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Our brand new Online A-Level Maths 9MA0 Course aims to develop your understanding of mathematics and mathematical processes. Through your study of this course you will gain mathematical skills and techniques and learn how to apply them. You will learn about different areas of mathematics and how they connect to each other and you will also look at the relevance of mathematics in the world. The same A-Level qualification you'd get in school or college Unlimited 1:1 support from your Maths tutor Fast-track - get the qualification when you need it Study 24/7, 365 on your phone, tablet or laptop You don't need any previous qualifications to study this A-Level course. This course will teach you the Edexcel A-Level Maths syllabus (9MA0). You'll study 3 units: Pure Maths Statistics Mechanics For a full breakdown of course content, download the A-Level Maths Brochure. All of your lessons and assessments are available on CloudPort - our Moodle-based learning environment (Moodle VLEs are used by most colleges and universities in the UK). Start with lesson 1 and work through the course in a linear pathway or choose to jump to the section that you need. Your learning is completely flexible and allows you to set your programme of learning around the skills you need. Submit assessments as you work through the course. Get instant results and feedback on activities to track your progress. Use these assessments as learning launchpads, allowing you to focus your time on the topics you need to brush up on. You will have access to all course materials, assessments and tutor support for 24 months from the day of enrolment. Extensions are available for students who wish to study over a longer period. You are not alone! You will be assigned a personal 1:1 tutor on your day of enrolment. Your tutor will remain by your side, throughout your learning journey until you get qualified. All tutors are qualified teachers and subject matter specialists who will ensure you have the correct guidance and support when you need it. As a CloudLearn student you will have unlimited access to tutor support. CloudLearn GCSEs and A-Levels are structured around formative assessments allowing you to test your knowledge as you work towards qualification. Before taking your exam you will submit a mock exam to give you the practise you need before the big day. When ready we arrange your exam. We have agreements with exam centres all over the UK. Our students also take advantage of preferential pricing due to the volume of students we channel to exam centres. As part of your enrolment service package we will make all the arrangements for your final exam. This includes locating a centre and booking the relevant exam/s. Exam fees are additional. Exam fees can be bundled using the Exam Bundles drop down when adding to basket. Have a look on our Exams Page for a detailed explanation of this service. The Edexcel A-Level Maths exam is available in May/June each year. It is assessed over 3 exam papers: Paper 1 9MA0/1 - 2 hour exam Paper 2 9MA0/2 - 2 hour exam Paper 3 9MA0/3 - 2 hour exam We generally ask that you book written exams at least 6 months in advance, however subjects that includes NEA (A-Level Eng Lit & A-Level History), Practicals (A-Level Sciences), or Fieldwork (A-Level Geography) you are recommended to note the following deadlines for booking and give us at least 8 months booking notice. Booking deadlines are 5-8 months prior to the exam date. Booking your exam after the booking deadline will incur late fees (available for one month after deadline) and high late fees (available up until exam entry closure). Some students will study for the exam over a period of months or years, as they dictate their own study schedule. We do however have students who will study intensively and prepare in a matter of weeks. You are only constrained by the exam diet. A-Level exams are available in May/June of each year.We are so confident in the CloudLearn model of study that we guarantee you will pass your exam. As long as you do what we recommend, we offer a full money-back guarantee. The UK's only GCSE and A-Level specialist Study at your pace, where and when you want Study interactively on any device We guarantee your exam pass We arrange your exams Our flexible study, unlimited support, and interest-free payment plans allow you to fit learning around your busy schedule That's why we support thousands of students every year, to get the GCSEs they need to prosper. Choose to pay in full or spread the cost over our 6 months interest-free payment plans. We offer longer payment plans of 12, 24, 36 or 48 months. These extended plans are subject to interest. For more details contact our student advisors on 0330 111 4006 or visit our payment plan page. By taking part in our brand new Online A-Level Maths 9MA0 Course, not only will you improve your knowledge and understanding of different areas of mathematics, but you will develop your cognitive, interpersonal and intrapersonal skills, which can be used in a wide-range of degrees and professions. By learning to generalise and to construct mathematical proofs, you will develop abilities to reason logically and to recognise incorrect reasoning. You will also extend your range of mathematical skills and techniques and use them in more difficult unstructured problems, which can be an invaluable skill in a wide-range of fields. You will also develop your analytical, interpretative and problem solving skills through learning to recognise how a situation may be represented mathematically and understand the relationship between 'real world' problems, standard and other mathematical models and how these can be refined and improved. You will improve your communication and organisational skills as you will be tasked with selecting, organising and presenting information clearly and logically, using appropriate mathematical terms and conventions. Additionally, you will improve your ability to reflect and thinking critically by reading and comprehending mathematical arguments and articles concerning applications of mathematics. You will also acquire the skills needed to use technology such as calculators and computers effectively, to recognise when such use may be inappropriate and to be aware of limitations. We also hope to show you the benefits of continuous learning and intellectual curiosity by inspiring a sustained enjoyment of, and interest in, mathematics. Therefore, the skills that you will acquire during the CloudLearn Online A-Level Maths 9MA0 Course can set you apart from your peers and put you on a path toward further learning or a successful career in a wide-range of occupations.

