71 Courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants Overview The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management approaches and techniques to a real change initiative - but may not be sufficiently skilled to do this appropriately for all situations. Their individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. Successful candidates will have fulfilled the knowledge requirements for Change Management Institute accreditation. Dealing with change and more importantly, the impact of change is a high priority for all organizations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge. Prerequisites The change management foundation certificate is required to sit the practitioner level exam. 1 - Change Impact Levers for change Levels of adoptions and critical mass Reinforcing systems 2 - Exam Preparation Change Management Practitioner exam preparation Change Management Practitioner exam

Change Management Practitioner: Virtual In-House Training A successful Practitioner candidate should, with suitable direction, be able to start applying the Change Management™ approaches and techniques to a real change initiative; however, s/he may not be sufficiently skilled to do this appropriately for all situations. His/her individual Change Management expertise, complexity of the change initiative, and the support provided for the use of Change Management approaches in their work environment will all be factors that impact what the Practitioner can achieve. This course will further develop some of the knowledge of Change Management learned during the Foundation certification. You will consider what learning is required and how best to design and deliver it. Then the course will provide an understanding of how Change Management fits into the project management environment. A major challenge with change is making it stick. The course will show how to sustain change by understanding the levers for change, models of adoption, and reinforcing systems. This course also prepares you for the APMG Change Management Practitioner exam. Given that a primary course goal is to achieve the Practitioner Certification, daily homework assignments and practice exams will be provided. The Practitioner-level exam is taken at the end of the second day of the Traditional Classroom course.

PRINCE2® Practitioner : In-House Training Projects fail for a variety of reasons including poor planning, lack of defined quality criteria, poor understanding of the business drivers, inadequate control, and lack of senior management involvement in other words, lack of a structured best practice approach to project delivery. PRINCE2® (6th Edition is the current version) is a structured, process-based approach for project management providing a methodology which can be easily tailored and scaled to suit all types of projects. It is the de facto standard for project management in the UK Government and is also used extensively in more than 150 countries worldwide with in excess of 20,000 organizations already benefitting from its powerful approach. It can be used easily in combination with PMI®'s PMBOK® Guide to provide a robust project methodology, or to augment an existing PMBOK®-based methodology with additional rigor around areas such as Quality, Organization, and Benefits Realization. The goals of this course are to take participants to the next level of understanding and application of the PRINCE2® methodology and to prepare them to sit the Practitioner exam. Using APMG provided sample exam papers and additional project case studies, participants will learn how to apply what they learned during the Foundation course and how to approach the OTE Practitioner exam, which is aimed at testing their ability to apply PRINCE2® in an actual project environment simulated via a case study provided as part of the exam. What you will Learn You'll learn how to: Tailor and apply the principles, themes, process structure, techniques, and management products of PRINCE2® within a work environment, via carefully selected case studies Define the PRINCE2® 6th Edition method at the Practitioner level Prepare for and take the Practitioner exam Getting Started Introductions Course structure Course goals and objectives Tailoring PRINCE2® Tailoring PRINCE2® Adopting PRINCE2® Tailoring PRINCE2® to suit different projects Adopting PRINCE2® in an organizational environment Controlled Start Recap management products Study business case and risk Study activities and responsibilities in: Starting up a project Initiating a project Controlled Progress Study management products and risk Study activities and responsibilities in: Getting work done Monitoring and reporting Issues and escalation Controlled Close Study Activities and Responsibilities in Closing a Project Activities and roles Roles and Responsibilities Principles Exercise Product-basedPlanning Producing a product breakdown structure (PBS) Producing a product flow diagram (PFD) Linking product breakdown structures and product flow diagrams to product descriptions

