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Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Duration 4 Days 24 CPD hours This course is intended for This course is designed for data analysts, business intelligence specialists, developers, system architects, and database administrators. Overview Skills gained in this training include:The features that Pig, Hive, and Impala offer for data acquisition, storage, and analysisThe fundamentals of Apache Hadoop and data ETL (extract, transform, load), ingestion, and processing with HadoopHow Pig, Hive, and Impala improve productivity for typical analysis tasksJoining diverse datasets to gain valuable business insightPerforming real-time, complex queries on datasets Cloudera University?s four-day data analyst training course focusing on Apache Pig and Hive and Cloudera Impala will teach you to apply traditional data analytics and business intelligence skills to big data. Hadoop Fundamentals The Motivation for Hadoop Hadoop Overview Data Storage: HDFS Distributed Data Processing: YARN, MapReduce, and Spark Data Processing and Analysis: Pig, Hive, and Impala Data Integration: Sqoop Other Hadoop Data Tools Exercise Scenarios Explanation Introduction to Pig What Is Pig? Pig?s Features Pig Use Cases Interacting with Pig Basic Data Analysis with Pig Pig Latin Syntax Loading Data Simple Data Types Field Definitions Data Output Viewing the Schema Filtering and Sorting Data Commonly-Used Functions Processing Complex Data with Pig Storage Formats Complex/Nested Data Types Grouping Built-In Functions for Complex Data Iterating Grouped Data Multi-Dataset Operations with Pig Techniques for Combining Data Sets Joining Data Sets in Pig Set Operations Splitting Data Sets Pig Troubleshoot & Optimization Troubleshooting Pig Logging Using Hadoop?s Web UI Data Sampling and Debugging Performance Overview Understanding the Execution Plan Tips for Improving the Performance of Your Pig Jobs Introduction to Hive & Impala What Is Hive? What Is Impala? Schema and Data Storage Comparing Hive to Traditional Databases Hive Use Cases Querying with Hive & Impala Databases and Tables Basic Hive and Impala Query Language Syntax Data Types Differences Between Hive and Impala Query Syntax Using Hue to Execute Queries Using the Impala Shell Data Management Data Storage Creating Databases and Tables Loading Data Altering Databases and Tables Simplifying Queries with Views Storing Query Results Data Storage & Performance Partitioning Tables Choosing a File Format Managing Metadata Controlling Access to Data Relational Data Analysis with Hive & Impala Joining Datasets Common Built-In Functions Aggregation and Windowing Working with Impala How Impala Executes Queries Extending Impala with User-Defined Functions Improving Impala Performance Analyzing Text and Complex Data with Hive Complex Values in Hive Using Regular Expressions in Hive Sentiment Analysis and N-Grams Conclusion Hive Optimization Understanding Query Performance Controlling Job Execution Plan Bucketing Indexing Data Extending Hive SerDes Data Transformation with Custom Scripts User-Defined Functions Parameterized Queries Choosing the Best Tool for the Job Comparing MapReduce, Pig, Hive, Impala, and Relational Databases Which to Choose?

Duration 3 Days 18 CPD hours This course is intended for The target audience for the SRE Practitioner course are professionals including: Anyone focused on large-scale service scalability and reliability Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will have learned: Practical view of how to successfully implement a flourishing SRE culture in your organization. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them. The organizational impact of introducing SRE. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks. Building security and resilience by design in a distributed, zero-trust environment. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture? Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage. Why is Platform Engineering so important in building consistency and predictability of SRE culture? Implementing practical Chaos Engineering. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents. Perspective of why SRE can be considered as the purest implementation of DevOps SRE Execution model Understanding the SRE role and understanding why reliability is everyone's problem. SRE success story learnings This course introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability. SRE Anti-patterns Rebranding Ops or DevOps or Dev as SRE Users notice an issue before you do Measuring until my Edge False positives are worse than no alerts Configuration management trap for snowflakes The Dogpile: Mob incident response Point fixing Production Readiness Gatekeeper Fail-Safe really? SLO is a Proxy for Customer Happiness Define SLIs that meaningfully measure the reliability of a service from a user?s perspective Defining System boundaries in a distributed ecosystem for defining correct SLIs Use error budgets to help your team have better discussions and make better data-driven decisions Overall, Reliability is only as good as the weakest link on your service graph Error thresholds when 3rd party services are used Building Secure and Reliable Systems SRE and their role