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5415 Courses delivered Online

Lead Awareness Online Training

By Online Training Academy

Explore the critical aspects of lead awareness with our comprehensive online training course. From understanding the basics of lead and its health implications to practical measures for prevention at home and in the workplace, each module delves into vital topics such as biochemical effects, lead poisoning, and legal considerations. Equip yourself with essential knowledge to safeguard your health and comply with regulations effectively. Ideal for professionals and individuals seeking to enhance their awareness and proactive approach towards lead safety. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this lead awareness online training, learners will gain a comprehensive understanding of lead and its impact on health. They will explore how lead exposure occurs and its effects on the body. The training covers the biochemical and toxicological effects of lead, detailing how lead poisoning happens and its symptoms. Learners will also learn about lead paint hazards and prevention strategies, both at home and in the workplace. They will understand the legal aspects related to lead exposure, including regulations and responsibilities. By the end of the course, learners will be equipped with knowledge on identifying lead risks, implementing preventive measures, and ensuring safety in environments where lead exposure is a concern. This training aims to empower learners with the information needed to protect themselves and others from the dangers associated with lead exposure. Course Curriculum: Module 01: Introduction to Lead Module 02: Lead and Your Health Module 03: Exposure to Lead Module 04: Biochemical and Toxicological Effects of Lead Module 05: Lead Poisoning Module 06: Lead Paint Module 07: Lead Poisoning Prevention at Home Module 08: Preventive Measures for Lead Toxicity in Workplace Module 09: Lead and the Law Learning Outcomes: Identify sources and uses of lead in various environments. Explain the health risks associated with lead exposure. Describe methods of measuring exposure to lead. Discuss the physiological effects of lead on the human body. Recognise symptoms and treatment of lead poisoning. Apply preventive measures to reduce lead exposure risks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Lead Awareness Online Training 2:15:19 1: Module 01: Introduction to Lead 14:21 2: Module 02: Lead and Your Health 12:16 3: Module 03: Exposure to Lead 14:57 4: Module 04: Biochemical and Toxicological Effects of Lead 14:21 5: Module 05: Lead Poisoning 09:01 6: Module 06: Lead Paint 07:41 7: Module 07: Lead Poisoning Prevention at Home 13:56 8: Module 08: Preventive Measures for Lead Toxicity in Workplace 15:16 9: Module 09: Lead and the Law 32:30 10: CPD Certificate - Free 01:00 Who is this course for? Workers in industries with potential lead exposure. Homeowners concerned about lead in their environment. Public health officials and policymakers needing comprehensive understanding. Environmental consultants and inspectors assessing lead risks. Health educators aiming to inform communities about lead hazards. Career path Environmental Health Officer Occupational Health Advisor Construction Site Supervisor Public Health Inspector Industrial Hygienist Environmental Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Lead Awareness Online Training
Delivered Online On Demand2 hours 18 minutes
£12

Dementia Training Course

By Training Tale

Dementia Training: Dementia Training Online Are you curious to find out more about dementia? Hence, in order to provide comprehensive knowledge and skills concerning Awareness of Dementia, here is our Dementia Training: Dementia Training. Dementia Training: Dementia Training equips all the details about dementia, its signs, and how to spread awareness about dementia. This Dementia Training: Dementia Training explains dementia care and the extent of focusing on the person. Through this Dementia Training: Dementia Training, you will learn how to better connect and convey with people who have dementia, making a positive mark on their care. This Dementia Training: Dementia Training also helps to understand the diversity of individuals with dementia. Enrol in our Dementia Training: dementia training to improve your capacity to assist someone with dementia! Learning Outcomes of Dementia Training: Dementia Training Course After completing this Dementia Training: Dementia Training, the learner will be able to: Understand the fundamentals of dementia through the Dementia Training. Our Dementia Training helps to understand approaches that enable individuals with dementia to experience well-being. Dementia Training explains the factors that can influence communication and interaction with individuals who have dementia. Gain a solid understanding of the diversity of individuals with dementia with the help of this Dementia Training. Special Offers of this Dementia Training: Dementia Training Course This Dementia Training: Dementia Training Course includes a FREE PDF Certificate. Lifetime access to this Dementia Training Course Instant access to this Dementia Training: Dementia Training Course Get FREE Tutor Support from Monday to Friday in this Dementia Training: Dementia Training Course [ Note: Free PDF certificate will be provided as soon as completing the Dementia Training: Dementia Training Course] Dementia Training: Dementia Training Online Industry Experts Designed this Dementia Training course into 4 detailed modules. Course Curriculum of this Dementia Training Course: Module 01: Dementia Awareness Module 02: The Person-Centred Approach to the Care and Support of Individuals with Dementia Module 03: Understand the Factors that Can Influence Communication and Interaction with Individuals Who Have Dementia Module 04: Understand Equality, Diversity and Inclusion in Dementia Care Assessment Method of Dementia: Dementia Training After completing each module of the Dementia: Dementia Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Dementia: Dementia Training After completing the MCQ/Assignment assessment for this Dementia: Dementia Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Dementia Training: Dementia Training This Dementia Training: Dementia course is suitable for anyone interested in social care in either a local authority or private care setting. It is also suitable for qualified practitioners who have not covered Dementia: Dementia care in previous qualifications. Requirements Dementia Training: Dementia Training Students who intend to enrol in this Dementia Training: Dementia Training course must meet the following requirements: Dementia Training: Good command of the English language Dementia Training: Must be vivacious and self-driven Dementia Training: Basic computer knowledge Dementia Training: A minimum of 16 years of age is required Career path Dementia Training: Dementia Training After completing this Dementia: Dementia training course, you will gain the skills required for employment or career progression in the health and social care sector. Certificates Certificate of completion Digital certificate - Included

