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Description Regression Therapy Diploma Embark on a transformative journey with our comprehensive online course titled 'Regression Therapy Diploma'. This immersive programme delves into the fascinating world of hypnotic regression therapy, offering a detailed roadmap to navigate the complex contours of the human mind. Opening with an enlightening introduction to Hypnotic Regression Therapy, the course sheds light on the essential techniques and theoretical underpinnings of this therapeutic approach. It highlights how regression therapy can open up a pathway to past experiences, effectively helping to identify and resolve deep-rooted issues that might be impeding personal growth. As part of the Regression Therapy Diploma, the dynamic nature of hypnosis is dissected in depth. This vital skill set empowers participants to guide and lead their clients effectively, facilitating a productive environment for therapy sessions. Participants will gain insight into the art of preparing a patient for Hypnotic Regression Therapy (HRT), an often overlooked yet integral component of successful therapy outcomes. The course rigorously covers the use of regression to expose a cause, helping practitioners discern the origins of their client's distress. This process can enable a client's subconscious to unearth traumatic events or moments that may have been otherwise suppressed or forgotten, facilitating the journey towards healing. A crucial aspect of regression therapy is dealing with abreactions and facilitating release. The course offers practical strategies and guidelines on handling emotional outbursts or reactions, helping practitioners to respond with empathy and professionalism. The role of the subconscious in relearning is also explored, promoting the understanding that real change occurs at this profound level of the mind. The importance of concluding an HRT session effectively forms a significant part of the Regression Therapy Diploma. Proper closure of a session is crucial in ensuring the client's well-being and preserving the progress made during therapy. This comprehensive course also delves into handling unresolved past grief. It equips learners with strategies to guide clients through the painful process of confronting and resolving lingering sorrow, bringing about emotional catharsis and closure. Additionally, the course covers the effective use of regression therapy in handling Post Traumatic Stress Disorder (PTSD). It provides learners with the necessary tools and knowledge to help clients deal with this challenging condition, bringing about relief and facilitating recovery. Delivered entirely online, this course offers flexibility and convenience, allowing you to learn at your own pace, from the comfort of your own space. Upon completion, practitioners will have earned a recognised Regression Therapy Diploma, demonstrating their comprehensive understanding and practical abilities in the field of regression therapy. All in all, the Regression Therapy Diploma is more than just an academic endeavour; it is a journey that enables practitioners to transform lives, fostering a deeper understanding of the human mind and the processes that shape our experiences and behaviour. Whether you are a practicing therapist looking to expand your repertoire or a newcomer to the world of therapy, this course will equip you with the knowledge, skills, and confidence to embark on a rewarding career in regression therapy. What you will learn 1:Introduction to Hypnotic Regression Therapy 2:Hypnosis 3:Guiding and Leading 4:Preparing a Patient for HRT 5:Using Regression to Expose a Cause 6:Abreactions and Release 7:Subconscious Relearning 8:Concluding an HRT Session 9:Unresolved Past Grief 10:PTSD Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Shockwave Therapy Diploma With the Shockwave Therapy Diploma, embark on an enriching journey into a rapidly expanding field of medical science. This meticulously crafted online course presents an opportunity to grasp the cutting-edge technique of Shockwave Therapy, from basic principles to advanced applications, across a diverse range of medical disciplines. The course initiates with 'Introduction to Shockwave Therapy,' elucidating the concept, history, and significance of this innovative therapeutic modality. Gain an in-depth understanding of the method, its development over the years, and its potential therapeutic impact in various medical spheres. Next, the course unravels 'The Physics of Shockwave Therapy.' Understand the fundamentals of shockwave physics, the science behind this powerful therapeutic tool. This segment sheds light on the mechanisms and modalities of shockwave propagation and how it brings about therapeutic effects at a cellular level. The course proceeds to explain 'Different Types of Shockwave Therapy.' This section provides insights into various shockwave therapy types, their specific application areas, benefits, and any associated risks. Learn