in Building Secure and Reliable systems Design for Changing Architecture Fault tolerant Design Design for Security Design for Resiliency Design for Scalability Design for Performance Design for Reliability Ensuring Data Security and Privacy Full-Stack Observability Modern Apps are Complex & Unpredictable Slow is the new down Pillars of Observability Implementing Synthetic and End user monitoring Observability driven development Distributed Tracing What happens to Monitoring? Instrumenting using Libraries an Agents Platform Engineering and AIOPs Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability. How do you use AIOps to improve Resiliency How can DataOps help you in the journey A simple recipe to implement AIOps Indicative measurement of AIOps SRE & Incident Response Management SRE Key Responsibilities towards incident response DevOps & SRE and ITIL OODA and SRE Incident Response Closed Loop Remediation and the Advantages Swarming ? Food for Thought AI/ML for better incident management Chaos Engineering Navigating Complexity Chaos Engineering Defined Quick Facts about Chaos Engineering Chaos Monkey Origin Story Who is adopting Chaos Engineering Myths of Chaos Chaos Engineering Experiments GameDay Exercises Security Chaos Engineering Chaos Engineering Resources SRE is the Purest form of DevOps Key Principles of SRE SREs help increase Reliability across the product spectrum Metrics for Success Selection of Target areas SRE Execution Model Culture and Behavioral Skills are key SRE Case study Post-class assignments/exercises Non-abstract Large Scale Design (after Day 1) Engineering Instrumentation- Instrumenting Gremlin (after Day 2)

Duration 4.375 Days 26.25 CPD hours This course is intended for This course provides a jump start on learning material that relates to the CMMC program, and to the planned Certified Professional (CP) certification in particular. It discusses the CMMC program, the current CMMC Model, and other CMMC materials as they exist today. The course may be of interest to individuals who wish to pursue the CMMC-CP certification when it is released. It may also be useful to stakeholders in organizations who will be involved in CMMC assessments, and who wish to gain a general understanding of the program and its requirements for their business planning purposes Overview In this course, you will examine the current CMMC model (Version 1.02), framework, context, and application within the DoD, as well as the expectations and requirements that will be imposed upon organizations that do business with the DoD. It will also help you to identify threats to cybersecurity and privacy within an IoT ecosystem and implement appropriate countermeasures. You will gain the skills to: · Identify risks within the defense supply chain and the established standards for managing them. · Describe how the CMMC model ensures compliance with federal acquisition regulations. · Identify responsibilities of the CMMC Certified Professional, including appropriate ethics and behavior. · Identify regulated information and establish the Certification and Assessment scope boundaries for evaluating the systems that protect that regulated information. · Evaluate OSC readiness and determine the objective evidence you intend to present to the assessor. · Use the NIST 800-171A and CMMC Assessment Guide to assess objective evidence for processes and practices. · Implement and evaluate practices required to meet CMMC maturity level 1. · Implement and evaluate processes and practices required to meet CMMC maturity level 2. · Implement and evaluate processes and practices required to meet CMMC maturity level 3. · Identify processes and practices required to meet CMMC maturity levels 4 and 5. · Work through the logistics of a CMMC assessment, including planning for and conducting the assessment, as well as any follow-up processes, such as remediation and adjudication. The Cybersecurity Maturity Model Certification (CMMC), managed by the CMMC Accreditation Body (CMMC-AB), is a program through which an organization's cybersecurity program is measured by their initial and ongoing compliance with applicable cybersecurity practices as well as their integration of corresponding policies and plans into their overall business operations. By Fiscal Year 2026, all organizations providing products or services to the United States Department of Defense (DoD) must obtain at least a Maturity Level 1 certification under this program. Managing Risk within the Defense Supply Chain Topic A: Identify Threats to the Defense Supply Chain Topic B: Identify Regulatory Responses Against Threats Ensuring Compliance through CMMC Topic A: Identify Limitations of Self-Certification Topic B: Identify Benefits of CMMC Topic C: Describe the CMMC Model Architecture Performing the General Responsibilities of a CMMC CP Topic A: Identify Responsibilities of the CMMC CP Topic B: Demonstrate Appropriate Ethics and Behavior Identifying and Scoping Regulated Information Topic A: Identify Regulated Information Topic B: Establish the Certification and Assessment Scope Boundaries Initiating the Assessment Process Topic A: Evaluate Readiness Topic B: Determine Objective Evidence Assessing Objective Evidence Topic A: Assess the Practices Using the CMMC