3448 Courses delivered Online

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

In this workshop, I explain the neurobiology of memory with a focus on motor memory. I provide techniques that can be applied and I access each student individually. Memory, as much as it seems, is not a singular process! The reason why someone struggles to memorise choreography can have many causes. See the 'about' section for workshop samples. Duration is adjustable and prices are negotiable, any questions email: substancianigra@neuroscienceofdance.co

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Description English Literature Diploma  Introducing the English Literature Diploma, an expertly curated course designed to provide an extensive and comprehensive exploration of the fascinating world of English literature. This diploma offers a unique opportunity to delve into the captivating literary works and movements that have shaped the English-speaking world throughout history.  The course covers a wide range of literary periods, beginning with the Renaissance Period, when great minds such as Shakespeare, Marlowe, and Spenser flourished, bringing their timeless works to the forefront of the literary scene. As students progress through the English Literature Diploma, they will encounter the Age of Enlightenment, a time of intellectual and philosophical breakthroughs that challenged existing norms and paved the way for the development of modern society.  Students will then embark on a journey through the Romantic Movement, a period known for its embrace of imagination, emotion, and individualism. Here, they will study the works of Wordsworth, Coleridge, Keats, and many others, as they learn how these writers captured the spirit of their time through poetry and prose.  The Victorian Era, a time of rapid industrialisation and social change, will be the next focus of the English Literature Diploma. Students will examine the works of authors such as Dickens, the Brontë sisters, and George Eliot, gaining insight into how these literary giants depicted the joys, sorrows, and complexities of their age.  The course continues with an exploration of Modernism, a movement that sought to redefine literature and art by breaking away from traditional forms and experimenting with new styles and techniques. Students will study the ground-breaking works of writers like Virginia Woolf, James Joyce, and T.S. Eliot, as they revolutionised the literary landscape.  Postmodernism will be the next topic of study, a period that questioned the very nature of reality and embraced a sense of playfulness, irony, and intertextuality. The English Literature Diploma will guide students through the works of postmodern writers such as Samuel Beckett, Thomas Pynchon, and Angela Carter, who challenged conventional storytelling and pushed the boundaries of narrative form.  The course also incorporates a study of the Harlem Renaissance, an important cultural movement that celebrated the creative achievements of African American artists, writers, and musicians. Students will learn about the works of Langston Hughes, Zora Neale Hurston, and Countee Cullen, as they examine the ways in which these writers influenced the broader literary landscape.  A key component of the English Literature Diploma is its focus on Contemporary British Literature. Students will explore the works of authors such as Salman Rushdie, Ian McEwan, and Zadie Smith, who have contributed to the richness and diversity of the modern literary canon.  Furthermore, the course provides a comprehensive overview of American Literature, examining the works of authors from the colonial period to the present day. Students will explore the writings of Edgar Allan Poe, Mark Twain, F. Scott Fitzgerald, and many more, as they learn about the unique qualities and historical context that shaped American literary culture.  Lastly, the English Literature Diploma places a strong emphasis on the study of Women Writers, recognising the significant contributions of female authors throughout history. Students will explore the works of trailblazers such as Jane Austen, Mary Shelley, and Sylvia Plath, as well as contemporary writers like Margaret Atwood and Chimamanda Ngozi Adichie.  In conclusion, the English Literature Diploma offers a comprehensive and engaging overview of the literary world, providing students with the skills and knowledge needed to appreciate, analyse, and enjoy the rich tapestry of English literature. Enrol now and embark on a literary adventure that will inspire and enlighten for years to come.  What you will learn  1:The Renaissance Period  2:The Age of Enlightenment  3:The Romantic Movement  4:The Victorian Era  5:Modernism  6:Postmodernism  7:The Harlem Renaissance  8:Contemporary British Literature  9:American Literature  10:Women Writers  Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Good Manufacturing Practice (GMP) is a set of rules for medicines manufacturers to follow so that their products are safe, effective, and of good quality. The rules may be written into law or set out in guidance documents from regulatory authorities. Regulators will not allow medicinal products to be placed, or to remain, on the market in their country unless the products can be shown to be manufactured in compliance with GMP. To this end, they carry out inspections of manufacturing plants. Companies that persistently commit serious breaches of GMP requirements have suffered huge fines.