Dementia Training Course
Delivered Online On Demand14 hours
£12

Investment Training Certificate

4.7(26)

By Academy for Health and Fitness

Investment skills refer to making informed and effective decisions about investing money to achieve a financial goal. This includes understanding financial markets, evaluating investment options' potential risks and rewards, and developing a plan to achieve specific financial objectives. This Certificate in Investment Training at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Developing investment skills requires a combination of education and experience. In addition, there are many factors to consider when making investment decisions, including an individual's financial goals, risk tolerance, and time horizon. Therefore, it is crucial to conduct research and analysis to understand the potential risks and rewards of different investments and to diversify a portfolio to manage Risk. Investing involves taking on some level of Risk, as the value of an investment may fluctuate over time. That's why investors need deep knowledge & understanding before going for investing. And that is where our comprehensive course helps you in investing. Enrol now and learn in detail. Learning Outcomes: Exploring the fundamentals of investment Knowing the types and techniques of investment Key concepts in investment Understanding the finance Bond market investment & how it works Stock market investment techniques Keep safe your investments and reduce the risk Easily maintain the portfolio This course will assist you in becoming an expert in this area. Our world-class tutors will answer your questions and help you master investing. Furthermore, this course provides a thorough understanding of the fundamentals of investing as well as all methods. So, add this course to your cart - master the sought-after skills and pave the way for your next breakthrough! Why Prefer this Investment Training Certificate Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of this Investment Training Certificate course: Module 01: Introduction to Investment Module 02: Types and Techniques of Investment Module 03: Key Concepts in Investment Module 04: Understanding the Finance Module 05: Investing in Bond Market Module 06: Investing in Stock Market Module 07: Risk and Portfolio Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Investment Training at QLS Level 3exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Beginner Individuals who are interested in investing People who want to achieve financial independence Individuals seeking a passive income lifestyle Anyone with an interest in the stock market or Bond Market Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path Investment Officer Stockbroker Share Market Investor Investment Strategist Wealth Management Executive Private Wealth Manager Business analyst Investment Consultant Financial Analyst Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Investment Training at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Investment Training at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Investment Training Certificate
Delivered Online On Demand6 days
£12

Understanding Autism - QLS Endorsed

4.7(26)

