video which demonstrates this. Learning outcomes will include:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">1. For participants to gain a basic understanding of neuro anatomy.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">2. For participants to gain an understanding of different cognitive domains and how these relate to the practice of EMDR and the adaptive information processing theory</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">3. For participants to develop skills in cognitive rehabilitation strategies which are designed to help clients who have cognitive problems.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">4. For participants to learn how cognitive rehabilitation strategies can be used throughout the EMDR standard 8 phase protocol</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">5. For participants to see how EMDR can be adapted to clients with moderate to severe brain injury through video material.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">6. For participants to consider cases that they are working with and to use an additional case formulation tool to aid in adaptation.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The event has been awarded 6 CPD credits by the EMDR Association UK. The plan is for the event to be interactive and for plenty of time for discussion and case formulation/consideration of how Neuro EMDR may benefit their clients.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">T﻿he event will be recorded and it will be available for up to 45 days after it has taken place.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Previous feedback from the course showed that, of those who responded, 100% believed that the quality was "Excellent" and that it would improve their clinical practice. A few direct quotes of feedback included:&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 62, 72);">Thanks Jonathan for the brilliant course you did today. Everything was presented really well and thanks for being so generous with resources. I look forward to attending your next course. Many thanks</span></em></p><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(51, 62, 72);">The pacing was excellent with plenty of opportunity to raise points for discussion. The information was very thorough and well presented. An excellent day. Thank you!</span><br fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 62, 72);"><span translate="no" style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style="color: rgb(51, 62, 72);"><span translate="no" fr-original-style="" style="box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">It&rsquo;s really important to create a space to develop EMDR work in the field of Neuro. Thanks for creating this space. I hope it will continue to remain an inclusive space for all.</em></span></span></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(51, 62, 72); box-sizing: border-box;" fr-original-style=" color: rgb(51, 62, 72);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Neuro EMDR is a recent development in how EMDR can be adapted to work with clients with brain injury and cognitive difficulties. A recent article published in EMDR quarterly by Hutchins & Proudlock (2023) Reviewed the case study evidence base for using EMDR with clients who have sustained a mild traumatic brain injury - https://etq.emdrassociation.org.uk/paper/neuro-emdr-applying-emdr-therapy-with-clients-who-have-impaired-cognitive-abilities/ In addition the approach has been used to treat PTSD in a client with Severe TBI (Hutchins, Simblett, 2024). 
 
There may be many clients we see in routine clinical practice who have sustained a mild brain injury or experience difficulties in their attention or memory. Dr Hutchins has further adapted EMDR to work with clients who have moderate to severe brain injury and he will illustrate this with a specific client video which demonstrates this. Learning outcomes will include:
1. For participants to gain a basic understanding of neuro anatomy.
2. For participants to gain an understanding of different cognitive domains and how these relate to the practice of EMDR and the adaptive information processing theory
3. For participants to develop skills in cognitive rehabilitation strategies which are designed to help clients who have cognitive problems.
4. For participants to learn how cognitive rehabilitation strategies can be used throughout the EMDR standard 8 phase protocol
5. For participants to see how EMDR can be adapted to clients with moderate to severe brain injury through video material.
6. For participants to consider cases that they are working with and to use an additional case formulation tool to aid in adaptation.
The event has been awarded 6 CPD credits by the EMDR Association UK. The plan is for the event to be interactive and for plenty of time for discussion and case formulation/consideration of how Neuro EMDR may benefit their clients.
T﻿he event will be recorded and it will be available for up to 90 days after it has taken place. 


Previous feedback from the course showed that, of those who responded, 100% believed that the quality was "Excellent" and that it would improve their clinical practice. A few direct quotes of feedback included: 


Thanks Jonathan for the brilliant course you did today. Everything was presented really well and thanks for being so generous with resources. I look forward to attending your next course. Many thanks
The pacing was excellent with plenty of opportunity to raise points for discussion. The information was very thorough and well presented. An excellent day. Thank you!

It’s really important to create a space to develop EMDR work in the field of Neuro. Thanks for creating this space. I hope it will continue to remain an inclusive space for all.

Dr Jonathan Hutchins

Neuropsychology

EMDR

Brain Injury Medicine

Neuroplasticity

Neuro EMDR Workshop will teach people how to use EMDR with people who have cognitive problems. 6 CPD Credits from the UK EMDR Association have been applied for. 

