8217 Courses delivered Online

This intensive one-day training programme has been developed to help those involved in producing specifications create high quality documents in an organised and effective way. The programme explains the primary purpose of specifications and the importance of understanding the context in which they are used. It focuses particularly on how to develop and structure content and write requirements that are clear and concise. The methods and techniques presented will provide a practical foundation course for those new to the topic whilst offering new insights to those with more experience. The objectives of the workshop are to: Review and discuss the role and purpose of specifications Present a structured approach for organising and producing specifications Explain each of the key steps involved in creating effective specifications Review some methods for assisting in defining requirements Explain how to define the scope and develop the structure for a specification Present methods to assist the writing and editing of specifications Review how specifications should be issued and controlled 1 Introduction Course objectives Review of participants' needs and objectives 2 Specifications in perspective The role and purpose of specifications The impact of specifications on commercial performance The qualities of an effective specification The five key steps of 'POWER' writing: prepare-organise-write-edit-release 3 Step 1: Preparing to write Defining the purpose the specification; integrating the specification and contract Deciding how to specify: when to specify in functional and technical terms Getting the right people involved at the right time; engaging stakeholders Applying procedures for writing, issuing and controlling specifications 4 Step 2: Organising the specification content Scoping the document: scope maps, check lists, structured brainstorming Clarifying requirements; separating needs and desires Dealing with requirements that are difficult to quantify Useful techniques: cost benefit analysis, Pareto analysis Deciding what goes where; typical contents and layout for a specification Creating and using model forms: typical sections and sub sections 5 Step 3: Writing the specification Identifying and understanding the readers needs Choosing and using the right words; dealing with jargon Important words; will, shall, must; building a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity 6 Step 4: Editing the specification Why editing is difficult; how to develop a personal editing strategy Key areas to review: structure, content, accuracy, clarity, style and grammar Editing tools and techniques 7 Step 5: Releasing and controlling the specification Key requirements for document issue and control Final formatting and publication issues; document approval Requirements management: managing revisions and changes 8 Course review and action planning What actions should be implemented to improve specifications? Conclusion

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

ChatGPT said: The PUWER, RIDDOR & COSHH Course offers essential knowledge for anyone involved in workplace safety and health management. This course covers three key UK regulations that protect employees and employers alike. PUWER (Provision and Use of Work Equipment Regulations) ensures that work equipment is suitable and safe for use. RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) teaches how to correctly report workplace incidents. COSHH (Control of Substances Hazardous to Health) focuses on managing hazardous substances to prevent illness and accidents. Designed for those looking to understand these regulations without needing physical attendance, this course provides clear guidance and practical information through flexible online learning. It supports organisations in maintaining a safe working environment and meeting legal responsibilities efficiently. Whether you work in management, safety, or operational roles, this training helps you recognise risks and act appropriately to reduce hazards. It’s a straightforward way to gain valuable insight into health and safety duties while fitting into your schedule. This PUWER, RIDDOR & COSHH bundle includes the following courses: Course 01: PUWER Course 02: RIDDOR Training Course 03: COSHH Training Key Features of PUWER, RIDDOR & COSHH Bundle Accredited by CPD Top-notch video lessons Instant e-certificate Entirely online, interactive PUWER, RIDDOR & COSHH course with audio voiceover Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases So, enrol now in this PUWER, RIDDOR & COSHH bundle and make your every penny worth it! How You will be Benefited from PUWER, RIDDOR & COSHH Bundle All through this self-paced training, you will get engaging learning materials with engaging video lessons and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this PUWER, RIDDOR & COSHH bundleare fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you successfully complete your PUWER, RIDDOR & COSHH course, you will immediately be sent digital certificates for the bundle courses. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a curious mind and an eagerness to learn can take this PUWER, RIDDOR & COSHH bundle. Requirements There are no formal requirements for this bundle course to be enrolled. Career path This PUWER, RIDDOR & COSHH bundle will help you uplift your career or guide you to a new one.