By Academy for Health and Fitness

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! "Autism doesn't have to define a person. Artists with autism are like anyone else: They define themselves through hard work and individuality." - Adrienne Bailon This Certificate in Understanding Autism at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development and career progression related to Understanding Autism substantial and easier than ever! Are you interested in understanding Autism Spectrum Disorder (ASD) and the challenges faced by individuals with autism? Our Autism course is designed to provide you with a comprehensive understanding of ASD, its diagnosis, and cognitive approaches to autism. You will learn about learning difficulties related to autism and how to deal with autistic individuals effectively. You will also gain knowledge about engagement in autism awareness and other considerations for dealing with autistic individuals. Our course is perfect for those who want to learn more about autism and gain insight into how to support autistic individuals. By taking this course, you will develop an understanding of autism and how to approach individuals with autism in a way that is respectful and inclusive. Learning Outcomes: Understand Autism Spectrum Disorder (ASD) Identify learning difficulties related to autism Recognise the process of autism diagnosis Gain knowledge of cognitive approaches to autism Develop effective communication strategies for dealing with autistic individuals Apply practical tips for dealing with autistic individuals Understand the importance of engagement in autism awareness Consider ethical and moral concerns related to dealing with autistic individuals This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned understanding autism lesson planning Innovative and engaging content and activities Understanding Autism course assessments that measure higher-level thinking and skills Complete this program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the Understanding Autism course materials. Then, from any internet-enabled device, access the Understanding Autism course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here are the topics you will cover in this Course: Certificate in Understanding Autism at QLS Level 3 Module 1: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals who work with autistic individuals Anyone interested in understanding and supporting autistic individuals Requirements You will not need any prior background or expertise to enrol in this course. Career path People in this sector tend to explore their opportunities in areas such, Behaviour Analyst (average salary £34,000 per year) Speech and Language Therapist (average salary £37,000 per year) Special Education Teacher (average salary £30,000 per year) Certificates CPD Accredited Certificate Digital certificate - £10 Certificate in Understanding Autism at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Understanding Autism at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Understanding Autism - QLS Endorsed
Delivered Online On Demand6 days
£12

Team Management

5.0(1)

By LearnDrive UK

Team management course will teach you how to build high-performance teams, and how to manage multicultural teams effectively.

Team Management
Delivered Online On Demand1 hour
£5

Change Ourselves! Becoming More Effective Change Agents Through Our Own Personal Journeys of Change

By IIL Europe Ltd

Change Ourselves! Becoming More Effective Change Agents Through Our Own Personal Journeys of Change Jane will explore how being open to the willingness to embrace, and also actively seek out opportunities for change in ourselves and how these changes can help us to become more agile and effective at managing transformational change projects for others. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Change Ourselves! Becoming More Effective Change Agents Through Our Own Personal Journeys of Change
Delivered Online On Demand5 hours
£10

It's About Ideas: The Care, Feeding, and Development of Ideas

By IIL Europe Ltd

It's About Ideas: The Care, Feeding, and Development of Ideas The Care, Feeding, and Development of Ideas. This video will explore specifically how to cultivate and implement new ideas across the global organization. Based on the work of Dr. Ed Hoffman and Dr. Larry Prusak this presentation will offer a proven process for idea development and application. These concepts, principles and processes will be explored and directly applied to ideas you want to bring to your organization. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

It's About Ideas: The Care, Feeding, and Development of Ideas
Delivered Online On Demand45 minutes
£10

Leading into the Great Unknown: Generating the Precedence

By IIL Europe Ltd

Leading into the Great Unknown: Generating the Precedence What do you do when there is no precedence? How do you lead a team whilst they are generating that precedence, whilst they live in that ambiguity? Within pharma drug development we are always trying to deliver medicines to patients in new ways, faster and more innovative ways, using new methodologies and technologies. Leading teams when they are constructing what will become 'business as usual' is a rollercoaster but one we must ride. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Leading into the Great Unknown: Generating the Precedence
Delivered Online On Demand45 minutes
£10

Machine Learning for Predictive Maps in Python and Leaflet

5.0(10)

By Apex Learning

Overview This comprehensive course on Machine Learning for Predictive Maps in Python and Leaflet will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Machine Learning for Predictive Maps in Python and Leaflet comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Machine Learning for Predictive Maps in Python and Leaflet. It is available to all students, of all academic backgrounds. Requirements Our Machine Learning for Predictive Maps in Python and Leaflet is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 33 lectures • 05:59:00 total length •Introduction: 00:10:00 •Python Installation: 00:04:00 •Creating a Python Virtual Environment: 00:07:00 •Installing Django: 00:09:00 •Installing Visual Studio Code IDE: 00:06:00 •Installing PostgreSQL Database Server Part 1: 00:03:00 •Installing PostgreSQL Database Server Part 2: 00:09:00 •Adding the settings.py Code: 00:07:00 •Creating a Django Model: 00:10:00 •Adding the admin.py Code: 00:21:00 •Creating Template Files: 00:10:00 •Creating Django Views: 00:10:00 •Creating URL Patterns for the REST API: 00:09:00 •Adding the index.html code: 00:04:00 •Adding the layout.html code: 00:19:00 •Creating our First Map: 00:10:00 •Adding Markers: 00:16:00 •Installing Jupyter Notebook: 00:07:00 •Data Pre-processing: 00:31:00 •Model Selection: 00:20:00 •Model Evaluation and Building a Prediction Dataset: 00:11:00 •Creating a Django Model: 00:04:00 •Embedding the Machine Learning Pipeline in the Application: 00:42:00 •Creating a URL Endpoint for our Prediction Dataset: 00:06:00 •Creating Multiple Basemaps: 00:09:00 •Creating the Marker Layer Group: 00:10:00 •Creating the Point Layer Group: 00:12:00 •Creating the Predicted Point Layer Group: 00:07:00 •Creating the Predicted High Risk Point Layer Group: 00:12:00 •Creating the Legend: 00:09:00 •Creating the Prediction Score Legend: 00:15:00 •Resource: 00:00:00 •Assignment - Machine Learning for Predictive Maps in Python and Leaflet: 00:00:00

