1042 Courses delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Boost Your Career By Enrolling In This Youth Work & Leadership Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Youth Work & Leadership and boost your career, then take a step in the right direction with this industry-standard, comprehensive Youth Work & Leadership bundle of courses, which are well organised. This Youth Work & Leadership bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Youth Work & Leadership package, you will not be charged any extra fees. This Youth Work & Leadership Bundle Package includes: Course 01: Advanced Certificate in Youth Work & Leadership at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Public Health Course 02: Health and Social Care Course 03: Mental Health Support Worker Course 04: Family Support Worker Diploma Course 05: Human Rights Course 06: Public Relations Course 07: Diploma in Substance Misuse Awareness Course 08: Level 3: Public Speaking Diploma Course Course 09: Anti-Social Behaviour Course Course 10: Developing Interpersonal Skills Course Success becomes a lot simpler with this Youth Work & Leadership bundle package, which allows you to monetise your skills. This Youth Work & Leadership bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Youth Work & Leadership bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Youth Work & Leadership are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Youth Work & Leadership Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charges will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum: *** Course 01: Advanced Certificate in Youth Work & Leadership at QLS Level 4 Module 1: Introduction to Youth Work Module 2: Who Are the Youth Workers? Module 3: Youth Worker Role and Methods Module: Legal Responsibilities Module 5: Youth Work as a Career (Social Work) Module 6: Social Influences Module 7: Youth Work in Mental Health Module 8: Social Work and Criminal Justice Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Certificate in Youth Work & Leadership at QLS Level 4 exams. Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Certificate in Youth Work & Leadership at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Certificate in Youth Work & Leadership at QLS Level 4 Hard copy certificate - Included Certificate of Completion After completing the Youth Work & Leadership Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Youth Work & Leadership Bundle, you will receive a CPD accredited certification that is accepted all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

The real estate industry is one of the most exciting and dynamic fields out there, offering endless opportunities for those with the right skills and knowledge. Whether you're looking to work as an estate agent, property developer, or manager, there's always something new to learn and discover in this field. As an estate agent or property developer, you'll have the opportunity to work with clients from all walks of life, helping them buy, sell, and rent properties. You'll also have the chance to develop your own projects, from small-scale renovations to large-scale residential and commercial developments. At the same time, the real estate industry is constantly evolving, with new technologies, marketing strategies, and legal and regulatory frameworks emerging all the time. That's why it's essential to stay up-to-date with the latest developments and trends, and that's where our Estate Agent and Property Development diploma comes in. This Estate Agent and Property Development Bundle Consists of the following Premium courses: Course 01: Real Estate Agents | Online Course Course 02: Property Development Diploma Course 03: Social Housing and Tenant Management Level 2 Course 04: Property Law and Legislation Course 05: Understanding Wills and Probate Laws - Level 2 Course 06: Property Marketing Course 07: Facilities Management Level 3 Course 08: Contract Manager Diploma Course 09: Document Control Course 10: Customer Relationship Management Course 11: Sales: Psychology of Customers Course 12: Level 3 Tax Accounting Course 13: Public Speaking and Presentation Skill Course Course 14: The Formula to Talk with Strangers Learning Outcomes: Understand the different types of estate agents and property development methods. Develop useful skills in property valuation, negotiation, and project management. Learn about the legal and regulatory framework for estate agents and property developers. Apply modern technologies and marketing strategies to enhance your real estate business. Develop a comprehensive understanding of the legal and regulatory framework for real estate businesses. Enhance your skills in customer relationship management, sales, and public speaking. Develop valuable knowledge in facilities management, contract management, and document control. Learn about property marketing strategies and the latest tax accounting practices. The Property Development bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Estate Agent and Property Development expertise and essential knowledge, which will assist you in reaching your goal. Enrol now in Estate Agent and Property Development to advance your career, and use the premium study materials from Apex Learning. CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Estate Agent and Property Development bundle. • Individuals interested in a career in real estate. • Real estate professionals seeking to enhance their skills and knowledge. • Anyone looking to start their own real estate business. Requirements Property Development Our Estate Agent and Property Development course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Property Development Estate Agent - £18-50k/year • Property Developer - £22-75k/year • Property Manager - £20-45k/year • Facilities Manager - £24-55k/year • Contract Manager - £28-60k/year • Sales Manager - £28-70k/year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