The HR Management Diploma and UK Employment Law course provides an essential foundation in understanding the complexities of managing human resources in the modern workplace. This course delves into the key areas of HR management, including recruitment, employee relations, performance management, and compensation, while offering a deep dive into the specifics of UK employment law. Whether you're new to HR or looking to expand your knowledge, this course will help you navigate the ever-changing landscape of employee management and legal frameworks in the UK. In addition to core HR practices, the course offers a detailed exploration of UK Employment Law, covering topics such as employee rights, contracts, dismissal procedures, and health and safety regulations. By the end of the course, you will gain a clear understanding of how to manage HR operations effectively while ensuring your practices align with the law. Designed for those eager to build a career in human resources or enhance their existing expertise, this course equips you with the tools needed to manage people and policies with confidence. ________________________________________________________________________ Key Features: CPD Certified HR Management Diploma and UK Employment Law With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08: Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law ________________________________________________________________________ Complete Career Guide for HR Management Diploma and UK Employment Law (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the HR Management. In addition to mastering the essentials of HR Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in HR Management. Your dream career starts here! List of career guide courses included in HR Management Diploma and UK Employment Law With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamentals of Human Resource Management. Apply effective recruitment and selection procedures in organisations. Implement employee training and development processes for workforce enhancement. Evaluate and manage performance appraisal effectively. Develop skills in employee relations, motivation, and counselling. Ensure workplace health and safety and handle employee termination proficiently. ________________________________________________________________________ Accreditation All of our courses, including the HR Management Diploma and UK Employment Law With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR Management Diploma and UK Employment Law With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the HR Management Diploma and UK Employment Law With Complete Career Guide courses, there will be an online assessment, which you will need to pass to complete the HR Management Diploma and UK Employment Law With Complete Career Guide course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR Management Diploma and UK Employment Law With Complete Career Guide Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this HR Management Diploma and UK Employment Law With Complete Career Guide Course is ideal for: Individuals aspiring to enter the field of HR management. Professionals seeking a comprehensive UK employment law understanding. HR personnel aiming to enhance their knowledge and skills. Managers responsible for employee relations and performance. Anyone interested in maintaining workplace health and safety standards. Requirements Learners do not require any prior qualifications to enrol on this HR Management Diploma and UK Employment Law With Complete Career Guide Course. You just need to have an interest in HR Management Diploma and UK Employment Law With Complete Career Guide Course. Career path After completing this HR Management Diploma and UK Employment Law With Complete Career Guide Course you will have a variety of careers to choose from. HR Manager - £30K to 50K/year. Recruitment Specialist - £25K to 40K/year. Training and Development Coordinator - £28K to 45K/year. Employee Relations Advisor - £27K to 42K/year. Health and Safety Officer - £26K to 40K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

