1987 Courses delivered Online

We Don't Make Servers ...We Make Services: Implementing and Managing IT Services Implementing and Managing IT Services Being a service provider demands knowledge of who the customer is, what you as a provider offer customers (services), and assurance that those services provide value. Customers care about quality of service (e.g. the meal), and generally have little concern about the origin or performance of the ingredients that make it up (e.g. who does the maintenance on the grill). This session will discuss the concept of IT Service Management (ITSM), being a service provider, and the associated challenges, risks and critical success factors. You will learn about the importance, benefits and challenges of implementing and managing a formal IT Service Management (ITSM) practice for your IT organization and, ultimately, your company. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Managing Agile and Waterfall Projects: A Hybrid Approach With the growing interest in Agile approaches, how can we take a measured approach? Organizations can't just simply drop everything to become 100% Agile. Not only are hybrid approaches acceptable, they are common in transitioning organizations. We need to understand the strengths and weaknesses of both the traditional and Agile methods to find the best combination that gives us the best of both worlds. This presentation will cover how to combine both approaches into a hybrid model, and help you understand the general criteria of how one approach would be chosen over another.Learning Objectives This presentation will cover how to combine both approaches into a hybrid model, and help you understand the general criteria of how one approach would be chosen over another. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Manager's Journey: From 'Doing' to 'Leading' Many of us are 'accidental' project managers. Project management may not be the profession we dreamed of as we were growing up. Most likely we stumbled into it. You may have been asked to manage projects in your organization, because you have shown superior technical skill. Ironically the skill that got you where you are today as a project manager is not what will take you where you need to go in this position. Now you are not 'doing' project work per se any more but 'leading' it. This presentation walks you through the leadership journey you go through as a project manager. It focuses on the skills you must master for this journey. It illuminates the transformation you must make from a 'doer' to a 'leader.' This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Building and Scaling a Data Science Culture As your data and AI teams scale from one to thousands of employees, you will encounter roadblocks along the way. From handling messy data to productionization and customer adoption, these obstacles can delay or even derail otherwise strong teams. Drawing on experiences gleaned from hundreds of clients, Michael Li presents a framework that successful companies have embraced to build and scale their data teams. The talk goes over how organizations progress along three maturity curves: Analytical, Operational, and Organizational. As enterprises strive to move along each of these maturity curves, they must solve various organizational challenges and develop new capabilities and skills in order to become data-driven organizations. We will provide key takeaways for managers and executives for each step of the maturity curves. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Comorbid GAD and Depression with CBT What is this webinar about? Around 60% of people with anxiety disorders have also have comorbid depression. We also know that people with anxiety disorders and co-occurring depression have higher overall symptom severity and worse outcomes compared to either alone. While training and textbooks focus almost exclusively on protocols for treating anxiety and depression is isolation, the reality in practical clinical settings is that many clients present with both conditions. This practical workshop will examine some key techniques to help clients work on their comorbid anxiety and depression. We will focus on key questions such as which should be treated first? How do we manage psychoeducation? What might be the most useful therapeutic goals in comorbid cases? What are the protocols for transdiagnostic approaches such as the Unified Protocol?  Key Topics (indicative) Comorbidty Where to start? Psychoeducation and Comorbidity Common pitfalls to avoid for the therapist working with comorbid conditions The Unified Protocol (Barlow) - practical aspects of implementation Working with Children and Young People with comorbid presentations - the three Pathways (Cummings) Case Study for discussion Summary and Next Steps

