51076 Courses delivered Online

DOG BEHAVIOUR At Cheshire Dog Services, emphasis is placed on modification of the dog’s behaviour through non-coercive and non-aversive methods. While basic training is a component of any behaviour modification program, it is likely you require assistance in devising a course of action that will help you and your dog successfully overcome any problems that arise during your dogs’ lifetime. Plenty of the problem behaviours that dogs’ develop can be a result of an owner’s misunderstanding of their dogs’ behaviour and can make matters worse when responding in an inappropriate way. Harsh methods can deteriorate your relationship with your dog and build distrust on both sides so using aggression to cure aggression does not work. Many nuisance behaviours or aggression problems are often very normal dog behaviours, therefore using harsh or aversive tactics to remove these undesirable actions are unwarranted and only delay in “fixing” the problem in the first place. Helping you understand dog psychology can give you the foundation to a happier life together! Glyn has a diploma (merit pass) in Advanced Canine Behaviour from the esteemed British College of Canine Studies. Are you experiencing problems with your dog such as: Jumping up Object guarding or stealing Aggression to other dogs, children & strangers Over guarding of you or your house Fear / nervousness / anxiety Excessive barking Getting into the car Barking at people or cars Behaviour Modification takes into account: Ensuring the Health & physical wellbeing of your dog. (physical health – diet, rest, exercise, medical illness ) & emotional wellbeing. Setting the dog up for Success – Avoiding putting the dog in a situation where he/she is likely to fail. Desensitisation & Counter Conditioning – presenting less threatening versions of the triggering stimulus & pairing it with things the dog enjoys. Positive Reinforcement / Differential reinforcement of Alternative Behaviour – teaching other skills the dog can do instead of the unwanted behaviour. Please contact us with the behaviour problems you are encountering and we’ll review what’s involved to help you. We would normally like to carry out a visit to your home, discuss the issue on full, meet your dog and set out what we need to do to help you. At this stage, we’ll set out costs involved as I’m sure you can understand that some behavioural issues can take longer to resolve than others. We would normally like to carry out at least one follow up visit and will provide you with a written report too. Please contact us for prices (they vary depending on what’s required)

Duration 5 Days 30 CPD hours This course is intended for Security administrators Security consultants Network administrators System engineers Technical support personnel Cisco integrators and partners Overview After taking this course, you should be able to: Describe key concepts of NGIPS and NGFW technology and the Cisco Firepower Threat Defense system, and identify deployment scenarios Perform initial Cisco Firepower Threat Defense device configuration and setup tasks Describe how to manage traffic and implement Quality of Service (QoS) using Cisco Firepower Threat Defense Describe how to implement NAT by using Cisco Firepower Threat Defense Perform an initial network discovery, using Cisco Firepower to identify hosts, applications, and services Describe the behavior, usage, and implementation procedure for access control policies Describe the concepts and procedures for implementing security intelligence features This course gives you knowledge and skills to use and configure Cisco© Firepower Threat Defense technology, beginning with initial device setup and configuration and including routing, high availability, Cisco Adaptive Security Appliance (ASA) to Cisco Firepower Threat Defense migration, traffic control, and Network Address Translation (NAT). You will learn how to implement advanced Next-Generation Firewall (NGFW) and Next-Generation Intrusion Prevention System (NGIPS) features, including network intelligence, file type detection, network-based malware detection, and deep packet inspection. You will also learn how to configure site-to-site VPN, remote-access VPN, and Secure Sockets Layer (SSL) decryption before moving on to detailed analysis, system administration, and troubleshooting. Cisco Firepower Threat Defense Overview Examining Firewall and IPS Technology Firepower Threat Defense Features and Components Examining Firepower Platforms Examining Firepower Threat Defense Licensing Cisco Firepower Implementation Use Cases Cisco Firepower NGFW Device Configuration Firepower Threat Defense Device Registration FXOS and Firepower Device Manager Initial Device Setup Managing NGFW Devices Examining Firepower Management Center Policies Examining Objects Examining System Configuration and Health Monitoring Device Management Examining Firepower High Availability Configuring High Availability Cisco ASA to Firepower Migration Migrating from Cisco ASA to Firepower Threat Defense Cisco Firepower NGFW Traffic Control Firepower Threat Defense Packet Processing Implementing QoS Bypassing Traffic Cisco Firepower NGFW Address Translation NAT Basics Implementing NAT NAT Rule Examples Implementing NAT Cisco Firepower Discovery Examining Network Discovery Configuring Network Discovery Implementing Access Control Policies Examining Access Control Policies Examining Access Control Policy Rules and Default Action Implementing Further Inspection Examining Connection Events Access Control Policy Advanced Settings Access Control Policy Considerations Implementing an Access Control Policy Security Intelligence Examining Security Intelligence Examining Security Intelligence Objects Security Intelligence Deployment and Logging Implementing Security Intelligence File Control and Advanced Malware Protection Examining Malware and File Policy Examining Advanced Malware Protection Next-Generation Intrusion Prevention Systems Examining Intrusion Prevention and Snort Rules Examining Variables and Variable Sets Examining Intrusion Policies Site-to-Site VPN Examining IPsec Site-to-Site VPN Configuration Site-to-Site VPN Troubleshooting Implementing Site-to-Site VPN Remote-Access VPN Examining Remote-Access VPN Examining Public-Key Cryptography and Certificates Examining Certificate Enrollment Remote-Access VPN Configuration Implementing Remote-Access VPN SSL Decryption Examining SSL Decryption Configuring SSL Policies SSL Decryption Best Practices and Monitoring Detailed Analysis Techniques Examining Event Analysis Examining Event Types Examining Contextual Data Examining Analysis Tools Threat Analysis System Administration Managing Updates Examining User Account Management Features Configuring User Accounts System Administration Cisco Firepower Troubleshooting Examining Common Misconfigurations Examining Troubleshooting Commands Firepower Troubleshooting

