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If you want to improve your customer service skills, then this Customer Service Skills course will help you exceedingly. Initially, you will introduce to the concept of customer service, following with its importance for the company and understand customers' expectation. This course provides a comprehensive explanation of the fundamental aspects of customer service. Also, you will explore various methods to deal with the challenging situation and customers. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Final Exam Final Exam- Customer Service Skills - Delivering Excellent Service 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Verification of the Inspection body’s performance internally is one of the requirements of standard and accreditation bodies as well as a tool to identify the area of concern to improve performance. The internal auditor training course is developed with the aim to satisfy the need for that verification through internal audits. This course is designed for those who are responsible or going to take responsibility for planning, conducting, and following up the internal audits in the inspection body in accordance with requirements of ISO/ IEC 17020:2012. This course provides detailed information on planning, conducting, and following up an audit effectively along with the basic interpretation of ISO/ IEC 17020:2012 Requirements. Attendees of this course will be, on completion of this course, competent to conduct internal audits in their organization. We have developed this course in simple English to make understanding easy and consistent for all. This course comes with sample formats of internal audit reports, standard copies, and other applicable documents.   Who should attend this? This course is highly recommended to be attended by those who are responsible or going to take responsibility for planning, conducting, and following up the internal audits in the inspection body in accordance with requirements of ISO/ IEC 17020:2012.   Course Duration: 16 Hours 60 Mint Exam.   Certificate Validity: Lifetime   Language of Course: English

Verification of the Laboratory’s performance internally is one of the requirements of ISO/ IEC 17025:2017 standard and accreditation bodies as well as a tool to identify the area of concern to improve performance. The internal auditor training course is developed with the aim to satisfy the need for that verification through internal audits. This course is designed for those who are responsible or going to take responsibility for planning, conducting, and following up the internal audits in the laboratories in accordance with requirements of ISO/ IEC 17025:2017. This course provides detailed information on planning, conducting, and following up an audit effectively along with the basic interpretation of ISO/ IEC 17025:2017 Requirements. Attendees of this course will be, on completion of this course, competent to conduct internal audits in their organization. We have developed this course in simple English to make understanding easy and consistent for all. This course comes with sample formats of internal audit reports, standard copies, and other applicable documents.   Who should attend this? This course is highly recommended to be attended by those who are responsible or going to take responsibility for planning, conducting, and following up the internal audits in the Laboratory in accordance with requirements of ISO/ IEC 17025:2017.   Course Duration: 16 Hours 60 Mint Exam.   Certificate Validity: Lifetime   Language of Course: English

Manual Handling Approved 'Awareness' Online Training Course Only

***With this Childminding Course for Teachers course, get a Personal Hygiene Course completely FREE and prevent yourself from being infected by Coronavirus and other contagious diseases.*** Childminding Course for Teachers is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Childminding Course for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 5 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Childminding Course for Teachers Module 01: The Early Years Of Childhood 01:00:00 Module 02: Caring For Children 00:20:00 Module 03: Promoting Health and Well Being Through Food and Mealtimes 00:25:00 Module 04: Keeping Children Well And Healthy 00:35:00 Module 05: Care And Development Of Babies 00:20:00 Module 06: Supporting Children's Personal And Social Development 00:20:00 Module 07: Physical Development And Skills 00:20:00 Module 08: Learning Opportunities Through Physical Activities 00:15:00 Module 09: The Development Of Communication And Spoken Language 00:25:00 Module 10: Caring Children With Special Needs 00:55:00

https://www.lloydmaritime.com/C-S/cargo-surveying-advanced-diploma-expert-in-draught-surveying