Assessment Guides Topic B: Assess the Processes Using the CMMC Assessment Guide Level 3 Implementing and Evaluating CMMC Level 1 TTopic A: Maturity Level 1 Domains and Practices Topic B: Determine Scope Boundaries at Maturity Level 1 Topic C: Perform a Maturity Level 1 Gap Analysis Topic D: Perform a Maturity Level 1 Evidence Validation Implementing and Evaluating CMMC Levels 2 and 3 Topic A: Process Maturity Requirements for CMMC Levels 2 and 3 Topic B: Maturity Level 2 Practices Topic C: Maturity Level 3 Practices Identifying CMMC Levels 4 and 5 Topic A: Maturity Level 4 Processes and Practices Topic B: Maturity Level 5 Processes and Practices Working Through a CMMC Assessment Topic A: Define the Assessment Logistics Topic B: Resolve Assessment Related Issues Appendix A: Additional Documentation the CP Should Study

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Individuals planning to deploy applications and create application environments on Google Cloud Platform Developers, systems operations professionals, and solution architects getting started with Google Cloud Platform Executives and business decision makers evaluating the potential of Google Cloud Platform to address their business needs. Overview This course teaches participants the following skills: Identify Google Cloud counterparts for Azure IaaS, Azure PaaS, Azure SQL, Azure Blob Storage, Azure Application Insights, and Azure Data Lake Configure accounts, billing, projects, networks, subnets, firewalls, VMs, disks, auto scaling, load balancing,storage, databases, IAM, and more Manage and monitor applications Explain feature and pricing model differences This 1-day instructor led course introduces Azure professionals to the core capabilities of Google Cloud in the four technology pillars: networking, compute, storage, and database. It is designed for Azure system administrators, Solution Architects and SysOps Administrators familiar with Azure features and setup; and want to gain experience configuring Google Cloud products immediately. With presentations, demos, and hands-on labs, participants get details of similarities, differences, and initial how-tos quickly. Introducing Google Cloud Explain the advantages of Google Cloud. Define the components of Google's network infrastructure, including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Getting Started with Google Cloud Identify the purpose of projects on Google Cloud. Understand how Azure's resource hierarchy differs from Google Cloud's Understand the purpose of and use cases for Identity and Access Management. Understand how Azure AD differs from Google Cloud IAM. List the methods of interacting with Google Cloud. Launch a solution using Cloud Marketplace. Virtual Machines in the Cloud Identify the purpose and use cases for Google Compute Engine Understand the basics of networking in Google Cloud. Understand how Azure VPC differs from Google VPC. Understand the similarities and differences between Azure VM and Google Compute Engine. Understand how typical approaches to load-balancing in Google Cloud differ from those in Azure. Deploy applications using Google Compute Engine Storage in the Cloud Understand the purpose of and use cases for: Cloud Storage, Cloud SQL, Cloud Bigtable and Cloud Datastore. Understand how Azure Blob compares to Cloud Storage. Compare Google Cloud?s managed database services with Azure SQL. Learn how to choose among the various storage options on Google Cloud. Load data from Cloud Storage into BigQuery Containers in the Cloud Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Understand how Azure Kubernetes Service differs from from Google Kubernetes Engine. Provision a Kubernetes cluster using Kubernetes Engine. Deploy and manage Docker containers using kubectl Applications in the Cloud Understand the purpose of and use cases for Google App Engine. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand how App Engine differs from Azure App Service. Understand the purpose of and use cases for Google Cloud Endpoints. Developing, Deploying and Monitoring in the Cloud Understand options for software developers to host their source code. Understand the purpose of template-based creation and management of resources. Understand how Google Cloud Deployment Manager differs from Azure Resource Manager. Understand the purpose of integrated monitoring, alerting, and debugging Understand how Google Monitoring differs from Azure Application Insights and Azure Log Analytics. Create a Deployment Manager deployment. Update a Deployment Manager deployment. View the load on a VM instance using Google Monitoring. Big Data and Machine Learning in the Cloud Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Understand how Google Cloud BigQuery differs from Azure Data Lake. Understand how Google Cloud Pub/Sub differs from Azure Event Hubs and Service Bus. Understand how Google Cloud?s machine-learning APIs differ from Azure's. Load data into BigQuery from Cloud Storage. Perform queries using BigQuery to gain insight into data Summary and Review Review the products that make up Google Cloud and remember how to choose among them Understand next steps for training and certification Understand, at a high level, the process of migrating from Azure to Google Cloud.

