Overview This comprehensive course on Phone-Based Customer Service will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Phone-Based Customer Service comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Phone-Based Customer Service. It is available to all students, of all academic backgrounds. Requirements Our Phone-Based Customer Service is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 15 lectures • 06:13:00 total length •Module 1: Introduction to Customer Service: 00:24:00 •Module 2: What's Different about Good Customer Service?: 00:13:00 •Module 3: Customer Relationship Management: 00:43:00 •Module 4: Customer Service Communication Strategies: 00:25:00 •Module 5: Aspects of Phone Etiquette: 00:32:00 •Module 6: Building Rapport Over the Phone: 00:25:00 •Module 7: Inbound and Outbound Calls: 00:17:00 •Module 8: Active Listening and Managing Tough Callers: 00:29:00 •Module 9: Managing Interoffice Calls and Voicemail: 00:11:00 •Module 10: Problem Solving over the Phone: 01:05:00 •Module 11: Intra Organisation Dealings: 00:36:00 •Module 12: Measuring Customer Service: 00:13:00 •Mock Exam - Phone-Based Customer Service: 00:20:00 •Final Exam - Phone-Based Customer Service: 00:20:00 •Order Your Certificate: 00:00:00
Overview This comprehensive course on Logistic Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Logistic Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Logistic Management. It is available to all students, of all academic backgrounds. Requirements Our Logistic Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 15 lectures • 18:28:00 total length •Introduction to Logistic Management: 00:29:00 •Planning Framework for Logistics: 00:32:00 •Supply Chain Management: 00:21:00 •Logistics Management and Organisation: 00:27:00 •Sourcing, Purchasing, and Procurement: 00:28:00 •Channels of Distribution: 00:31:00 •Supplier Relationship Management: 00:23:00 •Inventory Planning and Management: 00:39:00 •Principles of Warehousing: 00:26:00 •Transport Management: 00:41:00 •Negotiation Techniques: 00:18:00 •Customer Service and Logistics: 00:33:00 •Mock Exam - Logistic Management: 00:20:00 •Final Exam - Logistic Management: 00:20:00 •Assignment - Logistic Management: 2 days, 12 hours
Overview This comprehensive course on Purchasing & Procurement will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Purchasing & Procurement comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Purchasing & Procurement. It is available to all students, of all academic backgrounds. Requirements Our Purchasing & Procurement is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 15 sections • 14 lectures • 04:33:00 total length •Module 01: Supply Chain Basics: 00:17:00 •Module 02: Role of Procurement in an Organisation: 00:23:00 •Module 03: The Purchasing Cycle: 00:14:00 •Module 04: Purchasing Toolkits: 00:32:00 •Module 05: Managing Competitive Bids: 00:22:00 •Module 06: Quality Management: 00:40:00 •Module 07: Supplier Relationship Management: 00:22:00 •Module 08: Analysing and Reducing Risk in the Supply Chain: 00:15:00 •Module 09: Improving Efficiency and Accuracy: 00:10:00 •Module 10: Category Management: 00:31:00 •Module 11: Inventory Management: 00:24:00 •Module 12: E-Procurement: 00:23:00 •Recommended Readings - Purchasing and Procurement: 00:00:00 •Assignment - Purchasing & Procurement: 00:00:00
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Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Enterprise Resource Planning (ERP)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Enterprise Resource Planning (ERP) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Enterprise Resource Planning (ERP) course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Enterprise Resource Planning (ERP) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Enterprise Resource Planning (ERP) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Enterprise Resource Planning (ERP) is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Operations of an Economic Entity: Enterprise Resource Planning Operations of an Economic Entity: Enterprise Resource Planning 00:03:00 The Hierarchical Perspective 00:02:00 Enterprise Resource Planning ERP 00:01:00 Technology's Role in Business 00:03:00 Types of Information Systems 00:03:00 Interrelations between Systems 00:01:00 Functional IT Systems 00:01:00 Section 02: Entrepreneurship Creativity & Innovation Enterprise Resource Planning: External Priorities 00:02:00 Why ERP? 00:02:00 Overall Implementation Requisites for ERP 00:02:00 Challenges of ERP Implementation in Business 00:02:00 Senior and Project Management 00:03:00 Critical Factors for Successful ERP Implementation 00:07:00 Implementation Steps 00:03:00 ERP: Integration and Supply Chain Support 00:02:00 Web Services Integration Options 00:02:00 Market Information and Sales Orders 00:02:00 Benefits of the Marketing Information System 00:02:00 Customer Relationship Management 00:02:00 Customer Relationship Management Functions 00:02:00 Section 03: Enterprise Resource Planning: Internal Priorities ERP: HR Planning and Utilization 00:03:00 What is an HRIS? 00:05:00 ERP: Electronic Commerce - Accounting System Interface 00:04:00 E-Commerce Supply Chain Management Solutions 00:04:00 Problems in ERP and E-Commerce Integration 00:01:00 Section 04: Operational Indicator, KPI's & Metrics Operational Indicator, KPI's and Metrics 00:03:00 What is Metrics? 00:01:00 Need for Metrics in Testing and Quality Analysis 00:01:00 Metrics Continued 00:04:00 What are Quality Metrics? 00:03:00 Tips of Selection of Quality Metrics 00:02:00 Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators 00:05:00 Lean Manufacturing and Agility 00:05:00 Quantitative vs. Qualitative Indicators and Measurement Scope 00:02:00 Section 05: Measurement and Presentation Tools Measurement and Presentation Tools 00:02:00 Mechanisms of Success 00:03:00 Monitoring, Evaluation and Reporting 00:05:00 Balanced Scorecard Perspectives 00:04:00 Strategy Mapping 00:03:00 Balanced Scorecards vs. Dashboards 00:04:00 Metrics Measurements: IT Systems in ERP 00:04:00 Assignment Assignment - Enterprise Resource Planning (ERP) 00:00:00
