Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation. Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Motorcycle Mechanic: Motorcycle Mechanic Training Course Online Introducing: Bike Maintenance - The Ultimate Online Course! Are you a passionate cyclist who loves exploring the open road on your trusty two-wheeler? Whether you're a casual rider or a dedicated cyclist, one thing is certain is that your bike requires regular maintenance to ensure optimal performance and longevity. That's where our comprehensive Motorcycle Mechanic: Motorcycle Mechanic Training Course, Bike Maintenance Mastery, comes in! Imagine the freedom and confidence of being able to handle all your bike maintenance needs, without relying on costly and time-consuming trips to the bike shop. With Motorcycle Mechanic: Motorcycle Mechanic Training Course, you will gain the knowledge and skills to become a self-sufficient bike mechanic, saving you time, money, and frustration. 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Business Management: Level 3,7,5 Business Management Do you aspire to be a part of the corporate management team or start your own business? If so, the Business Management: Level 3, 7, 5 Business Management course is perfect for you! This Business Management: Level 3, 7, 5 Business Management course is divided into several in-depth modules to provide you with a rich and convenient learning experience. Through the Business Management: Level 3, 7, 5 Business Management course, you’ll learn strategies for building strong teams, delegating work, managing business risks, handling change, resolving workplace conflict, and improving customer service. Designed to provide essential knowledge about business, the Business Management: Level 3, 7, 5 Business Management course will give you a comprehensive understanding of project management, planning, operations forecasting, performance management, negotiation techniques, and human resource management. By the end of the Business Management: Level 3, 7, 5 Business Management course, you’ll be well-equipped to thrive in modern organizations. Learning Objectives You will be able to do the following at the end of the course: Learn everything there is to know about business management and why it is so important. Familiarise yourself with all of the terms used in the field of business management. Promote organisational direction, learn and apply leadership and management theory. Develop a variety of important skills, such as communication, negotiation, and dispute resolution. Learn about project management, risk management, supply chain management, and human resource management. Determine the personal and technical abilities needed to achieve strategic goals. Create a solid personal development strategy. Learn how to run a company strategically. Examine the company laws and regulations in the United Kingdom. Create an action plan for your business. Special Offers of this Business Management: Level 3,7,5 Business Management Course ThisBusiness Management: Level 3,7,5 Business Management Course includes a FREE PDF Certificate. Lifetime access to this Business Management: Level 3,7,5 Business Management Course Instant access to this Business Management: Level 3,7,5 Business Management Course 24/7 Support Available to this Business Management: Level 3,7,5 Business Management Course [ Note: Free PDF certificate as soon as completing the Business Management: Level 3,7,5 Business Management Course] Business Management: Level 3,7,5 Business Management The Business Management: Level 2 Certificate - Business Management course equips you with the essential skills to excel in today's competitive business environment. Through the Business Management: Level 2 Certificate - Business Management program, you'll master strategies for building strong teams, delegating tasks efficiently, and managing business risks effectively. This Business Management: Level 2 Certificate - Business Management course also covers handling organizational change, resolving workplace conflicts, and improving customer service to ensure smooth operations. Whether you're advancing your career or starting your business, the Business Management: Level 2 Certificate - Business Management will provide you with the knowledge and confidence to succeed. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Business Management: Level 3,7,5 Business Management Course. Who is this course for? Business Management: Level 3,7,5 Business Management Anyone who aspires to the top of the corporate ladder in any business or workplace setting should take this course. Those who are self-employed or own small businesses should consider taking this course. Professionals in the field of business, program managers, facility managers, and program administrators should enrol. Students and recent graduates will also benefit from this. Requirements Business Management: Level 3,7,5 Business Management To enrol in this Level 3,7,5 Business Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Business Management: Level 3,7,5 Business Management Course. Be energetic and self-motivated to complete our Business Management: Level 3,7,5 Business Management Course. Basic computer Skill is required to complete our Business Management: Level 3,7,5 Business Management Course. If you want to enrol in our Business Management: Level 3,7,5 Business Management Course, you must be at least 15 years old. Career path Business Management: Level 3,7,5 Business Management Enrolling on this Level 7 Business Management course can lead you to the following career paths: Business Manager Assistant CEO Asset Management Management Analyst Business Management Support Analyst Business Management Assistants Sales & Business Management Trainee
This is a comprehensive course on the role emotions play in developing your ability to cope with stress and pressure. In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you manage stress more effectively. You will be able to identify what can help you and what can hinder you in your daily routines. An understanding of the moods, environments and situations that impact upon your performance, for better or worse, helps you to develop strategies to cope.
HR Management: HR Management Training Online Learn to Ensure a positive work environment by nurturing and supporting employees with our HR Management: HR Management course. Are you prepared to advance in your HR profession with this HR Management course? Get information and abilities from the HR Management: HR Management course that will enable you to strategically implement HR initiatives. The organisation and its personnel will both be guided toward long-term success by our HR Management: HR Management course. Each HR management class breaks down in different HR management topics and offers comprehensive advice that will enhance your HR management skills. Throughout this HR Management: HR Management course, you'll discover what it actually means to work in human resources management. Also, you will learn fresh methods for addressing conflicts at work in our HR Management: HR Management course. Studying HR Management: HR Management may teach you about crucial HR topics including diversity and inclusion, payroll, and recruitment. You will learn how to think critically as a professional by taking this HR Management: HR Management course. You will learn all you require in this HR Management course to advance your profession. After finishing the HR Management: HR Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. HR Management: HR Management course Aimed at seasoned HR professionals, HR Management to make experts with specialised modules that will let you investigate particular HR fields with which you want to identify yourself. So, don't lose time, enrol now to enhance your expertise with our specialised HR Management: HR Management course. Main Course: HR Management Training Special Offers of this HR Management: HR Management Training Course This HR Management: HR Management Course includes a FREE PDF Certificate. Lifetime access to this HR Management: HR Management Course Instant access to this HR Management: HR Management Course Get FREE Tutor Support to this HR Management: HR Management Training Course HR Management: HR Management Training Strategic planning, staffing, recruitment and selection, performance management, training, and compensation are just a few of the organizational behavior and human resource (HR) topics covered in this HR Management: HR Management Course. With a focus on the most crucial subjects, our HR Management: HR Management Course guarantees that you will develop into an efficient HR Manager for your business and support the HR team appropriately. Who is this course for? HR Management: HR Management Training Those who want to advance in their existing HR Management: HR Management careers or who want to add new levels of expertise to the HR Management department should take this HR Management: HR Management course. Requirements HR Management: HR Management Training To enrol in this HR Management: HR Management Course, students must fulfil the following requirements. To join in our HR Management: HR Management Training Course, you must have a strong command of the English language. To successfully complete our HR Management: HR Management Training Course, you must be vivacious and self driven. To complete our HR Management: HR Management Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this HR Management: HR Management Training Course. Career path HR Management: HR Management Training You can open up a number of employment doors by completing this HR Management: HR Management Training Level 3, 5 & 7 course.
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Master the essentials of accounting and bookkeeping with our comprehensive course. Perfect for aspiring accountants, finance professionals, small business owners, and anyone interested in financial management. Learn fundamental principles, gain proficiency in financial record-keeping, and understand taxation and regulatory compliance.