24 Hour Flash Deal **25-in-1 Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Mega Bundle** Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality package online with Studyhub through our online learning platform. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course provides complete 360-degree training on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality. You'll get not one, not two, not three, but twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses are yours for as long as you want them once you enrol in this course This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle consists the following career oriented courses: Course 01: Hotel Concierge Certification Course 02: Professional Certificate in Front Office Course 03: Receptionist Diploma Course 04: Customer Service Manager Training and Front Desk Certification Course 05: Customer Service Management: Recovering Difficult Customers Course 06: Complete Customer Service and Communication Skills Course 07: Retail Customer Service & Effective Customer Targeting Course 08: Customer Relationship Management Course 09: Complaints Handling for Customer Care: Best Practices Course 10: Phone-Based Customer Service Course 11: Service Helpdesk & Technical Support Course Course 12: Call Centre Training: Excelling in Customer Service and Communication Course 13: Diploma in Customer Service & Handling Complaints Course 14: Know Your Customer (KYC) Course 15: Customer Service Fraud Officer Course 16: Effective Communication Skills Diploma Course 17: Help Desk Training Course 18: Professional Skills for Hotel Management Training Course 19: Hospitality Management Course 20: Professional Crisis Management Certificate Course 21: Marketing Strategies for Business Course 22: Conflict Resolution Course 23: Decision Making and Critical Thinking Online Course Course 24: Hospitality Compliance Management Course Course 25: Customer Service & Environment The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course has been prepared by focusing largely on Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career readiness. It has been designed by our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Elementary modules, allowing our students to grasp each lesson quickly. The Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle, you really hit the jackpot. Here's what you get: Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Those who want to enrol further in NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Requirements To participate in this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course, all you need is - A smart device A secure internet connection And a keen interest in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Career path You will be able to kickstart your Understanding Excellence in Customer Service for Hospitality career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

🌟 Unlock the Power of Communication with 'Foundations of Effective Communication' Course! 🌟   Are you ready to elevate your communication skills and make an impact in both your personal and professional life? Look no further than our comprehensive online course - 'Foundations of Effective Communication.'   🚀 What You'll Gain: Masterful Communication Skills: Learn the art of expressing ideas clearly, confidently, and convincingly. Build Strong Relationships: Develop rapport, active listening, and empathy to foster stronger connections. Navigate Difficult Conversations: Tackle tough discussions with grace and confidence. Professional Success: Enhance your career prospects by becoming a standout communicator in any field. Boost Confidence: Overcome communication barriers and gain the confidence to articulate your thoughts effectively.   🎯 Course Highlights: Engaging modules designed by communication experts. Practical exercises and real-life scenarios for hands-on learning. Proven strategies to overcome communication challenges. Interactive discussions and feedback for continuous improvement. Lifetime access to resources for ongoing learning and growth.   👨‍🏫 Our Expert Instructors: Led by seasoned communication professionals with years of experience in diverse industries, our instructors bring expertise, practical insights, and a passion for empowering individuals to communicate effectively.   🏆 Join Thousands of Satisfied Learners: Our course has transformed the communication skills of countless individuals, enabling them to excel in their careers, enhance personal relationships, and navigate life's challenges with confidence.   