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Career path Specialize as a Life Coach, including spiritual coaching. Assume leadership roles with advanced management skills. Guide individuals through career transitions as a Career Advisor. Train in corporate settings focusing on personal development and workplace culture. Consult on personal development and self-confidence. Excel in networking and relationship management professionally. Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included
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What Will I Learn? Make a clear and effective plan for their courses Manage the classroom effectively and efficiently Grade/Mark assessments in a fair and efficient manner Pace their courses effectively Effectively manage relationships with students and parents Successfully deal with the challenges of different types of school administrations Create great assessments Requirements Have a desire to be a great teacher Description Over the last decade, we have learned that seemingly small, deliberate changes in teacher words and actions can, over time, produce dramatic improvements in student achievement. Teachers are introduced to pacing, creating rhythm and will review critical thinking strategies. The Teaching and Classroom Management Diploma is designed to help you acquire the needed skills to excel at teaching, engage students and create a classroom environment that encourages motivation. The course covered include: - Teaching methods that help teachers grab the reins and manage the classroom with high efficiency. - Teaching techniques that enhance student learning and promote student motivation - Creating an effective learning environment. Welcome to have this course, if you are a teacher and looking forward to improve your skill to help your students to become successful Who is the target audience? New teachers Professional teachers looking to improve in their field Introduction to Teach Like a Champion Introduction Teach Like a Champion FREE 00:09:00 Classroom Management How to Avoid Students Disrupting the Class FREE 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:09:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:05:00 How to Plan for the Whole Semester 00:04:00 Assessments and Grading Creating Effective Assessments 00:07:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:09:00 The Strengths and Weaknesses of Summative Assessment 00:03:00 Relationship Management Developing Healthy Relationships with Students 00:07:00 Communicating Effectively with Parents 00:04:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:05:00
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Here's what you get: Step by step Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality lessons One to one assistance from Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalityprofessionals if you need it Innovative exams to test your knowledge after the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitalitycourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality certificate and transcript on the next working day Easily learn the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? 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Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Career Development of a Teaching Assistant Career Development 00:17:00 Skills of A Teaching Assistant 00:20:00 The Professional Standards for A Teaching Assistant 00:14:00 The Role and Responsibilities of A Teaching Assistant 00:20:00 Strategies for A Teaching Assistant 00:24:00 Strategies for A Teaching Assistant Strategies for A Teaching Assistant 00:24:00 Working in the Classroom 00:20:00 Working in the School 00:28:00 Introduction to Teach Like a Champion Introduction Teach Like a Champion 00:10:00 Classroom Management How to Avoid Students Disrupting the Class 00:11:00 How to Stop Distruptions Once They Begin 00:09:00 Choosing an Appropriate Seating Arrangement 00:03:00 Choosing the Best Communication System for the Class 00:10:00 Planning The Critical Importance of Planning 00:08:00 How to Plan an Effective Lesson 00:09:00 How to Plan an Effective Units 00:06:00 How to Plan for the Whole Semester 00:05:00 Assessments and Grading Creating Effective Assessments 00:08:00 Efficient Grading Techniques 00:06:00 The Power of Formative Assessment 00:10:00 The Strengths and Weaknesses of Summative Assessment 00:04:00 Relationship Management Developing Healthy Relationships with Students 00:08:00 Communicating Effectively with Parents 00:05:00 Managing Management, How to Deal with the Boss 00:06:00 Psychological Tools for the Champion Teacher 00:05:00 Conclusion Review the Key Ideas of the Course 00:06:00 Your Students Will Never See You Practice How Teachers and Educators Can Lecture More Effectively 1st Video Rehearsal 00:02:00 How Teachers and Educators Can lecture More Effectively 2nd Video Rehearsal 00:02:00 How Teachers and Educators Can lecture More Effectively 3rd Video Rehearsal 00:04:00 How Teachers and Educators Can Lecture More Effectively Any Subject Can be Interesting and any Subject Boring 00:02:00 How Teachers and Educators Can Lecture More Effectively Conclusion 00:01:00 How Teachers and Educators Can Lecture More effectively Discipline 00:06:00 How Teachers and Educators Can Lecture More Effectively Feedback 00:02:00 How Teachers and Educators Can Lecture More Effectively Focus on top Five Principles 00:05:00 How Teachers and Educators Can Lecture More Effectively Intro 00:01:00 How Teachers and Educators Can Lecture More Effectively Look at Your Video 00:02:00 How Teachers and Educators Can Lecture More Effectively Passion 00:04:00 How Teachers and Educators Can Lecture More Effectively Platform Skills 00:05:00 How Teachers and Educators Can Lecture More Effectively Promo 00:01:00 How Teachers and Educators can Lecture More Effectively Questions 00:05:00 How Teachers and Educators Can Lecture More Effectively Stories 00:06:00 How Teachers and Educators Can Lecture More Effectively Wireless Microphone 00:06:00