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Elevate your teaching career with the Focus Awards Level 3 Award in Education and Training (RQF). This course equips you with vital skills in understanding educational roles, implementing inclusive teaching methods, and conducting effective assessments. Delve into a wealth of learning resources, from self-assessment grids to video tutorials, and enhance your teaching prowess. Whether you're a novice educator or a seasoned professional, this course empowers you to excel in the ever-evolving field of education and training. By the end, you'll have the confidence and competence to create an inclusive and engaging learning environment that fosters student success. Learning Outcomes Develop effective communication skills with children, young people, and adults. Understand the organisational structure and functions of schools. Gain insights into child and young person development. Learn how to safeguard the well-being of children and young people. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs provides several significant benefits. As an accrediting body overseen by Ofqual, their certifications are widely recognized both nationally and globally, guaranteeing you are held to the highest educational standards. Focus Awards is a dynamic choice for a relevant and unique learning experience because of its commitment to professionalism, rapid expansion, and numerous qualification offerings. Choosing Focus Awards improves your professional chances, personal development, and educational accomplishments. Benefits you will gain Benefits you will enjoy include: Access to top-notch virtual learning resources. Round-the-clock availability of course modules. An intuitive and user-friendly online platform. Adherence to established standards. A qualification that holds recognized value. Outstanding customer service support. Guided Learning Hours Guided Learning Hours (GLH) encompass all instances of direct interaction, support, or supervision provided to learners by educators, tutors, trainers, or accredited education/training providers. For this qualification, the specified Guided Learning Hours total 48 hours. Total Qualification Time The Total Qualification Time (TQT) encompasses both guided learning hours (GLH) and an estimate of the hours a student is anticipated to commit to independent preparation, study, and other-directed learning activities, including assessments not under direct supervision. Qualification credit values are based on TQT, where one credit corresponds to 10 hours of learning. For this particular qualification, the Total Qualification Time is established at 120 hours. Method of Assessment The method of assessment for this course comprises written assignments and microteaching sessions. Specifically, in Unit 2, learners are required to engage in a one-hour micro teaching activity. Within this session, each learner must deliver a 15-minute teaching session, which will be observed and assessed by a tutor. Following their own presentation, learners have the option to either conduct additional microteaching sessions or observe their peers for the remaining 45 minutes. It's important to note that all assignments must be submitted through an online platform, and simulating the qualification is strictly prohibited. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 4 Certificate in Education and Training (CET): This program builds on the foundation of Level 3 AET and is crucial for those aspiring to take on more advanced teaching roles. Level 5 Diploma in Education and Training (DET): Equivalent to a foundation degree, this diploma offers a more profound insight into the nuances of teaching and learning. Specialised Teaching Qualifications: Tailor your expertise with options in areas such as literacy, numeracy, ESOL, or teaching learners with disabilities. Assessor and IQA Qualifications: Unlock assessment roles by acquiring Level 3 CAVA or Level 4 IQA qualifications. Continuous Professional Development (CPD): Stay current and improve your skills through workshops, conferences, and training opportunities. Higher Education: Consider pursuing a bachelor's degree or higher education for expanded career prospects in the field. Employment Opportunities: Apply for teaching positions within adult education settings after completing the Level 3 AET. Personalised Career Goals: Your progression path depends on your individual aspirations, subject interests, and preferred educational environments. Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) is to enable learners to acquire a comprehensive understanding of the roles, responsibilities, and dynamics involved in the field of education and training. Who is this course for? Aspiring educators seeking formal training and certification. Practising teachers looking to enhance their teaching methodologies. Professionals transitioning into teaching roles. Educational support staff eager to broaden their skills. Requirements No specific qualifications or prior experience are necessary to enrol in the Focus Awards Level 3 Award in Education and Training (RQF) course. This course does not mandate a teaching placement and is accessible to individuals aged 19 years and above, provided they possess a minimum high school qualification. Career path Adult Education Teacher: £30,000 to £40,000 per year Corporate Trainer: £30,000 to £45,000 per year Community College Instructor: £35,000 to £50,000 per year Training Coordinator: £25,000 to £35,000 per year ESL (English as a Second Language) Instructor: £25,000 to £40,000 per year Assessor or Verifier: £25,000 to £35,000 per year Career Counsellor: £30,000 to £45,000 per year Note: There is No Registration, Assessment, Certification fee included with this price.

