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Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***Personal Development (Level 5)*** One of the few things that every organisation has in common is a complete dependence on capable leadership. Without talented leadership, the workforce and the entire business cannot reach their full potential. Management and leadership are two different concepts that are intrinsically connected. A strategic combination of Personal Development (Level 5) and Organisational Development is required for an organisation to perform at its best. Mastering the art of effective delegation, instruction, and supervision is one thing. It's something else to inspire a workforce to achieve more by setting an example. To become a talented manager and an inspiring leader means having extraordinary career opportunities all over the world. This Personal Development (Level 5) course will help candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size means taking on much more responsibility and accountability. This course will assist candidates in dealing with the various challenges that come with entry-level leadership positions in an organisation. By the end of this course, candidates will have the skills, knowledge, and confidence to take on a leadership role for the first time. Enrol today and take the first important step toward the leadership career you know you're capable of! Learning Outcomes After completing this Personal Development (Level 5) course, learner will be able to: Gain a thorough understanding of personal effectiveness and productivity Gain in-depth knowledge about building block of a good organisational system Know how to prioritise your time Gain a solid understanding of assertiveness and self confidence Know how to develop corporate behaviour Know how to manage workplace stress Know strategies for anger management Understanding body language Know how to develop creativity Know how to develop communication skills Know how to develop research skills Know how to develop your executive presence Why Choose Level 5 Personal Development Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the course ] ***Personal Development (Level 5)*** Detailed Course Curriculum Module 1: Personal Effectiveness and Productivity Module 2: Building Block of A Good Organisational System Module 3: Prioritise Your Time Module 4: Assertiveness and Self Confidence Module 5: Developing Corporate Behaviour Module 6: Managing Workplace Stress Module 7: Strategies for Anger Management Module 8: Understanding Body Language Module 9: Developing Creativity Module 10: Developing Communication Skills Module 11: Developing Research Skills Module 12: Developing Your Executive Presence Assessment Method After completing each module of the Personal Development Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Personal Development course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Personal Development (Level 5) This Personal Development (Level 5) course is suitable for anyone who is dedicated to their professional development. This course could help you take that crucial first step into a leadership position. Existing managers and business owners may also find the information in this course useful. Requirements Personal Development (Level 5) There are no specific requirements for this Personal Development (Level 5) course because it does not require any advanced knowledge or skills. Career path Personal Development (Level 5) This Level 5 Diploma in Personal Development (Level 5) could be the key to the leadership career of your dreams. Typical job titles in management and leadership includes: Team Leader Manager Controller Principal Assistant Manager Executive Certificates Certificate of completion Digital certificate - Included

***Personal Development - Level 5*** One of the few things that every organisation has in common is a complete dependence on capable leadership. Without talented leadership, the workforce and the entire business cannot reach their full potential. Management and leadership are two different concepts that are intrinsically connected. A strategic combination of Personal Development and Organisational Development is required for an organisation to perform at its best. Mastering the art of effective delegation, instruction, and supervision is one thing. It's something else to inspire a workforce to achieve more by setting an example. To become a talented manager and an inspiring leader means having extraordinary career opportunities all over the world. This Personal Development - Level 5 course will help candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size means taking on much more responsibility and accountability. This course will assist candidates in dealing with the various challenges that come with entry-level leadership positions in an organisation. By the end of this course, candidates will have the skills, knowledge, and confidence to take on a leadership role for the first time. Enrol today and take the first important step toward the leadership career you know you're capable of! Learning Outcomes After completing this Personal Development - Level 5 course, learner will be able to: Gain a thorough understanding of personal effectiveness and productivity Gain in-depth knowledge about building block of a good organisational system Know how to prioritise your time Gain a solid understanding of assertiveness and self confidence Know how to develop corporate behaviour Know how to