5276 Courses delivered Online

Customers with complaints want to be seen as right, feel special, treated fairly and be taken care of. We will show you how to ask questions and listen to fully understand the complaint. Acknowledge and agree with the customer's right to be upset and that a resolution needs to be reached. Learning Objectives Describe the special needs of customers with complaints, Apply four tips for managing customer complaints Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Master the art of effective communication with our Basic Telephone Skills course. Elevate your phone etiquette, from answering calls to handling challenging situations and conducting business calls with professionalism. Enhance your customer service skills and discover best practices for seamless telephone communication. Enroll now for a comprehensive training that empowers you to excel in the dynamic world of professional phone interactions.

Verification nursing is a vital role in the healthcare industry, providing compassionate care to patients and their families during difficult times. Forensic nursing involves working closely with law enforcement to investigate deaths and collect evidence. Palliative care and hospice nursing provide comfort and support to patients with terminal illnesses and their families. District nursing involves providing care to patients in their homes, while senior staff nursing provides leadership and support to nursing teams. Learning Outcomes: Understand the legal considerations surrounding verification of death as a nurse Identify the expected and natural causes of death Learn the process for verifying both expected and unexpected death Explore the role of forensic nursing in death verification Learn the clinical and forensic examination techniques required Understand the certification and documentation necessary for verifying a death Our Verification of Death course provides essential training for nurses looking to acquire the skills and knowledge necessary for verifying death. This course comprises 9 modules, including an introduction to the verification of death, legal considerations, expected and natural causes of death, the process for verifying death, the role of forensic nursing, clinical and forensic examination techniques, and the certification and documentation required. This theoretical course will equip nurses with the necessary skills and knowledge to verify death confidently and accurately, ensuring they adhere to legal requirements and best practices. This course includes a comprehensive curriculum and self-assessment activities to test your knowledge and understanding. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Registered Nurses Healthcare Assistants Nursing Students Other healthcare professionals interested in verification of death Career path Our course will prepare you for a range of careers, including: Registered Nurse - £24,000 - £44,000 per annum Forensic Nurse - £31,000 - £75,000 per annum Clinical Nurse Specialist - £37,000 - £65,000 per annum Nurse Practitioner - £32,000 - £61,000 per annum

A person struggling with anxiety or depression may find it difficult to cope with daily life. They may feel alone, overwhelmed, or even hopeless. Counselling and psychotherapy can help them understand and manage their emotions and improve their mental well-being. Learning outcomes: Understand the basics of counselling and psychotherapy Identify the different types of counselling and psychotherapy Learn about the therapeutic relationship and its importance Understand the connection between counselling and psychotherapy Explore dynamic psychotherapy and its benefits Learn about common mental health conditions and disorders Understand the healing process of psychotherapy The Counselling and Psychotherapy course provides an in-depth exploration of the theories and practices of counselling and psychotherapy. This theoretical course will provide you with the essential knowledge needed to understand counselling and psychotherapy's fundamental principles, the different types of counselling, and the benefits of psychotherapy. The course covers the therapeutic relationship and how it contributes to the healing process. You will also learn about dynamic psychotherapy and its benefits, common mental health conditions, and the healing process of psychotherapy. Upon completion of the Counselling and Psychotherapy course, you will gain a deeper understanding of the principles, techniques, and processes of counselling and psychotherapy, which can help you in your personal and professional life. This course does not include practical experience, but it can be beneficial for those who want to expand their knowledge in the field of counselling and psychotherapy. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in counselling and psychotherapy Healthcare professionals seeking to enhance their knowledge in mental health Those who want to support their friends and family who are experiencing mental health conditions or disorders Career path Counsellor (£20,000 - £40,000) Psychotherapist (£25,000 - £50,000) Mental Health Clinician (£30,000 - £60,000) Clinical Psychologist (£35,000 - £80,000) Counselling Psychologist (£35,000 - £70,000) Psychiatrist (£50,000 - £150,000)

Overview Are you finding it difficult to pass an English literature exam or master it as a second language? We can help you overcome all the obstacles in your way. This course delivers an expertly written masterclass on the standard contents of a UK GCSE curriculum and will help you embed that knowledge. The Learning English Language Level 2 course provides comprehensive overviews of all the learning required to pass this essential exam and secure good educational standards. You will be taught how to appreciate and analyse the works of Shakespeare and English novels, alongside poetry, drama, and the basic structure of essays, documents and letters for everyday use. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Learning English Language Level 2. It is available to all students, of all academic backgrounds. Requirements Our Learning English Language Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 14 lectures • 06:15:00 total length •English Language: 00:30:00 •Learning English: 00:15:00 •Punctuation in English: 00:30:00 •Capitalisation: 00:15:00 •Sentence Structure: 00:15:00 •Spelling: 00:30:00 •Verbs: 00:30:00 •Verb tenses and aspects: 00:45:00 •The future: 00:30:00 •Be, have and do: 00:45:00 •Modal verbs: 00:45:00 •English Writing: 00:15:00 •Tips to Improve in English: 00:30:00 •Assignment - Learning English Language Level 2: 00:00:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want From this course, you will gain the essential leadership and communication skills. You will develop the skills to inspire, and motivate others and foster a positive work culture to drive success in any organisation. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn the Leadership qualities Understand different personality types Get knowledge of the skills required to become a good leader Learn to choose teammates to build a strong team Understand how to deal with different varieties of people in your team Learn the qualities and skills required to motivate and inspire your team Understand how leaders deal with the crisis Learn to develop a leader's charisma Why Leadership Training Course right for you? This leadership training online course will help you gain specialised leadership skills and become a confident team leader. During the learning process, you will develop a leader's charisma, learn to deal with crisis and understand the strategies to handle difficult people. You will also learn about the skills required to inspire your team. This leadership training course will also give you a comprehensive understanding of how you can choose perfect teammates and build a strong team. You will also be able to distribute your teammates as per their personalities and make the most of their skills and talent. By the end of the course, you will have a comprehensive understanding of leadership qualities and know how to become a confident team leader and lead a team efficiently. Leadership Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Leadership and Management - What Is a Leader What Is a Leader Leadership Skills - Inspire Your Team Does a Leader Use Incentives Develop a Leader's Charisma - Authority How Leaders Deal with a Crisis Is It Better to Be Feared or Liked How to Handle Difficult People Choosing People for Your Team Personality Types Conclusion Who should take this course? This leadership training course is ideal for those who want to become successful team leaders in any domain. This online course is suitable for those who aspire to gain in-depth knowledge of leadership skills and qualities a leader should possess. Those who want to understand the techniques and attributes a leader utilises to lead a team successfully can also opt for this engaging and informative leadership training online course. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This leadership training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

🚀 Unlock Your Success with 'Strategic Communication Mastery' Online Course! 🚀 Are you ready to elevate your personal and professional success to new heights? Introducing our groundbreaking online course: 'Strategic Communication Mastery: Achieving Success Through Effective Interaction.' 🌟 Why Strategic Communication Matters: In a world where effective communication is the key to success, mastering the art of strategic communication is non-negotiable. Whether you're navigating the corporate landscape, leading a team, or building relationships, your ability to communicate strategically will set you apart.   🎓 What You'll Learn: 🔹 Crafting Compelling Messages: Learn the art of creating messages that resonate, influence, and drive results. 🔹 Building Powerful Connections: Develop the skills to connect authentically with colleagues, clients, and stakeholders. 🔹 Navigating Difficult Conversations: Turn challenges into opportunities by mastering the art of handling tough discussions with finesse. 🔹 Leadership Communication: Lead with impact by understanding how to inspire and motivate through your words. 🔹 Digital Communication Mastery: Navigate the complexities of virtual communication with confidence and effectiveness.   🏆 Course Highlights: 🚀 Interactive Modules: Engage with dynamic lessons, real-world case studies, and practical exercises. 🔍 Personalized Feedback: Receive personalized feedback to accelerate your growth and address your unique challenges. 🌐 Global Community: Connect with like-minded individuals from around the world, expanding your network and perspectives.   💼 Who Should Enroll: 👩‍💼 Professionals seeking to enhance their leadership skills. 👨‍🏫 Team leaders and managers looking to improve team dynamics. 👥 Entrepreneurs and business owners aiming to build strong client relationships. 👩‍💻 Anyone wanting to excel in the art of strategic communication.   🌈 Join 'Strategic Communication Mastery' today and unlock a future where your words become the catalyst for your success! Don't miss out-seize this opportunity to transform your communication skills and elevate your professional journey. Enroll now! 🌟 Course Curriculum Strategic Communication Intro _ Beginning Concepts 00:00 Response _ Meaning 00:00 Ways We Communicate 00:00 Communication - Main Concepts - Part 1 00:00 Communication - Main Concepts - Part 2 00:00 Reality - Generosity - Listening 00:00 Power Of Questions - Greek Strategy 00:00 Language _ Emotion 00:00 Clear Communication Is The Key 00:00 Great Tips _ Tools - Part 1 00:00 Great Tips _ Tools - Part 2 00:00 Great Tips _ Tools - Part 3 00:00 Final Thoughts _ Tips 00:00

Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh

Overview This comprehensive course on Pet First Aid will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Pet First Aid comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Pet First Aid. It is available to all students, of all academic backgrounds. Requirements Our Pet First Aid is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 13 lectures • 04:04:00 total length •Basics of First Aid: 00:18:00 •Handling Fracture and Injuries: 00:27:00 •Stings, Bites and Burns: 00:23:00 •Impalement Injuries, Drowning and Choking: 00:30:00 •Pet First Aid for Fainting, Fever and Dehydration: 00:26:00 •First Aid for Breathing Problems: 00:13:00 •Diarrhoea and Vomiting: 00:15:00 •Treatment for Difficult Labour and Poisoning: 00:22:00 •Straining, Sunburn and Wounds: 00:21:00 •Shock and Regular Check-Ups: 00:23:00 •Cardiopulmonary Resuscitation (CPR): 00:13:00 •Tips for Handling Pets: 00:13:00 •Assignment - Pet First Aid: 00:00:00

24 Hour Flash Deal **25-in-1 Leadership Skills for Team Leaders Mega Bundle** Leadership Skills for Team Leaders Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Leadership Skills for Team Leaders package online with Studyhub through our online learning platform. The Leadership Skills for Team Leaders bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Leadership Skills for Team Leaders course provides complete 360-degree training on Leadership Skills for Team Leaders. You'll get not one, not two, not three, but twenty-five Leadership Skills for Team Leaders courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Leadership Skills for Team Leaders courses are yours for as long as you want them once you enrol in this course This Leadership Skills for Team Leaders Bundle consists the following career oriented courses: Course 01: Leadership Skills Training: Become an Inspiring Team Leader Course 02: Leadership Skills For Organisational Development Course 03: Leadership & Management Training Course Course 04: Inspirational Leadership Skills: Practical Motivational Leadership Course 05: Team Management Course 06: Quality Management Course 07: Talent Management Course 08: Workplace Stress Management Course 09: Time Management Course 10: Influencing and Negotiation Skills Course 11: Developing Effective Stakeholder Relationships for Leaders Course 12: Courageous Communication Strategies for Lead Course 13: Dealing With Difficult People - Diploma Course 14: Public Speaking: Presentations like a Boss Course 15: Stakeholder Management Course 16: Project Management Course 17: Customer Relationship Management Course 18: Risk Management Course 19: Corporate Risk And Crisis Management Course 20: Business Etiquette Mastery Course 21: Conflict Resolution Course 22: Motivational Mentorship: Inspiring Personal and Professional Growth Course 23: Performance Management Course 24: Employee Engagement and Retention Strategies Course 25: Corporate Relationship Goals for Success The Leadership Skills for Team Leaders course has been prepared by focusing largely on Leadership Skills for Team Leaders career readiness. It has been designed by our Leadership Skills for Team Leaders specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Leadership Skills for Team Leaders Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Leadership Skills for Team Leaders bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Leadership Skills for Team Leaders Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Leadership Skills for Team Leaders Elementary modules, allowing our students to grasp each lesson quickly. The Leadership Skills for Team Leaders course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Leadership Skills for Team Leaders bundle, you really hit the jackpot. Here's what you get: Step by step Leadership Skills for Team Leaders lessons One to one assistance from Leadership Skills for Team Leadersprofessionals if you need it Innovative exams to test your knowledge after the Leadership Skills for Team Leaderscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Leadership Skills for Team Leaders courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Leadership Skills for Team Leaders certificate and transcript on the next working day Easily learn the Leadership Skills for Team Leaders skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leadership Skills for Team Leaders training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Leadership Skills for Team Leaders This course is suitable for anyone interested to further progress there career in: Level 2 Certificate in Principles of Team Leading (RQF) Level 2 Certificate in Principles of Team Leading (VRQ) Level 2 Diploma in Team Leading (RQF) Level 3 Diploma in Team Leading and Supervision (RQF) City & Guilds Level 2 Certificate in Leadership and Team Skills Institute of Leadership & Management City & Guilds Level 3 Award in Leadership and Management City & Guilds Level 3 Certificate in Leadership and Management City & Guilds Level 5 Award in Leadership and Management CMI Level 5 Award in Professional Team Coaching cmi level 3 diploma in principles of managment and leadership level 3 award in management and leadership the institute of leadership & management city & guilds level 7 certificate in leadership and management Requirements To participate in this Leadership Skills for Team Leaders course, all you need is - A smart device A secure internet connection And a keen interest in Leadership Skills for Team Leaders Career path You will be able to kickstart your Leadership Skills for Team Leaders career because this course includes various courses as a bonus. This Leadership Skills for Team Leaders is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Leadership Skills for Team Leaders career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free