Step into the dynamic realm of freelance translation with a course designed to sharpen your linguistic talents and boost your career prospects. This course offers a clear roadmap for those eager to navigate the freelance market confidently, teaching you how to secure clients, manage projects efficiently, and deliver polished translations that meet industry expectations. Whether you’re a language enthusiast or a professional seeking new opportunities, this course equips you with essential knowledge to flourish as a freelance translator without the need for physical attendance. Throughout the course, you’ll explore effective strategies for marketing your services, negotiating rates, and building lasting professional relationships—all delivered in an accessible online format that suits your pace and lifestyle. With expert insights and practical advice tailored to the freelance sector, you’ll gain the confidence to turn your language skills into a rewarding and sustainable freelance career. Ideal for anyone looking to broaden their horizons in translation, this course balances professionalism with a touch of wit to keep you engaged from start to finish. Meet the Endorsement The Quality Licence Scheme has been designed specifically to recognise high-quality courses. This Successful Freelance Translator course materials are recognised by Quality Licence Scheme (QLS). This ensures the deep research and quality resource allocation behind the development phase of the course. In addition, the QLS certificate enriches your CV and recognises your quality study on the relevant subject. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Successful Freelance Translator course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Successful Freelance Translator course: Course Introduction Introduction Intro Course Introduction Pre-Game Day one: Resume, Photo and Specializations Day two: Your website Extra info for Resumes Setting up your accounts Freelance websites (1 hour max per website) Signing up for Upwork: a Walk-through Translation Websites 1: A Proz. com Walk-through Translation Websites 2 (1 hour max per website) Translation agencies (1 hour max per agency) How do Kudoz Points Help? - (Answering your questions!) Starting Strategy Pricing Some Strategies for Starting Out Working for Free Marketing Active Marketing Passive Marketing Some General Marketing Strategies Using Linkedin for Marketing Job alerts Another way to find Agency Email Addresses Getting Paid: What to do after you are assigned a job Getting Paid Getting Paid - Invoices Tips and Tricks Tips and Tricks - Intro Tips 1 - OCR Tips 1b - OCR Walkthrough Tips 2 - Time Management Tips 3 - Shares, Commissions, Rush Jobs Tips 4 - Apps I recommend Tips 5 - Support System Tips 6 - CAT Tools Tips 6b - CAT Tools - More in depth Tips 7 - Glossary, and Translation Tips Tip 7b - More Translation Tips Tips 9 - Book Recommendations Tips 8 - 80/20 Analysis Bonus: How to Find a Good Translation Company Bonus: Going through Freelancer emails Closing Remarks Closing Remarks Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Successful Freelance Translator course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this Successful Freelance Translator course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Successful Freelance Translator course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Successful Freelance Translator course is open to all, with no formal entry requirements. Career path Upon successful completion of the Successful Freelance Translator Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

Conflict is inevitable, but chaos isn’t. This Level 2 Conflict Management Course is your stepping stone to understanding what truly drives disputes and how to disarm them with confidence and professionalism. Whether you're in customer service, education, hospitality, or any public-facing role, this course equips you with the right mindset and communication strategies to keep interactions calm and constructive—even when tempers flare. From learning how to spot the early signs of conflict to knowing when to escalate and when to de-escalate, every module offers well-structured insights designed to help you respond with clarity, not confusion. Sharpen your ability to handle tense conversations with poise, maintain dignity under pressure, and navigate workplace disagreements with tact. If you work with people (and let’s be honest, who doesn’t?), this course offers a timely and effective way to stay cool when situations heat up. Ask ChatGPT Why People Love And Enrol in The Course From One Education Eligibility for an CPD accredited certificate on successful completion of the course QLS Endorsed Certificate is available for the title: Dealing with Conflict at Work Learning materials of our course contains engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the course materials for 12 months Full Tutor support on weekdays (Monday - Friday) Key Features CPD Accredited Quality License Endorsed This masterclass Dealing With Conflict Management At Work online training course is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Dealing With Conflict Management At Work is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the Dealing with Conflict at Work course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our today and take control of your career! Course Curriculum of Dealing With Conflict Management At Work: Here is a curriculum breakdown of the course: ***Dealing with