50382 Courses delivered Online

Duration 4 Days 24 CPD hours This course is intended for Storage and virtual infrastructure consultants, solution architects, and administrators who are responsible for production support and administration of VMware vSAN 8.0. Overview By the end of the course, you should be able to meet the following objectives: Describe vSAN concepts Detail the underlying vSAN architecture and components Explain the key features and use cases for vSAN Identify requirements and planning considerations for vSAN clusters Explain the importance vSAN node hardware compatibility Describe the different vSAN deployment options Explain how to configure vSAN fault domains Detail how to define and create a VM storage policy Discuss the impact of vSAN storage policy changes Detail vSAN resilience and data availability Describe vSAN storage space efficiency Explain how vSAN encryption works Detail VMware HCI Mesh™ technology and architecture Detail vSAN File Service architecture and configuration Describe how to setup a stretched and a two-node vSAN cluster Describe vSAN maintenance mode and data evacuation options Define the steps to shut down a vSAN cluster for maintenance Explain how to use proactive tests to check the integrity of a vSAN cluster Use VMware Skyline Health™ for monitoring vSAN health Use VMware Skyline Health to investigate and help determine failure conditions Discuss vSAN troubleshooting best practices Describe vSAN Express Storage Architecture™ concepts During this course, you will gain the knowledge, skills, and tools to plan and deploy a VMware vSAN? cluster. You will learn about managing and operating vSAN. This course focuses on building the required skills for common Day-2 vSAN administrator tasks such as vSAN node management, cluster maintenance, security operations, troubleshooting and advanced vSAN cluster operations. You will learn these skills through the completion of instructor-led activities and hands-on lab exercises. Course Introduction Introduction and course logistics Course objectives Introduction to vSAN Describe vSAN architecture Describe the vSAN software components: CLOM, DOM, LSOM, CMMDS, and RDT Identify vSAN objects and components Describe the advantages of object-based storage Describe the difference between All-Flash and Hybrid vSAN architecture Explain the key features and use cases for vSAN Discuss the vSAN integration and compatibility with other VMware technologies Planning a vSAN Cluster Identify requirements and planning considerations for vSAN clusters Apply vSAN cluster planning and deployment best practices Determine and plan for storage consumption by data growth and failure tolerance Design vSAN hosts for operational needs Identify vSAN networking features and requirements Describe ways of controlling traffic in a vSAN environment Recognize best practices for vSAN network configurations Deploying a vSAN Cluster Recognize the importance of hardware compatibility Ensure the compatibility of driver and firmware versioning Use tools to automate driver validation and installation Apply host hardware settings for optimum performance Use VMware vSphere© Lifecycle ManagerTM to perform upgrades Deploy and configure a vSAN Cluster using the Cluster QuickStart wizard Manually configure a vSAN Cluster using VMware vSphere© Client? Explain and configure vSAN fault domains Using VMware vSphere© High Availability with vSAN Understand vSAN Cluster maintenance capabilities Describe the difference between implicit and explicit fault domains Create explicit fault domains vSAN Storage Policies Describe a vSAN object Describe how objects are split into components Explain the purpose of witness components Explain how vSAN stores large objects View object and component placement on the vSAN datastore Explain how storage policies work with vSAN Define and create a virtual machine storage policy Apply and modify virtual machine storage policies Change virtual machine storage policies dynamically Identify virtual machine storage policy compliance status vSAN Resilience and Data Availability Describe and configure the Object Repair Timer advanced option Plan disk replacement in a vSAN cluster Plan maintenance tasks to avoid vSAN object failures Recognize the importance of managing snapshot utilization in a vSAN cluster Managing vSAN Storage Space Efficiency Discuss deduplication and compression techniques Understand deduplication and compression overhead Discuss compression only mode Configure erasure coding Configure swap object thin provisioning Discuss reclaiming storage space with SCSI UNMAP Configure TRIM/UNMAP vSAN Security Operations Identify differences between VM encryption and vSAN encryption Perform ongoing operations to maintain data security Describe the workflow of data-in transit encryption Identify the steps involved in replacing Key Management Server vSAN HCI Mesh Understand the purpose of vSAN HCI Mesh Detail vSAN HCI Mesh technology and architecture Perform