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Looking to create digital products but don't want to invest in expensive equipment? Look no further than your pocket! With Product Creation with iPhone Mastery, you'll discover the full potential of your iPhone as a tool for creating high-quality products. This course will teach you how to harness the power of your iPhone to create stunning products that rival those made with professional equipment. Whether you're an entrepreneur, freelancer, or creative professional, mastering product creation with your iPhone will give you the flexibility and agility to produce content on-the-go and meet the demands of your audience. So why wait? Unlock the potential of your iPhone today and start creating products that will elevate your brand and take your career to the next level. Learning Outcomes Demonstrate proficiency in managing iPhone equipment and adapters. Apply effective Bluetooth connection management strategies. Efficiently manage device and online storage. Utilise various methods to back up iPhone data. Effectively manage sales and membership pages using WordPress and cloud-based systems. Demonstrate proficiency in client scheduling and meeting management. Course Curriculum: Minimum iPhone Equipment Adapter Bluetooth Connection Management Manage Device Storage Managing Online Storage Backing Up Your iPhone Downloaded File Management Editing Graphics WordPress-Based Sales Pages Cloud-Based Sales Page Systems Managing Membership Pages Cloud-Based Delivery Systems Monitoring Your Help Writing And Managing Emails Managing Payments Part 1 Managing Payments Part 2 Hosting and Recording Client Meetings and Webinars Client Scheduling - Part 1 Client Scheduling - Part 2 Conclusion - Password Manager How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path You can pursue opportunities such as Product Manager - £35,000 to £90,000 per year. Digital Content Creator - £20,000 to £60,000 per year. Video Editor - £18,000 to £50,000 per year. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In today's digital age, mastering the art of online meetings is essential for professionals across all industries. Our comprehensive "Managing Online Meetings" course is designed to equip you with the skills and knowledge to run seamless and productive virtual meetings. Whether you're new to the world of online meetings or looking to refine your existing skills, this course will transform the way you connect and collaborate in the virtual space. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Managing Online Meeting" course offers comprehensive guidance on conducting effective and professional online meetings. Learners will acquire essential skills in planning and preparing for meetings, ensuring all necessary elements are in place for a smooth session. They will learn proper meeting etiquette and useful tips to maintain professionalism and efficiency. The course provides an in-depth understanding of various online meeting platforms, helping learners choose and use the right tools for their needs. Additionally, the curriculum covers the importance of technology in taking accurate and organized meeting minutes, offering practical tips and techniques to master this crucial task. By the end of the course, participants will be well-equipped to manage online meetings confidently and competently, ensuring productive and successful virtual interactions. Course Curriculum Module 01: Planning and Preparation Module 02: Meeting Etiquette and Tips Module 03: Online Meeting Platforms Part - 01 Module 04: Online Meeting Platforms Part - 02 Module 05: Technology in Minute Taking Module 06: Tips for Minute Taking Learning Outcomes: Plan and prepare for effective online meetings. Understand online meeting etiquette and best practices. Learn to use various online meeting platforms. Enhance skills in technology for minute taking. Master techniques for accurate minute taking. Improve meeting management with efficient minute-taking strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Online Meeting 1:35:31 1: Module 01: Planning and Preparation 09:38 2: Module 02: Meeting Etiquette and Tips 08:38 3: Module 03: Online Meeting Platforms Part - 01 35:10 4: Module 04: Online Meeting Platforms Part - 02 22:07 5: Module 05: Technology in Minute Taking 09:44 6: Module 06: Tips for Minute Taking 09:14 7: CPD Certificate - Free 01:00 Who is this course for? Office administrators needing meeting management skills. Managers coordinating remote team meetings. Secretaries responsible for minute taking. HR personnel managing virtual meetings. Project coordinators conducting online collaborations. Career path Office Administrator Executive Assistant Project Coordinator HR Specialist Virtual Meeting Facilitator Administrative Secretary Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's digital age, mastering the art of online meetings is essential for professionals across all industries. Our comprehensive "Managing Online Meetings" course is designed to equip you with the skills and knowledge to run seamless and productive virtual meetings. Whether you're new to the world of online meetings or looking to refine your existing skills, this course will transform the way you connect and collaborate in the virtual space. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Managing Online Meeting" course offers comprehensive guidance on conducting effective and professional online meetings. Learners will acquire essential skills in planning and preparing for meetings, ensuring all necessary elements are in place for a smooth session. They will learn proper meeting etiquette and useful tips to maintain professionalism and efficiency. The course provides an in-depth understanding of various online meeting platforms, helping learners choose and use the right tools for their needs. Additionally, the curriculum covers the importance of technology in taking accurate and organized meeting minutes, offering practical tips and techniques to master this crucial task. By the end of the course, participants will be well-equipped to manage online meetings confidently and competently, ensuring productive and successful virtual interactions. Course Curriculum Module 01: Planning and Preparation Module 02: Meeting Etiquette and Tips Module 03: Online Meeting Platforms Part - 01 Module 04: Online Meeting Platforms Part - 02 Module 05: Technology in Minute Taking Module 06: Tips for Minute Taking Learning Outcomes: Plan and prepare for effective online meetings. Understand online meeting etiquette and best practices. Learn to use various online meeting platforms. Enhance skills in technology for minute taking. Master techniques for accurate minute taking. Improve meeting management with efficient minute-taking strategies. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Online Meeting 1:35:31 1: Module 01: Planning and Preparation 09:38 2: Module 02: Meeting Etiquette and Tips 08:38 3: Module 03: Online Meeting Platforms Part - 01 35:10 4: Module 04: Online Meeting Platforms Part - 02 22:07 5: Module 05: Technology in Minute Taking 09:44 6: Module 06: Tips for Minute Taking 09:14 7: CPD Certificate - Free 01:00 Who is this course for? Office administrators needing meeting management skills. Managers coordinating remote team meetings. Secretaries responsible for minute taking. HR personnel managing virtual meetings. Project coordinators conducting online collaborations. Career path Office Administrator Executive Assistant Project Coordinator HR Specialist Virtual Meeting Facilitator Administrative Secretary Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to unlock the key to streamlined supply chain operations? Discover the art of inventory management and harness the power of technology for maximum efficiency. Join our Inventory Management Tools course and revolutionise your approach to inventory forecasting, purchasing, storage, and analysis. Are you ready to take control of your inventory and drive success in your business? Take this course and see the magic! Learning Outcomes: Understand the fundamental principles of inventory management and its significance in supply chain operations. Analyse inventory data and make informed decisions to optimise inventory levels. Develop effective forecasting techniques to predict future demand accurately. Implement purchasing strategies that minimise costs and ensure adequate inventory availability. Optimise warehouse management processes to enhance inventory storage and retrieval. Calculate and manage inventory costs to improve financial performance. Conduct thorough inventory analysis to identify areas for improvement and implement corrective measures. Generate comprehensive inventory reports to track performance and support decision-making. Explore advanced inventory management techniques, including vendor-managed inventory (VMI) and their benefits. Unlock the secrets of effective inventory management and discover how to optimise your supply chain with the Inventory Management Tools course. Through a comprehensive exploration of key inventory management concepts, you'll gain valuable insights into inventory forecasting, purchasing, storage, cost analysis, and more. With a focus on leveraging technology for efficiency, this course equips you with the knowledge to streamline operations, reduce costs, and maximise profitability. Join us on this enlightening journey as we delve into the world of inventory management and uncover the tools that drive success in this critical field. Unlock the potential of inventory management and revolutionise your supply chain. Enrol in the Inventory Management Tools course today and embark on a journey towards operational excellence and financial success. Certification Upon successful completion of the course, all learners will be eligible to receive a certificate titled Inventory Management to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy. PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE. Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Supply chain professionals seeking to enhance their understanding of inventory management. Operations managers who are responsible for inventory control and optimisation. Small business owners looking to improve their inventory management practices. Students and individuals interested in gaining knowledge in the field of inventory management. Career path Inventory Analyst: £25,000 - £40,000 per year Warehouse Manager: £30,000 - £50,000 per year Procurement Specialist: £30,000 - £45,000 per year Supply Chain Manager: £40,000 - £70,000 per year Inventory Control Manager: £35,000 - £60,000 per year Operations Director: £60,000 - £100,000+ per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Time Management in The Workplace course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This Time Management in The Workplace course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Time Management in The Workplace Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Time Management in The Workplace course is as follows: ***Time Management in The Workplace*** Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Accreditation All of our courses, including this Time Management in The Workplace course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Time Management in The Workplace course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this Time Management in The Workplace course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

Imagine this scenario: You are on the phone with a customer who is frustrated with a technical issue they are facing. They are upset, and it's up to you to resolve their problem quickly and efficiently. How do you handle the situation? If you are unsure, our Service Helpdesk & Technical Support course is here to help you master the skills needed to provide exceptional customer service. Our comprehensive course covers everything from managing interoffice calls and voicemail to invoicing and petty cash. You'll learn the essential aspects of phone etiquette, how to build rapport with customers over the phone, and how to manage difficult callers. We'll also cover effective communication, problem-solving, and record-keeping to ensure that you can provide top-notch service to your customers every time. Learning Outcomes: Develop effective communication skills for handling customer inquiries and concerns. Apply problem-solving techniques to technical issues over the phone. Use organisational skills to manage customer records and follow-up tasks. Demonstrate proper phone etiquette to build rapport with customers. Utilise business writing skills to effectively communicate with customers. Manage difficult callers and turn negative interactions into positive experiences. Why People Love And Enrol The Course From One Education Eligibility for an CPD -accredited certificate on successful completion of Course Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) This masterclass Service Helpdesk & Technical Support online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! Course Curriculum: Here is a curriculum breakdown of the course: course: Module 01: Managing Interoffice Calls and Voicemail Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Proper Greeting on Voicemail Managing Important Messages Ensuring Proper Message Delivery Leaving A Voicemail Module 02: Aspects of Phone Etiquette Common Telephone Etiquettes Creating Positive Telephone Image Maintaining Proper Phone Voice Using Professional Phrasing Preparation before Respond Respecting the Caller Effective Telephone Usage Why Avoid Multitasking Reducing Office Distraction Dealing with Interruption from Others Module 03: Business Telephone Skills Telephone Etiquette Telephone Skills Taking & Transferring CallsTaking MessagesScreening CallsProtecting Employer Telephone Courtesy Tips Domestic and International Calls Voice-Mail Courtesy Summary Assessment Module 04: Building Rapport Over the Phone What is Rapport Building? Importance to Rapport Building Ways to Building Rapport over Phone Critical Skills to Rapport Building Mistakes in Rapport Building Module 05: Inbound and Outbound Calls Inbound Calls Long Greeting Messages Introducing Yourself How to Focus on Their Needs Tips to Be Patient Outbound Calls Ways to Be Prepared Identification of Yourself Giving Reason for the Call Telemarketing Information Privacy of Caller Module 06: Active Listening and Managing Tough Callers What is Active Listening? Active Listening Techniques Characteristics of Good Listener Personal Obstacles External Obstacles Dealing with a Tough Caller Importance of Quick Work Why Listen to the Story First? How to Apologise Compensation Handling Module 07: Mail Services and Shipping The Office Mail Mailing and Shipping Details Maximum Weight and Dimensions For Regular MailsFor Business MailsDifference between Sizes Addressing Guidelines for AddressingAddress FormatLayout for British Forces Post Office (BFPO)Layout for International Destination Wrapping and Packaging Royal Mail Services Universal ServiceSpecial DeliveryBusiness ServicesUnaddressed Promotional Main Delivery Alternatives to Royal Mail Module 08: Intra Organisation Dealings Handling Complaints How Everyone Plays a Role Corporate Culture Intra