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Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team. The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law. Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them. What's Covered in the Course? Through this course, your staff will learn about: The basics of customer service, such as the terminology and the different types of customer service; What internal and external customers are and how to recognise them; The importance of how you present yourself and how to dress and behave in a way that impresses a customer; Why communication is so important in client interactions and how to communicate effectively; How to deal with a conflict to a customer's satisfaction; The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service; The best way to deal with an angry client and the best methods for controlling your emotions; How to know when a customer has crossed the line and when to stand up for yourself; How to deliver the best possible service, in order to consistently impress your company's customers. What are the Benefits of the Course? There are a range of benefits for your staff to gain, when they have successfully completed this course: Gaining a better understanding of how their customers think; Becoming a more valuable asset in their organisation; The ability to study at the time and from the place that best suits them; Upon completion of the course, they receive an industry-recognised and fully-accredited certification; Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.

Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals.  Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now.  This 20-in-1 Ultimate Excel Beginner to Advanced bundle consists of the following Courses: Course 01: MS Word Diploma Course 02: Proofreading & Copyediting Course 03: PowerPoint Diploma Course 04: Microsoft Excel Level 3 Course 05: New Functions in Microsoft Excel 2021 Course 06: Microsoft Excel: Automated Dashboard Using Advanced Formula, VBA, Power Query Course 07: Microsoft Excel: Excel Sheet Comparison with VBA Course 08: Microsoft Excel: Master Power Query in 120 Minutes! Course 09: Excel: Top 50 Microsoft Excel Formulas in 50 Minutes! Course 10: Excel Pivot Tables Course 11: Data Analysis in Microsoft Excel Complete Training Course 12: Excel Must Know Formulas and Functions Course 13: Excel spreadsheet for Beginner Course 14: Excel Data Analysis Course 15: Excel Vlookup, Xlookup, Match and Index Course 16: Excel Pivot Tables, Pivot Charts, Slicers, and Timelines Course 17: PowerBI Formulas Course 18: Outlook Tips and Tricks Course 19: Excel PowerQuery and PowerPivot Course 20: Complete Microsoft Power BI 2021 Additionally, you will get 5 other career-guided courses in this Excel Beginner to Advanced bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Excel Beginner to Advanced bundle. Learning Outcomes of Excel Beginner to Advanced Bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Excel Beginner to Advanced Know your responsibilities as Excel Beginner to Advanced and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Excel Beginner to Advanced Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours/points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Excel Beginner to Advanced bundle. Requirements This Excel Beginner to Advanced course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificate for the title course (MS Word Diploma) for absolutely free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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Fall into Savings. Enjoy the biggest price fall this Autumn! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Bricklaying will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Bricklaying will help you keep ahead of the pack. The Bricklaying incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Bricklaying will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Bricklaying, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Bricklaying course, you will get 10 premium courses, an original hardcopy, and 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bricklaying Bundle Consists of the following Premium courses: Course 01: Bricklaying Course 02: Diploma in Construction Management Course 03: Building Surveyor Course 04: Construction Cost Estimation Diploma Course 05: Material Management Course 06: PUWER Course 07: Manual Handling Level 2 Course 08: LOLER Training Course 09: RIDDOR Training Course 10: Construction Safety Course 11: First Aid Training So, enrol now to advance your career! Benefits you'll get from choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Bricklaying expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum of Bundle Course 01: Bricklaying Introduction Tools of Bricklaying Bonding of Bricklaying Basic Techniques Constructing Walls Basic Joint Finishes Building Curved Arches Building Curved Brickwork and Defects and Maintenance Course 02: Diploma in Construction Management Introduction to