The Management Skills: New Manager Essential with Complete Career Guide Course is an ideal starting point for those stepping into managerial roles. This course is designed to help individuals navigate the complexities of leadership with a clear and structured approach. It covers all the fundamental areas a new manager needs to understand to build their confidence and succeed in their position. From understanding the basics of team dynamics to mastering decision-making processes, this course provides a comprehensive foundation for anyone looking to grow into a more effective manager. In addition to managerial theory, the course dives into practical tips for handling day-to-day challenges and responsibilities. Whether it’s managing a team, setting objectives, or fostering a productive environment, learners will find valuable guidance. As you progress, you’ll gain a solid understanding of how to build relationships, handle conflict, and motivate others, ensuring you're well-equipped to move forward in your managerial career. This course offers a vital resource for those looking to build the confidence and knowledge needed to succeed in management, no matter where your career takes you next. Key Features: CPD Certified Management Skills: New Manager Essential With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Section 01: Introduction Course Introduction Course Aims A Summary of the 21 Strategies Section 02: The 21 Strategies for Success as a New Manager Strategy 1. Get the Lie of the Land Strategy 2. Create a Vision Strategy 3. Know Your Area of Responsibility Strategy 4. Determine if Delivery Is Happening Strategy 5. Create Allies & Keep Them Strategy 6. Get a Mentor Strategy 7. Know What Your Customers Want & Give It to Them Strategy 8. Secure Early Wins & Pick Low-Hanging Fruit Strategy 9. Define the A-List Priorities Strategy 10. Live For the Team Strategy 11. Don't Make Silly Mistakes Strategy 12. Get Onside With the Boss Strategy 13. Be an Agent for Change Strategy 14. Focus, Focus, Focus! Strategy 15. Understand the Culture Strategy 16. Don't Let Method Undermine Objective Strategy 17. Put Goals in Place Strategy 18. Know the Plan, Hit the Plan Strategy 19. Instil Behavioural Change Strategy 20. Deliver. Plain and Simple Strategy 21. Celebrate the Wins Bonus Module: Strategy 22. Maintain Team Cohesion While Apart Section 03: The 6 Key Leadership Principle Introduction to the 6 Principles of Great Managers Principle 1. They Bridge Knowledge Gaps Principle 2. They Give Clear Direction Principle 3. They Prioritise Effectively Principle 4. They Set the Team Up For Success Principle 5. They Establish Themselves Strategically Principle 6. They Build Great Networks Downloadable Resource: Real-World Application Exercise Book ________________________________________________________________________ Complete Career Guide for Management Skills: New Manager Essential (A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Management. In addition to mastering the essentials of Management, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Management. Your dream career starts here! List of career guide courses included in Management Skills: New Manager Essential With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand key strategies for effective new manager success. Develop a clear vision and area of responsibility. Cultivate alliances and maintain mentorship for career growth. Prioritize tasks, secure early wins, and focus on goals. Apply leadership principles to bridge knowledge gaps and prioritize. Establish strategic presence, build networks, and celebrate achievements. ________________________________________________________________________ Accreditation All of our courses, including the Management Skills: New Manager Essential With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Management Skills: New Manager Essential With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring and new managers seeking essential skills. Professionals looking to enhance leadership and strategic abilities. Individuals aiming for early career success in management roles. Those desiring practical insights for team and goal management. Career path Team Leader - £30K to 45K/year. Operations Manager - £40K to 60K/year. Project Manager - £45K to 70K/year. Business Development Manager - £35K to 55K/year. Regional Manager - £50K to 80K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

Managing an animal care facility isn’t just about loving animals—it’s about animal care expertise, dog grooming, veterinary assistant support, biomedical engineering awareness, and a strong grasp of chemistry, biology, and health and safety. With the Animal Facility Management: 8-in-1 Premium Online Courses Bundle, you’ll get a competitive edge across every essential domain of animal health and operations. Each module is built around powerful industry-relevant keywords like animal care, dog grooming, biomedical engineering, chemistry, veterinary assistant, biology, dog first aid, and health and safety—the terms that actually help you get hired. If you’re eyeing roles in animal shelters, vet clinics, boarding facilities, grooming salons, or biomedical labs, this is the go-to, job-focused training suite to power your career forward. 🐾 📚 Description This isn’t fluff training. This is your direct path to employment in the real-world, animal-focused job market. Each of the eight courses has been chosen because it’s in-demand and search-optimised. Let’s look at how they empower you: Animal care is the foundation for all roles in facilities—employers won’t consider you without it. Veterinary assistant knowledge prepares you for clinical settings where you’ll support professional vets. Dog grooming opens doors to high-turnover businesses that value polished, trained staff. Dog first aid proves you’re emergency-ready. Health and safety ensures you can maintain legal and ethical standards in any facility. Biology and chemistry are essential if you’re stepping into animal labs, breeding centres, or vet practices. Biomedical engineering gives you the upper edge for high-tech or research-driven animal health roles. And unlike piecing courses together across different platforms, you get all eight in one place, for one value-packed price, with lifetime access. 📈 With job boards scanning for animal care, veterinary assistant, dog grooming, and health and safety every day, your CV will finally start standing out. ❓ FAQ Q: Who is this bundle ideal for? A: Anyone working in or aspiring to manage animal clinics, shelters, boarding houses, or grooming centres. Great for those pursuing animal care, veterinary assistant, or biomedical engineering careers. Q: Can I take this without prior experience? A: Absolutely. Each course—biology, chemistry, dog grooming, and beyond—is beginner-friendly but built for employability. Q: Will this help me open my own grooming or boarding business? A: Yes! With training in dog grooming, animal care, dog first aid, and health and safety, you’ll gain the operational understanding you need.

