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Description Life Skills Coaching Diploma Coaching is a profession which is greatly different from fields like counselling, mentoring, consulting, therapy, etc. In a coaching process issues relating to business, profession, personal relationships, etc. can be discussed and solved. A coach will examine the present situation and find out the challenges and obstacles and suggest a plan to act in order to solve the issues. Life coaching is a profession that suits best for a person who finds happiness and satisfaction in motivating and inspiring others. Life coaches use various methods that will help the clients set and reach their goals. Coaching is not meant for any psychological problems and coaches are not consultants or therapists. Life coaching has developed into a broader discipline by drawing inspiration from subjects like psychology, sociology, mentoring, counselling, etc. What You Will Learn 1: Coaching 2: Personal brilliance model 3: Listening skills 4: Questioning skills 5: Rapport building 6: The grow model 7: Best life coach process 8: Managing coaching meetings 9: Appropriate styles of feedback 10: ICF code of ethics Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

This Offer is Valid only for the First 50 Learners! Education and training can significantly influence one's ability to flourish. This Focus Awards Level 4 Certificate in Education and Training (RQF) qualification will encourage you to think strategically and critically, allowing you to perform successfully. This 36-credit Level 4 Certificate in Education and Training (RQF) qualification is offered by Focus Awards. This honourable awarding organisation is regulated by Ofqual and assures competence and recognition of your qualifications. The remarkable course is crafted into mandatory and optional units so you can acknowledge the concepts better. It starts with the basic insights and proceeds towards advanced levels to encourage you to focus. It covers almost every aspect of education and training. You will discover ingenious ways to teach, learn, and assess alongside other professional practices. You'll become a useful employee capable of innovating, tackling challenges, and progressing on your own. So what are you waiting for? Roll up your sleeves and get yourself enrolled in this thriving certification! Benefits You Will Gain Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Recognised qualification Exquisite customer service ****Qualification Curriculum**** ***Level 4 Certificate in Education and Training (RQF)*** Qualification Curriculum: Understanding roles, responsibilities and relationships in education and training Planning to meet the needs of learners in education and training Delivering education and training Assessing learners in education and training Using resources for education and training Learners must complete all mandatory units totalling 21 credits along with 15 credits from the remaining optional units to create a total credit value of 36. From this qualification, you will: Know the roles, responsibilities and relationships in education and training. Understand how to assess learners in education and training. Develop and prepare resources for learning and development. Meet the needs of learners. Qualification Purpose The Focus Awards Level 4 Certificate in Education and Training (RQF) qualification is designed to provide students with knowledge and understanding of delivering education and training, assessing learners, using resources, and understanding the roles and responsibilities in relevant fields. Total Qualifications Time Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 360 hours. The credit for this qualification is 36. Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 140. Method of Assessment The Focus Awards Level 4 Certificate in Education and Training (RQF) is internally assessed, and each student must construct a portfolio of evidence demonstrating the achievement of all learning outcomes and assessment criteria linked with each unit, like- Assessor observation - completed observational checklists on related action plans. Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Who is this course for? Individuals interested in pursuing a career as an Education and Training Specialist, Teacher or other related fields. Requirements This qualification has no specific entry requirements. However, the learners must be at least 18 or above. Career path Education and Training Specialist Child and Youth Program Assistant Academic Advisor English Educator Teacher Professional Trainer

The Innovator's Mindset What makes a person an innovator? The key differentiator is their mindset. Practicing certain skills can improve your innovative possibilities. Innovators build on their area of expertise; they are prepared. They often have a deep understanding of a field - but this does not confine their thinking - it provides a strong foundation to build, experiment, and learn. They start with a 'blank slate', observing, curious, questioning, digging deeper, broadening horizons, seeking diverse intersections, seeing the possibilities. Extreme paradigm shifts occur when diverse intersections occur serendipitously, resulting in discovery and value creation. The future is unpredictable; however, we can be prepared for a future unlike today by having an innovator's mindset. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

The Innovator's Mindset What makes a person an innovator? The key differentiator is their mindset. Practicing certain skills can improve your innovative possibilities. Innovators build on their area of expertise; they are prepared. They often have a deep understanding of a field - but this does not confine their thinking - it provides a strong foundation to build, experiment, and learn. They start with a 'blank slate', observing, curious, questioning, digging deeper, broadening horizons, seeking diverse intersections, seeing the possibilities. Extreme paradigm shifts occur when diverse intersections occur serendipitously, resulting in discovery and value creation. The future is unpredictable; however, we can be prepared for a future unlike today by having an innovator's mindset. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Master essential techniques for gathering evidence and navigating legal complexities to ensure justice prevails.