Register on the Introduction To Twitch TV Video Game Live Streaming today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Introduction To Twitch TV Video Game Live Streaming is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Introduction To Twitch TV Video Game Live Streaming Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Introduction To Twitch TV Video Game Live Streaming, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction To Twitch TV Video Game Live Streaming Thank you for taking the course! What do you get out of it? 00:03:00 Introduction with John Shea. 00:03:00 Overview of Twitch.TV 00:06:00 Why do you want to stream on Twitch? 00:03:00 Partner Program, Subscriptions & Ways To Earn Revenue Streaming 00:03:00 Case studies of success on twich. Noahj456 used YouTube to build a large Twitch audience. 00:06:00 Syndicate has the most Twitch followers and built from YouTube. 00:04:00 Socialblade has hundreds more case studies you can view. 00:03:00 Which game to play? What are people watching? League of Legends is the top game on Twitch. 00:02:00 Looking deep into the browse features will show you a lot about streaming. 00:08:00 Play Anything You Want - But Keep Sight Of What's Trending 00:03:00 The opportunity is to find a game you like where people will watch. 00:04:00 New games on release day provide a great opportunity to get new viewers. 00:03:00 Hardware Setup and Picking a Streaming Platform To stream you need hardware to stream and software to manage it. 00:05:00 Simple getting started streaming solution: direct from the console with Twitch. 00:03:00 Entry level streaming solution: BenQ monitor and Elgato HD capture card. 00:04:00 The microphone is one of the most important pieces of equipment. 00:03:00 Wirecast is what I use to stream on my iMac with a green screen. 00:05:00 Open Broadcaster Software (OBS) 00:03:00 GameShow 00:01:00 Xsplit 00:04:00 Setting Up Your Channel Setting Up Your Channel 00:03:00 Getting High Quality Artwork For Your Channel 00:03:00 Adding a Greenscreen 00:02:00 Consistency & Your Personality Doing a little bit every day is the most effective way to do anything. 00:03:00 Being Entertaining On Your Stream 00:02:00 Playing Games Consistently For an Audience 00:02:00 Giving back to your streamers will ensure they come back. 00:04:00 Building a Following Uploading videos to Facebook works great for me to get people watching me game. 00:03:00 Uploading videos to YouTube works great to get organic traffic over time. 00:03:00 Follow for follow Facebook groups help to get your initial following fast. 00:03:00 Making Friends With Other Streamers 00:02:00 Receiving Donations While You Stream 00:03:00 How I handle haters and negative comments. 00:05:00 Conclusion The Conclusion To The Course 00:01:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Verification of the Certification Body’s performance internally is one of the requirements of ISO/ IEC 17065:2012 standard and accreditation bodies as well as a tool to identify the area of concern to improve performance. This internal auditor training course is developed with the aim to satisfy the need for that verification through internal audits. This course is designed for those who are responsible or going to take responsibility for planning, conducting, and following up the internal audits in the certification body of products in accordance with requirements of ISO/ IEC 17025:2017. This course provides detailed information on planning, conducting, and following up an audit effectively along with the basic interpretation of ISO/ IEC 17065:2012 Requirements. Attendees of this course will be, on completion of this course, competent to conduct internal audits in their organization. We have developed this course in simple English to make understanding easy and consistent for all. This course comes with sample formats of internal audit reports, standard copies, and other applicable documents.   Who should attend this? This course is highly recommended to be attended by those who are responsible or going to take responsibility of planning, conducting, and following up the internal audits in the Certification Body of products in accordance with requirements of ISO/ IEC 17065:2012.   Course Duration: 16 Hours 60 Mint Exam.   Certificate Validity: Lifetime   Language of Course: English

