2351 Courses delivered Online

What if you could charm any audience, express your ideas clearly, and build lasting relationships with everyone you encounter? Communication is a vital skill that can enhance your personal and professional life, and this Level 3 Certificate in Effective Communication Skills is designed to help you achieve that goal. Dive deep into the art of communication and watch as your abilities flourish into powerful tools for personal and professional growth. Throughout this comprehensive Effective Communication Skills course, you'll discover the secrets behind impactful dialogue, learn to navigate the intricacies of human interaction, and master the art of conveying your thoughts with clarity and conviction. Communication Skills aren't just words; they're the key to unlocking endless opportunities and building meaningful connections. Join us on this transformative journey with our Effective Communication Skills course, where every word you speak becomes a stepping stone towards greatness. Ready to unlock your potential? Enrol now and embark on a transformative journey with our Level 3 Certificate in Effective Communication Skills. Let your words become the bridge to success and meaningful connections. Take the first step today! Course Learning Outcomes: Master fundamental communication principles and models. Craft impactful messages that resonate with your audience. Sharpen your active listening skills to build deeper connections. Navigate conflict and misunderstandings with confidence. Harness the power of positive self-talk and persuasive language. Gain the communication skills to excel in professional and personal settings. Certificate in Effective Communication Skills at QLS Level 3 Module 1: Introduction To Communication - Goals & Benefits Module 2: Key Principles Of Communication Module 3: We Are ALWAYS Communicating Module 4: Fundamentals Of Communication - Part 1 Module 5: Fundamentals Of Communication - Part 2 Module 6: Great Communication Tips - Part 1 Module 7: Great Communication Tips - Part 2 Module 8: Self-Talk & Powerful Language Module 9: Miscommunication Module 10: Still MORE Great Tips! Part 1 Module 11: Still MORE Great Tips! Part 2 Module 12: Still MORE Great Tips! Part 3 Module 13: Final Thoughts and Suggestions Module 14: PROMO Communication (BEST) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Effective Communication Skills at QLS Level 3 Who is this course for: The Level 3 Certificate in Effective Communication Skills is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Communication Skills like - Communication Specialist Public Relations Coordinator Marketing Manager Human Resources Consultant Sales Representative Corporate Trainer Customer Service Manager Requirements Certificate in Effective Communication Skills at QLS Level 3 To enrol in this Certificate in Effective Communication Skills at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Effective Communication Skills at QLS Level 3 Career Path: Communications Coordinator Public Relations Assistant Marketing Assistant Social Media Coordinator Content Writer Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Course Overview The way you treat your customers can make or break the deal. That's why the first rule of building a successful business is excellent customer service.  Learn the fundamentals of this vital area of business with our top-notch Customer Service Skills Training course. This is a course that will help you work on your skills and increase the potential of your career. The course will be delivered through engaging video lessons. Through these lessons, you will be able to deepen your knowledge of Customer Relationship Management. Then the course will educate you on effective communication strategies with consumers. In addition, you will get the chance to develop the skills required for dealing with customer complaints. By the end of the course, you will learn the ways you can improve customer service and create a satisfied customer base.  So, join today and master the art of customer service! Course Sneak Peek Learning Outcomes Recognise the characteristics of quality customer service Understand the major principles of customer relationship management Develop the skills to establish effective communication with your customers Build the competence to handle customer complaints with expertise Identify the vital areas for improving the quality of customer service Course Promo Why Should Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Customer service Problem-solving Customer relationship management Who Should Take this Customer Service Skills Training? Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Service Skills Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path This exclusive Customer Service Skills Training course will equip you with effective skills and abilities and help you explore career paths such as  ManagerCustomer Service Executive Retail Manager Course Curriculum Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This comprehensive course will help you learn the basics to advanced mechanisms of chatbot development using deep learning with Python. This course is a complete package for beginners to learn chatbot fundamentals with deep learning and its applications and build it from scratch using deep learning (RNNs) with Python.

Follow your dreams by enrolling on the Airport Management and Customer Service course today and develop the experience, skills and knowledge you need to enhance your professional development. Airport Management and Customer Service will help you arm yourself with the qualities you need to work towards your dream job. Study the Airport Management and Customer Service training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Airport Management and Customer Service course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Airport Management and Customer Service course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Airport Management and Customer Service course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Airport Management and Customer Service course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Airport Management and Customer Service course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Airport Management and Customer Service course. The Airport Management and Customer Service course is designed by industry experts and is tailored to help you learn new skills with ease.  The Airport Management and Customer Service is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Airport Management and Customer Service when it suits you. Access the Airport Management and Customer Service course modules from any internet-enabled device, including computers, tablets, and smartphones. The Airport Management and Customer Service course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Airport Management and Customer Service now and start learning instantly! What You Get Out Of Studying Airport Management and Customer Service With Janets: Receive a digital Certificate upon successful completion of the Airport Management and Customer Service course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Airport Management and Customer Service training course is delivered through Janets' online learning platform. Access the Airport Management and Customer Service content from any internet-enabled device whenever or wherever you want to. The Airport Management and Customer Service course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Airport Management and Customer Service course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Airport Management and Customer Service course. After successfully passing the Airport Management and Customer Service course exam, you will be able to apply for a CPD-accredited certificate as proof of your Airport Management and Customer Service qualification. Certification All students who successfully complete the Airport Management and Customer Service course can instantly download their digital certificate. You can also purchase a hard copy of the Airport Management and Customer Service course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Airport Management and Customer Service is ideal for those who already work in this sector or are an aspiring professional. This Airport Management and Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Airport Management and Customer Service is open to all students and has no formal entry requirements. To study the Airport Management and Customer Service course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Airport Management and Customer Service is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Airport Management and Customer Service and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Airport Management and Customer Service Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Airport Management and Customer Service 00:20:00 Final Exam Final Exam - Airport Management and Customer Service 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

11-in-1 Premium Bundle | CPD QS Certified | 125 CPD Points | Gifts: Hardcopy + PDF Certificate + SID - Worth £180 | Lifetime Access | Customer Support | Enrol Today

Set sail on a journey through the vibrant world of Travel & Tourism with our Level 4 Diploma course. Immerse yourself in the allure of exotic destinations, cultural wonders, and unforgettable experiences. Are you ready to embark on a thrilling adventure through the dynamic world of Travel & Tourism? Say goodbye to the ordinary and step into a realm where every destination is a story waiting to unfold. Our Level 4 Diploma in Travel & Tourism course is your passport to a career filled with excitement, exploration, and endless possibilities. Let's ignite your passion for Travel & Tourism and unleash your potential in the vibrant industry of Travel & Tourism! In this Level 4 Diploma in Travel & Tourism course, you'll traverse through a kaleidoscope of modules designed to enrich your understanding of the travel landscape. From unraveling the mysteries of tourism products and services to mastering the art of marketing in Travel & Tourism, each module is a treasure trove of knowledge waiting to be discovered. Prepare to hone your communication skills, delight customers with exceptional service, and navigate through crises with poise and confidence. As we delve into sustainable tourism practices and explore emerging trends in a post-COVID world, you'll be equipped to shape the future of travel with innovation and resilience. Level 4 Diploma in Travel & Tourism course Learning Outcomes: Understand the diverse facets of Travel & Tourism industry. Master the intricacies of tour operating, travel retailing, and transport management. Develop effective communication skills essential for success in the industry. Ensure customer satisfaction through exceptional service and crisis management. Champion sustainable tourism practices and public awareness campaigns. Navigate through challenges like Brexit's impact and emerging travel issues with confidence. Welcome to Level 4 Diploma in Travel & Tourism! Get ready to embark on an exciting journey of learning and growth on Travel & Tourism. Level 4 Diploma in Travel & Tourism Module 01: Introduction to Travel & Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel & Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Level 4 Diploma in Travel & Tourism Who is this course for The Level 4 Diploma in Travel & Tourism is designed for individuals seeking to enhance their skills and knowledge in the dynamic field of Level 4 Diploma in Travel & Tourism like - Travel agents Tour operators Destination managers Event planners Hospitality professionals Requirements Level 4 Diploma in Travel & Tourism To enrol in this Level 4 Diploma in Travel & Tourism course, all you need is a basic understanding of the English Language and an internet connection. Career path Level 4 Diploma in Travel & Tourism Career Paths: Travel Consultant: £20,000 - £35,000 per annum Tour Manager: £25,000 - £40,000 per annum Destination Marketing Manager: £30,000 - £50,000 per annum Event Coordinator: £22,000 - £35,000 per annum Hotel Manager: £25,000 - £45,000 per annum Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Child Care and Development Course Online Introducing the Ultimate Child Care and Development Bundle: Unlocking the Secrets to Nurturing and Educating Young Minds! Are you passionate about working with children and helping them thrive in their early years? Do you want to embark on a rewarding career in Child Care and Development or enhance your existing skills in child development? Look no further! Our comprehensive Child Care and Development bundle course is here to equip you with the knowledge and techniques to become a master in child care and development. In the highly competitive marketplace of today, you must have an accurate array of talents to succeed in your job. With this comprehensive Child Care and Development Bundle course, you will learn the most in-demand abilities to begin your career while also upgrading your existing knowledge and skills. Our exclusive Child Care and Development Bundle course teaches you everything about the issue fully from beginning to end up, so you can get a professional certificate to demonstrate your accomplishments in the workplace. This Child Care and Development bundle covers the following courses: Level 4 Child Care and Development Diploma in Special Education Needs (SEN) Level 3 Award in Childcare and Education Care and Support for Vulnerable Children Level 2 Diploma for the Early Years Practitioner Level 2 Certificate in Behaviour that Challenges in Children Nursery Nurse Level 2 Safeguarding Children Training Course Level 4 Diploma in Child Counselling Level 3 Designated Safeguarding Lead Training Course Primary Teaching Diploma Level 2 Certificate in Understanding Common Childhood Illnesses Affecting Children Level 4 Diploma in Child Psychology Level 1 First Award in Children's Play Learning and Development Level 5 Diploma in Leadership and Management for Residential Childcare Don't miss this incredible opportunity to become a knowledgeable and skilled child care professional. Enrol in our Child Care and Development Bundle course today and unlock the secrets to nurturing and educating young minds. Together, let's make a positive impact on the lives of children and contribute to their future success. Sign up now and take the first step towards a fulfilling career in child care and development! [ Note: Free 15 PDF certificate as soon as completing the Child Care and Development bundle course] Child care and Development Course Online With our Child care and Development bundle course, you will have the flexibility to learn at your own pace, whenever and wherever suits you best. Whether you are a busy professional or have other commitments, you can access the course material 24/7 and revisit the content whenever you need a refresher. Upon completing our Child care and Development bundle course, you will receive a prestigious certificate that showcases your dedication to excellence in customer service. This certification can significantly enhance your career prospects and demonstrate your commitment to delivering exceptional customer experiences. Assessment Method of Child Care and Development After completing each module of the Child Care and Development course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Child Care and Development After completing the MCQ/Assignment assessment for this Child Care and Development course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Childcare and Development Course Online This Child care and Development bundle course is suitable for students, recent grads, and job seekers. The bundle course is also appropriate for anybody interested in this area, as well as those who are already working in this industry and want to improve their knowledge and skills about childcare and Development. Requirements Child care and Development Course Online Students who intend to enrol in this Child care and Development Course must meet the following requirements: Child care and Development: Good command of the English language Child care and Development: Must be vivacious and self-driven. Child care and Development: Basic computer knowledge Child care and Development: A minimum of 16 years of age is required. Career path Child care and Development Course Online The Child care and Development bundle course opens up a range of exciting career paths for individuals passionate about working with children and making a positive impact on their lives. Here are some potential career paths you can pursue after completing the bundle course: Early Childhood Educator Special Education Teacher Nursery Nurse Certificates Certificate of completion Digital certificate - Included

The Customer Service course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Course Content Customer Service WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service 6 days, 3 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Customer Service Introduction to Customer Service 00:25:00 Module 02: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:14:00 Module 03: Customer Relationship Management Customer Relationship Management 00:44:00 Module 04: Customer Service Communication Strategies Customer Service Communication Strategies 00:26:00 Module 05: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:33:00 Module 06: Building Rapport Over the Phone Building Rapport Over the Phone 00:26:00 Module 07: Inbound and Outbound Calls Inbound and Outbound Calls 00:18:00 Module 08: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:30:00 Module 09: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:12:00 Module 10: Problem Solving over the Phone Problem Solving over the Phone 01:06:00 Module 11: Intra Organisation Dealings Intra Organisation Dealings 00:37:00 Module 12: Measuring Customer Service Measuring Customer Service 00:14:00 Assignment Assignment - Call Centre Based Customer Service 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.