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24 Hour Flash Deal **25-in-1 Professional Functional Skills Maths Teacher Mega Bundle** Professional Functional Skills Maths Teacher Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Professional Functional Skills Maths Teacher package online with Studyhub through our online learning platform. The Professional Functional Skills Maths Teacher bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Professional Functional Skills Maths Teacher course provides complete 360-degree training on Professional Functional Skills Maths Teacher. You'll get not one, not two, not three, but twenty-five Professional Functional Skills Maths Teacher courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Professional Functional Skills Maths Teacher courses are yours for as long as you want them once you enrol in this course This Professional Functional Skills Maths Teacher Bundle consists the following career oriented courses: Course 01: Functional Skills Maths Course 02: Functional Skills Maths & English Diploma Course 03: Trigonometry Basics Course 04: Applied Statistics Course 05: Diploma in Statistics & Probability for Data Science & Machine Learning Course 06: Mathematics Course 07: High School Math (Pure Mathematics 1) Course 08: Excel in Personal Finance Course 09: Creative Problem Solving Course 10: Computer Simulation of Realistic Mathematical Models Training Course 11: Calculus Level 1 - Learn Differentiation Course 12: Computer Science with Python Course Course 13: Adult Learning: A Comprehensive Guide for Educators Course 14: Enhancing Adult Literacy and Numeracy Skills Course 15: Adult Education Mastery Training Course 16: Super Learning Course 17: Teaching Techniques & Methodologies Diploma Course 18: Educational Psychology and Development Course 19: Education Management course Course 20: Planning, Delivery and Assessment in Teaching Course 21: Teach to Engage Students Course 22: Blended Learning Course for Teachers Course 23: Understanding Specific Learning Difficulties: Supporting Diverse Learners Course 24: Lesson Planning for Teaching Course 25: Motivational Mentorship: Inspiring Personal and Professional Growth The Professional Functional Skills Maths Teacher course has been prepared by focusing largely on Professional Functional Skills Maths Teacher career readiness. It has been designed by our Professional Functional Skills Maths Teacher specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Professional Functional Skills Maths Teacher Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Professional Functional Skills Maths Teacher bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Professional Functional Skills Maths Teacher Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Professional Functional Skills Maths Teacher Elementary modules, allowing our students to grasp each lesson quickly. The Professional Functional Skills Maths Teacher course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Professional Functional Skills Maths Teacher bundle, you really hit the jackpot. Here's what you get: Step by step Professional Functional Skills Maths Teacher lessons One to one assistance from Professional Functional Skills Maths Teacherprofessionals if you need it Innovative exams to test your knowledge after the Professional Functional Skills Maths Teachercourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Professional Functional Skills Maths Teacher courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Professional Functional Skills Maths Teacher certificate and transcript on the next working day Easily learn the Professional Functional Skills Maths Teacher skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Professional Functional Skills Maths Teacher training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Professional Functional Skills Maths Teacher This course is suitable for anyone interested to further progress there career in: IGCSE Maths A-Level Maths Functional Skills Qualification in Maths at Level 2 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths A-level Mathematics Functional Skills Qualification in Mathematics at Entry 1 Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Entry 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 Functional Skills Qualification in Information & Communication Technology (ICT) at Level 1 Requirements To participate in this Professional Functional Skills Maths Teacher course, all you need is - A smart device A secure internet connection And a keen interest in Professional Functional Skills Maths Teacher Career path You will be able to kickstart your Professional Functional Skills Maths Teacher career because this course includes various courses as a bonus. This Professional Functional Skills Maths Teacher is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Professional Functional Skills Maths Teacher career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Welcome to our Couples Coaching Session an extra long session to tackle pressing issues with a professional therapist, where you and your partner will receive expert guidance and education on how to improve your relationship. Our 1-hour and 30-minute session with a qualified relationship coach will provide you with instant advice and cover a wide range of topics to help you better understand and strengthen your relationship .This session is also suitable if you have one issue you would like to discuss with your partner. During the session, our coach will cover different areas such as effective communication, trust-building, intimacy, conflict resolution, and creating a healthy relationship dynamic. You and your partner will learn how to identify and overcome relationship obstacles, develop strategies for a more fulfilling relationship, and understand each other’s needs better. Our Couples Coaching Session is perfect for anyone looking to improve their relationship and strengthen their connection with their partner. As a new customer, you’ll receive a free 30-minute follow-up call to check on your progress and get further support. Don’t wait to take the first step towards a happier, healthier relationship with your partner. Book your Couples Coaching Session today and start building a stronger, more fulfilling relationship! https://relationshipsmdd.com/product/couples-coaching-session/