Neuro EMDR: Adapting EMDR to clients with cognitive difficulties

Loughborough

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			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
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			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
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			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
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		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
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		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
<ul>
<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>
<p></p>

Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)</h2><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Classroom (4.5 hour course), Virtual (2 x 2 &frac12; hour sessions)&nbsp;</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners a good awareness of Mental Health First Aid</strong></li><li style="font-weight: bold; box-sizing: border-box;" fr-original-style="font-weight: bold;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Gives learners the skills to start that difficult conversation</strong></li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Contents:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is Mental Health?</li><li fr-original-style="" style="box-sizing: border-box;">Why people develop mental health conditions</li><li fr-original-style="" style="box-sizing: border-box;">What the role of a mental health first aider is</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to provide advice and practical support</li><li fr-original-style="" style="box-sizing: border-box;">Knowing how to recognise and manage stress</li><li fr-original-style="" style="box-sizing: border-box;">Recognising a range of mental health conditions:</li><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Depression</li><li fr-original-style="" style="box-sizing: border-box;">Anxiety</li><li fr-original-style="" style="box-sizing: border-box;">Psychosis</li><li fr-original-style="" style="box-sizing: border-box;">Eating disorders</li><li fr-original-style="" style="box-sizing: border-box;">Suicide</li><li fr-original-style="" style="box-sizing: border-box;">Self-harm</li></ul></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">37% of all work-related ill-health is due to mental health problems</li><li fr-original-style="" style="box-sizing: border-box;">Problems with mental health cover 45% of all working days lost</li><li fr-original-style="" style="box-sizing: border-box;">A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">602,000 workers suffered from work-related stress, depression or anxiety in 2018/19</li><li fr-original-style="" style="box-sizing: border-box;">One in four people will have a mental health problem at some point during their lives</li><li fr-original-style="" style="box-sizing: border-box;">Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees</li><li fr-original-style="" style="box-sizing: border-box;">Work-related mental health issues must to be assessed to measure the levels of risk to staff</li><li fr-original-style="" style="box-sizing: border-box;">Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable</li><li fr-original-style="" style="box-sizing: border-box;">This half day course gives people a good awareness of mental health in the workplace</li><li fr-original-style="" style="box-sizing: border-box;">For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;">Accredited, Ofqual regulated qualification</h3><div fr-original-style="" style="box-sizing: border-box;"><img src="https://images.cademy.co.uk/pochat-training/6c550a94-5c16-4ff3-b27f-7407b1a35e22/original.jpeg" style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable"></div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by&nbsp;</span><a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards</a><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming <img src="https://images.cademy.co.uk/pochat-training/93996411-85e2-4821-bf00-5875b510df81/original.png" style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 232px; display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; text-align: left; max-width: calc(100% - 5px); float: left;" fr-original-class="fr-draggable">legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff&#39;s mental health conditions.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Ofqual Register number</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;for this course is&nbsp;</span><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">603/3768/0</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><img src="https://images.cademy.co.uk/pochat-training/7cbdb7f4-2060-482c-aab7-6d4ad4183309/original.png" style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="width: 585px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

FAA Level 1 Award In Awareness Of First Aid For Mental Health (RQF)



Classroom (4.5 hour course), Virtual (2 x 2 ½ hour sessions)
Gives learners a good awareness of Mental Health First Aid
Gives learners the skills to start that difficult conversation



Course Contents:
What is Mental Health?
Why people develop mental health conditions
What the role of a mental health first aider is
Knowing how to provide advice and practical support
Knowing how to recognise and manage stress
Recognising a range of mental health conditions:
Depression
Anxiety
Psychosis
Eating disorders
Suicide
Self-harm
Benefits of this course:
37% of all work-related ill-health is due to mental health problems
Problems with mental health cover 45% of all working days lost
A whopping 12.8 million working days, or 49, 042 years, were lost due to mental health problems in 2018/19
602,000 workers suffered from work-related stress, depression or anxiety in 2018/19
One in four people will have a mental health problem at some point during their lives
Whether work is causing or aggravating mental health problems, employers have a legal responsibility towards their employees
Work-related mental health issues must to be assessed to measure the levels of risk to staff
Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable
This half day course gives people a good awareness of mental health in the workplace
For a more complete introduction, see our full day First Aid for Mental Health or two day Supervising First Aid for Mental Health courses



Accredited, Ofqual regulated qualification

This Awareness of Mental Health First Aid Course is a nationally recognised, Ofqual regulated qualification accredited by First Aid Awards.
This means that you can be rest assured that your Mental Health First Aid Certificates fulfil the upcoming

legal requirements and are a very good way to make sure you and your employees have a supporting workplace to deal with staff's mental health conditions.
The Ofqual Register number for this course is 603/3768/0








Pochat Training

Mental Health Awareness

Mental Health First Aid

Health & Wellbeing

Occupational Health & Wellbeing

Emotional Wellbeing

Psychological Wellbeing

Mental Health

Emotional Resilience

Accredited Mental Health First Aid

Mental Resilience

Mental Health At Work

Resilience

Awareness of First Aid for Mental Health

 This price includes an Ofqual regulated certificate

 With Ofqual regulated certificate 

This price includes a CPD certificate instead of an Ofqual regulated certificate (it's exactly the same course)

 With CPD certificate

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