Microsoft Office is a leading family of software, with over 1 billion users worldwide. Employers often expect their employees to have at least fundamental knowledge of its essential functions and features.  The Microsoft Office 2010 Essentials course is designed to help you master Microsoft Office and equip you with the practical skills to manage everyday administrative tasks with ease. Whether you have little or no experience, this training program will take you from beginner to expert in no time.  In this masterclass, you will familiarise with the essential features of Word, Excel, PowerPoint, Outlook and Access. You will learn how to create engaging presentations, automate tasks, create documents and much more. On course completion, you will have the practical skills to utilise Microsoft Office programs for ultimate career progression.  Learning Outcomes of The Microsoft Office 2010 Essentials:  Familiarise with Microsoft Office 2010's key functions and features Get expert training on Excel, Word, PowerPoint, Outlook and Access Go from beginner to expert in just a few hours & add new skills to your CV Learn how to automate tasks in Microsoft Excel using macros Utilise Microsoft PowerPoint to deliver killer work presentations and slides Understand how to format and align text Improve your proficiency in everyday administrative tasks Know how to create queries and reports in Access Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Microsoft Word Module One - Getting Started 00:15:00 Module Two - Opening and Closing Word 00:30:00 Module Three - Working with Documents 00:20:00 Module Four - Your First Document 00:25:00 Module Five - Basic Editing Tasks 00:20:00 Module Six - Basic Formatting Tasks 00:25:00 Module Seven - Advanced Formatting Tasks 00:20:00 Module Eight - Formatting Paragraphs 00:30:00 Module Nine - Working with Styles 00:25:00 Module Ten - Formatting the Page 00:25:00 Module Eleven - Adding the Finishing Touches 00:25:00 Module Twelve - Wrapping Up 00:10:00 Activities - Microsoft Word 2010 for Beginners 00:00:00 Microsoft Excel Module One - Getting Started 00:15:00 Module Two - Opening and Closing Excel 00:20:00 Module Three - Your First Worksheet 00:20:00 Module Four - Working with Excel Files 00:20:00 Module Five - Viewing Excel Data 00:20:00 Module Six - Printing Excel Data 00:20:00 Module Seven - Building Formulas 00:30:00 Module Eight - Using Excel Functions 00:25:00 Module Nine - Using Time Saving Tools 00:30:00 Module Ten - Formatting Your Data 00:25:00 Module Eleven - Advanced Formatting Tools 00:25:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:10:00 Module Two - Opening and Closing PowerPoint 00:30:00 Module Three - Working with Presentations 00:25:00 Module Four - Your First Presentation 00:30:00 Module Five - Working with Text 00:20:00 Module Six - Formatting Text 00:20:00 Module Seven - Formatting Paragraphs 00:30:00 Module Eight - Advanced Formatting Tasks 00:20:00 Module Nine - Customizing Slide Elements 00:30:00 Module Ten - Setting Up Your Slide Show 00:20:00 Module Eleven - Showtime 00:25:00 Module Twelve - Wrapping Up 00:20:00 Activities-Microsoft PowerPoint 2010 for Beginners 00:00:00 Microsoft Access Module One - Getting Started 00:15:00 Module Two - Getting Started With Access 00:30:00 Module Three - Using the Access Interface 00:30:00 Module Four - Working with Database Objects 00:35:00 Module Five - Creating Tables 00:30:00 Module Six - Working with Tables 00:35:00 Module Seven - Creating Forms 00:25:00 Module Eight - Working with Forms 00:40:00 Module Nine - Creating Reports 00:40:00 Module Ten - Creating Queries 00:35:00 Module Eleven - Managing Your Database 00:20:00 Module Twelve - Wrapping Up 00:10:00 Activities - Microsoft Access 2010 for Beginners 00:00:00 Microsoft Outlook Module One - Getting Started 00:20:00 Module Two - Opening and Closing Outlook 00:25:00 Module Three - Working with E-mail 00:20:00 Module Four - Creating a New E-mail 00:25:00 Module Five - Managing E-mail 00:30:00 Module Six - Managing Junk Mail 00:30:00 Module Seven - Outlook's Organization Tools 00:30:00 Module Eight - Searching for Items 00:20:00 Module Nine - An Introduction to the Calendar 00:35:00 Module Ten - An Introduction to Tasks 00:25:00 Module Eleven - An Introduction to Contacts 00:30:00 Module Twelve - Wrapping Up 00:45:00 Activities-Microsoft Outlook 2010 for Beginners 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Level 4: Copywriting Course Do you want to learn the skills required to become a professional copywriter? Then you have come to the right place. By enrolling on our exclusive Level 4: Copywriting course, you will learn how to become an excellent copywriter and the go-to person for various lucrative projects. This Level 4: Copywriting course takes you on a step-by-step tour of the copywriter's role and covers all of the skills and knowledge you need to succeed in this field. Through this Level 4: Copywriting course, you will quickly gain the skills you will need to make a name for yourself in the commercial writing marketplace. Learning Outcomes After completing this Level 4: Copywriting course the learner will be able