Course Overview Communication is one of the most important life skills anyone can have. It is fundamental for conducting business, forming personal relationships and expressing ourselves.  In this Communication Skills Online Course masterclass, you will explore the steps to effective communication. It will teach you top techniques and strategies that will help you to become an excellent communicator in a short space of time. It will take you through this history of communication, the art of listening, body language etiquette in the workplace, and much more. It will equip you with the skills to get your message across clearly, negotiate deals, resolve conflict, and form strong personal and professional relationships. Learn the art of effective communication and enrol in this best-selling course today. This best selling Communication Skills Online Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Communication Skills Online Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Communication Skills Online Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Communication Skills Online Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Communication Skills Online Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Communication Skills Online Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Communication Skills Online Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Listening is an essential aspect of communication in leadership. To become a successful leader and build positive relationships both inside and outside of the workplace, it is crucial to understand the art of listening.  In the Leaders Effective Listening Skills course, you will learn why listening is a powerful nonverbal communication tool, and how to use it to develop your communication and emotional intelligence in the workplace. It explores the key types of listening in detail: active, critical and appreciative, and how to apply these skills to build strong working relationships. This course is not just for leaders and business professionals; anyone can enrol who wishes to learn the art of listening for better communication. Whether you want to apply these skills in your personal or professional life, it will teach you how to use smart listening to interact with people on a much deeper level. This best selling Leaders Effective Listening Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Leaders Effective Listening Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Leaders Effective Listening Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Leaders Effective Listening Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Leaders Effective Listening Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Leaders Effective Listening Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Leaders Effective Listening Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Recent studies indicate a burgeoning demand for professionals equipped with robust skills in Marketing, Entrepreneurship & Communication. As industries navigate through dynamic market landscapes, the fusion of these disciplines becomes pivotal for sustainable growth and competitive advantage. In response to this trend, our Marketing, Entrepreneurship & Communication QLS Endorsed Diploma bundle offers a strategic amalgamation of theoretical frameworks and practical insights, designed to empower learners with the expertise needed to thrive in diverse professional settings. Embark on a transformative journey with our meticulously curated bundle, comprising cutting-edge courses endorsed by the Quality Licence Scheme (QLS) and accredited by the CPD QS. Delve into the intricacies of effective communication, entrepreneurial strategies, and advanced marketing techniques, each module meticulously crafted to enhance your proficiency in Marketing, Entrepreneurship & Communication. Unlock your potential and seize lucrative opportunities with a curriculum meticulously crafted to foster holistic development and career progression. Embrace a future brimming with possibilities as you master the art of Marketing, Entrepreneurship & Communication through our dynamic bundle. QLS Endorsed Courses: Course 01: Certificate in Effective Communication Skills at QLS Level 3 Course 02: Diploma in Entrepreneurship Training at QLS Level 5 Course 03: Advanced Diploma in Marketing at QLS Level 7 CPD QS Accredited Courses: Course 04: Marketing Secrets for High Sales Course 05: Marketing Strategies for Business Course 06: Lead Generation with Attraction Marketing for Business Course 07: Complete Online Marketing & Advertising Course Course 08: Sales Skills Course 09: How To Build Sales Funnels With ClickFunnels Course 10: Creating Highly Profitable Sales Funnels Course 11: Digital Marketing: The Ultimate Guide to Strategic Marketing Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD. LMarketing, Entrepreneurship & Communication QLS Endorsed Diploma. Learning Outcomes: Develop a comprehensive understanding of effective communication strategies across various professional contexts. Acquire advanced entrepreneurial skills to navigate the complexities of business ventures and startup initiatives successfully. Master the intricacies of strategic marketing, leveraging contemporary approaches to drive business growth and brand engagement. Implement innovative lead generation techniques and attraction marketing strategies to enhance customer acquisition and retention. Cultivate proficiency in online marketing and advertising, leveraging digital platforms to maximise reach and impact. Hone essential sales skills and strategies to drive revenue generation and foster long-term client relationships. Encompassing a blend of QLS endorsed and CPD QS accredited courses, our comprehensive Marketing, Entrepreneurship & Communication bundle delves deep into the realms of Marketing, Entrepreneurship & Communication. Through a series of meticulously crafted modules, participants will explore the fundamental principles and advanced strategies shaping these dynamic fields. From mastering the art of effective communication to honing entrepreneurial instincts and leveraging cutting-edge marketing techniques, learners will embark on a transformative journey towards professional excellence. Each course within the Marketing, Entrepreneurship & Communication bundle offers a nuanced exploration of key concepts, supplemented by real-world examples and case studies. Participants will gain practical insights into crafting compelling marketing campaigns, building robust sales funnels, and fostering meaningful connections with target audiences. Whether aspiring to launch a startup, excel in a corporate environment, or advance their career trajectory, this Marketing, Entrepreneurship & Communication bundle equips learners with the knowledge and skills needed to thrive in today's competitive landscape. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring entrepreneurs seeking to establish and scale their ventures. Marketing professionals aiming to elevate their strategic acumen and stay abreast of industry trends. Communication specialists striving to enhance their interpersonal and organisational communication skills. Sales professionals looking to refine their sales techniques and drive revenue growth. Career changers seeking to transition into roles within the Marketing, Entrepreneurship & Communication domains. Students and recent graduates aspiring to kickstart their careers in dynamic and evolving industries. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Marketing Manager Entrepreneurial Consultant Communication Specialist Sales Director Digital Marketing Strategist Brand Manager Business Development Manager Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Level 3 & 4 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Discover how to elevate your career as an executive assistant or personal assistant with our comprehensive EA Mastery Workshop. Gain new skills, strategies, and tools to maximize your impact and achieve success.

