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Project Management Fundamentals for IT Projects: Virtual In-House Training A number of factors impact the new project manager's role within IT - for instance, the need to fully integrate IT into the business improvement process and the advent of distributed technology and Business Process Reengineering. As a result, the range of activities required of a new project manager has greatly increased, as well as the range of people with whom he or she interacts. This workshop enables you to minimize the problems inherent in managing a systems development project. What You Will Learn You'll learn how to: Articulate the benefit of using a project management methodology, processes, and various life cycles for IT projects Articulate on various standards and maturity models that provide benefits to performing organizations that manage IT projects Describe governance, gating, and the processes required for project origination Conduct a stakeholder analysis and describe its benefits throughout the project life cycle Gather good requirements, develop a work breakdown structure (WBS), and establish a baseline project plan Execute against the baseline project plan while managing change and configuration items Monitor and control the project activities using the baseline project plan and earned value management concepts Close the project by conducting scope verification, procurement audits, gathering lessons learned, archiving project records, and releasing resources Getting Started Course goal Course structure Course goals and objectives Foundation Concepts Key definitions and concepts Methodologies, processes, and project life cycles Project success factors and the benefits of standards and models Project Originating and Initiating Originating projects Initiating projects Planning Stakeholder Engagement and Resource Management Planning stakeholder engagement Planning human resources management Developing effective leadership skills Planning Scope and Quality Management Planning project scope Planning project quality Planning Schedule Management Planning project time Identifying schedule activities Sequencing schedule activities Estimating activity resources and time Developing project schedule Optimizing the project schedule Planning Risk and Cost Management Planning for project risks Planning project costs Estimating project costs Developing a project budget Planning Communication and Procurement Management Planning project communications Planning project procurements Project Executing, Monitoring and Controlling, and Closing Project executing Project monitoring and controlling Project closing

What is this workshop about? One of the key principles of Cognitive Behavioural Therapy (CBT) is that it is crucial to help clients see the impact of thinking on emotions. Biased thinking patterns can lead to low mood, high anxiety, low self esteem, anger or a range of other psychological challenges. These cognitive patterns are also crucial in maintaining psychological disorders such as depression or GAD. Key to many CBT interventions is to help the client challenge their own thought processes and break the vicious circle of biased thinking and negative affect. This workshop will look in detail at the practical techniques which can help clients overcome these patterns of thinking which drive emotional reactions and behavioural avoidance or overreaction. Key skills to help clients replace dysfunctional thought structures with more effective, balanced perspectives will be at the heart of the workshop. The workshop will include live demonstrations by Prof McGhee of some of the most crucial techniques. There will also be a case study for participants to review and discuss. Ticket price includes all slides and handouts. Key Topics (indicative) KEY CONCEPTS The role of beliefs in maintaining psychological distress Negative Automatic Thoughts Unhelpful Thinking Styles Unhelpful Rules Unhelpful Assumptions Core Beliefs KEY SKILLS AND TECHNIQUES Challenging Thought Structures Common Errors to avoid Behavioural Experiments in Cognitive Restructuring Mindfulness and Cognitive Restructuring Imagery and Cognitive Restructuring Metaphor and Cognitive Restructuring SUMMARY and NEXT STEPS What have previous delegates said about similar workshops? "Excellent overview. Great Case Studies" "Very Informative"Learned a lot of new techniques - thank you! Excellent, I’ve learnt a great deal today .... thank you! This was very clear and practical l. The techniques simple to understand. Excellent session Interesting Patrick - helps me to get my thoughts in order. Enjoy some of the links and will find overall very useful" "Informative and educational""Thought provoking""grounded in research""good resources provided" "Very interesting Good knowledge and excellent research" Who is leading this webinar? Professor Patrick McGhee is a CBT therapist, psychologist and UK National Teaching Fellow. Educated at the universities of Glasgow and Oxford, he has completed CPD programmes at Harvard Business School and Ashridge. In 2017 he was a Visiting Fellow/Scholar at the universities of Cornell, Yale and MIT in the USA. He has taught, researched or practised in psychology and therapy for 30 years. His first post was a Research Fellow in Psychiatry and Psychology at St George's Hospital Medical School, University of London. He is the author of Thinking Psychologically (Palgrave) and co-editor of Accounting for Relationships (Methuen). He is an occasional columnist for the Guardian, the BBC and the Times Higher. He currently works in private practice in Greater Manchester. He has full accreditation from the British Association for Behavioural and Cognitive Psychotherapies. Image Credit Dana Tentis