Construction Management Project Life Cycle and Success Cost Management Preliminary Site Investigation and Site Organisation Site Management Planning and Management of Equipment Construction Materials Management Vendor Analysis in Construction Management Construction Procurement Stock Control Supply Chain Management The Main Participators Quality Assurance and Customer Care Legal Aspects of Contracting Human Resources Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Course 03: Building Surveyor Building Survey: An Introduction Building Law Principles Building Procurement and Contract Administration Building Information Modelling Building Technology The Procedure of Building Survey and Surveys of Historic Buildings Beginning of the Survey: Foundation and In-depth Survey in Walls Ground Level Investigation: Floors and Investigation Above the Ground: Roofs and Chimneys Inspection of Joinery and Woodwork Finishes and Surfaces of the Building Services Inspection Building Pathology Building Adaption Understanding Work Breakdown Structure Report Writing Legal Aspects Course 04: Construction Cost Estimation Diploma Introduction to Construction Management Cost Estimation Role of Cost Estimator and New Aspects of Cost Estimation Course 05: Material Management Introduction to Material Management Purchasing and Supply Chain Management Inventory Management, Planning and Control Course 06: PUWER Provision and Use of Work Equipment Regulations Selection and Conformity of Work Equipment Safe Functionality of Work Equipment Course 07: Manual Handling Level 2 Introduction, Legislation and Guidance Manual Handling Hazards and Injuries Manual Handling Risk Assessments Course 08: LOLER Training Introduction to LOLER Part 01 - Selecting Lifting Equipment and Accessories Part 02 - Selecting Lifting Equipment and Accessories Planning the Lifting Operation Course 09: RIDDOR Training Health and Safety at Work and the Laws Managing for Health and Safety Risk Assessment and Common Risks RIDDOR Course 10: Construction Safety Managing Health and Safety Risk Assessment and Common Risks Health and Safety Guidelines and Legislations Reporting Accidents at Work General Site Issues Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Bricklaying bundle. Requirements This Bricklaying course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Bricklaying) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Electrical Training Bundle Now Give a compliment to your career and take it to the next level. This Electrical Training bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Electrical Training bundle will help you stay ahead of the pack. Throughout the Electrical Training programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Electrical Training course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Electrical Training Bundle Consists of the following Premium courses: Course 01: Electrician Course 02: PAT Level 4 Course 03: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Course 04: Electronic & Electrical Devices Maintenance Course 05: Digital Electric Circuits & Intelligent Electrical Devices Course 06: Smart Meter Installer Training Course 07: Short Circuit Analysis for HV Three Phase Systems Course 08: Electric Power Metering for Single and Three Phase Systems Course 09: Advanced Electrical Safety Course 10: First Aid at Work Course 11: Distribution Station & Feeder Protection As one of the top course providers in the UK, we're committed to providing you with the best Electrical Training al experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. Enrol now in Electrical Training to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Electrical Training: Pay once and get lifetime access to 11 CPD courses from this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge of Electrical Training without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The Electrical Training bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Electrical Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum: Course 01: Electrician Intro Basic Electricity The Nature of Electricity Conductors & Insulators Current and Electric Circuits Ohm's Law Electric Power Series Parallel Circuits Circuit Theorems Theorem Example Explained Electric Fields and Capacitance Magnetism and Inductance Transient Response Capacitors & Inductors Course 02: PAT Level 4 Module 01: Introduction to PAT Module 02: Relevant Statutory Provisions for PAT Module 03: Risk Assessment Module 04: Reducing and Controlling Risks Module 05: Electrical Units and Appliance Classification Module 06: Initial Visual Examination Module 07: Instruments for Testing and Equipment Inspection Module 08: Electrical Installation Testing Module 09: Safety Precautions in Electrical Testing Module 10: Reporting and Record-keeping Course 03: Level 3 Heating, Ventilation & Air Conditioning (HVAC) Technician Module 01: Introduction to Heating, Ventilation & Air Conditioning (HVAC) Module 02: Heating Fundamentals and Psychrometrics Module 03: HVAC Systems Module 04: Heating and Ventilation Module 05: Air Conditioning Systems for HVAC Technicians Module 06: Compressors, Water Chillers, and Fans Module 07: Piping for HVAC Technician Module 08: Duct System in HVAC Module 09: Refrigeration and Refrigerants Module 10: Special Applications Module 11: HVAC System Selection Module 12: Safety in the HVAC Industry Course 04: Electronic & Electrical Devices Maintenance Section 01: Introduction & Getting Started Section 02: Electronic and Electrical maintenance Repair Section 03: Tools Needed Section 04: Electronic Components Section 05: Testing Section 06: Troubleshooting Section 07: Introduction to Electronic Components: A Step by Step Guide Course 05: Digital Electric Circuits & Intelligent Electrical Devices Module 01: Introduction Module 02: Numbering Systems Module 03: Binary Arithmetic Module 04: Logic Gates Module 05: Flip-Flops Module 06: Counters & Shift Registers Module 07: Adders ---------- Other Courses------- Course 06: Smart Meter Installer Training Course 07: Short Circuit Analysis for HV Three Phase Systems Course 08: Electric Power Metering for Single and Three Phase Systems Course 09: Advanced Electrical Safety Course 10: First Aid at Work Course 11: Distribution Station & Feeder Protection CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Electrical Training bundle. Requirements This Electrical Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this Electrical Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Electrical Safety) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The course equips the learner with tools, models, and concepts to understand a strategic plan's implementation process and challenges. The learner will be able to consider key stakeholders, influencing factors, and risks involved in implementing strategic plans. After the successful completion of this lecture, you will be able to understand the following: Understanding Strategic Plan Implementation. Understanding Time Schedule for Strategic Plan Implementation. Time Scheduling Techniques for Strategic Plan Implementation. Critical Path Method (CPM). Program Evaluation and Review Technique (PERT). Fast-tracking and crashing. Gantt charts. Understanding key Success Factors. Successful Strategic Plan Monitoring. Understanding Strategic Control Techniques. Understanding Cascading & Dissemination Process. Understanding Strategic Implementation Risk. Risk Identification Tools & Techniques: Strategic Plan Implementation. The concept of Risk Avoidance. Understanding Strategic Contingency Planning. Understanding Risk Corrective Action. What is Risk Preventive Action? This course introduces the learner to the fundamentals of implementing a plan. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Implementing Strategic Plan Self-paced pre-recorded learning content on this topic. QUIZ: Fundamentals Of Implementing Strategic Plans Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Manager Talent Manager Strategy Planner Operations Manager Department Head Team Leader Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Being able to effectively manage upset customers and their complaints is a key skill in any organisation. Quite often this trying time with customers can be the make or break of a customer relationship as well as negative word of mouth. Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both down to earth and easy to apply.

Project Manager's Immersion Program A Deep Dive into Project Management Skills for Serious Practitioners

Give a compliment to your career and take it to the next level. This Car Restoration bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Car Restoration bundle will help you stay ahead of the pack. Throughout the Car Restoration programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Car Restoration course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Car Restoration Bundle Consists of the following Premium courses: Course 01: Car Restoration Course 02: Car Mechanic and Repair Training Course 03: Motorbike Repairing and Maintenance Diploma Course 04: Basic Automotive Engineering: Onboard Diagnostics Course 05: Large Goods Vehicle (LGV) Course 06: Supercharger Automobile Engineering Course 07: Engine Lubricant System Training - Level 4 Course 08: Hybrid Vehicle Expert Training Course 09: PAT Level 4 Course 10: PUWER Course 11: COSHH Training and Safety - Level 2 Course 12: Workplace Safety Course Course 13: First Aid at Work Enrol now in Car Restoration to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Car Restoration expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Curriculum Course 01: Car Restoration Module 01: Car Restoration plan Module 02: Restoring the Car's Interior Module 03: Restoring the Car's Exterior Module 04: Restoring the Engine Module 05: Reassemble & Test Drive Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Car Restoration bundle. Requirements This Car Restoration course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access