Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included
The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Define terms used in stand-alone systems Name common applications for stand-alone systems; describe basic component layouts Describe differences between AC and DC coupling State principle elements of a microgrid Define the importance of an accurate load analysis Review load analysis procedures; perform a load analysis based on daily data Review battery bank sizing for lead-acid and lithium-ion battery types Define array sizing variables and how they affect design for both MPPT and non-MPPT charge controllers Explain charge controller types and describe maximum power point tracking and voltage step-down Examine the calculations for PV array sizing Describe the difference between sizing for a non-MPPT and an MPPT charge controller Complete array configuration calculations for a system with a non-MPPT and an MPPT charge controller Summarize the parameters to check when selecting a charge controller Explain the purpose of DC load control and the three ways it can be implemented Identify design variables, advantages, and disadvantages of DC-only PV systems Describe how to size and integrate components for a recreational vehicle (RV) application Identify installation and maintenance considerations specific to mobile applications Identify applications and considerations for DC lighting systems Specify a battery-based inverter given electrical load and surge requirements Describe various configurations for stacking and clustering multiple inverters Examine inverter / charger size considerations Describe multiwire branch circuit wiring and concerns with single-phase supplies Describe the purpose and function of a generator Identify considerations that impact generator selection Solve for location-based performance degradation Specify a generator given electrical load, battery charging, and surge requirements Estimate approximate generator run time List generator maintenance Describe the National Electrical Code (NEC®) Articles that apply to the different parts of PV and energy storage systems (ESS) Identify NEC® requirements for workspace clearances, disconnects, and overcurrent protection devices (OCPD) that apply to PV systems Locate and apply specific requirements for storage batteries, stand-alone systems, and energy storage systems Identify labeling requirements List relevant building and fire codes Review installation considerations and best practices for stand-alone systems as related to batteries, design strategies, monitoring and metering, balance of system (BOS) equipment Review DC-coupled stand-alone residential system design Define operating modes of off-grid AC coupled PV systems Explain charge regulation of AC coupled PV inverters in a stand-alone system Discuss AC coupled PV system design strategies; evaluate equipment options for AC coupled off-grid applications Design a stand-alone microgrid system with PV (AC and DC coupled) and generator power sources Distinguish between isolated and non-isolated microgrids Compare concepts of centralized versus decentralized generation and controls Identify different types of microgrid analysis and planning software Review isolated microgrid use case examples Identify general PPE for battery system maintenance Develop a battery maintenance plan Identify methods to measure battery state of charge Identify common causes of battery problems and how to avoid them Identify PPE for lead-acid battery maintenance Develop a battery maintenance plan for lead-acid batteries Describe how to correctly add water to a flooded lead-acid (FLA) battery bank Identify methods to measure battery state of charge of FLA batteries Define when and why equalization is needed Identify common causes of battery problems and how to avoid them Note: SEI recommends working closely with a qualified person and/or taking PV 202 for more information on conductor sizing, electrical panel specification, and grounding systems. These topics will part of this course, but they are not the focus.
In this workshop, I explain the neurobiology of memory with a focus on motor memory. I provide techniques that can be applied and I access each student individually. Memory, as much as it seems, is not a singular process! The reason why someone struggles to memorise choreography can have many causes. See the 'about' section for workshop samples. Duration is adjustable and prices are negotiable, any questions email: substancianigra@neuroscienceofdance.co
Duration 1 Days 6 CPD hours This course is intended for This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both.ÿCandidates may have knowledge of cloud-based solutions or may be new to Microsoft 365. Overview After completing this course, students will be able to: Describe cloud concepts Describe core Microsoft 365 services and concepts Describe security, compliance, privacy, and trust in Microsoft 365 Describe Microsoft 365 pricing and support This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You?ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support. 1 - Describe cloud computing What is cloud computing Describe the shared responsibility model Define cloud models Describe the consumption-based model 2 - Describe the benefits of using cloud services Describe the benefits of high availability and scalability in the cloud Describe the benefits of reliability and predictability in the cloud Describe the benefits of security and governance in the cloud Describe the benefits of manageability in the cloud 3 - Describe cloud service types Describe Infrastructure as a Service Describe Platform as a Service Describe Software as a Service 4 - What is Microsoft 365? Describe the differences between Office 365 and Microsoft 365 Describe Windows 365 Describe how Microsoft 365 empowers workers in this hybrid world of work Explore Microsoft 365 tenant 5 - Describe productivity solutions of Microsoft 365 Describe the productivity capabilities and benefits of Microsoft 365 Describe Microsoft 365 Apps Describe work management tools in Microsoft 365 Describe additional Microsoft 365 productivity apps 6 - Describe collaboration solutions of Microsoft 365 Describe the collaboration capabilities and benefits of Microsoft 365 Describe how Microsoft Teams promotes collaboration and enhances teamwork Describe the Microsoft Viva apps Describe how Yammer helps communities connect and grow 7 - Describe endpoint modernization, management concepts, and deployment options in Microsoft 365 Describe the endpoint management capabilities of Microsoft 365 Compare the differences of Windows 365 and Azure Virtual Desktop Describe the deployment and release models for Windows-as-a-Service (WaaS) Identify deployment methods and update channels for Microsoft 365 Apps 8 - Describe analytics capabilities of Microsoft 365 Describe the capabilities of Viva Insights Describe the capabilities of the Microsoft 365 admin center and Microsoft 365 user portal Describe the reports available in the Microsoft 365 admin center and other admin centers 9 - Describe the services and identity types of Azure AD Describe Azure