A workshop for independent schools that are inspected by Ofsted. Providing a proven strategy for ensuring compliance with the independent school standards.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will help you learn how to take care of your body and mind and have more reflective, enlightening, liberating, and connecting moments throughout the day. You will also gain knowledge about various types of yoga such as Thai yoga massage, acro yoga, and pranayama. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Learn about the benefits of yoga and mindfulness for your body and mind Gain knowledge about the philosophy behind pranashama yoga Acquire knowledge about various guided meditation Discover the various prasha method system of healing, which includes yoga inversion, eye closed vinyasa, mantra vinyasa, and more. Gain knowledge about recipes for different smoothies and juices that will help you maintain a healthy yoga diet Understand the process of detox yoga, Thai yoga massage and acro yoga Know how to transform your life with yoga and mindfulness Discover how yoga may be used to treat a variety of pains in different parts of the body Gain knowledge about short yoga tutorials and specific yoga poses Learn about the anatomy and alignment behind yoga and mindfulness Why Yoga and Mindfulness Course right for you? This yoga and mindfulness course is ideal for yoga instructors as well as experienced meditators who wish to gain extensive knowledge regarding a contemporary technique of meditation. This course is also open to anyone who wants to develop their own mindfulness practice. This comprehensive course will deepen your understanding of yoga and mindfulness, and equip you with essential knowledge regarding various guided meditation. You will learn about different prasha method system of healing that includes yoga inversion, eye closed vinyasa, mantra vinyasa and much more. This course also covers the recipes of a number of smoothies and juices that will help you maintain a healthy yoga diet. Finally, you will learn how yoga can be used to get rid of various aches in different parts of the body, as well as the anatomy and alignment behind yoga and mindfulness. Upon successful completion of this yoga and mindfulness course, you will be able to use yoga, meditation, and mindfulness to live a much more balanced and stress-free life. Yoga and Mindfulness Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Pranashama Philosophy Pranashama Philosophy Guided Meditations Meditation for Beginners Chakra Balancing Meditation Guided Mediation Love and Yoga Nidra Empowering Relaxation Guided Meditation The Prasha Method System of Healing Yoga to Get Grounded Grounding Yoga Qi Yoga Flow to Balance Emotions Fire Practice to Transform & Tone Journey Into the Heart - Upper Back & Shoulders Yoga Inversions Series Yoga Inversion Series 2 Yoga Inversion Headstands Mantra Vinyasa Yoga Mantra Vinyasa Florida Eyes Closed Vinyasa 6th Chakra Practice Mantra Vinyasa Workshop: Part 1 Mantra Vinyasa Workshop: Part 2 Mantra Vinyasa: Part 3 Heart Chakra Practice: Part 1 Heart Chakra Practice: Part 2 Heart Chakra Practice: Part 3 Heart Chakra Practice: Part 4 Heart Chakra Practice: Part 5 Heart Chakra Practice: Part 6 Detox Yoga Yoga Detox Diet, Juicing & Smoothie Recipe Videos Energy Diet Seminar Red Smoothie Recipe Detox Green Juice Chocolate Chai Spice Smoothie Recipe Cabbage Wraps Recipe Partner / Acro Yoga Workshops Thai Yoga Massage - Partner Healing & Love Acro Yoga Double Wheel Pose Acro Partner Yoga Triple Plank Pranashama Yoga Full Classes Transform Your Life With Yoga Dvd - Full Length Pranashama Yoga Flow - All Levels 30 Minute Core Strengthening and Spinal Balancing Sequence Adjustments, Anatomy and Alignment Workshops Anatomy & Alignment Staff Pose Yoga for Back Pain Special Needs Yoga Workshop Anatomy & Alignment Workshop Fish Anatomy and Alignment Poses for Very Tight Hips Adjustments Workshop: Tight or Injured Shoulders Adjustments Workshop: Sun Salutation Series Adjustments Workshop: Knee Injury or Pain Adjustments Workshop: Back Pain or Injury Adjustments Workshop: Shoulder Pain or Injury Adjustments Workshop: Legs Adjustments Workshop: Lower Back 45 Minute Workshop Yoga for Lower Back and Sciatica Pain Relief Short Yoga Tutorials and Specifics Poses Running Man Yoga Tutorial Donkey Kicks Yoga Tutorial Wild Thing - How to Yoga Abs Mermaid Pose Yoga Tutorial Vibrator Technique - How to Who should take this course? This yoga and mindfulness course is primarily aimed at: Therapist Caretakers Yoga Instructors Yoga Enthusiast Yoga Practitioners Mental health professionals, Mindfulness Facilitators Professional and Aspiring Meditators However, this course is not restricted to any single profession or field of work. Everyone who wishes to learn more about yoga and mindfulness in order to establish their own mindfulness practice would also benefit greatly from taking this course. Entry Requirements There are no academic entry requirements for this yoga and mindfulness course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This yoga and mindfulness course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Do not forget to check our Yoga Training Courses Online - Mega Bundle to get extensive knowledge of yoga and its benefits. The bundle includes a variety of courses that cater to different levels and interests, making it a comprehensive resource for anyone looking to deepen their understanding of yoga. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs What Does Yoga Do For Your Body And Mind? Regular practice creates mental clarity and calmness; increases body awareness; relieves chronic stress patterns; relaxes the mind; centres attention; and sharpens concentration How Asan Affects The Mind And Body? Improves a person's mental well-being. Regular yogism practice creates mental clarity and calmness; increases body awareness; relieves chronic stress patterns; relaxes the mind; centres attention; and sharpens concentration How Much Is An Asana Instructor Course? The cost of an instructor can range anywhere from a few hundred pounds to several thousand pounds. The average cost of 200-500 hour teacher training for a reputable provider can be anywhere between £1100 - £2100. What Is The Best Pilates Instructor Course? Determining the best instructor course can be subjective and dependent on individual preferences, goals, and needs. There are numerous reputable and well-regarded teacher training programs available worldwide. Among them following lists are considered to be the most reputable and popular among people: Best Overall: YogaWorks Best for Beginners: Kripalu Best for Vinyasa: Rishikesh Vinyasa Yoga School Best for Ashtanga Yoga: One Breath of Yoga Best for Hot Yoga: Y7 Studio Best for In-Depth Study: Himalayan Institute What Is A Yoga and Mindfulness Course? An organised programme that teaches people how to practise mindfulness. It is a condition of nonjudgmental awareness of the current moment in which one's attention is actively directed to the present experience without getting involved with thoughts or judgements about it.

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment Overview By the end of the course, you should be able to meet the following objectives: Describe the advanced architecture of a VMware Cloud Director environment Design Cloud Director Federation Explain use cases for CPOM Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the integration of AVI Load Balancer Services Explain use of migration tools from NSX-V to NSX-T Data Center Explain the integration of Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer Describe the architecture of VMware vCloud Availability for vCloud Director Discuss the use cases for migration with vCloud Availability Describe the architecture of vRealize Operations in a Service Provider Environment Explain the use cases for vRealize Operations Tenant App Explain VMware Cloud Director orchestration and extensibility Explain use cases for XaaS Integration Discuss UI customization for Service Provider and Tenants This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to design and utilize a cloud solution based on VMware Cloud Director?. Besides learning about an advanced cloud architecture, you learn about the integration of VMware Cloud Director with the products VMware Cloud Director Availability?, VMware vRealize© Orchestrator?, VMware vRealize© Operations? (including the Tenant App), VMware NSX-T© Data Center and VMware NSX© Advanced Load Balancer? (Avi Networks). This course covers the migration from VMware NSX© for vSphere© (NSX-V) to VMware NSX-T© Data Center in a VMware Cloud Director environment. You learn about how the NSX Advanced Load Balancer can be used and integrated in a service provider environment. Besides the advanced know-how of the vRealize Operations Tenant App and Cloud Availability, the course also discusses the extensibility and orchestration of workflows in Cloud Director. For all the topics covered in the class, intensive hands-on labs will be taken by the students to provide proper insights into all the products. Course Introduction Introductions and course logistics Course objectives Advanced VMware Cloud Director Architecture Explain the basic concepts and terminologies in a VMware Cloud Director environment Describe the basic architecture of a VMware Cloud Director environment Follow a proven process to design and deploy a cloud solution Gather and analyze business and application requirements Document design requirements, constraints, assumptions, and risks Use a systematic method to evaluate and document design decisions Explain the differences between conceptual, logical, and physical designs Describe the concepts of Provider SLAs Discuss the advantages of standardized and flexible cloud platforms Explain how you can use a building-block design approach with VMware products to architect a flexible but standardized cloud environment Impact on Monetization of service definitions Discuss the design and implications of a vSphere Design for the Cloud Platform Explain the use of Single vs. Stretched vs. Multi-Site deployments Design Cloud Director Federation Explain use cases for CPOM NSX for vSphere vs. NSX-T and Migration Describe the NSX Management cluster architecture, components, and communication channels Identify the workflows involved in configuring the NSX Management cluster Validate and troubleshoot the NSX Management cluster formation Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the use cases for Edge Services Discuss the use cases for Distributed Network Services Discuss the features available in NSX-V vs. NSX-T Explain the integration of external networks (such as MPLS, DirectConnect) Explain the integration of 3rd party network services (NON-VMware Edge Services, WAF) Discuss the integration of AVI Load Balancer Services Discuss different migration scenarios Explain pre-requisites for migration from NSX-V to NSX-T Explain use of migration tools from NSX-V to NSX-T NSX Advanced Load Balancer Explain basic concepts of NSX Advanced Load Balancer Explain the integration of NSX Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer VMware vCloud Availability Describe the architecture of VMware vCloud Availability for vCloud Director Explain the prerequisites of vCloud Availability for Cloud Director Discuss the implementation of vCloud Availability for Cloud Director Discuss the use cases for migration with vCloud Availability Explain setup of data seeds for vCloud Availability Discuss the use cases for Disaster Recover as a Service with vCloud Availability Explain connectivity for vCloud Availability to Cloud use cases Understand requirements for vCloud Availability OnPrem to Cloud failover and failback vRealize Operations Tenant App / Chargeback Describe the architecture of vRealize Operations in a Service Provider Describe the architecture of vRealize Operations Tenant App Explain the use cases for vRealize Operations Tenant App Explain use cases for vRealize Operations Manager in Service Provider environments Discuss vRealize Operations Manager Management Packs Explain advanced troubleshooting in service provider environments with vRealize Operations Manager Discuss architecture and integration of vRealize Operations Manager Tenant App Explain connectivity of the vRealize Operations Manager Tenant App Discuss user and role management of the vRealize Operations Manager Tenant App Describe billing policy definition in the vRealize Operations Manager Tenant App VMware Cloud Director Orchestration Explain VMware Cloud Director orchestration Explain vRealize Orchestrator use cases Describe the architecture of vRealize Orchestrator in a Service Provider environment Explain use cases for VMware Cloud Director blocking tasks Explain use cases for XaaS Integration Design workflows, objects Discuss UI customization for Service Provider and Tenants Explain integration of custom elements in VMware Cloud Director Explain use cases for Extensibility SDK Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Advanced Workshop [v10.2] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Advanced Workshop [v10.2] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Program Management Skills: In-House Training Program managers coordinate and give oversight to the efforts of marketing groups, project teams, product delivery, maintenance and support, operations and staff from various functional groups, including suppliers, business partners, and other external bodies. The goal is to ensure that proposed business transformation, through the delivery of complex products and processes, is implemented to realize the organization's strategic benefits and objectives, for which the program was selected. The goals of this course are twofold: To provide participants with key program management principles and techniques, recognized as best practices, to enable more effective program management; and to leverage core elements of the program management life cycle, processes, tools and techniques, to enable program management effectiveness. The participant will learn and apply the principles of program management through discussions, activities, and case study exercises. What You Will Learn At the end of this workshop, you will be able to: Maximize the transformational impact of a program according to the business needs Explain management principles and techniques and apply them within a program context Implement program governance and organization that will produce expected benefits Plan for and manage benefit realization, risks, issues, and quality Manage component projects' interdependencies that are linked to both program and strategic objectives Engage program stakeholders effectively. Improve communication and action planning effectiveness for programs in organizations Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Fundamental definitions and concepts Program challenges and benefits Program best practices and success criterion Stakeholder management Governance: program management office and program boards Standard for Program Management overview Vision, Leadership, and the Business Case What is vision, why, and how? Leadership vs. Management Program business case Program Organization and Governance Program organization Program governance Program board roles and responsibilities Benefits Management Benefits explored Benefits management Benefits realization Program Management Planning Program management plan Program blueprint and roadmap Program component dossier Program tranches Program estimating Program scheduling Program Monitoring and Controlling Program Control - An Overview Program Monitoring and Controlling Monitoring and Controlling Transition Program Risk and Issue Management Risk and issue management overview Program risk management Program issue management Program Quality Management Program quality management overview Program quality management principles Program Stakeholder Management Stakeholder engagement overview Stakeholder engagement planning EI, trust, communication and stakeholder engagement Program Closure and Benefits Sustainment Program closure overview Closing the program Program benefits sustainment Summary What did we learn, and how can we implement this in our work environments?