about the distinctions and applications of different forms of shockwave therapy, such as radial and focused shockwaves. In 'Shockwave Therapy in Orthopaedics,' explore how this technique is revolutionising treatment methods in the field of orthopaedics. Understand the use of shockwave therapy in treating common orthopaedic conditions such as calcific tendinitis and plantar fasciitis. The Shockwave Therapy Diploma extends into the realm of 'Shockwave Therapy in Sports Medicine.' Here, learners discover how shockwave therapy aids athletes, from speeding recovery times to enhancing performance. Gain an understanding of the procedure's efficacy and role in sports injury management. Another essential part of this course is 'Shockwave Therapy in Urology.' Learn about its application in treating urological conditions such as kidney stones and erectile dysfunction. This segment underlines the evolution of shockwave therapy in urology and its future prospects. Moving on, the course touches upon 'Shockwave Therapy in Aesthetic Medicine.' This section explores how shockwave therapy is making significant inroads into aesthetic medicine, from cellulite reduction to improving skin elasticity and tone. Further, 'The Procedure of Shockwave Therapy' elucidates the step-by-step process of a typical therapy session. This part offers practical knowledge on how the therapy is administered, patient positioning, device settings, and aftercare. Towards the end, the course looks at 'The Future of Shockwave Therapy,' focusing on recent advancements and the potential future direction of this therapeutic modality. This unit encourages learners to reflect on the current trends and anticipate the future of shockwave therapy. Finally, 'Patient Perspective and Case Studies' conclude the Shockwave Therapy Diploma. Here, students get a chance to analyse real-world cases and understand the patient's perspective, thereby reinforcing the practical application of the knowledge gained. In conclusion, the Shockwave Therapy Diploma provides a comprehensive understanding of this dynamic therapeutic technique, from theoretical principles to real-world applications. So, seize this opportunity to enhance your knowledge, skills, and clinical competence in shockwave therapy with this exceptional online course. Become a part of this transformative journey in healthcare today! What you will learn 1:Introduction to Shockwave Therapy 2:The Physics of Shockwave Therapy 3:Different Types of Shockwave Therapy 4:Shockwave Therapy in Orthopedics 5:Shockwave Therapy in Sports Medicine 6:Shockwave Therapy in Urology 7:Shockwave Therapy in Aesthetic Medicine 8:The Procedure of Shockwave Therapy 9:The Future of Shockwave Therapy 10:Patient Perspective and Case Studies Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Mental Health Care Assistant Diploma In today's rapidly changing healthcare environment, the role of a Mental Health Care Assistant is more critical than ever. Individuals with an innate desire to support those facing mental health challenges now have the opportunity to expand their knowledge, skills, and professional boundaries through the Mental Health Care Assistant Diploma. This online course has been meticulously designed to equip learners with an in-depth understanding of the complexities and nuances of mental health care. This comprehensive course kicks off with an introduction to Mental Health Nursing, laying the foundation for an exciting and transformative journey into the realm of mental health care. As students progress through the course, they will explore the vital legal, ethical, and professional settings that shape the backdrop against which mental health professionals operate. A strong grasp of the underlying theories influencing mental health is essential for anyone hoping to make a positive impact in this field. Thus, the Mental Health Care Assistant Diploma delves deeply into mental health theory and its significant influences, ensuring students emerge with a robust understanding of the key concepts and frameworks. Families play a pivotal role in the well-being of individuals with mental health challenges. The segment on 'Working with Families' enlightens students on the collaborative and supportive role families can play, and how best to engage and guide them in a patient's recovery journey. The world of mental health is vast and varied. Disorders can manifest differently across different age groups, from the young to the elderly. Through this course, learners will gain valuable insights into the disorders of various age groups. The curriculum also delves into the intricacies of intellectual disabilities, shedding light on the unique challenges and approaches in this area. Forensic Mental Health Nursing is another critical component of the course, where students get a chance to explore the intersection of mental health and the legal system. This module equips students with the necessary tools to navigate the often-challenging waters of forensic mental health. A highlight