mount and unmount of a remote datastore vSAN File Service and iSCSI Target Service Understand the purpose of vSAN File Services Detail vSAN File Services architecture Configure vSAN File Shares Describe vSAN iSCSI Target Service vSAN Stretched and Two Node Clusters Describe the architecture and uses case for stretched clusters Detail the deployment and replacement of a vSAN witness node Describe the architecture and uses case for two-node clusters Explain storage policies for vSAN stretched cluster vSAN Cluster Maintenance Perform typical vSAN maintenance operations Describe vSAN maintenance modes and data evacuation options Assess the impact on cluster objects of entering maintenance mode Determine the specific data actions required after exiting maintenance mode Define the steps to shut down and reboot hosts and vSAN clusters Use best practices for boot devices Replace vSAN nodes vSAN Cluster Monitoring Describe how the Customer Experience Improvement Program (CEIP) enables VMware to improve products and services Use VMware Skyline Health for monitoring vSAN cluster health Manage alerts, alarms, and notifications related to vSAN in VMware vSphere© Client? Create and configure custom alarms to trigger vSAN health issues Use IOInsight metrics for monitoring vSAN performance Use a vSAN proactive test to detect and diagnose cluster issues vSAN Troubleshooting Use a structured approach to solve configuration and operational problems Apply troubleshooting methodology to logically diagnose faults and optimize troubleshooting efficiency Use VMware Skyline Health to investigate and help determine failure conditions Explain which log files are useful for vSAN troubleshooting vSAN Express Storage Architecture Understand the purpose of vSAN Express Storage Architecture Describe the vSAN Express Storage Architecture components Identify Storage Policy differences Understand compression and encryption operation differences

Duration 5 Days 30 CPD hours This course is intended for Telco cloud system administrators and telco network operations engineers Professionals who work with telco or enterprise and data center networks Designers and operations engineers who manage telco workloads Overview By the end of the course, you should be able to meet the following objectives: List VMware Telco Cloud Automation deployment options and procedures Describe the VMware Telco Cloud Automation infrastructure settings Configure Containers as a Service (CaaS) functionality Describe partner integration options and procedures Define zero-touch provisioning and describe infrastructure deployment Instantiate network services and network functions Describe the authorization model of VMware Telco Cloud Automation Define platform life cycle management (LCM) for VMware Telco Cloud Automation Enumerate troubleshooting concepts and day-two operations for VMware Telco Cloud Automation Describe the use of APIs within VMware Telco Cloud Automation List examples of how VMware Telco Cloud Automation can be used in a CICD environment This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware Telco Cloud AutomationTM environment. In this course, you are introduced to VMware Telco Cloud Automation infrastructure settings, deployment options, and procedures. You explore Containers as a Service and understand the workflow details of Partner Integration processes. You are introduced to zero-touch provisioning and its importance in VMware Telco Cloud Automation. You onboard and instantiate network functions and network services using hands-on lab exercises. Course Introduction Introductions and course logistics Course objectives VMware Telco Cloud Automation Installation Describe day-zero operations for VMware Telco Cloud Automation Describe the VMware Telco Cloud Automation architecture List the steps to perform VMware Telco Cloud Automation deployment List the steps to perform VMware Telco Cloud Automation control plane integration Describe VMware Telco Cloud Automation control plane scaling Describe the requirements on other applications such as VMware vRealize© Orchestrator? and Harbor Describe where, when, and how to use VMware Telco Cloud Automation tagging Day One Operations: Infrastructure Settings Describe the VMware Telco Cloud Automation infrastructure options Describe VMware Telco Cloud Automation infrastructure requirements Outline the role of virtual infrastructure and TCA Identify the benefits of public versus private infrastructure List the steps to integrate a VM-based virtual infrastructure List the steps to integrate a container-based virtual infrastructure Describe private infrastructure requirements Day One Operations: Containers as a Service Define Containers as a Service (CaaS) List the challenges of CNF deployment without automation Describe the Kubernetes and VMware Tanzu? Kubernetes Grid? architectures Describe supporting technologies like Cluster API List steps to create a Kubernetes cluster template Describe the process for