Helping customers buy products or services from retail organisations such as department stores, garden centres, high street chains, supermarkets and online and mail order businesses.

No-one in business will succeed if they are not financially literate - and no business will succeed without financially-literate people. This is the ideal programme for managers and others who don't have a financial qualification or background but who nonetheless need a greater understanding of the financial management disciplines essential to your organisation. This course will give the participants a sound understanding of financial reports, measures and techniques to make them even more effective in their roles. It will enable participants to: Overcome the barrier of the accountants' strange language Deal confidently with financial colleagues Improve their understanding of your organisation's finance function Radically improve their planning and budgeting skills Be much more aware of the impact of their decisions on the profitability of your organisation Enhance their role in the organisation Boost their confidence and career development 1 Review of the principal financial statements What each statement containsOutlineDetail Not just what the statements contain but what they mean Balance sheets and P&L accounts (income statements) Cash flow statements Detailed terminology and interpretation Types of fixed asset - tangible, etc. Working capital, equity, gearing 2 The 'rules' - Accounting Standards, concepts and conventions Fundamental or 'bedrock' accounting concepts Detailed accounting concepts and conventions What depreciation means The importance of stock, inventory and work in progress values Accounting policies that most affect reporting and results The importance of accounting standards and IFRS 3 Where the figures come from Accounting records Assets / liabilities, Income / expenditure General / nominal ledgers Need for internal controls 'Sarbox' and related issues 4 Managing the budget process Have clear objectives, remit, responsibilities and time schedule The business plan Links with corporate strategy The budget cycle Links with company culture Budgeting methods'New' budgetingZero-based budgets Reviewing budgets Responding to the figures The need for appropriate accounting and reporting systems 5 What are costs? How to account for them Cost definitions Full / absorption costing Overheads - overhead allocation or absorption Activity based costing Marginal costing / break-even - use in planning 6 Who does what? A review of what different types of accountant do Financial accounting Management accounting Treasury function Activities and terms 7 How the statements can be interpreted What published accounts contain Analytical review (ratio analysis) Return on capital employed, margins and profitability Making assets work - asset turnover Fixed assets, debtor, stock turnover Responding to figures EBIT, EBITEDIA, eps and other analysts' measure 8 Other key issues Creative accounting Accounting for groups Intangible assets - brand names Company valuations Fixed assets / leased assets / off-balance sheet finance

