Enhance your asset management skills with our specialized course using the Risk-Based Thinking (RBT) approach. Learn to optimize asset performance, minimize risks, and maximize returns on investment. Gain practical insights into asset lifecycle management, maintenance strategies, and decision-making processes. Whether you're a professional in finance, engineering, or operations, this course equips you with the tools and techniques to excel in asset management using RBT.
Unlock the potential of business intelligence with our specialized Business Intelligence Analyst Course. Learn to analyze data, extract insights, and drive strategic decisions to optimize business performance. Gain practical skills in data visualization, reporting, and predictive analytics using industry-leading tools and techniques. Whether you're a business professional or aspiring analyst, this course equips you with the expertise to excel in leveraging data for business intelligence.
Master financial ratio analysis and enhance your decision-making skills with our specialized course. Learn to interpret financial statements, assess company performance, and make informed business decisions. Gain practical insights into key financial ratios and their implications for profitability, liquidity, and solvency. Whether you're a business owner, manager, or aspiring analyst, this course equips you with the tools to analyze financial data effectively and drive strategic decision-making.
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
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Level 2 Certificate in Understanding Climate Change and Environmental Awareness Climate change is the most critical issue facing the globe right now. Climate change may be categorised into two categories: those caused by natural forces and those caused by man. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course will educate you about all the fundamentals of climate change so you may create positive changes. You will learn about the effects of pollution as well as the challenges to a sustainable future, and how to overcome these barriers. This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course also will address the benefits of renewable energy and how to minimise energy usage and carbon footprints for a better future. The environment is today undergoing its most significant crisis. Everyone has the ability to make a difference and contribute to a more sustainable future for future generations. 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To enroll in this Level 2 Certificate in Understanding Climate Change and Environmental Awareness course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated Basic computer Skill You must be at least 15 years old Career path This Level 2 Certificate in Understanding Climate Change and Environmental Awareness course is for anybody who wishes to work in a capacity that can promote positive change and assist their organisation in being more environmentally friendly by understanding climate change.
Are you wondering if your energy costs can be lower? Or are you someone who are having issues of their power consumption and wants to learn how to control it? Find out how to know the basics of energy and how it should be utilised in this course! Description: Energy is an essential utility for people because it is useful and more convenient to have it. However, since supply has been low these days, it is important that you should be learning all about low energy and how costs can have lower energy costs. This course will start in determining all the current costs and will teach you how to do a cost over savings analysis for your energy consumption. Then you will be able to get started in finding your biggest needs. Furthermore, discussion on energy savings will be tackled then and how you will be able to start from small to significant savings will be discussed in this course. Then, you will also be able to know about window savings and its advantages. One of the most important things to know is the window savings and its uses which will be tackled in this course. Moreover, you will understand how to use the advantages of using the fireplace and how energy conservation habits were developed. You're going to use the thermostat and understand how it works and save energy while using it. Who is the course for? Businessmen, entrepreneurs or any electric-related workers who want to lower energy, not just for ourselves, for our future and the environment. People who have an interest in energy conservation management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The How to Lower Energy Cost is a useful qualification to possess and would be beneficial for the following careers: Advisor for Management and Energy Building Energy Analyst Building Consultant Businessmen Campus Energy Manager Electric Technicians Electric Utility Analyst Entrepreneurs Sustainability Leader Utilities Analyst. How to Lower Energy Cost Introduction 00:15:00 Determining The Current Costs 00:15:00 Cost over Savings Analysis 01:00:00 Getting Started By Finding Your Biggest Needs 01:00:00 Start Small For Big Savings 01:00:00 You're Window Savings 02:00:00 The Fireplace Advantage 01:00:00 Energy Saving Habits to Develop 02:00:00 The Thermostat 01:00:00 Energy Star: Understanding What It is 02:00:00 Outside the Home: Landscaping For Energy Benefits 01:00:00 Alternative Sources of Fuel 01:00:00 The Energy Efficient New Home 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- How to Lower Energy Cost 00:20:00 Final Exam Final Exam- How to Lower Energy Cost 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00