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About this Training Course Liquefied Natural Gas (LNG) has provided intercontinental mobility to natural gas, which now provides about 25% of the global primary energy. Being the cleanest fossil fuel, natural gas/LNG consumption is forecasted to grow in all future scenarios. With the entry of various players, including Trading companies, the LNG value chain is becoming increasingly complex, and a solid understanding of its economics and management of its interfaces have become crucial to identify and assess investment opportunities and risks. Recent market disturbances caused by COVID-19, Oil & Gas price instabilities - coupled with the political (Ukraine/Russia) challenges - make a deep understanding of LNG Value Chain Logistics and Economics even more essential to ensure the security of energy supplies sustainably and profitably. This intermediate level 3 full-day course starts with a concise introduction to the LNG business. Thereafter, the elements of the LNG value chain are described, and their individual economics analysed. A Business Activity Model along the value chain will be developed and discussed in depth, covering the following key processes: 'Buy Gas - Transport Gas - Liquefy Gas - Sell LNG/Products - Ship LNG - Regasify LNG' The integrated chain economics will then be developed and quantified. A hands-on group workshop/exercise developing the economic case of a full-sized Liquefaction project will be carried out, considering the forecasted cash flows throughout the project life, the location of the plant, its markets, project sensitivities and profitability assessment. Participants will be provided with Excel based tools/models (LNG Liquefaction project development Net Present Value (NPV) analyses, Shipping Freight Calculations and Economics) to work through the exercises and also for their future personal use. Training Objectives After the completion of this course, participants will be able to: Understand how the LNG Value Chain operates, bound by the relevant Contracts and Agreements. Learn the basic economic parameters (operating, capital costs, financing, profitability) of each major element of the value chain. Appreciate the complexity of the value chain, and the associated opportunities and risks. Develop quantitative project evaluation skills. Explore options to maximise profitability in a given LNG value chain. Discuss best practices on how to manage, steer and govern these activities. Target Audience Technical, Operational, Shipping, Commercial, Project and Governance professionals who are already active in a specific section of the LNG Value Chain will directly benefit in developing a wider and deeper perspective on how the LNG Value Chain operations and can be optimised. Managers (Technical, Financial, Legal and Governance) less familiar with the specifics of the LNG Industry will also benefit from attending this VILT course, as they will obtain the required background to be able to set sharper targets, suitable performance indicators, and governance and performance assessment guidelines for units engaged in the chain. The course is most relevant for professionals engaged in the LNG industry at: National and International Oil & Gas/Energy Companies LNG Importers/Exporters/Traders/Shippers Government & Regulatory Agencies Finance Institutions It will also apply to the following audience: Business Development Managers Corporate Planning Professionals Project Developers Supply Planners & Scheduling Professionals Regulators Tax & Finance Advisors Compliance Officers Equity Analyst and Bankers Joint Venture Representatives, Board Directors Negotiators and Contracting Staff Trading Professionals Course Level Intermediate Trainer Your expert course leader is an Oil & Gas/LNG professional with more than 35 years of international experience, majority of which was gained at Shell International Joint Ventures engaged in Oil Refining, Supply / Trading, Gas Supply and LNG Businesses in the Netherlands, France, Thailand, Dominican Republic and Nigeria. Since 2004, he has had several roles in the management of the LNG Value Chain including the Commercial Operational Management of Nigeria LNG (NLNG). He played an active role in the start-up and integration of LNG trains 4, 5 and 6 with NLNG becoming the 3rd largest LNG producer in the world in 2007. Commercial operations spanned 4 Gas Supply, 11 LNG Sales & Purchase Agreements, ad-hoc LPG and Condensate Sales and LNG Ship Chartering contracts. Under his supervision, more than 2,000 LNG cargoes were exported. He was part of the organizational transformation of the company from a Project-based set-up to a Production / Commercial based structure and implemented an 'Integrated Planning and Scheduling Department' in which he