Qualification Number Level 1: 603/5291/7 Qualification Number Level 2: 600/3423/3 Minimum entry age 19 Guided Learning Hours Level 1: 30 Guided Learning Hours Level 2: 115  What does this qualification cover?  Level 1: • Know how to deliver good customer service • Know different communication methods • Know how to provide good customer service in line with organisational procedures • Know how to effectively deal with customer queries, problems and complaints. Level 2: • The principles of customer service • How customer needs and expectations are formed • The principles of responding to customers' problems or complaints • Interpersonal and team working skills • How to meet customer needs and expectations • Communicating effectively with customers • Legislation which supports the customer service process Who is it suitable for?  This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is suitable for learners aged 19 and above. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? Level 1: The qualification is made up of one mandatory unit: • Unit 1 Customer Service Principles Level 2: The qualification is made up of two mandatory units: • Unit 1 Supporting the customer service environment • Unit 2 Delivery of effective customer service How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Duration 5 Days 30 CPD hours This course is intended for Developed for experienced IT Professionals working with Citrix Virtual Apps and Desktops 7.1x. Potential students include administrators, engineers, and architects responsible for the end user workspace, provisioning services environment, and overall health and performance of the solution. Overview How to configure Workspace Environment Management to improve the end user environment and virtual resource consumption Understand Zones in Citrix Virtual Apps and Desktops 7.1x and how to account for user and desktop locations and optimal connection and registration How to build and manage App Layers to minimize image sprawl with Citrix Virtual Apps and Desktops 7.1x Understand and configure HDX channels and protocols for improved performance delivering multimedia and data over network connections Get more value out of your Citrix Virtual Apps and Desktops 7.1x investment through the use of Workspace Environment Management, Provisioning Services, Application Layering, and advanced features. Students leave this course with a good understanding of how to manage more complex solutions such as multizone environments spanning multiple locations with configurations around StoreFront, the Delivery Controllers, and HDX. Students will gain the skills to improve logon times, user personalization, and resource performance through Workspace Environment Management. Also, learn to optimize management of your app and desktop images by building and combining App Layers. End the course by learning to install, configure, and manage Provisioning Services in accordance with leading practices.This course includes a voucher to take the related exam (1Y0-311 Citrix XenApp and XenDesktop 7.15 Advanced Administration) and earn your Citrix Certified Professional - Virtualization (CCP-V) certification. Implementing Redundancy and Scalability StoreFront and Citrix Gateway Site Infrastructure Machines Running the Virtual Delivery Agent Managing a Virtual Apps and Desktops Environment with Multiple Locations Zones VDA Registration in a Multi-Zone Environment Zone Preference Optimal Gateway Routing and Zones Managing StoreFront Store Subscriptions in a Multi- Location Environment StoreFront and Citrix ADC Branding Implementing Backups and Disaster Recovery Backups Disaster Recovery Considerations Disaster Recovery Process Implementing Advanced Authentication Methods Multi-factor Authentication - RADIUS & OTP Multi-factor Authentication - Smart Card Authentication Federated Authentication - ADFS, SAML, and FAS Improving App and Data Security Introduction to Application Security Preventing Jailbreak Attacks Minimizing the Impact of Attacks Securing Machines Running the Virtual Delivery Agent TLS to VDA Encryption GPOs and Citrix Policies Image Management Introduction to Troubleshooting Troubleshooting Methodology Process (Standard Slide) Resource Tools and Utilities Introduction to PowerShell Troubleshooting Access Issues Troubleshooting StoreFront Troubleshooting Citrix Gateway Troubleshooting Delivery Controller Issues Validating FMA Services Troubleshooting VDA Registration Issues Troubleshooting VDA Registration Troubleshooting HDX Connection Issues Troubleshooting HDX Connections Introduction to App Layering App Layering Introduction Architecture and How it Works Creating an OS Layer The OS Layer Creating a Platform Layer The Platform Layer Creating App Layers The App Layers Creating Elastic App and User Layers Elastic App Layering User Layers Deploying a Layered Image using Citrix Virtual Apps and Desktops Using Templates in App Layering Using Layered Images in a Citrix Virtual Apps and Desktops Site Exploring Layer Priority Layer Priority Maintaining an App Layering Environment Updating Layers Maintaining and Updating the App Layering Environment Common App Layering Considerations and Additional Resources Introduction to Workspace Environment Management (WEM) Workspace Environment Management (WEM) Introduction WEM Administration Using WEM to Centralize Managing User Resources with WEM Managing Profiles with WEM Managing Endpoints with the WEM Transformer Feature Using WEM for Performance Optimization Optimizing Machine Performance with WEM Optimizing User Experience with WEM Using WEM to Secure Environments WEM Environments Migrating and Upgrading WEM Migrating to WEM Upgrading a WEM Deployment WEM Multi-Location Considerations