PRINCE2® Practitioner: Virtual In-House Training Projects fail for a variety of reasons including poor planning, lack of defined quality criteria, poor understanding of the business drivers, inadequate control, and lack of senior management involvement in other words, lack of a structured best practice approach to project delivery. PRINCE2® (6th Edition is the current version) is a structured, process-based approach for project management providing a methodology which can be easily tailored and scaled to suit all types of projects. It is the de facto standard for project management in the UK Government and is also used extensively in more than 150 countries worldwide with in excess of 20,000 organizations already benefitting from its powerful approach. It can be used easily in combination with PMI®'s PMBOK® Guide to provide a robust project methodology, or to augment an existing PMBOK®-based methodology with additional rigor around areas such as Quality, Organization, and Benefits Realization. The goals of this course are to take participants to the next level of understanding and application of the PRINCE2® methodology and to prepare them to sit the Practitioner exam. Using APMG provided sample exam papers and additional project case studies, participants will learn how to apply what they learned during the Foundation course and how to approach the OTE Practitioner exam, which is aimed at testing their ability to apply PRINCE2® in an actual project environment simulated via a case study provided as part of the exam. What you will Learn You'll learn how to: Tailor and apply the principles, themes, process structure, techniques, and management products of PRINCE2® within a work environment, via carefully selected case studies Define the PRINCE2® 6th Edition method at the Practitioner level Prepare for and take the Practitioner exam Getting Started Introductions Course structure Course goals and objectives Tailoring PRINCE2® Tailoring PRINCE2® Adopting PRINCE2® Tailoring PRINCE2® to suit different projects Adopting PRINCE2® in an organizational environment Controlled Start Recap management products Study business case and risk Study activities and responsibilities in: Starting up a project Initiating a project Controlled Progress Study management products and risk Study activities and responsibilities in: Getting work done Monitoring and reporting Issues and escalation Controlled Close Study Activities and Responsibilities in Closing a Project Activities and roles Roles and Responsibilities Principles Exercise Product-basedPlanning Producing a product breakdown structure (PBS) Producing a product flow diagram (PFD) Linking product breakdown structures and product flow diagrams to product descriptions

Develop your skills in agile project management and learn the agile approach using the DSDM® framework. Gain confidence to sit the AgilePM® Foundation and Practitioner qualifications on this accredited programme. Duration: 4 days (26 hours) This accredited course is designed for Project Managers, who require an understanding of the agile approach and/or who are intending to run projects using the DSDM® framework. It is also designed to equip practising Project Managers with the confidence to sit the AgilePM® Foundation and Practitioner qualifications, and each delegate will receive a copy of the Agile Project Management V2 Handbook, published by the Agile Business Consortium, formally known as the DSDM Consortium. Objectives  By the end of the course you will be able to: Demonstrate a detailed, practical knowledge of Agile Project Management, based upon the DSDM framework and be equipped with the ability to apply the agile approach in the workplace Describe how the agile way of working can sit alongside more traditional project management frameworks, such as PRINCE2® Plan, organise and control Agile projects Sit the AgilePM Foundation examination, held on the third day and for the Practitioner examination, held on the afternoon of the fourth day Content Agile fundamentals What is Agile? Choosing an appropriate Agile approach Philosophy, Principles and Project Variables Preparing for Success Roles and responsibilities Roles and Responsibilities and the Project Manager view People, Teams and Interactions The DSDM process and products Looking at the DSDM Process and Project Management through the Lifecycle, as well as the DSDM Products and their Effective Use Practices and control Delivering on Time – combining MoSCoW Prioritisation and Timeboxing Requirements and User Stories Estimating Planning Quality Risk Examination and results Foundation Examination and results Practitioner Workshop and Examination AgilePM® Foundation Exam The AgilePM® Foundation Exam is of 40 minutes duration and consists of 50 multiple choice questions. A Pass is 25 correct answers. The exams are marked by the trainer immediately following the exam and the results are available within an hour. The AgilePM® Practitioner Exam A written paper of 2.5 hours duration. There are 8 Objective Test style questions to be answered in the 2.5 hours and the candidate may use an annotated manual. Each question is worth 10 marks and the candidate must score 40/80 to be successful. Please note that examinations are the responsibility of the examination board, APMG. Presented in association with aims4change, an APMG Accredited Training Organisation. AgilePM®is a Registered Trade Mark of the Agile Business Consortium Limited.