optimized the value chain (Buy-Gas - Liquify Gas to LNG - Sell - Ship LNG). Staff competence management was one of his focus areas during this period. He was also the NLNG representative on JV Technical, Commercial, Shipping Committees where he interfaced with Government & Regulatory authorities. In 2014, he was appointed as Shell Shareholder representative to NLNG and became a Non-Executive Board member to NLNG companies, including Bonny Gas Transport (BGT) managing 24 LNG Ships. During this period, he was involved in the Economic and Technical steering of the Shipping Fleet and Liquefaction Plant Rejuvenation projects and a further capacity expansion of liquefaction plant which resulted in the achievement of NLNG train 7 project FID in 2019. Since 2016, he has been active as an independent consultant. He co-authored 2 patents and more than 30 published papers/presentations. He holds a PhD from Delft University of Technology in the Netherlands and a MSc and BSc in Chemical Engineering from the University of Birmingham, UK. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

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Description Do you want to know the fundamental concepts of bonds including notes payable, bond payable, and liabilities along with its record procedure? Are you looking for any course regarding this topic? If so, look at our Accounting Bonds and Liabilities Training course. It will assist you in understanding all you need to know about this field. The course introduces you to different types of bond and their features and how to issue bonds according to par value, premium, and discount for the journal entry. It teaches you how to calculate different confusing present value in various effective ways using value table, Microsoft Excel functions, and algebra and formula. The course will enable you to identify the reasons of fluctuation of price value, know amortization tables for accurate transactions on a note payable bond. It also teaches you how to create a liability section of the balance sheet, differentiates between capital lease and operating lease, and solve the problems stepping back and thinking about the whole accounting phases. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Accounting Bonds and Liabilities Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Accounting Bonds and Liabilities Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction 00:08:00 PDF - 10 Bond & Note Payable Introduction 00:01:00 10 Bonds & Notes Payable Introduction 00:10:00 Accounting Comic Break 00:01:00 Bonds - Market Rate vs Contract Rate 2 Bonds Market Rate vs Contract Rate 00:01:00 PDF - 20 Bonds Issued at Par 00:01:00 20 Bond Issued at Par 00:06:00 PDF - 25 Bond Market Price vs Contract Rate 00:01:00 Excel Download 00:01:00 Worksheet - 20 Bond Issued at Par 00:06:00 Excel Download 00:01:00 Bonds Issued at Premium 3 Bonds Issued at Premium 00:01:00 PDF - 50 Bond Issued at Premium 00:08:00 50 Bond Issued at Premium 00:07:00 Excel Download 00:01:00 Worksheet - 50 Bond Issue at Premium 00:09:00 PDF - 60 Amortization Premium & Recording Interest 00:01:00 60 Premium Amortization & Interest 00:13:00 Excel Download 00:01:00 Worksheet - 55 Bond Premium and Interest Journal Entry 00:16:00 10 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bonds Issued at Discount 4 Bonds Issued at Discount 00:01:00 PDF - 30 Bonds Issued at Discount 00:01:00 PDF - 40 Amortizing Discount & Recording Interest 00:01:00 40 Issue bond at a discount%2C calculate%2C and record interest 00:26:00 Excel Download 00:01:00 Worksheet - 30 Bond Issued at Discount 00:09:00 Excel Download 00:01:00 Worksheet - 35 Bond Discount & Interest 00:18:00 Excel Download 00:01:00 Worksheet - 1400.10 Record issuance of bond at a discount amortiz 00:16:00 Worksheet - 1400.20 Record issuance of bond at a discount amortiz 00:16:00 Worksheet - 1400.40 Record issuance of bond at a premium amortize 00:16:00 Worksheet - 1400.50 Record issuance of bond at a premium amort. 00:14:00 20 Multiple Choice Question - Long Term Liabilities 00:04:00 Accounting Comic Break 00:01:00 Present Value - Bond Price 5 Present Value Bond Price 00:03:00 PDF - 70 Bond Present Value Formula 00:14:00 Excel Download 00:01:00 Worksheet - 70 Bond Present Value Formula 00:15:00 PDF - 80 Bond Present Value Tables 00:01:00 80 Bond Present Value Tablesy 00:14:00 Excel Download 00:01:00 Worksheet - 80 Bond Present Value Tables 00:11:00 Excel Download 00:01:00 Worksheet - 90 Bond Present Value Excel 00:20:00 30 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bond Retirement 6 Bond Retirement 00:01:00 PDF - 100 Bond Retirement 00:01:00 100 Bond Retirement 00:09:00 Excel Download 00:01:00 Worksheet - 100 Bond Retirement 00:12:00 40 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Notes Payable