deploying node pools and groups Describe cluster monitoring List CaaS scale options Day One Operations: Partner Integration Describe partner integration and the types of partners Describe Harbor and the various Harbor platforms List the steps to interface with a Harbor platform Compare and contrast specialized VNF managers (S-VNFMs) and generic VNF managers (G-VNFMs) Explain how to add an S-VNFM Define S-VNFM use cases Day One Operations: Zero Touch Provisioning and Infrastructure Deployment Describe zero-touch provisioning List the use cases of zero-touch provisioning List the benefits of zero-touch provisioning Describe the infrastructure requirements of zero-touch provisioning Describe the zero-touch provisioning domains List the steps to deploy an infrastructure using zero-touch provisioning Day One Operations: Network Functions ad Network Services Describe the roles of network services and network functions List the types of descriptors Describe the role of TOSCA Describe the role of onboarding List the steps to onboard network functions and network services Examine the results of the onboarding process List the steps to instantiate network functions and network services Examine the results of the instantiation process Day Two Operations: Authorization Model Explain the resources that can be accessed in vSphere Define the role of a VMware vCenter Server© system in credential management Describe the procedures to create, delete, and modify rules using vCenter Server Explain how to control and verify access to vSphere resources List roles in VMware Telco Cloud Automation Explain the tasks and list the levels of permissions needed in VMware Telco Cloud Automation List all the permissions and filters that can be implemented in VMware Telco Cloud Automation Summarize the role-based access control model of VMware Telco Cloud Automation Day Two Operations: Platform Life Cycle Management Explain the life cycle stages in VMware Telco Cloud Automation control plane Explain the life cycle stages in VMware Telco Cloud Automation Define an upgrade schedule Apply an upgrade schedule to manage life cycle management of the VMware Telco Cloud Automation control plane Apply an upgrade schedule to manage life cycle management of VMware Telco Cloud Automation Describe network function and network service life cycle management events Execute network function and network service healing Set up Network Function and Network Service monitoring Perform Network Function and Network Service termination Day Two Operations: Troubleshooting List the components of the VMware Telco Cloud Automation dashboard Explain the features of fault management in VMware Telco Cloud Automation Explain the features of performance management in VMware Telco Cloud Automation Describe the use of fault management of VMware Telco Cloud Automation for VNFs and CNFs Describe the use of performance management of VMware Telco Cloud Automation for VNFs and CNFs Troubleshoot using tcf_manager, app.log, and web.log Define the procedures to integrate VMware vRealize© Operations Manager? with VMware Telco Cloud Automation Usage of VMware vRealize© Operations? Day Two Operations: API Management Define the VMware Telco Cloud Automation API Explain the API architecture Describe VMware Telco Cloud Automation API use cases Explain how to configure an external REST API Describe how to request security tokens for implementation Explain how to implement commands through external systems using APIs Day Two Operations: Continuous Integration and Continuous Delivery Describe continuous integration and continuous delivery (CICD) List the benefits and challenges of CICD Describe how VMware Telco Cloud Automation can be used in a CICD environment Explore VMware Telco Cloud Automation CICD examples

This course applies strategic direction to the procurement process, aiding the evaluation of the supply market environment and its complex dynamics.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 2 Days 12 CPD hours This course is intended for This course is ideal for beginners and intermediate frontend developers who want to become full-stack developers. You will need some prior working knowledge of JavaScript and MongoDB as we skim over its basics and get straight to work. Overview At the end of this day, students should be able to: Understand the MEAN architecture Create RESTful APIs to complete CRUD tasks Build a blogging application with basic features Describe best practices to secure node applications Implement authentication and authorization Create simple animations using Angular Perform unit testing on Angular applications MongoDB, Express, Angular and Node.js Fundamentals begins by demystifying the MEAN architecture. You will review the features of the JavaScript technologies, frameworks, or libraries that make up a MEAN stack. You will also understand how to develop a RESTful API using Node.js, Express.js, and MongoDB Atlas. This course will enable you to discover how