Conflict at Work*** Unit 01: Introduction Welcome to the Course What are Conflict and Conflict Management? Unit 02: Understand the Keys to Conflict Management The Rational and Irrational Sources of Conflict The Effects of Respect on Conflict How to Use Respect to Help Resolve Conflict Unit 03: How Misunderstandings Arise and the Solution How Communication Works How we listen: The Four Listening Levels How to Listen Well Unit 04: Personality Types in Conflict Management How Personality Types Conflict How Specific Personalities Clash at Work How to Avoid Personality Clash Unit 05: Escalation of Conflict Resistance: It's Not Conflict yet. The Onion Model of Resistance The Signs of Escalation Unit 06: De-escalating Conflict The Strategies for Handling Conflict De-escalation Process The Thomas-Kilmann Model The Five Thomas-Kilmann Modes Getting Help from a Third Party How to Recover from a Broken (Professional) Relationship Unit 07: Closing Section of Conflict Management Good Conflict and Bad Conflict The Secret to Avoiding Conflict Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Dealing with Conflict Management at Work training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information. If you are also interested in Level 2 Award in Conflict Management (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF)/Level 3 Award in the Delivery of Conflict Management Training (RQF) - Level 3 Deliverer of Conflict Management Course, then our course will be a great help to understand the topics from the ground. Study the course today and increase your professional skillset from the comfort of your home! Requirements No formal qualification is required Career path Operations Manager Tutor - SIA Security HR and Office Manager Customer Support Specialist Health And Safety Officer Certificates Certificate of completion Digital certificate - £9 After successfully completing this course, you will qualify for the CPD-certified certificate from One Education. PDF Certificate: £9 Certificate of completion Hard copy certificate - £69 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Internal Quality Assurance of Assessment Processes and Practices (IQA) refers to a systematic and structured approach within educational and training organisations to ensure the quality and consistency of assessment procedures and outcomes. IQA plays a crucial role in maintaining and improving the standards of assessment within various educational settings, such as schools, colleges, vocational training centres, and workplaces. Are you seeking to enhance your expertise in ensuring the quality of assessment processes and practices? The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices course is the solution to this educational challenge. This Ofqual-regulated course, awarded by Focus, elevates your educational profile, providing you with the skills to maintain assessment quality standards. Discover how to assess and assure the quality of assessments while gaining a deeper understanding of assessment principles and practices. By completing this course, you'll not only improve your professional knowledge but also open doors to various career opportunities in the education and training sector. Learning Outcomes Evaluate assessment quality principles and practices effectively. Demonstrate competence in internal quality assurance processes. Create comprehensive assessment plans and checklists. Apply observation techniques for quality assurance in assessments. Successfully submit and resubmit course assignments. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs offers several key advantages. As an Ofqual-governed accrediting body, their qualifications enjoy wide recognition, both nationally and internationally, ensuring you're held to the highest educational standards. Focus Awards' commitment to professionalism, rapid growth, and diverse qualification offerings makes them a dynamic choice for a relevant and exceptional learning experience. Opting for Focus Awards elevates your career prospects, personal development, and educational achievements. Benefits you will gain Benefits you will enjoy include: High-quality virtual learning materials. 24/7 module access. User-friendly online platform. Compliance with standards. Recognised qualification. Exceptional customer service. Guided Learning Hours The Guided Learning Hours for this qualification amount to a total of 90 hours. These hours encompass all instances of learner support, including contact time, guidance, supervision, and instruction provided by qualified educators, trainers, or relevant education and training professionals. Total Qualification Time The Total Qualification Time for this qualification is 120 hours, encompassing both Guided Learning Hours (GLH) and an estimation of the hours a learner is expected to dedicate to self-directed activities, including preparation, study, and assessment, without direct supervision from a lecturer, supervisor, or tutor. Method of Assessment Candidates engage in learner observation and subsequently create IQA reports based on assessor feedback. Candidates are required to submit written assignments, complete with appropriate references, through an online portal. The grading system employs a Pass/Fail approach, contingent upon the fulfilment of all learning objectives. Submissions include learner assessments, two assessor reports, and the candidate's IQA report. Assessors evaluate the candidate's grasp and application of IQA principles. Assignments are