19822 Courses delivered Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Blockchain - Coming to a Transaction Near You Blockchain is a technology for enabling and managing transactions and data sharing, bringing a level of security, transparency, and efficiency never before possible. Given how fundamental transactions are to how we function as a society, this evolution will have a transformative effect not just on business, but to how we live. Hyperledger is the fastest growing initiative in Linux Foundation history and Hyperledger Fabric, the work Mark has led, includes over 159 engineers from 28 organizations around the world. Project Management will need to understand the implications for business processes and how working with an open source community might be leveraged within the PM discipline. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Power of Market-Creating Innovation Innovation is a commonly used buzzword, but it has lost a lot of value because of its ubiquity. What do we mean by innovation? What types of innovation are there? How can understanding the different types of innovation help us do better work? Market-creating innovations transform complicated and expensive products into products that are simple and affordable so that many more people in society can have access to them. In doing so, these innovations create a new market because they target non-consumers. Efosa Ojomo explains the critical role of market-creating innovations in not only serving as new growth engines for companies, but also as a foundation for sustained economic development of a region. Using theories and models developed by Professor Clayton Christensen and his team, Ojomo demonstrates how innovations that create new markets impact peoples' lives, and challenges us to change how we think about innovation in our organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

The Power of Market-Creating Innovation Innovation is a commonly used buzzword, but it has lost a lot of value because of its ubiquity. What do we mean by innovation? What types of innovation are there? How can understanding the different types of innovation help us do better work? Market-creating innovations transform complicated and expensive products into products that are simple and affordable so that many more people in society can have access to them. In doing so, these innovations create a new market because they target non-consumers. Efosa Ojomo explains the critical role of market-creating innovations in not only serving as new growth engines for companies, but also as a foundation for sustained economic development of a region. Using theories and models developed by Professor Clayton Christensen and his team, Ojomo demonstrates how innovations that create new markets impact peoples' lives, and challenges us to change how we think about innovation in our organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

The Responsibility of Leadership in an Agile Organization The core of any Agile practice is the team. A high-performing team can produce high quality work extremely fast, increasing customer satisfaction and reducing time to market. To build high-performing teams, management and leadership must adjust their behaviors to enable the teams to become self-organizing. But if teams are empowered to make decisions for themselves, and don't need to be driven, what's the job of management and senior leadership? This session answers that question and presents Agile leadership concepts that are key to building high-performing teams and a culture which enables them to flourish. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Measurement of Project Management Success: From Making Sense to Making Cents This presentation suggests that there are four plateaus and a process by which to measure the return on investment that organizations gain from the implementation and maintenance of the project management discipline. How do you measure the success (or lack thereof) of the project management discipline? This video suggests that there are four plateaus and a process by which to measure the ROI gained from project management implementation and maintenance: Plateau 1: Comprehension and Acceptance Plateau 2: Application Plateau 3: Influence on the Business Plateau 4: Monetary Return on Investment This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Agile Leadership & Enterprise Transformation: Why it Works Enterprises are evolving to become Agile Organizations to thrive in an unpredictable, rapidly changing environment. They evolve continually and embrace uncertainty and ambiguity. These modern Agile organization require a new kind of leadership which is fundamentally different from traditional mindsets. The Agile Leader has a Learning and growth mindset, an ability to inspire purpose with empathy and foster collaboration at an individual & Team level and instills outcome oriented self-direction. Transformation in large Enterprises are longterm journeys. Agile Leadership is fundamental to sustain over time and keep pivoting with outcomes that matter. Embedding new ways of working, Enterprise Design Thinking, Customer centricity and other movements will make Change the norm instead of the exception. This requires the formation of Teams with a DNA to continuously adopt best practices. Marcel will share his Enterprise Transformation perspective from having worked in Technology with many Clients in Europe and Asia throughout two decades. He will be sharing personal insights grounded in real-life stories about what works and what doesn't. His personal journey in agility and lessons learned will inspire you for your own way forward. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs.

What's New in Microsoft Project 2016? What's New in Microsoft Project 2016? What's new in Microsoft Project 2016? Project 2016 has all the functionality and features you're used to, and some added enhancements and new features. We will provide you an explanation and demonstrations of top new features you'll find in Project 2016, including: More flexible timelines, which allows you to leverage multiple timelines to illustrate different phases or categories of work. You can also set the start and end dates for each timeline separately. We will preview the Resource Engagement that allows for better control over resource scheduling (Note this will only work if you're using Project Professional 2016 connected to Project Online). We will explain how to do things quickly with Tell Me, which is a text field where you can enter words and phrases related to what you want to do next and quickly get to features you want to use or actions you want to perform. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Why Passionate Leadership Matters Innovation is a commonly used buzzword, but it has lost a lot of value because of its ubiquity. What do we mean by innovation? What types of innovation are there? How can understanding the different types of innovation help us do better work? Market-creating innovations transform complicated and expensive products into products that are simple and affordable so that many more people in society can have access to them. In doing so, these innovations create a new market because they target non-consumers. Efosa Ojomo explains the critical role of market-creating innovations in not only serving as new growth engines for companies, but also as a foundation for sustained economic development of a region. Using theories and models developed by Professor Clayton Christensen and his team, Ojomo demonstrates how innovations that create new markets impact peoples' lives, and challenges us to change how we think about innovation in our organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Nurturing an Innovative Team Do you have an innovative team? Unfortunately, for many leaders, their initial answer may be 'no.' For some reason, they aren't getting the levels of innovation they want from their team and it can be difficult to figure out why this is happening. This talk introduces the 3 actions you must take if you are looking to nurture an innovative team: Embrace diversity within your team Leverage cross-functional working groups Avoid hierarchies and bottlenecks Participants will come away with an immediate understanding of how embracing diversity and establishing cross-functional groups will help break down organizational silos and encourage innovation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.