manage workplace stress Know strategies for anger management Understanding body language Know how to develop creativity Know how to develop communication skills Know how to develop research skills Know how to develop your executive presence Why Choose Level 5 Personal Development Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. [ Note: Free PDF certificate as soon as completing the Personal Development - Level 5 course ] ***Personal Development - Level 5*** Detailed Course Curriculum Module 1: Personal Effectiveness and Productivity Module 2: Building Block of A Good Organisational System Module 3: Prioritise Your Time Module 4: Assertiveness and Self Confidence Module 5: Developing Corporate Behaviour Module 6: Managing Workplace Stress Module 7: Strategies for Anger Management Module 8: Understanding Body Language Module 9: Developing Creativity Module 10: Developing Communication Skills Module 11: Developing Research Skills Module 12: Developing Your Executive Presence Assessment Method After completing each module of the Personal Development - Level 5 Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Personal Development - Level 5 course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Personal Development - Level 5 This course is suitable for anyone who is dedicated to their professional development. This Personal Development - Level 5 course could help you take that crucial first step into a leadership position. Existing managers and business owners may also find the information in this course useful. Requirements Personal Development - Level 5 There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path Personal Development - Level 5 This Level 5 Diploma in Personal Development - Level 5 could be the key to the leadership career of your dreams. Typical job titles in management and leadership includes: Team Leader Manager Controller Principal Assistant Manager Executive Certificates Certificate of completion Digital certificate - Included

Are you looking to enhance your Content & Social Media Executive skills? If yes, then you have come to the right place. Our comprehensive course on Content & Social Media Executive will assist you in producing the best possible outcome by mastering the Content & Social Media Executive skills. The Content & Social Media Executive course is for those who want to be successful. In the Content & Social Media Executive course, you will learn the essential knowledge needed to become well versed in Content & Social Media Executive. Our Content & Social Media Executive course starts with the basics of Content & Social Media Executive and gradually progresses towards advanced topics. Therefore, each lesson of this Content & Social Media Executive course is intuitive and easy to understand. Why would you choose the Content & Social Media Executive course from Compliance Central: Lifetime access to Content & Social Media Executive course materials Full tutor support is available from Monday to Friday with the Content & Social Media Executive course Learn Content & Social Media Executive skills at your own pace from the comfort of your home Gain a complete understanding of Content & Social Media Executive course Accessible, informative Content & Social Media Executive learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Content & Social Media Executive bundle Study Content & Social Media Executive in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Content & Social Media Executive Course Improve your chance of gaining in demand skills and better earning potential by completing the Content & Social Media Executive Content & Social Media Executive Curriculum Breakdown of the Content & Social Media Executive Course Section 1: Introduction Unit 1: Introduction Section 2: Importance of Social Media Marketing for Business Unit 1: Why Social Media Marketing is Important for Every Business Unit 2: Social Media Terminology Section 3: Creating a Social Media Strategy Unit 1: How to Create an Internet Marketing System That Will Generate Sales Unit 2: How to Find Sources for Great Posts Unit 3: How to Create a Social Media Calendar Unit 4: Elements for the Perfect Posts Unit 5: How to Create Standard Social Media Messages Unit 6: How to Stay in Touch with Your Followers Unit 7: How to Evaluate Your Social Media Campaigns CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Content & Social Media Executive course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Content & Social Media Executive. It is also great for professionals who are already working in Content & Social Media Executive and want to get promoted at work. Requirements To enrol in this Content & Social Media Executive course, all you need is a basic understanding of the English Language and an internet connection. Career path The Content & Social Media Executive course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Content & Social Media Executive. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The Kettlebell Foundational Workshop is a comprehensive training program designed to teach the fundamentals of kettlebell exercises. This workshop provides participants with an in-depth understanding of proper technique and form, as well as safety guidelines for using kettlebells effectively. Ideal for fitness enthusiasts and personal trainers, this workshop offers valuable insights into the benefits of incorporating kettlebells into any workout routine. Join us today to learn how to master the art of kettlebell training!