of the Mental Health Care Assistant Diploma is its in-depth examination of a range of mental disorders. From understanding the origins to learning about treatments, this course offers a holistic view, ensuring students are well-equipped to handle diverse challenges. It's also crucial to understand the role of Mental Health Nurses. As students navigate this segment, they'll gain a comprehensive view of the responsibilities, challenges, and rewards that come with this essential position in the healthcare hierarchy. Lastly, but of immense importance, is the section on psychopharmacology. In an era where medication is often a key component of treatment plans, understanding the basics of psychopharmacology can make a significant difference in care quality. In conclusion, the Mental Health Care Assistant Diploma is an online course like no other, designed to provide a comprehensive, immersive, and transformative learning experience for those passionate about mental health care. Whether you're looking to kickstart a career in this field or further your existing knowledge, this course promises to be an invaluable resource. Join today and embark on a journey of discovery, growth, and profound professional development. What you will learn 1:Introduction to Mental Health Nursing 2:Professional, Legal and Ethical Setting 3:Mental Health Theory and Influence 4:Working with Families 5:Disorders of Age Groups 6:Intellectual Disabilities 7:Forensic Mental Health Nursing 8:Range of Mental Disorders 9:Role of Mental Health Nurses 10:Psychopharmacology Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Hydrotherapy Diploma Introducing the Hydrotherapy Diploma, an exclusive online course designed for those passionate about the holistic approach to health and wellness. This comprehensive course unravels the vast world of water-based treatments, guiding learners through their curative and therapeutic potentials. The Hydrotherapy Diploma is meticulously structured to provide a deep understanding of the essence of hydrotherapy. Hydrotherapy, a practice rooted in ancient traditions, utilises the power of water to heal, rejuvenate, and promote overall well-being. This course illuminates the core principles, exploring how water, in its various forms and temperatures, can be employed to provide relief, relaxation, and healing. As you navigate through the course, you'll grasp essential techniques in hydrotherapy. From the basic applications to the more advanced methods, students will learn how to effectively use water as a medium for therapy. These techniques form the foundation for specialised treatments and applications. Physical rehabilitation holds a significant section in this course. Hydrotherapy for physical rehabilitation demonstrates the potential of water in aiding recovery and strengthening muscles. Through guided sessions, students will discover the science behind water's buoyancy, resistance, and temperature and how these factors can accelerate the healing process. Equally vital is hydrotherapy's role in mental well-being. The course uncovers the serene and calming effects of hydrotherapy, showcasing how it can alleviate stress, anxiety, and other mental health concerns. There's a profound sense of peace and tranquillity that water offers, and this module ensures you harness its therapeutic essence to its fullest. Hydrotherapy is also a gem in the realm of skin and beauty. Learn how water treatments can enhance skin health, imparting a radiant glow and promoting youthful vitality. Moreover, the Hydrotherapy Diploma touches upon its effectiveness for chronic conditions, offering insights into how regular treatments can provide long-term relief for persistent ailments. Modern spas have widely embraced hydrotherapy, integrating it into their luxurious services. The course delves into the integration of hydrotherapy in these settings, highlighting its significance in today's wellness industry. Safety, as always, is paramount. As such, an entire module is dedicated to safety and precautions in hydrotherapy. Students will be equipped with knowledge to ensure treatments are both effective and safe. Whether you're planning to use these techniques personally or professionally, understanding the dos and don'ts is crucial. For those interested in bringing the spa experience home, the course offers insights into home hydrotherapy applications. From simple baths to more intricate treatments, discover ways to rejuvenate without stepping out of your comfort zone. Finally, with an eye to the future, the Hydrotherapy Diploma speculates on the upcoming trends and advancements in this field. As science and tradition merge, what lies ahead for hydrotherapy? This module stirs curiosity, encouraging students to stay updated and evolve in their hydrotherapy journey. To conclude, this online Hydrotherapy Diploma is a holistic blend of knowledge, techniques, and applications. Whether you're a professional seeking to expand your skills or an individual fascinated by water's