Live online course with study materials and certificate of completion included This HTML course will provide you with an easy to follow, hands-on introduction to HTML and CSS, the basic coding languages which drive the internet. Participants will learn how to create an attractive and well-structured web page using basic HTML and CSS. This workshop is highly recommended for anyone wishing to learn how to create websites and also for people who already use applications such as Dreamweaver or WordPress and need more control over their web output. Resources Introduction to HTML & CSS Course Information Description Completing this course will enable you to do the following and more: Understand what HTML and CSS are and how they work together Learn basic HTML elements Learn how to create hyperlinks Work with images Use DIVs, forms and lists to arrange content Create page structure Use Cascading Style Sheets to control the layout and look of HTML elements Use Developer Tools to preview CSS changes Know how and when to use Inline CSS Create code that is both readable, compliant with HTML5 standards Understand what makes good SEO For the full course content please download the course information pdf listed above. Who is this course for? This workshop is suitable for anyone with basic PC or Mac skills who wants to understand how the web works. No previous knowledge or experience of HTML or CSS is necessary. Requirements Attendees should have basic PC or Mac skills. You will need a broadband internet connection to participate in this live online course. Certificates Certificate of completion Digital certificate - Included

Circles of adults is a process that ‘listens deeper’ to generate reflective problem solving that can create lasting behaviour change and effective behaviour intervention plans. This is a particularly valuable process for those looking to enhance their leadership and facilitation skills or to build such processes into their school or team approach to complex pupils. ‘The question is not should they be here anymore. Now it’s how can we figure out how best to include them?’ In this practical workshop session we will explore ways of problem solving around complex situations. The session will be practical and will aim to allow the sharing of experiences and good practice as well promoting innovative approaches to problem solving around systemic, organisational as well as individual inclusion issues. Behaviour problems, relationship challenges and personnel dilemmas can all be worked on with these team oriented problem solving processes. We will introduce participants to a powerful and effective approach. The ‘Circles of Adults’ approach addresses the need for a problem solving process that is able to take an in-depth look at meeting the emotional needs that commonly underlie challenging behaviour in schools. The approach is co-facilitated and is designed to enable the participation of teacher teams to reach a deeper understanding of a young person and to evolve a set of hypotheses and emerging strategies that better accommodate to unmet emotional and learning needs. The approach takes at least 90 minutes and is intended for use with the most challenging young people, those at high risk of being permanently excluded from the regular school system. Learning Objectives Increased confidence regarding problem solving around inclusion in mainstream settings Access to a wider range of practical strategies and techniques to impact on communication, realtionship, learning and behaviour issues Learn new problem solving processes Course Content The course answers the questions : How to set up and run a Circle of Adults process How can we work out how to include this child best? How can we understand what lies beneath their behaviour? Is there a more structured way to run this meeting? Can we explore the emotional impact the person is having on us and still agree strategies? How can I get unstuck from this problem?

Preparing for Digital Transformation: Virtual In-House Training Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation. The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients What you will Learn Describe the impact that digital is making on the economy and on customer expectations Examine the nature and drivers of the digital transformation Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation Assess the impact of digital technologies on the current roles and positions in the organization Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization Recognize the new technology trends in the digital transformation and what they mean to the future of the organization Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation Foundation Concepts Digital transformation versus automation Driving forces behind the digital transformation Learning from digital transformation successes Digital Transformation and Customer Orientation The Digital Customer Customer touch points and the customer journey Omnichannel concept Transform to the customer Digital Technologies and the Organization Relationship Management Big Data: The Basis for it All The Human Factor in Digital Transformations Risks of Digital Transformation Technology Trends Data and Business Analytics Other Major Trends Preview of Coming Attractions Pathway to Digital Transformation