Change Management™ Practitioner - Going Beyond the Basics and Practitioner Exam Preparation: On-Demand This course will further develop some of the knowledge of Change Management learned during the Foundation certification. You will consider what learning is required and how best to design and deliver it. Then the course will provide an understanding of how Change Management fits into the project management environment. A major challenge with change is making it stick. The course will show how to sustain change by understanding the levers for change, models of adoption, and reinforcing systems. This course also prepares you for the APMG Change Management Practitioner exam. Given that a primary course goal is to achieve the Practitioner Certification, daily homework assignments and practice exams will be provided. The Practitioner-level exam is taken at the end of the second day of the Traditional Classroom course. Virtual Classroom and On-Demand participants must make separate arrangements to schedule their exam following course completion (See "Important Note for Virtual and On-Demand Participants"). What You Will Learn You'll learn how to: Understand the key principles in defining what is to be learned by all involved in a change initiative Describe the project environment in which change is governed and delivered Understand the organizational "levers", adoption approaches, and reinforcing systems typically used to sustain change Improve your ability to pass the APMG Change Management Practitioner Certification exam Getting Started Introductions Course structure Course goals and objectives Learning and Change Defining and managing the required learning to enable change The Project Management Environment Understanding the project environment Identifying key roles Developing a change delivery plan Sustaining Change How levers enable the adoption of change Types of levers (Environmental levers, Leadership levers, and Organizational Development levers) Models of adoption and reinforcing systems APMG Change Management Practitioner Exam Preparation Review of and practice with APMG sample questions and test papers APMG Change Management Practitioner Exam Traditional Classroom: The exam is taken and submitted to APMG for marking Virtual Classroom and On-Demand: The exam is scheduled by the Participant and taken subsequent to the course

Change Management™ Foundation - Learning the Basics and Foundation Exam Preparation: On-Demand This course provides practical knowledge on Change Management techniques and the Foundation certification. This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom and On-Demand participants must make separate arrangements to schedule their exam following course completion (See "Important Note for Virtual and On-Demand Participants"). What You Will Learn You'll learn how to: Understand how individuals learn and why many may resist change Understand how to build an effective change team Describe the stakeholder engagement process and relate this to appropriate communication Understand various approaches to plan, implement, and sustain organizational change Understand how to assess change impact and readiness and deal with resistance Improve your ability to pass the APMG Change Management Foundation Certification exam Getting Started Introductions Course structure Course goals and objectives Change and the Individual How people learn Personality and change - introduction to MBTI Models of individual change - the Change Curve and Bridges' Transition Motivating individuals during change Change and the Organization Understanding organizational metaphors Organizational culture and change 3 models of change - Lewin, Kotter, and Senge Key roles in change Stakeholder Engagement Identifying and analyzing stakeholders Personas and empathy maps Influencing strategies Communication Feedback and communication approaches Communicating change - planning, factors, and barriers Communication biases and channels Change Impact Identifying and assessing change impact Stakeholder impact assessment Change severity assessment Change Readiness Building change agent networks and the change team How to make the organization ready for change Creating a change management plan Dealing with resistance to change APMG Change Management Foundation Exam Preparation Review of and practice with APMG sample questions and test papers APMG Change Management Foundation Exam Traditional Classroom: The exam is taken and marked (provisionally) within the course Virtual Classroom and On-Demand: The exam is scheduled by the Participant and taken subsequent to the course

AgilePM® Practitioner Passport: On-Demand AgilePM® Practitioner Passport is your route to achieving the AgilePM® certification at your own pace. This on-demand course is accredited by APMG to support self-study distance learning for the AgilePM® Foundation and Practitioner examinations. What You Will Learn You'll learn how to: Understand Agile Project Management based on the internationally recognized framework of DSDM Atern Become immediately productive in an agile project environment Identify the difference between simple lightweight agile approaches which typically operate at the solution delivery (or "work package") level and the greater holistic view of how multiple work streams are coordinated with the appropriate level of governance and control Getting Started Fundamentals and the Philosophy Principles Preparation Lifecycle and Products Team Structures Roles and Responsibilities Communication MoSCoW and Timeboxing Lifecycle Configuration Estimation and Measurement Quality and Maintainability Planning, Control, and Risk Implementing AgilePM® Examination Approaches