to build a blogging application using the MEAN stack. Next, you will learn about authentication using MEAN, and explore the features of Angular, such as pipes, reactive forms, modules and optimizing apps, animations and unit testing, and much more. By the end of the course, you will have all of the knowledge you need to become a pro at developing efficient web applications using JavaScript technologies. Introduction to the MEAN stack MEAN Architecture Demystification Getting Started with Node Activity 1: Creating an HTTP Server for a Blogging Application Understanding Callbacks, Event loop and EventEmitters in Node Understanding Buffers, Streams and Filesystem in Node Activity 2: Streaming Data to a File Developing RESTful APIs to perform CRUD operations Getting Started with RESTful APIs Getting started with MongoDB Atlas Activity 3: Connecting the Node Application with MongoDB Atlas Getting Started with Express Activity 4: Creating Express API Route and Controller Activity 5: Testing Fully Functional RESTful API Beginning Frontend Development with Angular CLI Getting Started with Angular CLI Using Components, Directives, Services, and Making HTTP Requests in Angular Activity 6: Designing the Frontend and Components for the Blogging Application Activity 7: Writing Services and Making HTTP Request Calls to an API Understanding Angular Forms and Routing Activity 8: Creating a Form Application Using the Reactive/Model-Driven Method Activity 9: Creating and Validating Different Forms Using the Template and Reactive Driven Method Activity 10: Implementing a Router for the Blogging Application Understanding MEAN Stack Security Node Security and Best Practices Node Application Authentication with JSON Web Token (JWT) Activity 11: Securing the RESTful API Node Application Authentication with Passport Activity 12: Creating a Login Page to Allow Authentication with Twitter Using Passport Strategies Angular Declarables, Bootstrapping, and Modularity Using Inbuilt Pipes, Custom Pipes, Custom Directives, and Observables Activity 13: Communicating Between Two Components Using Observable Angular Bootstrapping and Modularity Activity 14: Creating a Lazy Loaded Application Testing and Optimizing Angular Applications Angular Animations and Latest Angular Features Activity 15: Animating the Route Transition Between the Blog Post Page and View Post Page of the Blogging Application Optimizing Angular Applications Testing Angular Applications Activity 16: Performing Unit Testing on the App Root Component and Blog-Post Component Overview on the new features in Angular

This course provides attendees with the knowledge required to assess and care for service users with dysphagia.

Duration 1 Days 6 CPD hours This course is intended for This introductory-level course is great for experienced technical professionals working in a wide range of industries, such as software development, data science, marketing and advertising, finance, healthcare, and more, who are looking to use the latest AI and machine learning techniques in their day to day. The hands-on labs in this course use Python, so you should have some familiarity with Python scripting basics. Overview Working in an interactive learning environment, led by our engaging OpenAI expert you'll: Understand the capabilities and products offered by OpenAI and how to access them through the OpenAI API. set up an OpenAI environment on Azure, including creating an Azure virtual machine and configuring the environment to connect to Azure resources. Gain hands-on experience building a GPT-3 based chatbot on Azure and implement advanced natural language processing capabilities. Use the OpenAI API to access GPT-3 and generate high-quality text Learn how to use Whisper to improve the quality of text generation. Understand the capabilities of DALL-E and use it to generate images for unique and engaging visuals. Geared for technical professionals, Quick Start to Azure AI Basics for Technical Users is a fun, fast paced course designed to quickly get you up to speed with OpenAI?s powerful tools and functionality, and to provide hands-on experience in setting up an OpenAI environment on Azure. Guided by our AI expert, you?ll explore the capabilities of OpenAI's GPT-3, Whisper and DALL-E, and build a chatbot on Azure. It will provide you with the knowledge and resources to continue your journey in AI and machine learning and have a good understanding of the potential of OpenAI and Azure for your projects. First, you?ll dive into the world of OpenAI, learning about its products and the capabilities they offer. You'll also discover how Azure's offerings for AI and machine learning can complement OpenAI's tools and resources, providing you with a powerful combination for your projects. And don't worry if you're new to Azure, we'll walk you through the process of setting up an account and creating a resource group. As you progress through the course, you'll get the chance to work with OpenAI's GPT-3, one