Why Choose Photoshop Evening Training Course? Click here for more info Become proficient in Photoshop, the premier photo editing software, with our London Software Training course. Gain essential skills in photo editing, enabling independent navigation of the interface for successful edits and graphic creation. Duration: 10 hours Approach: 1-on-1 guidance, Customized instruction. Schedule: Tailor your own hours, available from Mon to Sat between 9 am and 7 pm.Or Call 02077202581 or WhatsApp 07970325184. Participate in our Photoshop Evening Training Course, hosted at the UK's largest training school. Whether you're a beginner or an expert, our course is tailored to suit your level, offered both live online and in person. Adobe Photoshop Course Highlights: Embark on your design journey with our Adobe Photoshop course, conducted at the UK's leading Adobe Training Centre. Acquire proficiency in Adobe's premier digital imaging software, crucial for digital content creation. Our courses prioritize hands-on exercises, ensuring practical learning experiences. Whether you're new to Photoshop or an experienced user seeking efficiency, our diverse courses cater to your needs. Join us to master Photoshop and unleash your creative potential. Course Details: Duration: 10 hours Approach: Personalized 1-on-1 guidance, customized instruction. Schedule: Flexible hours available from Mon to Sat between 9 am and 7 pm. For inquiries, call 02077202581 or WhatsApp 07970325184. Evening Adobe Photoshop - 10-Hour Training Course Module 1: Introduction to Photoshop (1 hour) Overview of Photoshop interface and tools Understanding file formats and resolution Navigating the workspace and customizing preferences Essential keyboard shortcuts for efficient workflow Module 2: Working with Layers (1 hour) Mastering the concept of layers and their importance Organizing and managing layers effectively Applying layer styles for creative effects Utilizing blend modes for stunning compositions Module 3: Selection Techniques (1 hour) Understanding different selection tools and their uses Precise selections using the Marquee, Lasso, and Magic Wand tools Advanced selections with Quick Selection and Refine Edge Creating masks for non-destructive editing Module 4: Image Editing and Retouching (1 hour) Essential photo retouching techniques for portraits and landscapes Correcting exposure, color, and tone with Adjustment Layers Using the Healing Brush and Clone Stamp for seamless repairs Removing distractions and blemishes with Content-Aware tools Module 5: Typography and Text Effects (1 hour) Working with text layers and formatting options Creating eye-catching text effects using Layer Styles Manipulating text along paths and shapes Designing typographic compositions Module 6: Advanced Image Manipulation (1 hour) Combining images with layer masks and blending modes Creating composite images and surreal artwork Applying transformations and distortions for creative effects Working with Smart Objects for non-destructive editing Module 7: Filters and Special Effects (1 hour) Exploring various filters for artistic and practical purposes Applying blur, sharpening, and distortion filters Creating artistic effects with the Filter Gallery Using smart filters for flexible editing Module 8: Drawing and Vector Graphics (1 hour) Working with shape layers and vector tools Creating custom shapes and icons Utilizing the Pen tool for precise illustrations Designing logos and scalable graphics Module 9: Advanced Color Correction (1 hour) Mastering color adjustments with Curves and Levels Using Adjustment Layers for selective color control Understanding color spaces and profiles Creating duotones and split-tones Module 10: Designing for Web and Print (1 hour) Preparing images for web and social media platforms Understanding resolution and color modes for print Exporting files in various formats for different purposes Final project: Designing a digital artwork or print-ready composition Learning Outcome refers to what students are expected to know, understand, or be able to do at the end of a learning experience, such as a course, training program, or educational module. Learning outcomes are usually specific, measurable, and achievable objectives that demonstrate the effectiveness of the learning process. For example, learning outcomes for a Photoshop course could include: Participants will be proficient in using essential Photoshop tools and features. Participants will demonstrate the ability to apply advanced image editing and retouching techniques. Participants will be able to create visually appealing designs using layers, typography, and special effects. Participants will understand and utilize different file formats and color modes for various output requirements. Participants will produce a final project showcasing their skills and creativity in Adobe Photoshop.

