Duration
3 Days
18 CPD hours
This course is intended for
The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.
Overview
After completion of the course the participant will be able to:
Perform the needs analysis translating business requirements to data center services
Set-up and manage the data center operations team
Implement and monitor safety- and security practices
Identify a suitable maintenance program for the data center facility and its equipment
Select the appropriate policies and procedures required for data center operations
Monitor the data center availability, capacity and capability
Manage and implement basic data center projects
Set-up and implement an environmental sustainability program
Select an appropriate back-up site to support organizational resilience
Identify and respond to risk in the data center
Manage and support the document life cycle
Create a basic budget proposal
Select and manage vendors and measure their performance
Manage data center assets
Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.
Service Level Management
Service Level Management
Needs analysis
Capability assessment
Service portfolio
Service catalogue
Service Level Agreements (SLAs)
Availability measurement
Data points in SLA
Service reporting
Complaint procedure
Customer satisfaction measurement
Service Improvement Process (SIP)
SLA content
The Data Center Organization
Operational issues
Organization chart
Roles and responsibilities
Skills matrix
Contingency / backup roles
Shift management
Performance management
Career development
Training and assessment
Job rotation
Succession planning
Disciplinary program
Managing Safety & Statutory Requirements
Safety policies and regulations
Occupational Health and Safety (OH&S)
Safety awareness training
Permit to Work (PTW)
Lock-out / Tag-out
Personal Protective Equipment (PPE)
Testing and tagging of equipment
Emergency preparedness and response
Reporting of safety issues
Reviews / internal audit / external audit
Managing Physical Security
Security policies and procedures
Security standards and guidelines
Security staff
Security awareness
Security incident management
Disciplinary program
Reviews, internal and external audits
Facilities Management
Maintenance policies and procedures
Various maintenance programs
Outsourcing of maintenance activities
Maintenance contract options
Warranty
Maintenance schedule
Service situations
Spart part management
Contamination control
Data Center Operations
Policies and procedures for data center operations
Service operations and the daily data center operations
Monitoring / Reporting / Control
Monitoring requirements
Escalation procedures
Reporting
Trend analysis
Reviews
Project Management
Project management
Project organization
Project manager
Project phases
Environment Sustainability
The importance of sustainability
Sustainability policies
Environmental management
Power efficiency indicators -
Waste management -
Water management
ICT utilisation management
Environmental performance measurements
Renewable energy factor (REF)
Organizational Resilience
Business continuity
Data center facility options
Business Impact Analysis
Type of facility
Human resources
Facility, equipment and consumables
Governance, Risk and Compliance
Management commitment
Coordination, collaboration and integration
Compliance
Risk management
Document management
Financial management
Vendor management
Asset management
Additional course details:
Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.