Looking to break into or advance in the world of chemical engineering? The Chemical Engineer Training: 8-in-1 Premium Online Courses Bundle was designed to make you job-ready, safety-aware, and technically skilled — the exact profile employers are desperately hiring for. Courses included: Chemistry Biology Fire Safety Quantity Surveying Stress Management Electrical Safety Management RIDDOR Lab Technician 🔧 FOMO alert: Engineers with chemistry, fire safety, and RIDDOR training are outpacing others in the job market. 💸 Value alert: Get 8 professional-level credentials in one powerful training package. ✅ Rated Excellent: Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot. 📝 Description Start strong with chemistry. In chemical engineering, chemistry is everything — and having documented chemistry training tells recruiters you're serious. In labs, plants, and research, chemistry is a must. Then there’s biology. Cross-disciplinary skills in biology are increasingly useful, especially in pharma, food processing, and biotech engineering. Biology knowledge enhances your scientific range. Safety can’t be ignored. That’s why fire safety and electrical safety management are here. Whether you’re managing a plant or lab, having fire safety and electrical safety management training makes you not just a great hire — but a safe one. Quantity surveying is becoming more relevant in multidisciplinary engineering. Engineers with quantity surveying skills can work across budgeting, planning, and project execution. Don’t overlook mental health. Stress management ensures you stay level-headed under pressure — a trait that employers now expect. Trained professionals in stress management thrive in high-responsibility roles. When it comes to compliance, RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) is essential. Any role involving machinery, hazardous materials, or physical risk benefits from RIDDOR training. And the day-to-day reality of many chemical engineers? Working alongside or as a lab technician. With lab technician training, you're signalling hands-on expertise that hiring managers love. Combined, these courses — chemistry, biology, fire safety, quantity surveying, stress management, electrical safety management, RIDDOR, and lab technician — build a profile employers want to hire. ❓FAQ Q: Is this bundle only for chemical engineers? A: No — it's ideal for anyone in engineering, lab work, industrial health and safety, and science-based roles. Q: Do I need a degree to start? A: Not at all. These courses are great for beginners or those looking to sharpen technical skills. Q: Will this help me get a job? A: Absolutely. The industry is competitive — but candidates with chemistry, fire safety, RIDDOR, and lab technician training stand out. And yes — Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot.

Employers want fast, accurate, and effective communicators. The Touch Typist Training: 8-in-1 Premium Online Courses Bundle is designed to help you secure administrative, marketing, and clerical roles across industries. Courses included: Touch Typing Microsoft Word ESOL IT Report Writing Email Sales Letter Time Management Copywriting 🔥 FOMO alert: Candidates with touch typing, copywriting, and email sales letter training consistently outrank others. 💰 Smart spend alert: You’re getting 8 high-demand courses for a fraction of the cost. ⭐ Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot — and learners love us! 📝 Description Start with the foundation: touch typing. In almost every digital job, touch typing is not optional — it's essential. Fast, accurate touch typing makes you more efficient, saves employers time, and proves your professionalism. Then there's Microsoft Word. It’s still the most used tool in office settings, and employers want applicants confident in Microsoft Word document creation and editing. ESOL (English for Speakers of Other Languages) training is becoming vital in diverse workplaces. Whether you're managing clients or working in multi-lingual teams, understanding ESOL boosts your employability. Every admin or clerical role demands some level of IT competency. Whether it's email platforms, databases, or scheduling systems — IT skills make you indispensable. Communication matters, especially when drafting reports. Report writing experience is sought after in HR, operations, and executive assistant positions. Applicants with report writing credentials command higher trust. Need to pitch, sell, or persuade via email? Email sales letter training makes your communications sharper and your outreach more effective — an underrated skill that leads to real results. Time management is a soft skill with hard benefits. If you're trained in time management, you're more efficient, reliable, and highly employable. And finally, copywriting. In today’s marketing-heavy world, copywriting skills are invaluable. Whether you're in admin, sales, or customer service, copywriting helps you write persuasively, clearly, and professionally. When your CV includes touch typing, Microsoft Word, ESOL, IT, report writing, email sales letter, time management, and copywriting, employers take notice. ❓FAQ Q: Do I need prior office experience? A: Not at all. These courses are built to make you job-ready, no matter your background. Q: What kind of jobs will this bundle help with? A: Admin, marketing assistant, sales support, copywriting, office executive, and more. Q: Is this a good investment? A: Absolutely. For one price, you get 8 career-ready certifications. Plus, Compete High is rated 4.8 on 'Reviews.io' and 4.3 on Trustpilot.

