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This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

First Aid and Mental Health First Aid Advocacy are paramount in the workplace, fostering a safe and supportive environment. In the UK, nearly 600,000 non-fatal workplace injuries were reported in 2020, underscoring the need for First Aid training to mitigate immediate risks. Equally crucial is Mental Health First Aid, given that in Britain, mental health issues affect one in six employees, contributing to 300,000 lost jobs annually. Our Workplace First Aid and Mental Health Advocacy course addresses these challenges head-on. By investing in these skills, employees become equipped to respond swiftly to injuries and provide crucial initial support for mental health concerns. This not only enhances workplace safety but also cultivates a compassionate culture. With our course, your team gains the expertise needed to navigate both physical and mental health emergencies, ensuring a resilient and thriving workplace. Prioritize your team's well-being and productivity by enrolling in our comprehensive training program today. Curriculum Breakdown Course 01: Diploma in Mental Health First Aid at QLS Level 5 Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React to People in Mental Health Crisis Course 02: Workplace First Aid Module 01: Introduction to Workplace First Aid Module 02: Appointed Persons in the Workplace First Aid Module 03: Incident Management at Work Module 04: Classifications and Abbreviations Module 05: Emergency Management Module 06: Primary Survey Module 07: Secondary Survey Module 08: Basic First-Aid Techniques Module 09: AED Module 10: Minor Injuries at Workplace Module 11: Loss of Responsiveness and CPR Module 12: Breathing Problems Module 13: Secondary Illnesses and Injuries Module 14: Fractures and Dislocations Module 15: Call for an Emergency Module 16: Things to Keep in Mind for A First Aider Module 17: Legal Framework for Workplace First Aid Module 18: Mental Health First Aid in the Workplace Module 19: First Aid during Coronavirus Pandemic Module 20: First aid Qualifications During the Pandemic, Risk at Work and PPE Regulations Module 21: Remote Psychological First Aid CPD 160 CPD hours / points Accredited by CPD Quality Standards Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path Mental Health Support Worker - £18-25k/year First Aid Trainer - £25-30k/year Emergency Medical Technician - £20-28k/year Occupational Health Advisor - £30-45k/year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed HARDCOPY Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside the UK: £9.99

Imagine a world where you see waste not as an unfortunate reality, but as a treasure map leading to hidden pockets of productivity. Where streamlining processes becomes an addictive game, and every eliminated inefficiency feels like a personal victory. Welcome to the realm of Lean Process and Six Sigma, a powerful methodology poised to transform you into a business optimization rock star. Our course, a masterclass in strategic optimization, delves into the core principles with an intensity that echoes through each module. From unraveling the mysteries of Lean in Module 1 to harnessing the power of Six Sigma's Define, Measure, Analyse, Improve, and Control phases, every lesson is a brushstroke shaping the canvas of your expertise. Immerse yourself in the Lean Culture, resonate with the Five Principles of Lean, and navigate the nuances of Value Stream Mapping - each module a gateway to unveiling the potency of Lean Process and Six Sigma. Transformative Learning Awaits: Join the Level 5 Lean Process and Six Sigma Diploma - Your Gateway to Strategic Optimization! Course Learning Outcomes: Master the art of Lean Process and Six Sigma methodologies. Instill a Lean Culture mindset in organizational dynamics. Apply the Five Principles of Lean to differentiate value and waste. Proficiently conduct Value Stream Mapping for process optimization. Execute the Define, Measure, Analyze, Improve, and Control phases of Six Sigma with precision. Foster strategic thinking for efficient organizational processes. Level 5 Diploma in Lean Process and Six Sigma Module 01: Understanding Lean Module 02: The Lean Culture Module 03: The Five Principles of Lean Module 04: Value and Waste Module 05: Value Stream Mapping (VSM) Module 06: The Principles of Flow and Pull Module 07: Overview of Six Sigma Module 08: The Define Phase Module 09: The Measure Phase Module 10: The Analyse Phase Module 11: The Improve Phase Module 12: The Control Phase Who is this course for? Level 5 Diploma in Lean Process and Six Sigma Process Optimization Specialist Lean Process Analyst Six Sigma Coordinator Quality Assurance Manager Operations Efficiency Consultant Continuous Improvement Strategist Requirements Level 5 Diploma in Lean Process and Six Sigma To enrol in this Level 5 Diploma in Lean Process and Six Sigma, Purchasing & Procurement course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 5 Diploma in Lean Process and Six Sigma Lean Process Analyst: £30,000 to £45,000 per year Six Sigma Consultant: £40,000 to £60,000 per year Process Improvement Manager: £45,000 to £65,000 per year Quality Assurance Specialist (Lean/Six Sigma): £35,000 to £50,000 per year Operations Manager (Lean Manufacturing): £50,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Agile Teams in a Time of Disruption This presentation will give you the specifics needed to align remote employees and coordinate multiple Agile teams. Learn how Scrum events coordinate and focus communication. foster transparency and drive work to Done. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU. What you will Learn Key Takeaways: How to improve productivity in your distributed teams How to communicate in ways similar to being collocated How pairing and swarming remotely can lead to high-performing distributed teams How to align and focus multiple distributed teams