Machine Learning for Predictive Maps in Python and Leaflet
Delivered Online On Demand5 hours 59 minutes
£12

Diploma in Lean Leadership and Change Management

5.0(10)

By Apex Learning

Overview This comprehensive course on Diploma in Lean Leadership and Change Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Diploma in Lean Leadership and Change Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Diploma in Lean Leadership and Change Management. It is available to all students, of all academic backgrounds. Requirements Our Diploma in Lean Leadership and Change Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 81 lectures • 06:40:00 total length •Why 00:04:00 •What 00:04:00 •Curriculum 00:05:00 •How 00:04:00 •What is Culture: 00:06:00 •Culture Drivers: 00:08:00 •Resources: 00:05:00 •Activity 1: 00:03:00 •House of Lean: 00:03:00 •Evolution: 00:04:00 •Shingo: 00:09:00 •Honda: 00:09:00 •Activity 2: 00:02:00 •JIT: 00:07:00 •Kanban: 00:08:00 •Continuous Improvement and Leadership: 00:04:00 •Waste Intro: 00:10:00 •Forms of Waste 1: 00:06:00 •Management Waste: 00:07:00 •Activity3: 00:02:00 •Scientific Method: 00:07:00 •Gemba Walk: 00:06:00 •Heijunka: 00:05:00 •Visual Display: 00:07:00 •Activity 4: 00:02:00 •Kaizen: 00:06:00 •Lean Leadership Intro: 00:07:00 •The Mind of the Lean Leader: 00:04:00 •The Mind of the Lean Leader - Transitions: 00:07:00 •Lean Leadership1. External Challenge: 00:06:00 •Lean Leadership 2. Internal Challenge: 00:06:00 •Activity 5: 00:02:00 •Lead WSA: 00:02:00 •Be the Model: 00:03:00 •Coach Others: 00:07:00 •Motivation: 00:04:00 •Reinforce Your Strategy: 00:04:00 •Activity 6: 00:01:00 •Intrinsic Reinforcement: 00:08:00 •Paths to Lean: 00:05:00 •How You Change: 00:03:00 •Design Thinking: 00:08:00 •Design Process: 00:09:00 •Capability Analysis: 00:05:00 •Charter: 00:05:00 •Activity 7: 00:02:00 •Design Team: 00:06:00 •Discovery: 00:06:00 •Discover the Process: 00:07:00 •Dream: 00:07:00 •Design technical: 00:07:00 •Design Structure: 00:08:00 •Social Design: 00:06:00 •Activity 8: 00:03:00 •VON Case Study: 00:10:00 •WSA Summary: 00:04:00 •Activity 9: 00:02:00 •Why Teams: 00:06:00 •Types of Teams: 00:06:00 •Team Charter: 00:05:00 •Team Maturity: 00:05:00 •Team Roles and Responsibilities: 00:05:00 •Team Agenda: 00:05:00 •Activity 10: 00:02:00 •Facilitation 1: 00:06:00 •Facilitation 2: 00:04:00 •Team Scoreboard: 00:07:00 •Activity 11: 00:01:00 •Map Team's Work: 00:03:00 •Attitudes: 00:05:00 •Five Whys: 00:03:00 •PDSA 1: 00:04:00 •PDSA 2: 00:04:00 •PDCA example: 00:01:00 •Activity 12: 00:01:00 •A3: 00:06:00 •Standard Work: 00:05:00 •Leader Standard Work: 00:04:00 •Activity 13: 00:02:00 •Summary: 00:03:00 •Additional Study Materials: Diploma in Lean Leadership and Change Management: 00:00:00

Diploma in Lean Leadership and Change Management
Delivered Online On Demand6 hours 40 minutes
£12