Looking to land that coveted office support role or transition into remote admin work? The Secretary Mini Bundle positions you at the top of the shortlist for employers across industries. Featuring job-ready qualifications in administrative assistant duties, virtual assistant capabilities, MS Excel expertise, HR fundamentals, and telephone etiquette mastery—this bundle was crafted to get you hired, fast. Employers want administrative assistant and virtual assistant professionals who are fluent in MS Excel, aware of HR protocols, and polished in telephone etiquette. Don’t wait for the job market to pass you by—own it with this career-accelerating bundle. Description Today’s offices, agencies, and virtual teams are built on people who can manage admin chaos with calm, clarity, and confidence. That’s where the Secretary Mini Bundle comes in—arming you with the most relevant and requested skills in administrative assistant roles, virtual assistant work, MS Excel data fluency, HR compliance, and telephone etiquette professionalism. Whether it’s managing appointments, spreadsheets, HR communications, or client calls, this bundle reflects the hybrid, fast-paced nature of modern office environments. You’ll be seen as the professional who brings administrative assistant organisation, virtual assistant flexibility, MS Excel efficiency, HR awareness, and excellent telephone etiquette to every task. Want to stand out to hiring managers in legal firms, healthcare offices, real estate agencies, and corporate departments? These employers are all on the hunt for candidates with administrative assistant, virtual assistant, MS Excel, HR, and telephone etiquette credentials. This bundle gives you all five, in one career-boosting package. Time-sensitive roles like these fill quickly. Get qualified, get noticed, and get hired—before someone else does. FAQ Q: Who will benefit most from this bundle? A: Anyone aiming to work as an administrative assistant, virtual assistant, office support worker, HR clerk, or executive receptionist. Q: Why is telephone etiquette so important? A: Strong telephone etiquette sets a professional tone—critical for both administrative assistant and virtual assistant positions. Q: Can this help me get remote work? A: Absolutely. Virtual assistant roles rely heavily on MS Excel, HR awareness, and telephone etiquette. Q: Is this suitable for career changers? A: Yes. If you're transitioning into admin, HR, or virtual roles, this bundle covers key job-relevant skills. Q: What industries will recognise this training? A: Finance, healthcare, education, corporate offices, and SMEs all value administrative assistant, virtual assistant, MS Excel, HR, and telephone etiquette skills.

Overview Interest Rate Options are an essential part of the derivatives marketplace. This 3-Day programme will equip you to use, price, manage and evaluate interest rate options and related instruments. The course starts with a detailed review of option theory, from a practitioner’s viewpoint. Then we cover the key products in the rates world (caps/floors, swaptions, Bermudans) and their applications, plus the related products (such as CMS) that contain significant ’hidden’ optionality. We finish with a detailed look at the volatility surface in rates, and how we model vol dynamics (including a detailed examination of SABR). The programme includes extensive practical exercises using Excel spreadsheets for valuation and risk-management, which participants can take away for immediate implementation Who the course is for This course is designed for anyone who wishes to be able to price, use, market, manage or evaluate interest rate derivatives. Interest-rate sales / traders / structurers / quants IT Bank Treasury ALM Central Bank and Government Treasury Funding managers Insurance Investment managers Fixed Income portfolio managers Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now