Active Directory Describe the available Azure AD editions Describe Azure AD identity types Describe the types of external identities Describe the concept of hybrid identity 10 - Describe the access management capabilities of Azure AD Describe Conditional Access in Azure AD Describe the benefits of Azure AD roles and role-based access control 11 - Describe threat protection with Microsoft 365 Defender Describe Microsoft 365 Defender services Describe Microsoft Defender for Office 365 Describe Microsoft Defender for Endpoint Describe Microsoft Defender for Cloud Apps Describe Microsoft Defender for Identity Describe the Microsoft 365 Defender portal 12 - Describe security capabilities of Microsoft Sentinel Describe how Microsoft Sentinel provides integrated threat management Understand Sentinel costs 13 - Describe the compliance management capabilities in Microsoft Purview Describe the Microsoft Purview compliance portal Describe Compliance Manager Describe use and benefits of compliance score 14 - Describe the Service Trust Portal and privacy at Microsoft Describe the Service Trust Portal Describe Microsoft's privacy principles Describe Microsoft Priva 15 - Describe Microsoft 365 pricing, licensing, and billing options Explore pricing models for Microsoft cloud services Explore the billing and bill management options Explore the available licensing and management options 16 - Describe support offerings for Microsoft 365 services Explore support options for Microsoft 365 services Explain service level agreement (SLAs) concepts Identify how to track the service health status Explore how organizations can share feedback on Microsoft 365 services
Course Overview Discover the principles that underpin work-related investigations and how informed decisions can be made with this training for Research Methods in Business Level 2. Important company choices are not just made overnight or decided by the flip of a coin. With this comprehensive course, you will find out how meticulous methods of study and examination drive forward organisational changes and improvements for the success of a business. This Business Research tutorial delivers all the details you will need to resource plan and prepare for challenges that the team may face in future projects and service delivery. You will be given professional guidance in multiple competencies, including quantitative research approaches, ethical considerations, and advanced data analysis. This will enable you to provide accurate problem statements and reports that can affect the direction of a company's focus. This best selling Research Methods in Business Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Research Methods in Business Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Research Methods in Business Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Research Methods in Business Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Research Methods in Business Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Research Methods in Business Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Research Methods in Business Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Welcome to our unique Course Bundle on Land, Building and Quantity Surveying, designed to equip you with the skills and knowledge necessary to excel in the dynamic field of construction and property management. Through a comprehensive curriculum that includes Building Surveying Practice, Quantity Surveying, Building Design and Construction, and more, you will gain in-depth insights into the various facets of the construction industry. Did you know that the demand for qualified professionals in building and quantity surveying is on the rise? With the construction industry growing exponentially and an increasing focus on sustainability and cost-effective construction practices, the need for skilled surveyors and designers is higher than ever. Our Course Bundle will provide you with a competitive edge in this thriving job market, with relevant knowledge and industry-relevant skills that employers are looking for. Learn how to effectively manage building projects, estimate construction costs, navigate town planning regulations, and create sustainable landscape designs. With a focus on real-world applications and best practices, our courses will provide you with the expertise needed to excel in the field of building and quantity surveying. Join us now and take the first step towards a successful career in the construction industry. Enrol in our Course Bundle and unlock your potential today! This Land, Building, and Quantity Surveying Bundle Package includes: Course 01: Certificate in Land Surveying at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Building Surveying Practice Course 02: Quantity Surveying Course Course 03: Building Design and Construction Course 04: Minimum Requirements of Building Design and Construction Course 05: Diploma in Construction Industry Scheme (CIS) Course 06: Town Planning Course 07: Landscape Architecture Course 08: Construction Cost Estimation Course 09: Carbon Literacy Knowledge Course 10: Environment Management Why Prefer This Land, Building, and Quantity Surveying Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Land, Building, and Quantity Surveying bundle courses, you will be able to learn: Understand the principles and practices of building surveying, quantity surveying, and town planning Apply knowledge of building design and construction techniques in real-world scenarios Estimate construction costs accurately and efficiently Create sustainable landscape designs that align with environmental management principles Demonstrate proficiency in construction industry schemes and regulations Develop a strong foundation in carbon literacy and environment management principles Apply critical thinking and problem-solving skills to complex construction projects ***Curriculum breakdown of Land Surveying*** Module 01: Introduction to Land Surveying Module 02: Land Surveying Basics Module 03: Land Surveying Instrumentation Module 04: Land Surveying Methods and Techniques Module 05: Topographic Surveying and Mapping Module 06: Boundary Surveying Module 07: Surveying Health and Safety How is the Land, Building, and Quantity SurveyingBundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Course Bundle on Building and Quantity Surveying is ideal for: Professionals seeking to upskill or transition into the construction industry Graduates or individuals with a background in architecture, engineering, or related fields Property managers, construction project managers, and individuals involved in the construction and property management industry Career path This bundle will give you an edge in such professions as: Building Surveyor - UK average salary of £45,000 per annum Quantity Surveyor - UK average salary of £50,000 per annum Construction Project Manager - UK average salary of £55,000 per annum Town Planner - UK average salary of £40,000 per annum Landscape Architect - UK average salary of £45,000 per annum Certificates Certificate in Land Surveying at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.