🎁 Limited Time Offer: Enroll now and gain exclusive access to bonus materials and a supportive community of learners committed to mastering effective communication.   🌐 Don't miss this opportunity to revolutionize how you communicate! Enroll in 'Foundations of Effective Communication' today and unlock your full potential. Course Curriculum INTRODUCTION Quick, Ethical Ways to Cheat Your Way to Communication Success 00:00 COMMUNICATIONS TACTICS & STRATEGIES You Are In Great Company - Find Out Who 00:00 GPS for Your Communications 00:00 You Will Be Motivating, Not Data Dumping 00:00 Exciting New Update to this Course 00:00 Getting Feedback So It Won_t Hurt 00:00 Yes, Even Beginner CAN Tell Stories 00:00 Powering Your Points With Images and Slides 00:00 Practice In the Friendliest Environment of All 00:00 Test Tubes for You 00:00 You Have Earned a Professional Critique 00:00 Time to Give TJ a Piece of Your Mind 00:00 You have Now Mastered Basic and Beyond Communication Skills 00:00 EXTRAS Extra-Tips on How to Get Over Nervousness and Being Scared 00:00

The General Data Protection Regulation (GDPR) is a complex piece of legislation that can be difficult to understand. This GDPR bundle course will provide you with the scientific information you need to understand GDPR and its implications for your organization. Learning Outcomes of GDPR Bundle: Understand the key concepts of the GDPR Apply the GDPR to your organization's data processing practices Comply with the GDPR requirements Identify the lawful bases for processing personal data Understand the rights of data subjects Respond to data breaches Understand the responsibilities and obligations of data controllers and processors This GDPR Bundle Consists of the following Premium courses: Course 01: GDPR Course 02: Paralegal Law and Skills Course 03: Compliance Training Course 04: Cyber Security Incident Handling and Incident Response Course 05: Anti Money Laundering (AML) Regulation for AML Officers Course 06: Risk Management Course 07: CompTIA Networking Course 08: Decision Making Course 09: IT for Dummies Course 10: Leadership & Management Diploma Course 11: Time Management Sign up for this course today and start learning about the GDPR! Any business with customers in the EU must comply with GDPR. This GDPR bundle course will cover the key concepts of the GDPR, such as data protection principles, data subject rights, and lawful bases for processing personal data. You will also learn how to apply the GDPR to your organization's data processing practices and how to comply with its requirements. By the end of this GDPR bundle course, you will have the scientific information you need to comply with the GDPR and protect the personal data of your customers and employees. Key Features of This GDPR Course: This GDPR bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access GDPR is entirely online 24/7 Learner support Course Curriculum of GDPR Bundle: Course 01: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations =========>>>>> And 10 More Courses <<<<<========= How will I get my GDPR Certificate? After successfully completing the GDPR bundle course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99. Enrol in this GDPR bundle course today and start your journey to a successful career! CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GDPR Bundle Course is for: Data protection officers Compliance officers IT professionals Legal professionals Business owners Anyone who processes personal data Requirements No requirements to enrol on this GDPR bundle course. Career path Having this GDPR bundle course, will increase the value of your CV and open you up to multiple job sectors: Data protection officer: £40,000-£60,000 Compliance officer: £30,000-£50,000 Privacy Officer: £30,000-£50,000 Information security manager: £40,000-£60,000 Cybersecurity specialist: £50,000-£70,000 Data scientist: £40,000-£60,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £9.99 You will get the Hard Copy certificate for the title course (GDPR) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and international students must pay a £9.99 shipping cost

