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Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

Master Blockchain fundamentals, the Blockchain architecture, and various Blockchain use cases.

Develop a blockchain notary office on Ethereum and learn all about Solidity, Remix, Ganache, Geth, Metamask, and Truffle

Get Hard Copy + PDF Certificate + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Financial Engineering and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Financial Engineering bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Financial Engineering course that will enhance your skills and prepare you for the competitive job market. Also, our Financial Engineering experts are available for answering your queries and help you along your learning journey. Advanced Financial Engineering audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Financial Engineering, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Financial Engineering Bundle Consists of the following Premium courses: Course 01: Financial Analysis Course 02: Basic Business Finance Course 03: Team Management Course 04: Financial Modeling Using Excel Course 05: Statistics Essentials Course 06: Applied Economics Course 07: Basics Blockchain Course 08: Integration of Blockchain dapps with WEB3.JS Course 09: Advanced Blockchain Coding Course 10: Know Your Customer (KYC) Course 11: GDPR Course 12: Data Center Training Essentials: General Introduction Course 13: Level 3 Cyber Security Course 14: Encryption Curriculum Course 01: Financial Analysis Introduction Profitability Return Ratio Liqudity Ratio Operational Analysis Detecting Manipulation And much more... How will I get my Certificate? After successfully completing the Course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Certificates Certificate of completion Digital certificate - Included

Fall into Savings. Enjoy the biggest price fall this Autumn! Life Just Got Better This Summer! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Xero and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Xero bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Xero course that will enhance your skills and prepare you for the competitive job market. Also, our Xero experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Xero, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Xero Bundle Consists of the following Premium courses: Course 01: Level 3 Xero Training Course 02: Payroll Management - Diploma Course 03: Introduction to Accounting Course 04: Accounting and Bookkeeping Level 2 Course 05: Managerial Accounting Masterclass Course 06: Diploma in Quickbooks Bookkeeping Course 07: Theory of Constraints, Throughput Accounting and Lean Accounting Course 08: Internal Audit Training Diploma Course 09: Level 3 Tax Accounting Course 10: Team Management Course 11: Business Analysis Level 3 Course 12: GDPR Data Protection Level 5 Course 13: Microsoft Excel Training: Depreciation Accounting Course 14: Microsoft Excel Level 3 Benefits you'll get choosing Apex Learning for this Xero: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Xero Bundle Course 01: Level 3 Xero Training Introduction Getting Started Invoices and Sales Bills and Purchases Bank Accounts Products and Services Fixed Assets Payroll VAT Returns Course 02: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 03: Introduction to Accounting Accounting Fundamental What is Financial Accounting Accounting Double Entry System and Fundamental Accounting Rules Financial Accounting Process and Financial Statements Generates Basic Accounting Equation and Four Financial Statements Define Chart of Accounts and Classify the accounts External and Internal Transactions with companies Short Exercise to Confirm what we learned in this section Accounting Policies What are Major Accounting Policies need to be decided by companies Depreciation Policies Operational Fixed Asset Controls Inventory Accounting and Controls Revenue Accounting and Controls Course 04: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 05: Managerial Accounting Masterclass Setion 1 Manaerial Accounting Defined Financial Accounting Compared to Managerial Accounting Trends Foundation Concepts Setion 2 Process costing vs Job Cost Job cost part 1 Job cost part 2 Allocating costs to multiple products Departmental Overhead Rate Activity-Based Costing Setion 3 Cost Behavior Cost Behavior Continued Break Even Point Break Even Point Changes Sales Mix Pricing Short Term Decisions Section 4 Budgeting Intro Budgetin continued Operating Budgets Cash Budget Budgeted Balance Sheet Performance Evaluation Performance Evaluation Cont Standards Standard Costs Continued Setion 5 Capital Investment Decisions Capital Investment Analysis Course 06: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks Course 07: Theory of Constraints, Throughput Accounting and Lean Accounting The Theory of Constraints and Throughput Accounting Lean Accounting Summary and Lean Accounting Assignment Course 08: Internal Audit Training Diploma Auditing as a Form of Assurance Internal Audit Procedures Technology-based Internal Audit Internal Control and Control Risk Audit Interviews Reporting Audit Outcome UK Internal Audit Standards Career as an Auditor Course 09: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 10: Presenting Financial Information Presenting Financial Information The Hierarchy of Performance Indicators The Principle of Effective Reports Guidelines for Designing Management Reports Methods of Presenting Performance Data The Control Chart: Highlighting the Variation in the Data The Pareto Chart: Highlighting Priorities Exercise: The Control Chart An Example Management Report Interpreting Performance Data Supporting Colleagues by Giving Feedback Data Visualisation Final Thoughts on Presenting Financial Information Course 11: Business Analysis Level 3 Introduction to Business Analysis Business Processes Business Analysis Planning and Monitoring Strategic Analysis and Product Scope Solution Evaluation Investigation Techniques Ratio Analysis Stakeholder Analysis and Management Course 12: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 13: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 14: Microsoft Excel Level 3 Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Xero bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Xero is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Level 3 Xero Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

Level 2 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step