A code-oriented interactive course that will help you build a solid foundation that is essential to excel in all areas of computer science, specifically data science and machine learning. We will apply all concepts through code and focus on the concepts that are more useful for data science, machine learning, and other areas of computer science.
Good Manufacturing Practice (GMP) is a set of rules for medicines manufacturers to follow so that their products are safe, effective, and of good quality. The rules may be written into law or set out in guidance documents from regulatory authorities. Regulators will not allow medicinal products to be placed, or to remain, on the market in their country unless the products can be shown to be manufactured in compliance with GMP. To this end, they carry out inspections of manufacturing plants. Companies that persistently commit serious breaches of GMP requirements have suffered huge fines.
Description English Literature Diploma Introducing the English Literature Diploma, an expertly curated course designed to provide an extensive and comprehensive exploration of the fascinating world of English literature. This diploma offers a unique opportunity to delve into the captivating literary works and movements that have shaped the English-speaking world throughout history. The course covers a wide range of literary periods, beginning with the Renaissance Period, when great minds such as Shakespeare, Marlowe, and Spenser flourished, bringing their timeless works to the forefront of the literary scene. As students progress through the English Literature Diploma, they will encounter the Age of Enlightenment, a time of intellectual and philosophical breakthroughs that challenged existing norms and paved the way for the development of modern society. Students will then embark on a journey through the Romantic Movement, a period known for its embrace of imagination, emotion, and individualism. Here, they will study the works of Wordsworth, Coleridge, Keats, and many others, as they learn how these writers captured the spirit of their time through poetry and prose. The Victorian Era, a time of rapid industrialisation and social change, will be the next focus of the English Literature Diploma. Students will examine the works of authors such as Dickens, the Brontë sisters, and George Eliot, gaining insight into how these literary giants depicted the joys, sorrows, and complexities of their age. The course continues with an exploration of Modernism, a movement that sought to redefine literature and art by breaking away from traditional forms and experimenting with new styles and techniques. Students will study the ground-breaking works of writers like Virginia Woolf, James Joyce, and T.S. Eliot, as they revolutionised the literary landscape. Postmodernism will be the next topic of study, a period that questioned the very nature of reality and embraced a sense of playfulness, irony, and intertextuality. The English Literature Diploma will guide students through the works of postmodern writers such as Samuel Beckett, Thomas Pynchon, and Angela Carter, who challenged conventional storytelling and pushed the boundaries of narrative form. The course also incorporates a study of the Harlem Renaissance, an important cultural movement that celebrated the creative achievements of African American artists, writers, and musicians. Students will learn about the works of Langston Hughes, Zora Neale Hurston, and Countee Cullen, as they examine the ways in which these writers influenced the broader literary landscape. A key component of the English Literature Diploma is its focus on Contemporary British Literature. Students will explore the works of authors such as Salman Rushdie, Ian McEwan, and Zadie Smith, who have contributed to the richness and diversity of the modern literary canon. Furthermore, the course provides a comprehensive overview of American Literature, examining the works of authors from the colonial period to the present day. Students will explore the writings of Edgar Allan Poe, Mark Twain, F. Scott Fitzgerald, and many more, as they learn about the unique qualities and historical context that shaped American literary culture. Lastly, the English Literature Diploma places a strong emphasis on the study of Women Writers, recognising the significant contributions of female authors throughout history. Students will explore the works of trailblazers such as Jane Austen, Mary Shelley, and Sylvia Plath, as well as contemporary writers like Margaret Atwood and Chimamanda Ngozi Adichie. In conclusion, the English Literature Diploma offers a comprehensive and engaging overview of the literary world, providing students with the skills and knowledge needed to appreciate, analyse, and enjoy the rich tapestry of English literature. Enrol now and embark on a literary adventure that will inspire and enlighten for years to come. What you will learn 1:The Renaissance Period 2:The Age of Enlightenment 3:The Romantic Movement 4:The Victorian Era 5:Modernism 6:Postmodernism 7:The Harlem Renaissance 8:Contemporary British Literature 9:American Literature 10:Women Writers Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.