Introduction 7 Notes Payable Introduction 00:01:00 PDF - 110 Notes Payable Introduction 00:01:00 110 Notes Payable Introduction 00:05:00 PDF - 120 Installment Note Journal Entry 00:01:00 Excel Download 00:01:00 50 Multiple Choice Question - Long Term Liabilities 00:05:00 Accounting Comic Break 00:01:00 Amortization Schedule - Notes Payable 8 Amortization Schedule Notes Payable 00:01:00 PDF - 130 Notes Payable Amortization 00:01:00 130 Amortization Schedule 00:12:00 PDF - 140 Notes Payable Interest Payments 00:01:00 140 Notes Payable Payments Journal Entry 00:07:00 Excel Download 00:01:00 Worksheet - 130 Note Payable Amortization 00:15:00 Excel Download 00:01:00 Worksheet - 140 Note payable interest payments 00:10:00 60 Multiple Choice Question - Long Term Liabilities 00:06:00 Accounting Comic Break 00:01:00 Notes Payable Adjusting Entries 9 Notes Payable Adjusting Entries 00:01:00 PDF - 150 Adjusting Entry - Notes Payable 00:01:00 150 Notes Payable Adjusting Entry 00:10:00 Excel Download 00:01:00 Worksheet - 150 Note Payable Adjusting Entry 1 00:07:00 Excel Download 00:01:00 Worksheet - 160 Note Payable Adjusting Entry 2 00:06:00 70 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Financial Statements - Long Term Liabilities 10 Financial Statements Long Term Liabilities 00:01:00 PDF - 170 Liabilities - Current vs Non Current 00:01:00 170 Notes Payable Current vs. Non Current 00:18:00 Excel Download 00:01:00 Worksheet - 170 FS St LT One Loan 1 TB Account 00:09:00 Excel Download 00:01:00 Worksheet - 180 FS St LT Loan 1 loan 2 TB Accounts 00:08:00 Excel Download 00:01:00 Worksheet - 190 FS ST LT 2 loans 1 TB account 00:08:00 Excel Download 00:01:00 Worksheet - 200 FS ST LT 2 Loans 1 ST 1 LT TB account 00:09:00 Excel Download 00:01:00 Worksheet - 210 FS ST LT 2 Loans 2 Loan Account TB 00:08:00 Excel Download 00:01:00 Worksheet - 220 FS 2 Loans 4 Accounts TB 00:11:00 80 Multiple Choice Question - Long Term Liabilities 00:07:00 Accounting Comic Break 00:01:00 Bond Characteristics and Types 11 Bond Characteristics and Types 00:01:00 PDF - 230 Bond types 00:01:00 230 Bond Characteristics 00:02:00 90 Multiple Choice Question - Long Term Liabilities 00:05:00 Short Calculation 00:08:00 Accounting Comic Break 00:01:00 Effective Method - Amortization Bond Discount & Premium 12 Effective Method Amortization Bond Discount & Premium 00:01:00 PDF - 230 Effective Interest Discount Amortization 00:01:00 235 Discount Amortization Effective Method 00:13:00 Excel Download 00:01:00 Worksheet - 230 Effective Interest Discount Amortization 00:17:00 Excel Download 00:01:00 Worksheet - 240 Effective Interest Premium Amortization 00:13:00 100 Multiple Choice Question - Long Term Liabilities 00:10:00 Leases - Operating vs. Capital 13 Leases Operating vs. Capital 00:01:00 PDF - 250 Leases 00:01:00 250 Leases Capital vs. Operating 00:12:00 Accounting Comic Break 00:01:00 Comprehensive Problem 14 Comprehensive Problem 00:01:00 Excel Download 00:01:00 1 Accounting%2C Financial - Comp Prob Service Co 1 Part 1 00:15:00 2 Accounting%2C Financial - Comp Prob Service Co 1 Part 2 00:15:00 3 Accounting%2C Financial - Comp Prob Service Co 1 Part 3 00:15:00 4 Accounting%2C Financial - Comp Prob Service Co 1 Part 4_2 00:22:00 6 Comp Prob Service Co 1 Adjusting Entries part 6 00:20:00 Definitions & Key Terms 15 Definitions & Key Terms 00:01:00 Annuity Definition - What is Annuity 00:05:00 Bond Definition - What is Bond 00:06:00 Book Value of Bonds - What is Book Value of Bonds 00:06:00 Carrying Value of Bonds Definition - What is Carrying Value 00:05:00 Lease Definition - What is a Lease 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This online course introduces a model for determining and analysing market value vs fair value of an individual art work. LEVEL 3: Fair Value Analysis This is the third online course in our 'Pathway to become an art market analyst'. This course is a building block on both Big Data and the Art Market (Level 1) and Artist Market Analysis (Level 2), and takes the participant on an analytical journey to establish the market value and the fair value of an individual art object. The analysis is based on the Damien Hirst data provided in Level 2: Artist Market Analysis, and it is important that you finish this course before going on to Level 3. The course introduces participants to the difference between market value and fair value, and provides a practical guide for using market trends to analyse and adjust comparable transactions, and to use this to help establish market value. The ArtTactic Market Metrics from Level 2: Artist Market Analysis, is brought into the analysis to establish the 'Fair Value' of the art work. In addition to this, we will provide a 15 minute online Excel workshop on how to analyse comparable transactions using a subset of the