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QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

The Power of Constructive Feedback Few of us even know what constructive feedback is, so it's no surprise that employees say they don't get enough and managers say they don't have the time or expertise to provide it. This video explores the importance of constructive feedback and how to give and get feedback that improves performance. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Power of Constructive Feedback Few of us even know what constructive feedback is, so it's no surprise that employees say they don't get enough and managers say they don't have the time or expertise to provide it. This video explores the importance of constructive feedback and how to give and get feedback that improves performance. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Leading Corporate Transformation - Navigating Uncertain Waters Leading a corporate transformation project critical to a company's future success is a challenge in itself - and even more so during a global health and economic crisis. Success will come from building and enabling a high performing team, keeping them focused and adapting to the continuously evolving environment. We will look at lessons learned from a compelling case: the creation of a new global headquarters for a Fortune 500 company, involving mass hiring and relocation, new ways of working and culture change. Key Takeaways: The power of a high-performing project team Compassionate leadership - Building trust builds bridges when leading remote teams Focusing on outcomes and smart communication makes a difference

Lean Tools and Processes: How to Use Them in Your Business This presentation provides an overview of the most common, traditional Lean tools and methods that can be applied to any business -- from the shop floor to the back office, and from retail businesses to service industries. Topics covered will include Standard Work, 5S, Error Proofing, and others. The required culture change within a company and adoption of a "Lean Mindset" will also be discussed. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

In a world where artificial intelligence is becoming increasingly important, learning the skills needed to build your own neural networks is more crucial than ever. Imagine having the ability to create your own neural network and train it to perform complex tasks. With our Project on Deep Learning - Artificial Neural Network course, you can do just that. In this course, you'll learn how to build your own artificial neural network from scratch, using Python. From installing the necessary packages to data preprocessing and encoding, you'll discover how to prepare your data for neural network training. You'll also gain a deeper understanding of the steps involved in building your own artificial neural network and learn how to make predictions using your model. So if you're ready to unlock the power of deep learning and take your skills to the next level, enrol in our Project on Deep Learning - Artificial Neural Network course today and start building your own neural networks. Learning Outcomes: Gain a solid understanding of artificial neural networks and their applications in deep learning. Learn how to install the necessary packages and preprocess data for neural network training. Discover how to encode data and build your own artificial neural network using Python. Understand the steps involved in making predictions using your neural network model. Learn how to deal with imbalanced data in your neural network training. The Project on Deep Learning - Artificial Neural Network course is designed to provide you with the skills and knowledge you need to build your own neural network and perform complex tasks using deep learning. You'll learn how to install the necessary packages, preprocess data, and encode data for neural network training. You'll also gain a deeper understanding of artificial neural networks and learn how to build your own model using Python. By the end of the course, you'll be able to make predictions using your neural network model and understand how to deal with imbalanced data in your training. ⊱⊱ Build Structures in Portuguese Course Curriculum Introduction Section 01: Chapter 1 Section 02: Chapter 2 Section 03: Chapter 3 Section 04: Chapter 4 Section 05: Chapter 5 Section 06: Chapter 6 Section 07: Chapter 7 Section 08: Chapter 8 Section 09: Chapter 9 Section 10: Chapter 10 How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Data analysts who want to expand their skills in deep learning and artificial neural networks. Programmers who want to learn how to build their own neural network models for advanced tasks. Entrepreneurs who want to develop their own deep learning-based applications. Students who want to enhance their skills in deep learning and prepare for a career in the field. Anyone who wants to explore the world of artificial neural networks and deep learning projects. Career path Data Analyst: £24,000 - £45,000 Machine Learning Engineer: £28,000 - £65,000 Deep Learning Engineer: £30,000 - £75,000 Technical Lead: £40,000 - £90,000 Chief Technology Officer: £90,000 - £250,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

[Updated 2024] [Watch Free Preview: 1st Module of Customer Service Course] The Customer Service Diploma Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to develop their communication skills, introducing fundamental strategies that can be applied to a wide range of roles. This Customer Service training course includes case studies and practical exercises that will help you to deliver excellent customer service in-person, over the phone and online. It covers body language techniques, telephone etiquette how to identify your customers' needs, and much more. Key Features This Customer Service course includes the following offers: CPD Accredited Customer Service training Instant FREE e-certificate Fully online, interactive Customer Service course with audio voiceover The Customer Service Diploma Level 2 & 3 course is extremely dynamic and well-paced to help you understand the subject with ease. You'll discover how to master skills while exploring relevant and essential topics. Not only that, but you will learn how to manage stress effectively when dealing with difficult customers, with tips on how to recover customers and deal with complaints and challenging scenarios. By the end of the Customer Service Diploma Levels 2 & 3 courses, you will have an in-depth understanding of the key factors that contribute toward excellent customer support, with the expertise and knowledge to deal with any customer-facing situation successfully. This Customer Service Diploma Levels 2 & 3 training course is ideal for anyone working in or aspiring to work in a customer-facing role. It covers fundamental areas such as customer needs, key communication strategies, and handling complaints. Learning Outcomes By the end of the Customer Service course, learners will be able to: Customer Needs Analysis Boost Customer Excellence Understand the components of Customer Relationship Management (CRM) Learn High standard customer service Maintain Telephone etiquette Curriculum The curriculum of Customer Service Diploma Level 2 & 3 is: Module 01: Introduction to Customer Service Module 02: Characteristics of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate with Customers Module 05: Handling Customer Complaints Module 06: Problem-Solving Over Phone Module 07: Improving Customer Service Accreditation Our Customer Service Diploma Level 2 & 3 course is fully CPD-Quality Standards Accredited Certification Once you've successfully completed your Customer Service Diploma Level 2 & 3 courses, you will immediately be sent a digital Training certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Career Opportunities This Customer Service course could lead you to many different career opportunities and the average salary in the UK is: £25,000 per year CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 05:45 1: Introduction Preview 05:45 Module 02: Characteristics of Good Customer Service 03:36 2: Characteristics of Good Customer Service 03:36 Module 03: Customer Relationship Management 04:23 3: Customer Relationship Management 04:23 Module 04: Communicate with Customers 05:59 4: Communicate with Customers 05:59 Module 05: Handling Customer Complaints 05:36 5: Handling Customer Complaints 05:36 Module 06: Problem Solving Over Phone 04:46 6: Problem Solving Over Phone 04:46 Module 07: Improving Customer Service 08:58 7: Improving Customer Service 06:58 8: CPD Certificate & Transcript 01:00 PDF 9: Leave a Review 01:00 PDF Who is this course for? This Customer Service Diploma Level 2 & 3 course is ideal for those who are looking to secure a role in the following fields: Sales Representatives Retail Telemarketers Front Desk Receptionists Managing Customer Excellence Customer service management Customer Account Advisor Customer Account Executive Customer Accounts Advisor Customer Consultant Customer Administrator Customer Coordinator Customer Care Customer Support Course Progression After completing the course, you can progress to: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements No formal qualification to enrol in course. Career path Customer Care Operator Customer Care Representative Receptionist Medical Receptionist Customer Service Manager Restaurant Manager Customer Account Administrator Certificates CPD Certified Hardcopy Certificates Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. CPD Certified PDF Certificates Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.