therapeutic potential, this course promises a comprehensive, enlightening experience. Embark on this aquatic journey and unlock the healing power of water. What you will learn 1:The Essence of Hydrotherapy 2:Techniques in Hydrotherapy 3:Hydrotherapy for Physical Rehabilitation 4:Hydrotherapy for Mental Well-being 5:Hydrotherapy for Skin and Beauty 6:Hydrotherapy for Chronic Conditions 7:Hydrotherapy in Modern Spas 8:Safety and Precautions in Hydrotherapy 9:Home Hydrotherapy Applications 10:The Future of Hydrotherapy Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Environmental Health at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Imagine you're enjoying a walk in the park, taking in the fresh air and beautiful surroundings. Suddenly, you notice litter strewn all over the grass, plastic bags floating in the nearby pond, and an overpowering smell in the air. This is the harsh reality of the impact of humans on the environment. If you want to make a difference and learn how to protect the planet and human health, the Environmental Health course at QLS Level 4 is the perfect fit for you. This comprehensive Environmental Health course covers a broad range of topics, from waste management and pollution to climate change and sustainability. You'll gain an in-depth understanding of the environmental issues facing the world today, and how they impact human health. You'll learn how to identify, prevent and manage environmental hazards, such as air pollution, water contamination, and waste disposal. By the end of this Environmental Health at QLS Level 4 course, you'll have the knowledge and skills to make a positive impact on the environment, both at home and in the workplace. After this Environmental Health at QLS Level 4 course, you will be able to learn: Understand the environmental issues facing the world today Identify and evaluate environmental hazards Analyse the impact of pollution on human health Implement waste management strategies Promote sustainability and resource recovery Develop solutions to environmental problems Why Prefer This Environmental Health at QLS Level 4 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Environmental Health at QLS Level 4 course: Module 01: Intro to Environmental Health Module 02: Waste, Pollution, and Pollutants Module 03: Environment, Pollution, Climate Change, and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Environmental Health at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Environmental Health at QLS Level 4 course is suitable for: Individuals interested in environmental protection and sustainability Professionals working in the environmental sector Students pursuing a career in environmental health Requirements Environmental Health at QLS Level 4 No prior background or expertise is required. Career path The Environmental Health at QLS Level 4 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Like as: Environmental Health Officer: £31,000 Sustainability Officer: £28,000 Waste Management Officer: £28,000 Pollution Control Officer: £30,000 Environmental Consultant: £33,000 Water Quality Specialist: £27,000 Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Environmental Health at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Environmental Health at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Step into the world of environmental health with our comprehensive course. Learn how waste, pollution, and climate change affect our health and how we can recover resources and manage waste. From food waste to plastic pollution, air pollution to water management, and environmental sustainability, this course covers it all. Learning Outcomes: Understand the impact of environmental factors on human health Identify different types of waste and pollutants and their effects on the environment Explore the relationship between climate change, pollution, and health Develop strategies to recover resources and manage waste Analyse the impact of food waste and plastic pollution on the environment and human health Learn about air pollution, water management, and environmental sustainability In this course, you will delve into the intricate world of environmental health. The course starts with an introduction to environmental health, followed by modules on waste, pollution, and pollutants. You will then explore the relationship between environmental factors, climate change, and human health. The course also covers the recovery of resources and waste management, including food waste and plastic pollution. You will gain an understanding of air pollution, water management, and environmental sustainability. This course is perfect for anyone looking to deepen their knowledge of environmental health and its impact on human health. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Environmental professionals looking to enhance their knowledge Students interested in environmental science, public health, or sustainability Professionals in the health industry looking to expand their understanding of environmental factors Anyone interested in learning more about the impact of environmental factors on human health Career path Environmental Health Officer (£24k-£40k) Environmental Consultant (£24k-£60k) Sustainability Manager (£25k-£60k) Climate Change Analyst (£20k-£60k) Water Quality Specialist (£22k-£45k) Pollution Control Officer (£20k-£35k)