Personal Tax Return and Self Assessment Accounting training Course Overview: Most self-employed people and directors of companies have to do submit a Tax Return every year. If you are a self-employed person you may learn how to do tax return yourself. As a result, you can save money by not having to pay an external agent. Don't forget You can also save more money as you will know more about how to apply for a tax rebate. According to statistics, more than 60% of taxpayers not sure how to do tax return correctly and lose money for not knowing how to apply for a tax rebate correctly. If you want to offer tax services to the general public, then skills in this sector can dramatically improve your job prospect or business prospect. How to do a tax return? Firstly, you need to be registered with HMRC to process your tax return. You should get a UTR (Unique Tax Reference) no, which is your personal identification no for tax purpose. Once you have details for all incomes and expenditure, you can submit them electronically to HMRC. The deadline for submitting a personal tax return is 31 January for the previous tax year. Apply for a Tax Rebate It is possible that you could be eligible for a tax rebate. The most possible scenarios are: When you pay more tax than required Submitting an incorrect tax return Claiming special Tax relief There could be many more reasons why should you get a tax refund. It is vital to know the scenarios under which you should apply for a tax rebate. Certificate of Attendance Identify the type(s) of returns that may be completed Understand the duties and responsibilities of a bookkeeper/tax agent when completing self-assessment tax returns Calculating the taxes on profits for Self Employed & on income for Employed individuals Understanding differences between Drawings & Dividends Introduction to UTR and NI Classes Understanding Tax Return submission procedures to HMRC (using 2 individual Scenarios) Analysing Class 2 & Class 4 NIC Analysing Personal Allowance Analysing Income from Self Employments Employment benefits Analysis Analysis of Car & Fuel benefits Analysis of savings and investment income and tax implications on them. Introduction to Capital Gains Tax analysis Introduction to Inheritance Tax Analysis Understanding the procedure for payment and administration of both tax and National Insurance Contributions

This course teaches you astro navigation, ocean passages, worlwide meteorology, and the practical skills required to use a Sextant for Ocean Navigation.

Where should management effort be directed? In controlling costs and ensuring proper engineering in live projects? - yes, of course, but true cost control comes by understanding, eliminating and minimising risk prior to a business committing any funds. This course studies the stages required for practical financial and business appraisals of projects and capital expenditure. This course has two primary objectives: To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource, cash - the investors', governments' or shareholders' money must not be squandered To improve the quality of the appraisal process in the widest sense - demonstrating how the process of project and capital expenditure appraisal can be used to dramatically improve cost control and deliver as risk-free as possible expenditure As a result of the course, participants will be able to: Understand the economics of appraisal Be in control of their projects from the start Understand the economics of their projects - and devise the most appropriate mode Carry out sensitivity analysis and identify risk Improve their methods of appraisal and approach Focus on the risk areas and take out risk and control costs before they over-run The benefits of attending this course will be demonstrable from day one. Thorough appraisals and risk assessment follow through to success in project management and detailed cost control and project management. 1 Introduction Why appraise? Taking risk out of investment The short- and long-term results of not appraising business expenditure 2 Developing an appraisal process The process - overall and stage-by-stage objectives Understand business and technical risks Manage resources and time Do you invest enough time and effort at this stage? Take out the risks - control costs before you are committed to contracts and action Checklists 3 Appraisal arithmetic Review of the arithmetic of appraisalThe time value of moneyThe effects of different interest or required ratesThe effects of inflation (or deflation) in prices and costs Understanding the economics of appraisal is essential 4 Appraisal measures Meaning and use of appraisal measures Identifying the most appropriate measures for your particular business Payback Discounted cash flow measures - NPV and IRR Other measures - FW, AW, Profitability Index The meaning of the measures and their application in practice 5 Cost benefit analysis The effect on decision-making of more intangible benefits Cost benefit analysis Ensuring costs are genuine Measuring intangible benefits Environmental issues Consideration of intangible benefits in the appraisal decision-making process 6 Developing appropriate models Developing models - examples of spreadsheet models and measures for many different situations Modelling investment opportunities - summarising outcomes Sensitivity analysis - identifying, quantifying and taking out risk 7 Developing an appraisal process The process - managing risk from the outset Using the process in risk management, negotiating and project management Take out risk by thoroughly knowing your project - developing your own process

Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators or network administrators, Network professionals who have experience working with VMware NSX Advanced Load Balancer and are responsible for designing or deploying Application Delivery Controllers solutions Overview By the end of the course, you should be able to meet the following objectives: Describe the NSX Advanced Load Balancer components and main functions Describe NSX Advanced Load Balancer Global Server Load Balancing architecture Explain NSX Advanced Load Balancer key features and benefits Understand and apply a Global Server Load Balancing design framework Deploy and configure NSX Advanced Load Balancer Global Server Load Balancing infrastructure Explain and Configure Global Server Load Balancing Application components such as Global Server Load Balancing Service, Global Server Load Balancing Pools and Health Monitors with related components Gather relevant information and perform basic troubleshooting of Global Server Load Balancing applications leveraging built-in NSX Advanced Load Balancer tooling Describe and Configure NSX Advanced Load Balancer application and infrastructure monitoring This 3-day course prepares you to lead VMware NSX Advanced Load Balancer (Avi Networks) Global Server Load Balancing design and deployment projects by providing an understanding of general design processes, frameworks and configurations. You look at the design and deployment considerations for Global Server Load Balancing as part of an overall software-defined data center design. This course covers key NSX Advanced Load Balancer (Avi Networks) Global Server Load Balancing features and functionalities offered in the NSX Advanced Load Balancer 18.2 release. Access to a software-defined data center environment is provided through hands-on labs to reinforce the skills and concepts presented in the course. Course Introduction Introductions and course logistics Course objectives Introduction to NSX Advanced Load Balancer Introduce NSX Advanced Load Balancer Discuss NSX Advanced Load Balancer use cases and benefits Explain NSX Advanced Load Balancer architecture and components Explain the management, control, data, and consumption planes and functions Virtual Services Configuration Concepts Explain Virtual Service components Explain Virtual Service types Explain and configure basic virtual services components such as Application Profiles, Network Profiles, Pools and Health Monitors DNS Foundations Review, discuss and explain DNS fundamentals Describe NSX Advanced Load Balancer DNS and IPAM providers Global Server Load Balancing Introduce Global Server Load Balancing concepts and benefits Explain and configure NSX Advanced Load Balancer infrastructure Explain and configure DNS Virtual Service components Explain and configure GSLB Service Engine Group Describe and configure GSLB Sites Explain and configure basic GSLB Services, to include pools and health monitors Describe GSLB Service Load Balancing algorithms Explain and configure Data and Control Plane-based Health Monitors Describe GSLB Health Monitor Proxy Global Server Load Balancing Advanced Topics Explain and configure advanced GSLB service properties such as different type of pool members, Host Header and TLS SNI extensions handling within GSLB Health Monitors Describe EDNS Client Subnet Describe Geo-aware Global Server Load Balancing Design and configure Geo-aware Global Server Load Balancing Describe and leverage DNS Policies to customize client experience Explain and configure Topology-aware Global Server Load Balancing Explain and configure GSLB 3rd party sites Describe GSLB Health Monitor sharding Describe GSLB Service Engine sizing implications Troubleshooting NSX Advanced Load Balancer GSLB Solution Introduce Infrastructure and Application troubleshooting Concepts Describe Control Plane and Data Plane-based troubleshooting Describe GSLB Infrastructure troubleshooting Describe GSLB Services troubleshooting Explain Health Monitors troubleshooting Describe Geo-aware and Topology-based GSLB Services troubleshooting Explain Application Analytics and Logs Describe Client Logs analysis Leverage CLI for advanced data plane troubleshooting Monitoring NSX Advanced Load Balancer Solution Describe NSX Advanced Load Balancer Events Describe and configure NSX Advanced Load Balancer Alerts Describe NSX Advanced Load Balancer monitoring capabilities leveraging SNMP, Syslog and Email