The human brain is wired for stories. We learn and remember best when information is presented in a narrative form. That's why this Account Management Diploma Bundle is designed to be more than just a collection of courses. It's a journey that will take you from the basics of account management to the advanced skills you need to succeed in this exciting field. The Account Management Diploma Bundle is a comprehensive collection of premium courses designed to give you the skills and knowledge you need to succeed in a career in account management. This bundle includes courses on key account management, leadership and management, business law, office skills, marketing fundamentals, business branding, customer relationship management, time management, dealing with difficult people, cross-cultural awareness, assertiveness and self-confidence development, business writing, and Microsoft Office Essentials. Furthermore, to help you showcase your expertise in Account Management, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. Learning outcomes: Develop the skills and knowledge to build and maintain strong customer relationships Learn how to develop and implement effective account management strategies Gain an understanding of business law and how it applies to account management Develop your office skills and learn how to use Microsoft Office effectively Learn the fundamentals of marketing and branding Develop your cross-cultural awareness and assertiveness skills Improve your public speaking and presentation skills Learn how to write effective business documents This Account Management Bundle Consists of the following Premium courses: Course 01: Key Account Management Course Course 02: Leadership & Management Diploma Course 03: Business Law Course 04: Office Skills Course 05: Marketing Fundamentals Course 06: Business Branding Course 07: Customer Relationship Management Course 08: Time Management Training Course 09: Dealing with Difficult People Training Course Course 10: Cross-Cultural Awareness Training Course 11: Assertiveness and Self Confidence Development Course 12: Business Writing Course 13: Level 2 Microsoft Office Essentials Course 14: Public Speaking and Presentation Skill Course Enroll in the Account Management Diploma Bundle today and take the first step towards a successful career in account management! The Account Management Diploma Bundle is a comprehensive course that will give you the skills and knowledge you need to succeed in the field of account management. The bundle includes 14 premium courses that cover all aspects of account management, from key account management to leadership and management to business law. You will learn how to build and nurture strong client relationships, develop and implement effective account management strategies, and lead and manage high-performing teams. You will also learn how to negotiate effectively, close deals, and manage your time and workload effectively. The Account Management Diploma Bundle is designed for both new and experienced account managers. It is also ideal for anyone who wants to learn more about account management and the skills required to be successful in this field. The Curriculum of Account Management Bundle Course 01: Key Account Management Course Module 1: Introduction to Key Account Management Module 2: Purpose of Key Account Management Module 3: Understanding Key Accounts Module 4: Elements of Key Account Management Module 5: What Makes a Good Key Account Manager Module 6: Building and Delivering Value to Key Accounts Module 7: Key Account Planning Module 8: Business Customer Marketing and Development Module 9: Developing Key Relationships Module 10: The Importance of Record Keeping for Key Account Management Module 11: Internal KAM Aspects Module 12: The Value Proposition =========>>>>> And 13 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99. Enroll in this Bundle today and take your career to the next level! CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who is interested in a career in account management Account managers who want to advance their careers Business professionals who want to develop their account management skills Anyone who wants to learn more about the principles and practices of account management Requirements Our Account Management course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors: Account Manager: £35,000-£45,000 Key Account Manager: £45,000-£60,000 Account Executive: £40,000-£50,000 Customer Success Manager: £40,000-£50,000 Business Development Manager: £50,000-£60,000 Sales Manager: £60,000-£70,000 Certificates Certificate of Completion (Hard Copy) Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Key Account Management Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of Completion (PDF) Digital certificate - Included You will get the PDF Certificate for the title course (Key Account Management Course) absolutely Free!