Duration 2 Days 12 CPD hours Overview Lead the transformation to Business Agility with SAFe Become a Lean-Agile Leader Understand customer needs with Design Thinking Enable Agile Product Delivery Implement Lean Portfolio Management During this two-day course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework© (SAFe©) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps.Participants in the class gain insights into mastering Business Agility in order to thrive in the competitive market. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. They also learn and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). Participants in the class explore the importance of adopting a customer-centric mindset and design thinking approach to agile product delivery. Learners also develop an understanding for implementing a Lean Portfolio Management function in their enterprise. During this two-day course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by leveraging the Scaled Agile Framework (SAFe) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. Participants in the class gain insights into mastering Business Agility in order to thrive in the competitive market. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. They also learn and practice the skills for supporting and executing PI Planning events and coordinating multiple Agile Release Trains (ARTs). Participants in the class explore the importance of adopting a customer-centric mindset and design thinking approach to agile product delivery. Learners also develop an understanding for implementing a Lean Portfolio Management function in their enterprise.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions

Duration 1 Days 6 CPD hours Overview The purpose of this document is to provide the learning outcomes for the course and the assessment criteria. It also provides an overview of the examination design in terms of the types of questions asked.Starting with Chapter 2, Digital Transformation, the BL 1 & 2 (for Bloom's Taxonomy 1 & 2) provides the number of questions that will appear on the exam. This course is targeted at IT and Cybersecurity professionals looking to become certified on how to operationalize the NIST Cybersecurity Framework (NCSP) across an enterprise and its supply chain. Digital Transformation Explain what it means to ?become digital.? Discuss the difference between industrial and digital era enterprises. Explain how cybersecurity supports an organization?s digital transformation. Understanding cyber Risks Explain the cyber risk equation. Identify and explain each component of the cyber risk equation. Describe the basics of a risk assessment. NIST Cybersecurity Framework Fundamentals9 Explain the genesis of the NIST-CSF. List and describe the components of the NIST-CSF. Describe each of the NIST-CSF?s objectives. Core Functions, Categories & Subcategories Understand and explain the a.Core Functions b.Framework Categories c.Informative References. Implementation Tiers & Profiles Understand and explain Implementation Tier terms and their use. Understand and explain each Implementation Tier. Understand and describe the three risk categories Understand and explain Profiles and their use a.Current b.Target Understand and describe the use of Profiles when a.Determining gaps b.Identify & prioritize focus areas Cybersecurity Improvement Understand and explain how an organization can approach the adoption and adaptation of the NIST-CSF Understand and describe how to implement cybersecurity controls using an incremental improvement approach. Understand and describe CIIS as a practice within an organization.

Duration 3 Days 18 CPD hours This course is intended for Built for experienced IT Professionals who want to be familiar with Citrix ADC. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC. Overview Understand the functionality and capabilities of the Citrix ADC Complete the initial setup and configuration of the Citrix ADC appliance Understand Citrix ADC Load Balancing and High Availability configuration options and management Employ recommended tools and techniques to troubleshoot common ADC network and connectivity issues Learn the skills required to implement Citrix ADC Essential components includingsecure Load Balancing, High Availability, and Citrix ADC Management. At the endof the course, students will be able to configure their Citrix ADC environments toaddress traffic delivery and management requirements including Load Balancing,Availability, and ADC Operation Management. Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Security Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for: ? System Administrators ? Patch Administrators ? SA Administrators ? Policy Setters ? IT Managers ? IT or Application Architects ? Data Center Managers ? Application Experts ? Operations Experts ? Deployment Specialists ? Application Deployment Manager Administrators ? QA Team Members and Managers ? Security Administrators ? Other technical personnel who are responsible for data center automation Overview After completing this course, you should be able to: ? Describe the Server Automation (SA) core architecture and key components of SA ? Integrate unmanaged servers into the SA managed environment and discover server information through SA ? Use the Operation System (OS) Provisioning feature of SA to automate the installation of OS onto servers ? Provision virtual servers and manage their server lifecycle through SA ? Create static and dynamic device groups to manage multiple servers as groups ? Manage packages as part of the software management feature in SA ? Use a policy-based management methodology to provision software and manage software updates ? Describe and use Application Deployment Manager (ADM) to manage an application lifecycle using SA ? Use the Application Configuration feature of SA to manage the values in configuration files on managed servers ? Manage patches on various OS platforms using a patch policy or software policy ? Use the Audit and Remediation feature of SA to ensure servers and applications are compliant with defined best practices or corporate policies ? Use the Compliance feature of SA to discover out-of-compliance servers in the managed environment and ensure