Gain insights into the pressing issues of workplace loneliness and feelings of exclusion, and examine how these issues increasingly affect individuals and organizations. This course explores the detrimental impacts of exclusive behaviors on teams and personal well-being while emphasizing the importance of fostering inclusive workplaces. Participants will learn actionable strategies to combat loneliness and promote inclusivity, benefiting their teams, organizations, and personal lives. Learning Objectives Analyze and assess the prevalence and impact of workplace loneliness and exclusion, utilizing personal and team experiences to recognize these issues.;Recognize the significance of personal relationships in the workplace and the role they play in enhancing team productivity and individual well-being.;Apply a range of practical strategies to combat exclusive behaviors and foster inclusivity within teams, including proactive measures as team members and effective coping strategies if experiencing loneliness.

Root Cause Analysis (RCA) is used to analyse the root causes of focus events with both positive and negative outcomes, but it is most commonly used for the analysis of failures and incidents. Causes for such events can be varied in nature, including design processes and techniques, organizational characteristics, human aspects and external events. RCA can be used for investigating the causes of non-conformances in quality (and other) management systems as well as for failure analysis, for example in maintenance or equipment testing.

Duration 3 Days 18 CPD hours This foundational course to Citrix Workspace intelligence ushers you into the new generation of Citrix. You will discover how intelligent features help organize, guide, and automate the future of your work.You will gain an understanding of the fundamentals of web services, APIs, and systems integrations through building microapps designed to boost employee productivity and optimize the end user experience.Through this course, you will learn the fundamentals of Citrix Workspace intelligence features, web services, security considerations and API troubleshooting to help you successfully deploy intelligent workspace features in your environment. This foundational course to Citrix Workspace intelligence ushers you into the new generation of Citrix. You will discover how intelligent features help organize, guide, and automate the future of your work. You will gain an understanding of the fundamentals of web services, APIs, and systems integrations through building microapps designed to boost employee productivity and optimize the end user experience. Through this course, you will learn the fundamentals of Citrix Workspace intelligence features, web services, security considerations and API troubleshooting to help you successfully deploy intelligent workspace features in your environment.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive English Literature MasterClass mega bundle. This 33 course mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the English Literature MasterClass bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the English Literature MasterClass bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This English Literature MasterClass Bundle consists of the following premium courses: Course 01: Medieval History Course 02: Level-3 English Grammar Course Course 03: English: Spelling, Punctuation, and Grammar Course 04: Creative Writing Course 05: News Writing: Journalism 101 Course 06: Blogger for Beginners Course 07: Novel Writing and Publishing Course 08: Essay Writing in English Course 09: Write and Publish a Research Paper: Complete Guide v6 Course 10: How to Write a Research Paper in Law and Humanities Course 11: Creative Writing Course: Writing Storybooks For Children Course 12: Diploma in Drama and Comedy Writing Course 13: Creative Writing Course - Short Stories Course 14: Creative Writing Course - Fiction Course 15: Creative Writing Course - Horror Course 16: Creative Writing Course - Novel Course 17: Creative Writing Course - Thriller Course 18: Creative Nonfiction Book Writing Course 19: Basics of English for Beginners Course 20: Reach Advanced Level in English as a Foreign Language Course 21: 200 Common English Idioms and Phrases Course 22: Business Writing - How You Can Become a Great Writer Course 23: Simple Copywriting Secrets: How to Write Killer Sales Copy Course 24: Creative Advertising and Graphic Design for Everyone Course 25: CV Writing and Job Searching Course 26: Ultimate Job Interview in English Course 27: Personal Development and Productivity Level 2 Course 28: Complete Communication Skills Master Class for Life Course 29: Public Speaking Course 30: 10 Soft Skills for Workplace Moreover, this bundles include 3 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique English Literature Masterclass mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to English Literature Masterclass to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 33 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 330 CPD hours / points Accredited by CPD Quality Standards Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Medieval History) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Who is this course for? The English Literature Masterclass bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path Completing the English Literature MasterClass opens doors to various roles that value strong analytical, writing, and communication skills. Here are some potential career paths in the UK: Content Writer – £20,000 to £35,000 Editorial Assistant – £18,000 to £30,000 Copywriter – £22,000 to £40,000 English Teacher (Non-State Schools) – £25,000 to £40,000 Publishing Assistant – £20,000 to £30,000 Literary Agent Assistant – £22,000 to £35,000 Communications Specialist – £30,000 to £50,000 Researcher – £25,000 to £45,000 Scriptwriter – £25,000 to £50,000

The HR Management - CPDQS Accredited Bundle Course offers a comprehensive pathway for those looking to expand their knowledge in human resource management. It combines multiple modules designed to provide insights into various HR functions, from employee relations to performance management. Whether you're new to HR or looking to formalise your knowledge, this course equips you with the foundational understanding required to effectively navigate the complexities of the modern workplace. The CPDQS accreditation ensures that the content meets rigorous standards, providing you with credible and respected certification upon completion. This self-paced course is designed to be flexible, allowing you to study at your own convenience, without the need for physical presence. It covers key aspects of HR, including recruitment, training, payroll, and employee development, all while adhering to industry standards. By enrolling in this course, you’ll not only enhance your professional profile but also gain the tools needed to excel in HR roles across various sectors. With expert insights and an engaging curriculum, this bundle is a valuable investment for anyone seeking a rewarding career in human resources. Key Features of HR Management Bundle CPD Accredited HR Management Course Instant PDF certificate Fully online, interactive HR Managementcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this HR Management Bundle course to excel! To become successful in your profession, you must have a specific set of HR Management skills to succeed in today's competitive world. In this in-depth HR Managementtraining course, you will develop the most in-demand HR Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. HR Management Curriculum Course 01: HR Management Course 02: UK Employment Law Course 03: Interview and Recruitment Course 04: Recruitment and Termination Course 05: Safer Recruitment Training Course 06: Employee Performance Management Course 07: Employee Relations Course 08: Corporate Governance Course 09: Online Meeting and Virtual Conference Course 10: Facilities Management Course 11: Motivation Course 12: Life Coaching and Career Counselling Course 13: Workplace Confidentiality Course 14: General Data Protection Regulation (GDPR) Awareness Course 15: Workplace Productivity Course 16: Leadership and People Management Diploma Course 17: Change Management Course 18: Team Management Course 19: Stakeholder Management Course 20: Contract Analyst Accreditation This HR Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about HR Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This HR Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale