Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 01: Introduction Introduction 00:05:00 Module 02: Explain What is Corporate Etiquette Explain What is Corporate Etiquette 00:01:00 Module 03: Benefits of Corporate Etiquette Benefits of Corporate Etiquette 00:12:00 Module 04: Etiquette in Communication Etiquette in Communication 00:07:00 Module 05: Common Courtesy Expressions Common Courtesy Expressions 00:01:00 Module 06: List the Phrases for Greeting List the Phrases for Greeting 00:01:00 Module 07: Steps to Make Introductions Steps to Make Introductions 00:03:00 Module 08: Etiquette of Using Business Cards Etiquette of Using Business Cards 00:07:00 Module 09: Dining & Corporate Etiquette Dining & Corporate Etiquette 00:05:00 Module 10: Role of Body Language in Etiquette Role of Body Language in Etiquette 00:03:00 Module 11: Corporate Etiquette in Handshake Corporate Etiquette in Handshake 00:01:00 Module 12: Norms of Dressing Etiquette Norms of Dressing Etiquette 00:10:00 Module 13: Hofstede Model to Analyze Cultures Hofstede Model to Analyze Cultures 00:05:00 Module 14: Characteristics for Good Etiquette Characteristics for Good Etiquette 00:03:00 Module 15: Behaviors in Corporate Etiquette Behaviors in Corporate Etiquette 00:01:00 Module 16: Behaviors to Avoid in Etiquette Behaviors to Avoid in Etiquette 00:04:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
Highlights of the Course Course Type: Online Learning Duration: 1 Hour Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about corporate etiquette Understand the core competencies and principles of corporate etiquette Explore the various areas of corporate etiquette Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager Corporate Etiquette Training Program Online Course Master the skills you need to propel your career forward in corporate etiquette. This course will equip you with the essential knowledge and skillset that will make you a confident manager and take your career to the next level. This comprehensive corporate etiquette training program online course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this corporate etiquette training program online course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective corporate etiquette practice and equip you with the essential skills, confidence and competence to assist you in the corporate etiquette industry. You'll gain a solid understanding of the core competencies required to drive a successful career in corporate etiquette. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or for people who are aspiring to specialise in corporate etiquette. Enrol in this corporate etiquette training program online course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive corporate etiquette training program online course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this corporate etiquette can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This corporate etiquette training program online course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This corporate etiquette training program online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This corporate etiquette training program online course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 01: Introduction Introduction 00:05:00 Module 02: Explain What is Corporate Etiquette Explain What is Corporate Etiquette 00:01:00 Module 03: Benefits of Corporate Etiquette Benefits of Corporate Etiquette 00:12:00 Module 04: Etiquette in Communication Etiquette in Communication 00:07:00 Module 05: Common Courtesy Expressions Common Courtesy Expressions 00:01:00 Module 06: List the Phrases for Greeting List the Phrases for Greeting 00:01:00 Module 07: Steps to Make Introductions Steps to Make Introductions 00:03:00 Module 08: Etiquette of Using Business Cards Etiquette of Using Business Cards 00:07:00 Module 09: Dining & Corporate Etiquette Dining & Corporate Etiquette 00:05:00 Module 10: Role of Body Language in Etiquette Role of Body Language in Etiquette 00:03:00 Module 11: Corporate Etiquette in Handshake Corporate Etiquette in Handshake 00:01:00 Module 12: Norms of Dressing Etiquette Norms of Dressing Etiquette 00:10:00 Module 13: Hofstede Model to Analyze Cultures Hofstede Model to Analyze Cultures 00:05:00 Module 14: Characteristics for Good Etiquette Characteristics for Good Etiquette 00:03:00 Module 15: Behaviors in Corporate Etiquette Behaviors in Corporate Etiquette 00:01:00 Module 16: Behaviors to Avoid in Etiquette Behaviors to Avoid in Etiquette 00:04:00 Final Assessment Assessment - Master In Corporate Etiquette 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00
If you aim to enhance your Project Engineering skills, our comprehensive Project Engineering course is perfect for you. Designed for success, this Project Engineering course covers everything from basics to advanced topics in Project Engineering. Each lesson in this Project Engineering course is crafted for easy understanding, enabling you to become proficient in Project Engineering. Whether you are a beginner or looking to sharpen your existing skills, this Project Engineering is the ideal choice. With our Project Engineering exclusive bundle, you will get a PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Courses are Included in This Project Engineering Bundle: Course 01: Project Management Level 7 Course 02: Diploma in Performance Management Course 03: Change Management Course 04: Leadership & Management Course 05: Diploma in Employee Management Course 06: Financial Management Why Choose Our Project Engineering Course? FREE Project Engineering certificate accredited Get a free student ID card with Project Engineering Training Get instant access to this Project Engineering course. Learn Project Engineering from anywhere in the world The Project Engineering is affordable and simple to understand The Project Engineering is an entirely online, interactive lesson with voiceover audio Lifetime access to the Project Engineering course materials The Project Engineering comes with 24/7 tutor support So enrol now in this Project Engineering Today to advance your career! Start your learning journey straightaway! This Project Engineering's curriculum has been designed by Project Engineering experts with years of Project Engineering experience behind them. The Project Engineering course is extremely dynamic and well-paced to help you understand Project Engineering with ease. You'll discover how to master the Project Engineering skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Project Engineering bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Engineering bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Project Engineering bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate
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Get a Free QLS Endorsed Certificate upon completion of New Manager Get a free student ID card with New Manager Training program (£10 postal charge will be applicable for international delivery) The New Manager is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the New Manager course materials The New Manager comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Main Course : Award in New Manager at QLS Level 2 Module One: Managers Are Made, Not Born Module Two: Create A Management Track Module Three: Define And Build Competencies Module Four: Managers Learn By Being Managed Well Module Five: Provide Tools Module Six: Provide Support Module Seven: Identify Strong Candidates Early Module Eight: Clearly Define The Management Track Module Nine: Empower New Managers Module Ten: Provide Growth Opportunities Course 01: Admin, Secretarial & PA Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Office Skills Training Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language And Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £79) CPD 255 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Managers Team Leaders Supervisors HR Professionals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Management Consultant Project Manager Operations Manager Director CEO Certificates Award in New Manager at QLS Level 2 Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Award in New Manager at QLS Level 2 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Give a compliment to your career and take it to the next level. This Lean Six Sigma Green Belt will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Lean Six Sigma Green Belt bundle will help you stay ahead of the pack. Throughout the Lean Six Sigma Green Belt programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Lean Six Sigma Green Belt course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Lean Six Sigma Green Belt Bundle Consists of the following Premium courses: Courses are included in this Lean Six Sigma Green Belt Bundle? Course 01: Lean Six Sigma Green Belt Course 02: Lean Six Sigma White Belt course Course 03: Advance Lean Six Sigma Black Belt Course Course 04: Lean Six Sigma: Toolkit Course 05: Professional Lean Management: Service Industry Course 06: Project Management Essential Skills Level 3 Course 07: Leadership & Management Diploma Course 08: Supply Chain Management Course 09: Quality Management Course 10: RCA: Root Cause Analysis Course 11: Decision Making and Critical Thinking Enrol now in Lean Six Sigma Green Belt to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Lean Six Sigma Green Beltexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Lean Six Sigma Green Belt bundle. Requirements This Lean Six Sigma Green Belt course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Lean Six Sigma Green Belt) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Give a compliment to your career and take it to the next level. This Delegation - CPD Accredited Training bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Delegation - CPD Accredited Training bundle will help you stay ahead of the pack. Throughout the Delegation - CPD Accredited Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Delegation - CPD Accredited Training course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Delegation - CPD Accredited Training Bundle Consists of the following Premium courses: Course 01: Delegation Skills Course 02: Practical Project Management Course 03: Online Meeting Management Course 04: Coaching & Mentoring Course 05: Leadership & Management Diploma Course 06: Counselling Complete Course Course 07: Self Esteem and Assertiveness Development - Level 4 Course 08: Negotiation Essential Skills - Level 3 Course 09: Time Management Course 10: Stress Management Training Course 11: Complete Communication Skills Master Class for Life Enrol now in Delegation - CPD Accredited Training to advance your career, and use the premium study materials from Apex Learning. The Delegation Training bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Delegation - CPD Accredited Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum of Delegation Training: Delegation Skills Section 01: Introduction Section 02: Why People in Your Role find it Hard to Delegate Section 03: What and When to Delegate Section 04: How to Delegate Section 05: Closing Section And 10 more courses ... CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Delegation Training Anyone from any background can enrol in this Delegation - CPD Accredited Training bundle. Requirements Delegation Training This Delegation - CPD Accredited Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Cost of PDF Certificates is included in course price Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Delegation Skills) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
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