to: Understand the basics of Copywriting. Know how to write Headlines to get attention. Know the tips and tricks for writing clear copy. Gain a solid understanding of the writing process. Know how to write print advertisements. Know how to write direct mail. Gain in-depth knowledge about writing brochures, catalogues, and other sales materials. Know how to write commercials and multimedia presentations. Understand how to write for the Web. Have a thorough understanding of writing email marketing. Why Choose Level 4: Copywriting Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 4: Copywriting Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Others Benefit include in this Level 4: Copywriting Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Level 4: Copywriting course] Level 4: Copywriting Course By the end of this Level 4: Copywriting course, you can be confident that you will have a distinct advantage in practising professional copywriting and attracting satisfying assignments. While you will learn the fundamentals of writing, you will also know how to create "eye-catching" headlines and "attention-grabbing" advertisements. Along with this, you will be taught how to constantly improve your writing style and how to adapt your material based on the expectations of your client or company. The detailed course curriculum of Level 4: Copywriting: Module 01: Introduction to Copywriting Module 02: Writing to Get Attention Module 03: Writing to Communicate Module 04: Writing to Sell Module 05: Getting Ready to Write Module 06: Writing Print Advertisements Module 07: Writing Direct Mail Module 08: Writing Brochures, Catalogues, and Other Sales Materials Module 09: Writing Commercials and Multimedia Presentations Module 10: Writing for the Web Module 11: Writing Email Marketing Assessment Method of Level 4: Copywriting Course After completing each module of the Level 4: Copywriting Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Level 4: Copywriting Course After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 4: Copywriting Course This Level 4: Copywriting is designed for those who want to be professional copywriters and want to engage in media writing. It may also benefit proofreaders or those seeking a specific writing role. Requirements Level 4: Copywriting Course Students who intend to enrol in this Level 4: Copywriting must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 4: Copywriting Course This Level 4: Copywriting is ideal for professional writers who want to pursue a career in copywriting or a related field. This is likely to include the following roles and careers: Copywriter Content writer Copywriter Interns Freelance Writer Advertising Staff Certificates Certificate of completion Digital certificate - Included

🌟 Unlock Success in the Workplace with 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals' Course! 🌟   Are you ready to harness the power of nonverbal communication to propel your career to new heights? Elevate your professional presence and decode the subtle yet impactful language of gestures and signals in the workplace with our exclusive online course! Introducing 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals,' your gateway to mastering the art of nonverbal cues that can shape perceptions, influence interactions, and drive success in your career.   🚀 What You'll Learn: ️ Decode the hidden language of gestures and signals in diverse workplace settings. ️ Understand the impact of body language on professional relationships and leadership. ️ Master effective nonverbal communication strategies for presentations, meetings, and negotiations. ️ Cultivate a confident and authoritative presence through conscious nonverbal cues. ️ Navigate cultural differences in nonverbal communication for global workplace success.   💡 Why Choose Our Course: 🔑 Expert-Led Learning: Benefit from insights shared by seasoned professionals and communication experts. 🔍 Comprehensive Curriculum: Dive deep into various aspects of nonverbal communication crucial for career advancement. 🎓 Practical Techniques: Learn actionable strategies and techniques applicable in real-world scenarios. 🌐 Global Perspective: Gain insights into cross-cultural nuances to excel in diverse workplace environments.   🎯 Who Is This For: 👔 Professionals seeking to enhance their communication skills. 👩‍💼 Executives, managers, and team leaders aiming to improve team dynamics and leadership abilities. 🌍 Individuals navigating multicultural work environments seeking to fine-tune their communication.   🎁 Enroll Now and Elevate Your Career! 🎁 Join our course today and unlock the secrets of nonverbal communication that will set you apart in the competitive professional landscape. Don't miss this opportunity to refine your communication prowess and pave the way for career advancement! Invest in your success - Enroll now in 'Professional Nonverbal Communication: Mastering Workplace Gestures and Signals'! 🌟 Course Curriculum