Organisation Conflict Resolution Anger Management Stress Management Time Management Things to Do with Yourself Module 09: Problem Solving over the Phone Understanding the Problem Identifying the Cause Providing Possible Solution Dos' and Don'ts' of Handling Complaints Ways to Express Empathy How to De-Escalate Angry Calls Friendly Follow-Up Restoring Relationship Module 10: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems Alphabetical SystemSubject SystemSubject Index How to Alphabetise for Filing and Indexing Individual or Personal NamesCompany or Business NamesMiscellaneous Handling Confidential Documents What is ConfidentialityConfidential Electronic DocumentsConfidential Paperwork Module 11: Business Writing Skills Structures of Business Documents AgendasEmail MessagesBusiness LettersBusiness proposalsBusiness Reports Structures of Other Official Documents RFPProjectionsExecutive SummariesBusiness Cases Editing and Proofreading Introduction to ProofreadingWhat does a Proofreader do?ProofreadingProofreading SymbolsProofreading on Paper & ScreenStrategies to Check for Specific ErrorsEditing & Proofreading StrategiesElectronic Revision Module 12: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 13: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Module 14: Customer Relationship Management What is CRM? Types of CRM Benefits of CRM The Goal of CRM The Primary Stages of the CRM Value Chain Development of CRM Plan Strategies for Customer Retention Dealing with Unprofitable Customers Evaluating Your Customers' Value Module 15: Effective Planning and Scheduling Work Breakdown Structure Introduction to WBSDeliverable & Phase-Based WBSSteps for Creating WBSBest Practices and Tips for WBS Estimation Process and Resources Alignment Estimating DurationsIncreasing Estimation AccuracyTask Dependencies Dependency DefinitionsDependency Types Aligning Resources with Activities Resource Breakdown StructureResource CalendarStages of Resource Scheduling DefinitionAllocationAggregationLevelling Resource Turnover Project Planning The Purpose of Project PlanningProject Planning Guide Project GoalsProject DeliverablesProject ScheduleSupport Plans Human Resource PlanCommunications Plan Project Management Pitfalls Risk Management Principles of Risk ManagementRisk Management Process Identify the RiskAnalyse the RiskRisk EvaluationMonitoring and Controlling the Risk Module 16: Invoicing/Petty Cash Financial Record Keeping Invoice Types of InvoiceBenefits of Online InvoicingWhat to include in an Invoice Petty Cash Keeping Petty CashPetty Cash ManagementTips on Running a Petty Cash Fund Budgeting Types of BudgetSales BudgetExpense BudgetProduction BudgetManufacturing BudgetLabor BudgetCapital BudgetCash Budget Budgeting Process Importance of Budgets Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the course exam, you will be able to apply for an CPD -accredited certificate. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). Who is this course for? The Service Helpdesk & Technical Support training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. Study the course today and increase your professional skillet from the comfort of your home! This course is ideal for: Customer service representatives who want to improve their skills. Technical support staff who interact with customers over the phone. Anyone looking to build their communication and problem-solving skills in a business setting. Small business owners who want to provide excellent customer service. Requirements There are no formal entry requirements for the Service Helpdesk & Technical Support course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol on this course without any hesitation. Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the course at your own pace. All students must have a passion for learning and literacy, as well as being over the age of 16. Career path Technical Support Specialist (average salary: £23,000 - £35,000) Customer Service Representative (average salary: £17,000 - £23,000) Helpdesk Support (average salary: £18,000 - £30,000) IT Support Technician (average salary: £18,000 - £35,000) Call Centre Agent (average salary: £16,000 - £25,000) Service Desk Analyst (average salary: £20,000 - £40,000)

Pushy boardroom bullies... battling agendas... conflicts of interest. Here are the most common drivers of trouble in the boardroom, and tools for making things right.

Establishing Your Personal Brand Who are we? Does our 'brand,' or what others see in us, advertise our project management and leadership strengths? This video explores personal branding and why it is important for establishing relationships with clients and our network of work associates. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Establishing Your Personal Brand Who are we? Does our 'brand,' or what others see in us, advertise our project management and leadership strengths? This video explores personal branding and why it is important for establishing relationships with clients and our network of work associates. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.