Overview Boost your self-esteem by enrolling in our Building Self Esteem Level 3 course. Confidence, assertiveness, and self-esteem are essential factors for growth and a successful career. Not only are they a must for a successful career, but also a happy life. This Building Self Esteem Level 3 course will provide you with all the techniques and methods you need to lead a more joyful life. It will teach you how not to be passive, aggressive, or passive-aggressive, and be seen as a confident, assertive person.Approach life in an assertive way with our Building Self Esteem Level 3 course. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Building Self Esteem Level 3. It is available to all students, of all academic backgrounds. Requirements Our Building Self Esteem Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 11 lectures • 08:09:00 total length •What Does Self-Confidence Mean To You: 01:00:00 •Obstacles to Our Goals: 01:00:00 •Communication Skills: 01:00:00 •The Importance of Goal Setting: 01:00:00 •Feeling the Part: 01:00:00 •Looking the Part: 01:00:00 •Sounding the Part: 00:09:00 •Powerful Presentations: 00:30:00 •Coping Techniques: 01:00:00 •Dealing with Difficult Behavior: 00:30:00 •Recommended Reading: Building Self Esteem Level 3: 00:00:00

The modern business world is changing rapidly and marketers are facing new challenges daily. In this age of technology, people have now a variety of options to buy something and they can reach any option easily. So, now it is more difficult than before to turn anyone into your customer. Many of the old selling techniques got outdated now and lost their workability. So, you have to learn the modern selling techniques and strategies to cope up with this ever-changing competitive market.  Hidden Secrets Of Selling - Part 3 Course is intended to teach you all the advanced modern selling techniques. In this course, our expert instructor will walk you through the hidden secrets of selling in this modern market.  What you'll learn Learn Basic Through Highly Advanced Sales & Marketing Skills Gain New Cutting-Edge Sales Techniques Used by The World's TOP Salespeople Eliminate Misperceptions About How To Be An Effective (& Wealthy) Salesperson Learn How To Deal With Customer Objections Fast & Effectively Learn The BEST Sales & Marketing Techniques ... That Have Been Proven Scientifically & In The Field Learn HOW to Get Customers To Buy From You OVER & OVER AGAIN! Discover The Secrets Of How The TOP Salespeople Become WEALTHY Learn The Hidden PSYCHOLOGY Of Selling & Marketing Who is this Course for? This course is a perfect fit for those who work in sales and marketing and want to build their career in this field including:  Salesmen Business owners Entrepreneurs Managers Requirements No formal qualification is required for this course except basic knowledge of selling. This course fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Hidden Secrets Of Selling - Part 3 Selling With STORIES & Using Emotional Language FREE 00:26:00 How to Use The WORDS That SELL! 00:21:00 Endorsements - Teaching - Selling With Benefits 00:25:00 My Secret Selling Formula - Human Reasoning - SECRETS SELL! 00:23:00 More GREAT Selling/Marketing Tools, Tips & Strategies! 00:26:00

***HGV, Transport and Logistics Management Training - CPD Accredited*** HGV driving is a valuable, rewarding and secure career in the UK, and the demand for HGV drivers through HGV, Transport and Logistics Management Training has also increased over the years. Getting a job as a driver with HGV training isn't very difficult compared to other jobs. Through HGV training and experience, you can eventually become an HGV instructor and even move into management. The starting salary as an HGV driver often starts at £19,000, and with time & experience, you can earn up to £36,000 to £40,000. As an instructor or manager, you will approximately earn more than £40,000. Our HGV training bundle course will introduce you to transport management, driver safety, car mechanic and repair, vehicle routing problems, driving instructor, logistic management, and so much more. Along with this HGV, Transport and Logistics Management Trainingcourse, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This HGV, Transport and Logistics Management Training Bundle Consists of the following Premium courses: Course 01: Large Goods Vehicle (LGV) Course 02: Transport Management Diploma Course 03: Freight Consultant Training Course 04: Vehicle Routing Problem with Spreadsheet Course 05: Driving Instructor Course 06: Driver Safety Awareness Certificate - CPD Certified Course 07: Car Mechanic and Repair Training Course 08: Engine Lubricant System Training - Level 4 Course 09: Import/Export Processing Course 10: Logistic Management Course 11: Manual Handling Level 2 Learning Outcomes Obtain the Large Goods Vehicle (LGV) qualification. Earn the Transport Management Diploma. Become a certified Freight Consultant. Solve the Vehicle Routing Problem using spreadsheet software. Obtain the Driving Instructor