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Course Overview Learn the deep concepts of databases and all of their critical aspects when you take this complete learning package for AWS Certified Database Specialty Exam Preparation (DBS-C01). Speciality certification provides valid proof that a technician or Database Administrator has the expertise to handle components of the AWS database services. By studying this course, you can learn how to pass the exam and attain that credential, boosting your career opportunities in cloud computing and the breadth of the IT industry.  This Amazon Web Services (AWS) course provides an excellent way to focus on the competencies and information needed to gain that educational affirmation. You will be taught a variety of essential concepts, including the Relational Database Service (RDS) and the AWS Database Migration Tool. Significant aspects of design, maintenance, management, and troubleshooting are also covered. If you are eager to put your stamp on AWS and seek long term prospects in IT, take this major step towards certification and enrol now.  This best selling AWS Certified Database Specialty Exam Preparation (DBS-C01) has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth AWS Certified Database Specialty Exam Preparation (DBS-C01) is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The AWS Certified Database Specialty Exam Preparation (DBS-C01) is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The AWS Certified Database Specialty Exam Preparation (DBS-C01) is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the AWS Certified Database Specialty Exam Preparation (DBS-C01), you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the AWS Certified Database Specialty Exam Preparation (DBS-C01) will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the AWS Certified Database Specialty Exam Preparation (DBS-C01) to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Build a rewarding career in content design Build a rewarding career in content design with a globally recognised, industry-approved qualification. Get the mindset, the confidence and the skills that will help you stand out in a rapidly growing industry. Why take this course: Be in demand. Certified qualifications will help you stand out in a fast-growing industry Build a career with impact. Design content experiences that will influence users worldwide Broaden your opportunities. Optimise your skills to get hired at leading companies Get qualified. Earn a university credit-rated certification approved by industry leaders Gain the confidence you need to succeed. Our mentors, career advisors and student community will support you all the way University credit-rated, industry-approved Our content design course is credit-rated by Glasgow Caledonian University and has been reviewed and endorsed by leaders in the tech industry. It covers everything you need to become a certified content design professional. Study method Online, self-paced Duration 10 weeks Access to content 12 months Qualification Professional Certificate in Content Design Awarded by Scottish Qualifications Authority trading as SQA Additional info Exam(s) / assessment(s) is included in price Tutor is available to students Description In this Professional Certificate in Content Design course you will learn: An introduction to content design. Understand what content design is and the role of a content designer. Principles of good content design Learn the core principles of content design and why it matters. Voice, tone and style Learn how voice, tone, and style can create a cohesive product experience. Understanding your users Uncover your audience's goals and content needs. Writing for interfaces Learn to write microcopy for buttons, notifications and other UI elements. The product mindset Develop a product mindset by learning about product design systems and tools. Testing content Learn how to test, evaluate and improve your content. AI for content design Learn how to use AI tools to become a more effective content designer. Working in content design Learn how to be the content champion within your organisation. Support at every step From day one, you’ll be part of a lively community of tutors, mentors and fellow students that support each other along the way. Student Success team Our friendly and responsive team will help you stay on track and keep you accountable. Course mentor Your course mentor is an expert content designer who brings years of practical insight. Student community Collaborate, share tips and build connections on our lively student Slack channels. Who is this course for? Writers and journalists who want to enhance their skills for the digital world UX and UI designers who want to become more rounded professionals Content designers looking for a formal qualification that validates their expertise Digital marketers who need content design skills to succeed in their roles Anybody with a writing, content or design background looking for a creative tech job Requirements Background You don’t need experience in design or technology to enrol in our courses. To get the most value from this course, you will need some experience in writing and a genuine interest in words and language. Commitment You do need to be motivated and committed. We set a high bar. Studying for one of our professional qualifications requires a certain amount of time, energy and focus. English language To take this course, you should be fluent in verbal and written English. If English is not your first language, you should have a proficiency of C1 as defined by the CEFRL (Common European Framework of Reference for Languages).

Overview This comprehensive course on Personal Productivity will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal Productivity course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Personal Productivity course. It is available to all students, of all academic backgrounds. Requirements Our Personal Productivity course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 18 lectures • 02:48:00 total length •Introduction: 00:03:00 •How to focus on the essentials: 00:10:00 •Why is our focus is scattered?: 00:15:00 •What are the essence of focus and high productivity: 00:11:00 •Exercising the power of choice: 00:06:00 •How to Discern Your Distractions: 00:11:00 •Time is always a trade-off: 00:06:00 •Explore your ways: 00:04:00 •Sometimes you need an escape: 00:12:00 •Developing an eye for the bigger picture: 00:12:00 •Life is a game: 00:05:00 •Selective, Explicit & also right: 00:12:00 •Start eliminating: 00:01:00 •Develop strong internal clarity: 00:17:00 •Uncommit to non-essentials: 00:23:00 •Setting Boundaries: 00:14:00 •A Plan to Execute: 00:06:00 •Additional Materials: 00:00:00