Tired of browsing and searching for a Service Helpdesk & Technical Support course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Service Helpdesk & Technical Support bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Service Helpdesk & Technical Support course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Service Helpdesk & Technical Support and help you along your learning journey. Advanced audio-visual learning modules of these Service Helpdesk & Technical Support courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Service Helpdesk & Technical Support, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Service Helpdesk & Technical Support Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: Level 4- Office Management Course 03: Paralegal Course 04: Online Meeting Management Course 05: Interpersonal Skills in Management Course 06: Customer Relationship Management Course 07: Document Control Course 08: Information Management Course 09: Email Writing Training Course 10: Level 2 Effective Minute Taking Course Course 11: Touch Typing Essential Skills Level 3 Course 12: Business Law Course 13: Workplace Confidentiality Course 14: Public Speaking and Presentation Skill Course Enrol now in Service Helpdesk & Technical Support to advance your career, and use the premium study materials from Apex Learning. How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course ) Hard Copy Certificate: Free (For The Title Course ) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Service Helpdesk & Technical Support expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Bundle Course 01: Service Helpdesk & Technical Support Course Managing Interoffice Calls and Voicemail Aspects of Phone Etiquette Business Telephone Skills Building Rapport Over the Phone Inbound and Outbound Calls Active Listening and Managing Tough Callers Mail Services and Shipping Intra Organisation Dealings Problem Solving over the Phone Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Relationship Management Effective Planning and Scheduling Invoicing/Petty Cash Course 02: Level 4- Office Management Introduction to Office Administration Skills of an Effective Administrator Mail Services and Shipping Effective Planning and Scheduling Organising Meeting and Conferences Business Writing Skills Time Management Stress Management Business Telephone Skills Communication Skills Conflict Management Business Etiquette Microsoft Office Skills Course 03: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 04: Online Meeting Management Planning and Preparation Online Meeting Platforms Meeting Etiquette and Tips Course 05: Interpersonal Skills in Management What are Soft Skills? Communication Teamwork Problem-Solving Time Management Attitude and Work Ethic Adaptability/Flexibility Self-Confidence (Owning It) Ability to Learn From Networking Employee Relations Motivation and Counselling Course 06: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 08: Information Management Introduction to Information Management Information Management Strategy Databases and Information Management Management Information Systems (MIS) Auditing Information Systems Ethical and Social Issues and Data Protection Course 09: Email Writing Training E-Mail Communications Fundamentals of Writing Effective E-mails Manage Your E-mail Writing Styles and Tone Additional Tips for Writing Effective E-Mail Exercise Caution Course 10: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 11: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 12: Business Law Understanding Business Law European Community Law The Court System Civil and Alternative Dispute Resolution Contract & Business Law Employment Law Agency Law Consumer Law and Protection Law of Tort Business Organisations Company Law Business Property Competition Law Course 13: Workplace Confidentiality Introduction to workplace confidentiality Business Etiquettes and Types of Confidentiality The Importance of Confidentiality Confidentiality with Co-workers Preventing Confidentiality Breach How Employers Can Protect Confidential Information Course 14: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Bonus CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Service Helpdesk & Technical Support bundle. Requirements Our Service Helpdesk & Technical Support course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Service Helpdesk & Technical Support expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Empower Your Administrative Excellence with Office Mastery Step into the realm of professional efficiency with the Admin, Secretarial & PA Bundle, enriched with 20 transformative courses. Master the art of minute-taking, cultivate touch typing prowess, and amplify your communication skills. From comprehensive office administration to refining your Microsoft Word expertise, this bundle equips you with the skills needed to excel in administrative roles. Learning Outcome Upon completion, you'll gain mastery in: Admin, secretarial, and PA roles. Touch typing and communication mastery. Minute taking for effective documentation. Microsoft Word proficiency for office tasks. Public speaking and interpersonal skills development. Business etiquette and customer service excellence. Workplace safety, confidentiality, and ethics. Copywriting and report writing for effective communication. This bundle is about enhancing your administrative, secretarial, and PA skills. Delve into touch typing mastery, minute taking expertise, and honing office administration skills. Learn the art of executive assistance and facilities management. Elevate your customer service acumen, and refine your Microsoft Word and email writing skills. Enhance your communication strategies and explore the essentials of public speaking. Develop interpersonal skills and gain insights into audiology and workplace confidentiality. Unveil the world of business etiquette and workplace safety, while also delving into the realms of copywriting and newspaper journalism for effective communication. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tailored for: Aspiring and current admin, secretarial, and PA professionals. Individuals seeking to enhance office administration skills. Those aiming to excel in communication and office etiquette. Career path Forge your path with roles like: Administrative Assistant (£18,000 - £25,000). Office Manager (£25,000 - £40,000). Personal Assistant (£22,000 - £35,000). Customer Service Representative (£18,000 - £30,000). Copywriter (£20,000 - £35,000). Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Embark on the voyage to leadership mastery with our comprehensive "Advanced Leadership & Management Diploma" bundle. Within this collection of 18 specialized courses, you'll find a reservoir of theoretical knowledge covering an array of crucial management subjects, from project and team management to office administration and cross-cultural awareness. In a world that prizes effective management and assertive leadership, our bundle is your comprehensive guide to outshine the competition. It's time to boost your theoretical acumen, expand your leadership horizons, and steer your team to unparalleled success with the Advanced Leadership & Management Diploma bundle. Your journey to extraordinary leadership begins here! We proudly offer 18 courses within the Advanced Leadership & Management Diploma bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Leadership & Management Course 02: Project Management Course 03: Team Management and Leadership Development Training Course 04: Team Leader Course 05: Compliance Risk and Management Course 06: Agile Project Management Course 07:Course 08: Office Administration & Skills Diploma Course 09: Diploma in Performance Management Course 10: Diploma in Employee Management Course 11: Team Building & Management Diploma Course 12: Self Esteem & Confidence Building Course 13: Critical Thinking in The Workplace Course 14: Diploma in Meeting Management Course 15: Cross-Cultural Awareness Training Course 16: Ultimate Microsoft Excel For Business Bootcamp Course 17: Level 3: Public Speaking Diploma Course Course 18: Confidence Building & Assertiveness In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes of Leadership & Management: Gain a comprehensive theoretical understanding of Leadership & Management principles. Understand Leadership & Management methodologies, particularly agile techniques. Develop abilities for effective team Leadership & Management. Master the skills required for efficient Leadership & Management. Enhance your ability to manage compliance risks and drive performance. Understand the importance of cross-cultural awareness and critical thinking in the workplace with our Leadership & Management Gain expertise in goal setting, public speaking, and building self-esteem and confidence. This Advanced Leadership & Management Diploma bundle covers topics from project and team management to performance optimization and office administration. Each course has been carefully curated to provide a solid theoretical foundation that prepares you to lead with confidence and manage with efficiency. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Career path Team Leader Office Administrator Project Manager Compliance Manager Agile Project Manager Management Consultant Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

In the ever-evolving business landscape, an adept professional who can efficiently manage Office Skills, maintain Legal Compliance, ensure Workplace Safety and build successful teams is a highly sought-after asset. This comprehensive bundle, "Office Skills, Business Communication, Business Law with Facilities Management", caters to this need. The UK job market reports an increased demand for Office Skills experts, with median salaries ranging from £35,000 to £50,000 annually. Our Office Skills, Business Communication, Business Law with Facilities Management bundle will provide theoretical knowledge in diverse areas, including: Office Administration Legal Secretaryship Compliance Training Facilities Management Performance Management Confidentiality Virtual Team Management Touch Typing Business Etiquette Workplace Safety Employee Management Public Speaking Microsoft Excel Confidence Building Assertiveness Leadership Meeting Management Enrol now in our Office Skills, Business Communication, Business Law with Facilities Management bundle course and start your journey from today! Learning Outcomes: By the end of this Office Skills, Business Communication, Business Law with Facilities Management bundle course, learners will be able to: Understand core concepts of Office Administration for honing vital Office Skills Gain theoretical knowledge in Legal Secretaryship to enrich your Office Skills Learn the importance and processes of Compliance Training for comprehensive Office Skills Get acquainted with principles of Facilities Management to enhance Office Skills Comprehend performance and employee management strategies, integral to robust Office Skills Understand nuances of virtual team building and management, refining Office Skills Master the theoretical basis of Public Speaking, a key Office Skills component Enhance proficiency in Microsoft Excel, an essential Office Skills tool Why Choose Our Office Skills, Business Communication, Business Law with Facilities Management bundle course? Earn QLS-endorsed and CPDQS-accredited certificates completely free for showcasing your honed Office Skills Receive a complimentary student ID, expanding your Office Skills credentials Access innovative and engaging content to amplify your Office Skills Enjoy free assessments to test and refine your Office Skills Benefit from 24/7 tutor support, aiding your continuous Office Skills growth This Office Skills, Business Communication, Business Law with Facilities Management bundle, comprising 18 courses, offers a holistic insight into the field of office skills, Business communication, and facility management. It explores the theoretical underpinnings of various disciplines integral to well-functioning Office Skills, focusing on topics such as Compliance Training, Performance Management, Virtual Team Building, and more. Furthermore, the bundle equips learners with knowledge of other crucial aspects like Business Etiquette, Workplace Confidentiality, and Workplace Safety. The benefits of learning these Office Skills extend beyond immediate job demands. These Office Skills cultivate a multifaceted understanding of business operations, foster leadership skills, enhance communication abilities, and build proficiency in essential software like Microsoft Excel. This knowledge of Office Skills equips learners with a solid theoretical foundation, bolstering their capabilities and broadening their career prospects in the process. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Skills, Business Communication, Business Law with Facilities Management bundle course is ideal for: Aspiring Office Managers Prospective Team Leaders Individuals interested in Facilities Management Legal and Compliance Officers Requirements There are no prior qualifications required to enrol in this Office Skills, Business Communication, Business Law with Facilities Management bundle course. Career path Those who complete this bundle course on Office Skills, Business Communication, and Business Law with Facilities Management can have a better chance of getting into jobs like: Office Manager Facilities Manager Team Leader Legal Secretary Compliance Officer Performance Manager Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before In today's fast-paced business world, effective team leadership is more crucial than ever. Recent studies in the UK indicate that businesses with strong leadership structures enjoy a 23% higher employee retention rate and a significant increase in productivity. Are you ready to enhance your leadership skills and propel your team to new heights? This comprehensive Team Leader Training Bundle equips you with the knowledge and practical tools to become a confident and effective leader, fostering a thriving and productive team environment. With a single payment, you will gain access to Team Leader Training course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Team Leader Bundle Package includes: Main Course: Diploma in Team Leader Training at QLS Level 5 10 Additional CPD Accredited Premium Courses - Course 01: Leadership Skills Course Course 02: Diploma in Employee Management Course 03: Team Building & Management Diploma Course 04: Workplace Team Networking Diploma Course 05: Diploma in Meeting Management Course 06: Quality Assurance (QA) Manager Course 07: Level 3: Public Speaking Diploma Course Course 08: Maximising Personal Productivity Course Course 09: Self-Esteem & Confidence Building Course 10: Workplace Stress Management Diploma This extensive Team Leader Training bundle offers a variety of courses that cover all aspects of successful team leadership. Learn the fundamentals of team building and management, develop essential leadership skills, and discover effective strategies for employee motivation and performance management. You'll also gain valuable insights into communication techniques, conflict resolution, and fostering a positive and productive work environment. Learning Outcomes of Team Leader Training Develop essential leadership qualities like communication, delegation, and motivation. Master effective team-building strategies to create a cohesive and collaborative unit. Implement successful conflict resolution techniques for a harmonious work environment. Learn how to manage projects, delegate tasks, and prioritize workloads efficiently. Discover methods to boost team morale and create a culture of continuous improvement. Gain the confidence to deliver impactful presentations and inspire your team. Take control of your team's success and propel your career forward. Enrollin this bundle today! Why Choose Our Team Leader Training Bundle? Get a Free QLS Endorsed Certificate upon completion of Team Leader Training Get a free student ID card with Team Leader Training Training The Team Leader Training is affordable and simple to understand The Team Leader Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Team Leader Training course materials The Team Leader Training comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course: Diploma in Team Leader Training at QLS Level 5 Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High-Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change and much more... Course 01: Leadership Skills Course Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 3. Creativity in Leadership Module 4: Organisational Skills Module 5. Leadership Skills and Competencies Module 6: Communication Skills Module 7: Negotiation Techniques Module 8. Cultivating Inclusion, Belonging, and Engagement Module 9. Leadership Foundations Module 10. Emotional Intelligence and much more... Course 02: Diploma in Employee Management Module One: Purpose Of Onboarding Module Two: Introduction Module Three: Millennials And Onboarding Module Four: Onboarding Checklist Module Five: Engaging The Millennial Employee Module Six: Following Up With The Millennial Employee Module Eight: Setting Expectations With The Millennial Employee Module Eight: Mentoring The Millennial Module Nine: Assigning Work To The Millennial Employee Module Ten: Providing Feedback =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £119) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This bundle is ideal for: New Team Leaders Aspiring Leaders Team Managers Project Leaders Supervisors Requirements You will not need any prior background or expertise to enrol in this Team Leader Training bundle. Career path After completing this Team Leader Training bundle, you are to start your career or begin the next phase of your career. Team Leader Project Manager Department Head Manager Director Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Team Leader Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.