that they are in compliance with corporate policies ? Use the Global Shell and Global File System (OGFS) features to explore and manage servers in an SA environment ? Create, manage, and execute scripts I SA to manage servers or server groups This five-day course provides the necessary foundation to manage the data center servers and application environment using HP Server Automation (SA) 10. The course covers the key components of SA and their functionality. Course Overview and Introduction to HP Server Automation ? Discuss the IT organization?s preference for automation ? Discuss the main features of HP SA ? Discuss the benefits of using SA ? Describe the distributed architecture of SA Exploring the Architecture and Interfaces ? Define an SA core ? Describe the functionality of each key component of SA ? Describe SA users ? Use the SA client to explore a managed server environment ? Describe the SA core architecture and key components ? Learn how to use the SA interfaces to explore the server environment Agent Functionality and Server Integration ? Differentiate the agent types ? Describe the SA agent functionality ? Specify the requirements for installing an SA agent onto an unmanaged server ? Install an agent onto an unmanaged server using the SA client and manual installation ? Troubleshoot agent installation and communication failures ? Explore the server inventory using the Device Explorer of the SA client ? Describe the Agent Tools feature within SA ? Integrate existing, unmanaged servers into the SA managed environment ? Summarize what server information is collected by the agent ? Explain the server module objects ? Explain agent extensions Provisioning Operating Systems (OS) Using OS Build Plans (OSBPs) ? Describe the Operating System (OS) provisioning feature within SA ? Describe the process of provisioning an OS on a server ? Define and run an OS Build Plan (OSBP) Dynamic Host Configuration Protocol (DHCP) Less or Static IP Provisioning ? Configure and run the Managed Boot Client(s) (MBC) ? Provision Operating Systems (OS) without using Dynamic Host Configuration Protocol (DHCP) (or by using Static IP) Managing Virtualization ? Describe the supported virtualization management features in SA ? Describe the process of provisioning virtual servers for VMware Enterprise Server Xi (VMware ESXi) and Solaris 10 ? Identify the relationship between the hypervisor and its virtual servers ? Manage the lifecycle of VMware Virtual Machines (VMs) ? Manage the lifecycle of Solaris zones ? Integrate with VMware Virtual Center using Virtualization Service (VS) Exploring Device Groups ? Explain device groups and their characteristics ? Describe the different types of device groups supported in SA ? Create static and dynamic device groups using the SA client Exploring Device Groups with Search Results ? Describe the different types of search in the SA client ? Discuss the process to save and retrieve search results ? Create device groups from search results ? Develop sample reports using advanced search Managing Packages ? Describe how to manage packages in SA ? Discuss the supported package types ? Explain how to organize the software library ? Import and export packages into the software repository ? Install and uninstall packages ? Manage Red Hat Package Manager (RPM) packages Software Management ? Describe the use of policy-based software management in SA ? Describe how to manage software policies in SA ? List the software management setup tasks ? Install and uninstall software using software policies ? Manage software updates using software policies Working with Application Deployment Manager (ADM) ? Describe the Application Deployment Manager (ADM) and its functions ? Manage the ADM ? Set permissions for ADM ? Define an application, a target, and a component ? Deploy an application ? Manage an Application Deployment job ? Describe the rollback and undeploy process ? Import and export Application Deployment data from SA Application Configuration Management ? Describe how application configurations are managed in SA ? Describe application configuration components ? Control values using an application configuration inheritance model ? Push application configuration values to servers Managing Patches ? Describe the patch management feature in SA ? View patch information ? Describe UNIX patch management tasks ? Install patches using patch policies on the Windows platform ? Identify Microsoft patch administration tasks ? Manage patches on Red Hat LINUX Working with Audits, Snapshots, and Remediation ? Describe the audit and remediation feature in SA ? Create and run audits ? Configure file audit rules ? Set audit rule exceptions ? View audit results and remediate the differences ? Describe how to use Business Service Automation Essentials (BSAE) Network to run compliance audits Enforcing Compliance ? Define server compliance concepts ? Describe the compliance management feature in SA ? Scan and view the compliance status of servers ? Remediate non-compliant servers Exploring Servers Using the Global Shell and Global File System ? Describe the Global Shell and Opsware Global File System (OGFS) features within SA ? Describe how Global Shell and OGFS features can be used to manage servers within the SA environment ? Describe how to navigate and filter data in the OGFS using the Global Shell ? Use the Remote Shell (ROSH) command to login to a managed server and execute shell scripts on a managed server ? Use the SA remote terminal feature to access and manage servers in the managed environment Scripting with SA ? Describe the script management and execution feature in SA ? Create scripts using the SA client ? Execute ad hoc or saved scripts ? View and download script results ? Describe PowerShell integration with SA ? Explain the Extensible Discovery server module ? Introduce Automation Platform eXtensions (APX) scripting Exploring Reports in SA ? Explain SA reports ? List the reports available in SA ? Generate an SA report ? Explain Business Service Automation (BSA) Essentials basics as a reporting tool OS Provisioning with OS Sequences ? Describe the OS Provisioning feature within SA ? Describe the process of provisioning an OS on a server ? Define and run an OS Sequence