Therapeutic Guide to Ankle and Foot Anatomy Aim to: This physiotherapy webinar on ankle and foot anatomy is designed to provide participants with a comprehensive understanding of the structure, function, and biomechanics of the ankle and foot. The webinar will cover the bones, joints, ligaments, muscles, and nerves that make up the ankle and foot complex, as well as common injuries and conditions that affect this region. The webinar will be delivered by experienced physiotherapists who specialize in the treatment of ankle and foot injuries. They will use a combination of lecture presentations, interactive discussions, and practical demonstrations to facilitate learning and engage participants. The webinar will begin with an overview of the anatomy of the ankle and foot, including the bones, joints, and ligaments that provide stability and mobility to the lower limb. Participants will learn about the function of each structure and how they work together to support weight-bearing, walking, and running. The CPD webinar will then cover common injuries and conditions that affect the ankle and foot, such as sprains, strains, fractures, and plantar fasciitis. Participants will learn how to recognize the signs and symptoms of these conditions and how to assess and treat them using physiotherapy techniques. In addition, the CPD webinar will address biomechanical issues that contribute to ankle and foot injuries, such as gait abnormalities, muscle imbalances, and footwear choices. Participants will learn how to identify these issues and develop effective treatment plans to address them. Throughout the CPD webinar, participants will have the opportunity to ask questions and engage in discussions with the presenters and other participants. They will also be provided with access to online resources and practical exercises to reinforce their learning and support their clinical practice. By the end of the webinar, participants will have a thorough understanding of ankle and foot anatomy and the skills and knowledge necessary to assess and treat common injuries and conditions affecting this region. They will be able to apply this knowledge in their clinical practice to provide effective and evidence-based physiotherapy care to their patients. Learning Objective: At the end of the webinar the learner will be knowledgeable about : Identify and describe the anatomy of the ankle and foot, including the bones, joints, ligaments, muscles, and nerves that make up this complex region. Recognize and diagnose common injuries and conditions that affect the ankle and foot, such as sprains, strains, fractures, and plantar fasciitis. Develop and apply effective physiotherapy treatment plans for ankle and foot injuries and conditions, using a variety of techniques and modalities. Analyze and address biomechanical issues that contribute to ankle and foot injuries, such as gait abnormalities, muscle imbalances, and footwear choices, in order to prevent future injuries and promote optimal function. Course Curriculum  Anatomy of Ankle and foot Understanding Biomechanical Issues Differential Diagnosis of Ankle and Foot Pain Who Should Enroll Physiotherapists Orthopedics Occupational Therapists Athletics Trainer Orthopedic Nurses CPD Credit Hour 2 Hours Resources  Lifetime Access to Learning Resource Downloadable Course Material CPD Certificate Dr Rina Pandya PT DPT Course Instructor Dr. Rina’s physical therapy career spans over 23 years, through the UK, the USA and the Middle East. She has worked in Nationalized Healthcare Services, American health care and self pay services in acute care, in-patient rehab, skilled nursing facility, home healthcare and outpatient clinic. In addition to being a clinician she has developed specialty programs based on evidence-based practice in her role as a project manager. She has also managed the Physical Therapy department in the capacity of Head of Department in a premier private hospital in Oman. Rina is an internationally published webinar presenter; many of her courses are highlighted on Physiopedia/ Physio Plus. Her pocket books are now available on Amazon titled-- Orthopedic Assessments made easy Dr. Pandya graduated from Manipal University, India in 2000 as well as University of Michigan, in 2018 with a Doctor of Physical Therapy. Rina conducts live webinars and is part of the continuing professional development teaching community with courses published in the UK, US, South Africa, Ireland and Australia. Rina is a member of APTA, HCPC-UK and OAP-Oman. 

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

InDesign face to face training customised and bespoke.