qualification (optional). Earn the Driver Safety Awareness Certificate. Understand and apply mechanic and repair techniques. Gain knowledge and apply engine lubrication systems. Describe and apply import/export processing principles. Learn and apply logistics management concepts. So, enrol now in this HGV, Transport and Logistics Management Training to advance your career! Curriculum of HGV, Transport and Logistics Management Training Bundle Course 01: Heavy Goods Vehicle (HGV) Module 01: Knowing Your LGV Module 02: Characteristics of Vehicle Module 03: Vehicle Limit Module 04: Loads and Load Restraint Module 05: Drivers' Hours and Records Module 06: Vehicles and Driving Module 07: Health and Conduct Module 08: Your LGV Module 09: Qualified LGV Driver Module 10: Provisional LGV Licence Module 11: CPC Test Part 01 and 02 Module 12: CPC Test Part 03 and 04 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HGV, Transport and Logistics Management Training. Requirements Our HGV, Transport and Logistics Management Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path HGV, Transport and Logistics Management Training HGV Driver (£26,000 - £35,000 per year) Transport Manager (£30,000 - £45,000 per year) Freight Consultant (£30,000 - £40,000 per year) Driving Instructor (£30,000 - £40,000 per year) Vehicle Mechanic (£25,000 - £35,000 per year) Logistics Manager (£30,000 - £50,000 per year) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Transport Management Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Yes, you can do it. Take the 7-day challenge. Alternatively, consider hypnotherapy. Evidence shows hypnosis is far and away the most effective technique of all for stopping smoking and quitting for good - as summarised in New Scientistin 2010 (Lynn, Green, Accardi, & Cleere). Especially when it is carried out with an element of counselling. That is the therapy part of the word hypnotherapy, and why Richard talks about hypnotherapy for stopping smoking and not just hypnosis to quit. Take away a seven-step guide to quitting and, more importantly, the commitment to quit. During the session you will have the opportunity to: Explore why we find it difficult to quit Learn the seven key steps that can help you quit on your own Discover why some people prefer hypnotherapy

This course is a step by step guide to create your personal finance tracker. By the end of this course, you will have created a powerful tool to manage your finances each month, which will provide you 100% clarity on how much you spent, including the invisible costs that most people don't consider, and will also enable you to know what your bottom line figure is: the range of money you have the opportunity to save each month! By registering to this training you will get your individual copy of the personal-finance tracker called the 'Finance Compass' and the videos will guide you on how to use it. It makes it simple, easy, and straightforward for you. In addition to your own downloadable version of the Finance Compass, which is a powerful financial tracker, this course includes 2 sets of videos: A first set of videos introducing the fundamental principles of successful financial management A second set of videos that are recordings from the Finance Compass to help you understand how to use it. An interactive manual! What you'll learn Create your personal finance tracker Gain a clear and detailed view on how much they spend each month Discover their bottom-line figure: the amount of money they can save each month Create a savings plan for the year and forecast how much money they will be able to accumulate Requirements Nothing special! Every thing is explained within the course Who this course is for: Anyone who wants to gain better control over their finances Anyone who feels some sort of discomfort when it comes to managing their finances Anyone who things that budget management is difficult Anyone who is looking for an easy to use tool to manage their finances Financial management principles Introducing your finance compass FREE 00:02:00 Visibility = Power 00:04:00 STEP 1 - Adding your monthly expenses 00:01:00 STEP 2 - Adding your invisible costs 00:02:00 STEP 3 - Adding your revenues 00:01:00 STEP 4 - Your bottom line figure 00:02:00 STEP 5 - Your monthly review process 00:02:00 Conclusion 00:02:00 BONUS: guided videos on your Finance Compass DEMO 1 - Monthly expenses 00:02:00 DEMO 2 - Invisible costs 00:02:00 DEMO 3 - Revenues 00:01:00 DEMO 4 - Bottom line figure 00:02:00 DEMO 5 - Monthly reviews 00:04:00 DEMO 6 - BONUS: Savings plan 00:05:00