assessed based on the application of IQA concepts and the inclusion of reference citations. Progression Upon successful completion of a Level 4 Internal Quality Assurance (IQA) course, learners can advance their expertise by pursuing further education and qualifications in the education and quality assurance field. Here's a list of potential courses and qualifications for consideration: Level 5 Diploma in Education and Training (DET): Enables individuals to qualify as educators in the further education and training sector. Level 5 Certificate in Leadership and Management: Develops leadership and management skills tailored for the education sector. Level 5 Diploma in Education and Training (Education and Training Pathway): Offers specialised training in delivery, assessment, and quality assurance. Level 3 Certificate in Assessing Vocational Achievement (CAVA): Focuses on assessing vocational qualifications. Level 4 Award in Understanding External Quality Assurance: Preps individuals for roles in external quality assurance. Level 5 Certificate in Education and Training (In-Service Route): Designed for experienced educators seeking specialised routes. Master's Degree in Education or Quality Assurance: Offers advanced educational and research opportunities. Specialised Short Courses: Targeted workshops addressing specific areas within education. Continuous Professional Development (CPD): Ongoing learning through participation in workshops and conferences. Professional Memberships and Certifications: Opportunities to join relevant organisations and obtain certifications. Qualification Purpose The main goal of the Level 4 Award in Internal Quality Assurance of Assessment Processes and Practices (RQF) is to confirm competence in a specific occupational role in accordance with relevant standards. This qualification is designed for individuals who are entrusted with the duty of maintaining and improving the quality of assessments within an organization or assessment center. Who is this course for? Education professionals aspiring to enhance assessment quality. Assessors looking to improve their internal quality assurance skills. Individuals pursuing a career in assessment and quality assurance. Those seeking to comply with UK Government regulations in education. Requirements This qualification is open to all learners aged 16 and above, including those aged 19 and older, and it does not have any mandatory prerequisites. While it doesn't require specific educational backgrounds, some learners may have completed at least high school or possess Level 3 qualifications in AET (Assessing and Evaluating Training) and CAVA (Certificate in Assessing Vocational Achievement). Career path Internal Quality Assurer: £24,000 - £35,000 per year Education Consultant: £30,000 - £50,000 per year Training Manager: £30,000 - £45,000 per year Curriculum Developer: £25,000 - £40,000 per year Further Education Lecturer: £25,000 - £40,000 per year Quality Assurance Manager: £30,000 - £50,000 per year Note: There is No Registration, Assessment, Certification fee included with this price.

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

Course Duration: 1 day (or 2 half-day sessions) Target Audience: Anyone who delivers presentations in a professional setting – including team members, managers, project leads, or executives – who want to improve confidence, clarity, and impact when speaking. Course Objectives By the end of this course, participants will be able to: Prepare and structure engaging presentations for different audiences. Deliver content with confidence, clarity, and professionalism. Use body language, voice, and visual aids effectively. Manage nerves and build a strong connection with the audience. Handle questions and unexpected situations with poise. Course Outline Module 1: Understanding Effective Presentations What makes a presentation effective? Common mistakes and how to avoid them Aligning your message with the audience’s needs Module 2: Planning and Structuring Your Message Setting clear objectives The “power of three” and other storytelling structures Openings and closings that stick Making content memorable and persuasive Module 3: Delivering with Confidence Managing nerves and performance anxiety Using your voice: tone, pace, and projection Body language and posture Eye contact and engagement strategies Module 4: Visual Aids and Presentation Tools Designing slides that support (not distract) Tips for using PowerPoint or Canva effectively Alternatives to slides (e.g. props, whiteboards, storytelling) Module 5: Engaging Your Audience Reading the room and adjusting your delivery Encouraging interaction and participation Handling difficult questions or interruptions Time management and staying on message Module 6: Practice and Feedback Participants deliver a short presentation (2–5 minutes) Peer and facilitator feedback Self-reflection and improvement planning Delivery Style Interactive, supportive environment Role-playing, practical exercises, and real-time coaching Optional video recordings for feedback Course Materials Provided Participant workbook and slide templates Presentation preparation checklist Self-assessment and feedback forms Tips for virtual presentations (Zoom, Teams) Optional Add-ons (for 2-day version) Extended practice time with filming and playback Advanced storytelling and persuasive techniques Coaching for high-stakes presentations (e.g. board meetings, conferences)