AgilePM® Foundation and Practitioner Passport: On-Demand AgilePM® Foundation and Practitioner Passport is your route to achieving the AgilePM® certification at your own pace. This on-demand course is accredited by APMG to support self-study distance learning for the AgilePM® Foundation and Practitioner examinations. What You Will Learn You'll learn how to: Understand Agile Project Management based on the internationally recognized framework of DSDM Atern Become immediately productive in an agile project environment Identify the difference between simple lightweight agile approaches which typically operate at the solution delivery (or 'work package') level and the greater holistic view of how multiple work streams are coordinated with the appropriate level of governance and control Getting Started Fundamentals and the Philosophy Principles Preparation Lifecycle and Products Team Structures Roles and Responsibilities Communication MoSCoW and Timeboxing Lifecycle Configuration Estimation and Measurement Quality and Maintainability Planning, Control, and Risk Implementing AgilePM® Examination Approaches

Duration 3 Days 18 CPD hours This course is intended for This class is intended for the following customer job roles: Cloud architects, administrators, and SysOps personnel Cloud developers and DevOps personnel Overview This course teaches participants the following skills: Plan and implement a well-architected logging and monitoring infrastructure Define Service Level Indicators (SLIs) and Service Level Objectives (SLOs) Create effective monitoring dashboards and alerts Monitor, troubleshoot, and improve Google Cloud infrastructure Analyze and export Google Cloud audit logs Find production code defects, identify bottlenecks, and improve performance Optimize monitoring costs This course teaches you techniques for monitoring, troubleshooting, and improving infrastructure and application performance in Google Cloud. Guided by the principles of Site Reliability Engineering (SRE), and using a combination of presentations, demos, hands-on labs, and real-world case studies, attendees gain experience with full-stack monitoring, real-time log management and analysis, debugging code in production, tracing application performance bottlenecks, and profiling CPU and memory usage. Introduction to Google Cloud Monitoring Tools Understand the purpose and capabilities of Google Cloud operations-focused components: Logging, Monitoring, Error Reporting, and Service Monitoring Understand the purpose and capabilities of Google Cloud application performance management focused components: Debugger, Trace, and Profiler Avoiding Customer Pain Construct a monitoring base on the four golden signals: latency, traffic, errors, and saturation Measure customer pain with SLIs Define critical performance measures Create and use SLOs and SLAs Achieve developer and operation harmony with error budgets Alerting Policies Develop alerting strategies Define alerting policies Add notification channels Identify types of alerts and common uses for each Construct and alert on resource groups Manage alerting policies programmatically Monitoring Critical Systems Choose best practice monitoring project architectures Differentiate Cloud IAM roles for monitoring Use the default dashboards appropriately Build custom dashboards to show resource consumption and application load Define uptime checks to track aliveness and latency Configuring Google Cloud Services for Observability Integrate logging and monitoring agents into Compute Engine VMs and images Enable and utilize Kubernetes Monitoring Extend and clarify Kubernetes monitoring with Prometheus Expose custom metrics through code, and with the help of OpenCensus Advanced Logging and Analysis Identify and choose among resource tagging approaches Define log sinks (inclusion filters) and exclusion filters Create metrics based on logs Define custom metrics Link application errors to Logging using Error Reporting Export logs to BigQuery Monitoring Network Security and Audit Logs Collect and analyze VPC Flow logs and Firewall Rules logs Enable and monitor Packet Mirroring Explain the capabilities of Network Intelligence Center Use Admin Activity audit logs to track changes to the configuration or metadata of resources Use Data Access audit logs to track accesses or changes to user-provided resource data Use System Event audit logs to track GCP administrative actions Managing Incidents Define incident management roles and communication channels Mitigate incident impact Troubleshoot root causes Resolve incidents Document incidents in a post-mortem process Investigating Application Performance Issues Debug production code to correct code defects Trace latency through layers of service interaction to eliminate performance bottlenecks Profile and identify resource-intensive functions in an application Optimizing the Costs of Monitoring Analyze resource utilization cust for monitoring related components within Google Cloud Implement best practices for controlling the cost of monitoring within Google Cloud