of the most advanced large language models available today. You'll learn how to use the OpenAI API to access GPT-3 and discover how to use it to generate high-quality text quickly and easily. And that's not all, you'll also learn how to build a GPT-3 based chatbot on Azure, giving you the opportunity to implement advanced natural language processing capabilities in your chatbot projects. The course will also cover OpenAI Whisper, an OpenAI tool that can improve the quality of text generation, allowing you to create more coherent and natural language content. And you will learn about OpenAI DALL-E, an OpenAI tool that can generate images, giving you the ability to create unique and engaging visuals to enhance your content and projects. Introduction to OpenAI and Azure Explore OpenAI and its products, as well as Azure's offerings for AI and Machine Learning, allowing you to understand the tools and resources available to you for your AI projects. Explore OpenAI and its products Explore Azure and its offerings for AI and Machine Learning Get Hands-On: Setting up an OpenAI environment on Azure Walk through the process of setting up an OpenAI environment on Azure, giving you the hands-on experience needed to start building your own projects using OpenAI and Azure. Create an Azure virtual machine and installing the OpenAI SDK Configure the OpenAI environment and connecting to Azure resources Explore OpenAI GPT-3 Learn about GPT-3, one of OpenAI's most powerful language models, and how to use it to generate high quality text, giving you the ability to create natural language content quickly and easily. Review GPT-3 and its capabilities Use the OpenAI API to access GPT-3 Get Hands-on: Building a GPT-3 based chatbot on Azure Learn how to build a GPT-3 based chatbot on Azure, giving you the opportunity to learn how to implement advanced natural language processing capabilities in your chatbot projects. Setup an Azure Function and creating a chatbot Integrate GPT-3 with the chatbot OpenAI Whisper Explore Whisper, an OpenAI tool that can improve the quality of text generation, allowing you to create more coherent and natural language content. Explore Whisper and its capabilities Use Whisper to improve the quality of text generation OpenAI DALL-E Explore DALL-E, an OpenAI tool that can generate images, giving you the ability to create unique and engaging visuals to enhance your content and projects. Explore DALL-E and its capabilities Use the OpenAI API to access DALL-E What?s Next: Keep Going! Other ways OpenAI can impact your day to day Explore great places to check for expanded tools and add-ons for Azure OpenAI Where to go for help and support Quick Look at Generative AI and its Business Implications Understanding Generative AI Generative AI in Business Ethical considerations of Generative AI

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 3.5 Days 21 CPD hours This course is intended for This course is aimed at students new to the language who may or may not have experience with other programming languages. Overview Learn how Python works and what it's good for. Understand Python's place in the world of programming languages Learn to work with and manipulate strings in Python. Learn to perform math operations with Python. Learn to work with Python sequences: lists, arrays, dictionaries, and sets. Learn to collect user input and output results. Learn flow control processing in Python. Learn to write to and read from files using Python. Learn to write functions in Python. Learn to handle exceptions in Python. Learn to work with dates and times in Python. In this Python training course by Webucator, Inc, students learn to program in Python. Python Basics Running Python Hello, World! Literals Python Comments Data Types Variables Writing a Python Module print() Function Named Arguments Collecting User Input Getting Help Functions and Modules Defining Functions Variable Scope Global Variables Function Parameters Returning Values Importing Modules Math Arithmetic Operators Modulus and Floor Division Assignment Operators Built-in Math Functions The math Module The random Module Seeding Python Strings Quotation Marks and Special Characters String Indexing Slicing Strings Concatenation and Repetition Common String Methods String Formatting Built-in String Functions Iterables: Sequences, Dictionaries, and Sets Definitions Sequences Unpacking Sequences Dictionaries The len() Function Sets *args and **kwargs Flow Control Conditional Statements The is and is not Operators Python's Ternary Operator Loops in Python The enumerate() Function Generators List Comprehensions File Processing Opening Files The os and os.path Modules Exception Handling Wildcard except Clauses Getting Information on Exceptions The else Clause The finally Clause Using Exceptions for Flow Control Exception Hierarchy Dates and Times Understanding Time The time Module The datetime Module Running Python Scripts from the Command Line The sys Module sys.argv