**10 FREE QLS Endorsed Certificates and Included with Lifetime Access** This "QLS The Level 4 Diploma in Child Safeguarding and Protection is designed to equip individuals with the in-depth knowledge and understanding required to work effectively within child safeguarding roles. This course offers a robust foundation in recognising, responding to, and preventing abuse while ensuring that individuals can identify early signs of neglect or harm. Through this course, learners will build a thorough understanding of the various legislation, regulations, and guidelines that govern child protection, enabling them to confidently handle sensitive situations with the utmost care and professionalism.As safeguarding and protection are critical elements of child welfare, this qualification is suitable for anyone working in or planning to enter roles where child protection is a concern. The course allows learners to gain insight into the complexities of safeguarding children in diverse environments, such as schools, social services, and other child-focused sectors. Ideal for those aiming to progress in their safeguarding responsibilities or deepen their knowledge, this diploma is a step forward in enhancing one's ability to protect vulnerable children from harm and neglect. With in-depth modules designed to ensure learners stay ahead of child protection issues, this course is a valuable asset in today’s safeguarding landscape. Child Safeguarding and Protection - QLS Endorsed Bundle Includes the following Courses Course 01: Diploma in Child Safeguarding and Protection at QLS Level 4 Course 02: Certificate in Understanding Autism at QLS Level 3 Course 03: Certificate in CBT (Cognitive Behavioural Therapy) at QLS Level 3 Course 04: Diploma in Childcare at QLS Level 4 Course 05: Award in Equality, Diversity and Inclusion (EDI) at QLS Level 2 Course 06: Diploma in Mental Health Care - MCA & DOLS at QLS Level 4 Course 07: Diploma in Safeguarding at QLS Level 5 Course 08: Certificate in ADHD Awareness at QLS Level 3 Course 09: Diploma in Child Psychology at QLS Level 5 Course 10: Diploma in Childcare and Nannying at QLS Level 5 Learning Outcomes Analyse and implement strategies for promoting Equality, Diversity, and Inclusion. Demonstrate a comprehensive understanding of Autism and its implications. Apply Cognitive Behavioural Therapy techniques in practical settings. Assess and address the unique needs of children in childcare settings. Implement effective child safeguarding measures in diverse scenarios. Navigate the legal frameworks related to Mental Capacity Act and Deprivation of Liberty Safeguards. Develop advanced skills in designated safeguarding leadership. Understand the intricacies of child psychology and its practical applications. Demonstrate expertise in childcare and nannying at an advanced level. Apply safeguarding principles in various contexts to ensure child welfare. Key Features 10 FREE QLS Endorsed Certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Welcome to a world where every child's safety is a priority, and their smiles are our greatest endorsement! Introducing our Child Safeguarding and Protection - QLS Endorsed Bundle, where we create a secure haven for the little ones. Because every giggle, every adventure, and every dream should unfold in an environment that nurtures, protects, and celebrates the joy of childhood! Join us in championing the cause of safeguarding the future, one happy moment at a time. Are you ready to be a guardian of giggles and a defender of dreams? Dive into our bundle today! Dive into a rich educational journey that seamlessly weaves together various crucial aspects of childcare and mental health. Begin with understanding the intricacies of Equality, Diversity, and Inclusion, progressing to a deeper insight into autism and the application of Cognitive Behavioural Therapy. Our courses extend to a Level 5 Diploma, covering advanced topics such as Safeguarding, Designated Safeguarding Lead, and Child Psychology. Tailored for those aspiring to make a difference in the lives of children, this bundle equips you with the essential skills and knowledge required in the field of childcare and mental health care. Navigate the nuances of child protection, honing your expertise in childcare and mental health. Whether you're a dedicated professional seeking career advancement or a passionate individual aiming to contribute to the well-being of children, this bundle offers a holistic approach to education. Elevate your understanding of safeguarding, and empower yourself with the tools necessary to make a positive impact on the lives of children and their families. Certificate Once you've successfully completed your course, you will immediately be sent a CPD Accredited PDF certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). After successfully completing the assignment, learners will be able to order FREE QLS Endorsed certificate for Each Courses. CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Childcare Professionals Mental Health Care Practitioners Teachers and Educators Social Workers Childcare Centre Managers Parents and Guardians Healthcare Professionals Individuals passionate about Child Welfare Career path Childcare Manager Child Protection Officer Educational Consultant Child Psychologist Special Educational Needs Coordinator Safeguarding Lead Officer Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. QLS Endorsed Certificate Hard copy certificate - Included

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support