Deaf Awareness Training Overview 1 to 1 Live Tutor Support Included | Accredited by CPD | Interactive One Day Training Deaf Awareness Training: a powerful tool that promotes inclusion and improves access for deaf people and those with hearing loss. Deaf Awareness Training Course Description: This Deaf Awareness programme is a general introduction to deafness. Its purpose is to provide information and strategies that will enable individuals to understand a range of deaf issues and use the knowledge gained to communicate more effectively with those from the hard of hearing through to the profoundly deaf. It is designed for anyone in a work or social capacity who has the potential to come into contact with deaf people, for example, banks and retail staff, care workers, education and training bodies, emergency services, hospital and health centre staff, housing associations, legal services, public sector workers, support organisations, theatre and cinema staff, transport bodies and breakdown services, friends, family members and partners, whilst also being a valuable first step for people planning on becoming a communication professional. The programme will equip the reader with awareness skills that when applied will reduce the barriers arising from the communication difficulties between hearing and deaf people. **This course is distributed under the Lead Academy licence.** In Deaf Awareness Training you'll learn about: The importance of deaf awareness, being deaf, different experiences of deafness and hearing loss: you'll experience different perspectives of deafness to enable you to understand how it affects individuals. A history of deafness: we look back through history and consider how attitudes and policies impact on deaf people, then and now. Deaf culture and sign language: you'll gain an insight into unique communities who identify not as a group with a disability but as cultural minorities with their own languages. Equal access: we look at why equal access is important, the effectiveness of lipreading, guidance on good communication and adjustments related to deafness. Some commonly available communication aids and support - from qualified communication-support professionals to technology such as real-time speech-to-text. Accredited by CPD CPD is Recognised by Employers Areas for discussion: Understand how to remove communication barriers A personal experience; how it is to live with a hearing loss Strategies for improved communication Managing your environment and improve accessibility to your services Understand the current hearing technologies to help you understand how hearing loss impacts 11 million people who are affected in the UK Meet the Trainer Adam Linsdell Hello. My name is Adam and I am a British Sign Language Teacher. I am Deaf and have been using British Sign Language since I was a teenager. My personal experience of Deafness was my primary reason for learning BSL and why I have such a deep passion for this beautiful and expressive language. I have studied BSL to NVQ Level 6 and trained to become a teacher, enabling me to achieve my dream of teaching BSL in my local community. This opportunity has enabled me to work with the local Deaf community, building strong relationships and links. I have taught sign language throughout Cambridge, teaching at Anglia Ruskin University, Cambridge Regional College, Cambridgeshire Deaf Association and Cottenham Village College. Usually, I teach face to face but due to the COVID pandemic, my classes moved online - this has been a new experience and a great opportunity for me and my learners. Deaf Awareness Training, Winter 2021 Class starts 4th December 2021 Weekly via Zoom with face to face session Duration: 3 Hours Day & Time: Saturday Mornings, 10.00am - 01.00pm Deaf Awareness Training Full Specification Venue: Zoom Online Teacher: Adam Landsdell Who this course is for: The course is aimed at anyone who interacts with deaf people, or those with a hearing loss, who wishes to have a deeper understanding of the issues they face and Deaf culture. Progression Routes: Further courses are available which cover British Sign Language in more depth: BSL Taster (6 to 12 hours) Level 1 Award in British Sign Language BSL at Work (up to 12 hours) **This course is distributed under the Lead Academy licence.** Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Types of Deafness Statistics Differing Abilities Language Barriers Communication Tactics and Tips (Communication Professionals) Communication Support and How to Use it Modifying Documents and Plain English Use Interpreting Technology / Assistive Aids Legislation Deaf History and Deaf Culture Basic British Sign Language (BSL syntax & grammar) Gesture & Expression Obtain Your Certificate

The most important communication behavior is being able to communicate in an open, safe, and supportive culture. High performance teams use a wide variety of effective communication skills, the bottom line is to be understood. We will show you how to practice the three R's - be reliable, responsible, and reasonable. Understand how to maintain optimal levels of communication awareness. Learning Objectives Explain common team communication challenges. Implement 20 communication traits of effective team members Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00