data provided in the Level 2 online course. The course includes: Videos: You will have access to 1h 10m of online video content. The content of this course is building on ArtTactic's own framework for fair analysis and what Anders Petterson is regularly teaching for Art Business programmes at Sotheby's Institute in London. The course also include a 15 minutes Excel workshop. Slides: The students can download pdf copies of the slides used in the presentations. Excel spreadsheet: The student will have access to a subset of data (auction data for Damien Hirst) and a spreadsheet with both tables and graphical tools. Certificate of Completion [NEW]: The student will be issued with a certificate of completion when all the online videos have been completed. CPD Accredited: Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. Certification: Continuing Professional Development (CPD) Our courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of Continual Professional Development (CPD) and have been structured to meet the criteria of personal development plans. Join one of the online courses below and get an ArtTactic Certificate of Completion with the Continuing Professional Development (CPD) certification stamp. Your Instructor Anders Petterson, Founder of ArtTactic Anders Petterson is a leading authority on the art market, with particular focus on art market research and analysis. He is the Founder and Managing Director of ArtTactic, a London-based art market research and data intelligence company he set up in 2001. All the online courses are based on his own experience in collecting, analysing and presenting data on the global art market, and the courses will give an insight into how ArtTactic conceptualizes, designs and executes research projects linked to art market and introduces analytical models to better understand the value of art. Anders is regularly lecturing on MA and Executive courses at Sotheby's Institute, Christie's Education and ESA Business School (Beirut) covering topic such as Art Market Analysis, Art & Technology and NFTs as well as Art as an Asset Class. He is also a regular speaker on these topics at international conferences and seminars. ArtTactic is also well-known for its industry research on the art market and its intersection with other industries, such as the Deloitte | ArtTactic Art & Finance Report, TEFAF Art Dealer Finance Report 2018, and the TEFAF Art Patronage Report 2020. ArtTactic has also produced the Hiscox Online Art Trade Report annually since 2013. Anders Petterson is a founding Board Member of Professional Advisors to the International Art Market (PAIAM), a role he had between 2011 and 2021. PAIAM was founded in London in 2011 bringing together professionals who provide specialist services to the art market.such as lawyers, accountants, tax advisors, insurance specialists and logistics experts, amongst others. Connect on LinkedIn Course Curriculum Introduction Introduction to Fair Value Analysis (1:39) Fair Value Analysis Market Value vs Fair Value (4:24) Artwork Analysis - Object Qualities (9:40) Market Trend Analysis & Value Adjustments (7:10) Comparable Transaction Analysis (9:30) Market Value Analysis (6:45) Fair Value Analysis (11:03) Excel Workshop - Comparable transaction analysis + Sample Analysis Excel Workshop - Comparable Transactions (12:31) SAMPLE: Damien Hirst - Fair Value Analysis Summary  Frequently Asked Questions When does the course start and finish? The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own. It's important to note that this is a SINGLE-user only subscription (see T&Cs). Contact us if you are looking for a team discount on info@arttactic.com.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.Is this course for me?We have a broad and diverse set of students taking these courses in terms of geography, age and professional backgrounds. Based on our experience so far, the courses have attracted non-art market professionals that are looking to explore opportunities in the art market or the broader art industry - and are looking for tools to help them navigate and better understand where these opportunities might exist, and how their own interest and professional background could fit in. At the other end, we also have seen a strong interest from the art trade who are looking at exploring more quantitative and data-driven methods for their own business and to meet the demand for an increasingly data-hungry client base. However, if you have any questions, please contact us and we can set up a call to discuss what course option might be the best for you.

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Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. 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Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00