***Note: Offer is Valid for the First 10 Learners Only*** DET: Level 5 Diploma in Education and Training (RQF) Are you passionate about teaching? Would you like to pursue a career in the education sector? If the answer is yes, the Focus Awards Level 5 Diploma in Education and Training (RQF) course is the perfect one to land a job with an average salary of £30,000 per year in the UK. Our meticulously designed curriculum covers various essential topics, from understanding educational theories to effective teaching methodologies. The Focus Awards Level 5 Diploma in Education and Training (RQF) course will boost your tutor skills. At the end of the period, you will be able to demonstrate proficient teaching and instructional skills and assess and evaluate student progress plus performance accurately. The Focus Awards Level 5 Diploma in Education and Training (RQF) course is not just about obtaining a diploma; it's about embracing your passion, unlocking your potential, and making a lasting impact on the lives of your future students. Why this is the Perfect Package for You! Grow and Boost Your Career: Drive your career forward by receiving a regulated qualification recognised by the British Government. Upgrade Your Knowledge and Skills: Upgrade your knowledge and refine your skills for better professional success. Be More Credible and Qualified: Enhance your credibility and qualifications, making you a standout candidate in your field. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Support and Consultation from Experts: Receive valuable support and expert consultation to navigate challenges and opportunities in your career. 100% Money-Back Guarantee: Be confident with a 100% money-back guarantee, ensuring your investment in self-improvement is risk-free. So enrol in this DET: Level 5 Diploma in Education and Training (RQF) course to begin a smooth career in the education industry. Why choose focus awards? Focus Awards is recognised and regulated by Ofqual (The Office of Qualifications and Examinations Regulation) in the United Kingdom. Focus Awards qualification is respected worldwide, opening doors to diverse career opportunities. Therefore, the Level 5 Diploma in Education and Training (RQF) course is one of the best in the market due to Focus Awards accreditation. Stay ahead of the curve with the cutting-edge teaching methods and technologies of the Focus Awards. Benefits you will gain from this Focus Awards Level 5 Diploma in Education and Training (RQF): High-quality digital learning materials Intuitive e-learning platform Top-notch education standard Globally recognised certification Modules are available 24/7 for your convenience Exceptional customer support services DET: Level 5 Diploma in Education and Training (RQF) Curriculum Break Down and Credit Information for DET: Level 5 Diploma in Education and Training (RQF): The DET course has two unit groups in the curriculum. To achieve the qualification, learners must gain at least 120 credits (Group A - 75 credits and Group B - 45 credits). A minimum of 61 credits will have to be from Level 5. DET Group A-Mandatory Units: Unit 01: Teaching, Learning and Assessment in Education and Training [Achievement of the unit Theories, principles and models in education and training is a prerequisite for this unit.] Guidance to Achieving the Unit: Assignment Unit 02: Developing Teaching, Learning, and Assessment in Education and Training Guidance to Achieving the Unit: Assignment Unit 03: Theories, Principles and Models in Education and Training Guidance to Achieving the Unit: Assignment [Achievement of this unit is a prerequisite for the unit Developing Teaching, learning, and Assessment in education and training] Unit 04: Wider Professional Practice and Development in Education and Training Guidance to Achieving the Unit: Assignment DET Group B- Optional Units Unit 01: Developing, Using and Organising Resources in a Specialist Area Unit 02: Inclusive Practice Unit 03: Effective Partnership Working in the Learning and Teaching Context Guidance to Achieving the Units: Study Material Assignment Teaching Practice Requirement To get this level 5 DET qualification, you must practise for at least 100 hours and provide proof of your involvement in teaching groups of students. A crucial component of excellent beginning teacher preparation is the practice component. Each unit in this certificate has a unique practice requirement. Transfer of Practice There is no transfer of practice from a prior Level 3 Award in Education and Training(AET), including an approach that has been watched and assessed. Trainee teachers who have earned the Level 4 Certificate in Education and Training(CET) may apply twenty hours of practice and two hours of course that was observed and assessed towards the Level 5 Diploma in Education and Training's (DET) practice requirements. At least eight observations must be made, each lasting at least eight hours. Any observed practice finished as a part of the Level 3 Award in Education and Training is not included. Every single observation must last at least 30 minutes. Practice for the Education and Training units must occur in a classroom setting. A minimum of eight observations, of course, are required. The following necessary units must be connected to the eight observations: Teaching, learning, and assessment in education and training (Level 4) Developing teaching, learning, and assessment in education and training (Level 5). Qualification Study Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS) Total Qualification Time of Level 5 Diploma in Education and Training (DET - Previously DTLLS): TQT is the approximate time a learner must complete all the course requirements to acquire his qualification. It entails preparing for classes, learning, researching, taking tests, etc. Total Qualification Time for this Level 5 Diploma in Education and Training (DET - Previously DTLLS) course - 1200 hours. Guided Learning Hours of Level 5 Diploma in Education and Training (DET - Previously DTLLS): GLH is the approximate duration a learner will require to meet all the course objectives for gaining his qualification under the presence of a supervisor or tutor. Total Guided Learning Hours for this course - 360 Who is this course for? DET: Level 5 Diploma in Education and Training (RQF) This DET: Level 5 Diploma in Education and Training (RQF) course is designed for those who want to work in the educational field as a competent professional. It provides excellent training to individuals who wish to obtain a sought-after educational and training qualification. Requirements DET: Level 5 Diploma in Education and Training (RQF) Learners must meet the following minimum criteria: Reading and communication skills should be adequate to meet the requirements of the training. Do not have a criminal background which prevents them working, with young people or vulnerable adults, as a teacher. Hold a relevant qualification at a level above that of their learners; ideally at least Level 3 in their area of specialism The minimum core of literacy, language, numeracy and ICT Career path DET: Level 5 Diploma in Education and Training (RQF) Lecturer / Teacher Assistant Teacher Coach or Trainer Teacher Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/Trainer Certificates Hard Copy Certificate Hard copy certificate - Included

Managing Stress and Building Resilience: Virtual In-House Training Stress has an impact on all of us at some point in our professional lives. Learning how to manage stress and build resilience will result in higher professional productivity, better health, and more sustainable living habits. It will also help us create a physical - and emotional - work-life balance. In this one-day workshop, you will learn practical solutions to sustain behavior change that can positively impact your life on both a professional and personal level. When you are able to reduce the level of negative stress that affects you, your performance improves, along with your health and happiness. The objective of this course is therefore not only to create awareness around emotional well-being in a work context, but also to help participants create a better overall balance between the investment they make in their personal and professional lives. This course covers how our perceptions affect our beliefs and how our beliefs affect our actions. You will learn a host of stress-reduction techniques, while exploring your own stress triggers and responses. Highly interactive, the sessions cover a blend of theory, discussions, and exercises. You will explore concepts with fellow participants within a safe environment where skills and habits can be developed, sharpened, and improved. What You Will Learn At the end of this program, you will be able to: Identify what stress feels like and what the typical symptoms and reactions are to stress Analyze your own responses to stressful events and the consequences of those reactions Organize your work structure to reduce stress and build resilience Recognize activities that drain you and those that give you energy Generate relief from stressful events Cultivate a mindset of resilience Better manage your time, work commitments, and personal boundaries in order to be most effective at your job Getting Started What is stress? Beliefs and thinking errors Work-life balance Drainers and energizers Stress reduction techniques Time management Summary and Next Steps