Highlights of the Paediatric First Aid & Basic Life Support BLS Training Course Type: Online Learning Duration: 3 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about paediatric first aid training Understand its core competencies and principles Explore the various areas of paediatric first aid Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert paediatric first aider Paediatric First Aid & Basic Life Support BLS Training Master the skills you need to propel your career forward in Paediatric First Aid & Basic Life Support BLS Training. This course will equip you with the essential knowledge and skillset that will make you a confident paediatric first aider and take your career to the next level. This comprehensive paediatric first aid and BLS course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this paediatric first aid course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive Paediatric First Aid and BLS Training will teach you the theory of effective paediatric first aid training, practice and equip you with the essential skills, confidence and competence to assist you in the this industry. You'll gain a solid understanding of the core competencies required to drive a successful career in paediatric first aid training. This Paediatric First Aid course and Basic Life Support Training is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for paediatric first aider or for people who are aspiring to specialise in first aid training. Enrol in this paediatric first aid course and BLS training today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Paediatric First Aid & Basic Life Support BLS Training for? This comprehensive paediatric first aid course online and BLS training is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this paediatric first aid training can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This paediatric first aid course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction Module 1: Introduction 00:09:00 Principles & Role Of A First Aider Module 2: Principles & Role Of A First Aider 00:13:00 First Aid Basics Module 3: First Aid Basics 00:10:00 Managing An Emergency Module 4: Managing An Emergency 00:21:00 Unresponsive Infant/Child Module 5: Unresponsive Infant/Child 00:09:00 Allergic Reaction Module 6: Allergic Reaction 00:12:00 Asthma: 'Shortness of Breath' Module 7: Asthma: 'Shortness Of Breath' 00:11:00 Burns & Scalds Module 8: Burns & Scalds 00:07:00 Cuts & Wounds, Bleeding & Shock Module 9: Cuts & Wounds, Bleeding & Shock 00:13:00 Choking Module 10: Choking 00:08:00 Diabetes Module 11: Diabetes 00:04:00 Insect Bites & Rashes Module 12: Insect Bites & Rashes 00:07:00 Eye Injury & Foreign Body Module 13: Eye Injury & Foreign Body 00:11:00 Head & Bone Injuries Module 14: Head & Bone Injuries 00:17:00 Near Drowning Module 15: Near Drowning 00:07:00 Poisoning Module 16: Poisoning 00:09:00 Seizure Module 17: Seizure 00:11:00 Spinal Injuries Module 18: Spinal Injuries 00:11:00 BLS Assessment Module 2: BLS Assessment 00:11:00 Basic Life Support Legislations Module 3: Basic Life Support Legislations 00:15:00 The Recovery Position and CPR Module 4: The Recovery Position and CPR 00:23:00 Paediatric BLS Module 5: Paediatric BLS 00:25:00 Administering BLS to Adults Module 6: Administering BLS to Adults 00:14:00 Managing Other Emergencies Module 7: Managing Other Emergencies 00:15:00 Conclusion BLS Conclusion BLS 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

CompTIA Security+ Certification is a comprehensive course covering essential aspects of information security, designed to equip learners with the foundational knowledge and skills needed to navigate the complex landscape of cybersecurity.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 4 Days 24 CPD hours This course is intended for This is an intermediate course for experienced DBAs and technical individuals, with experience on other relational database platforms, who plan, implement, and maintain Db2 11.1 for Linux, UNIX, and Windows databases. These skills can also be utilize to support cloud based databases using Db2 on Cloud or Db2 Hosted environments. Overview Please refer to course overview This course teaches you to perform, basic and advanced, database administrative tasks using Db2 11.1. These tasks include creating and populating databases and implementing a logical design to support recovery requirements. The access strategies selected by the Db2 Optimizer will be examined using the Db2 Explain tools. Various diagnostic methods will be presented, including using various db2pd command options. Students will learn how to implement automatic archival for database logs and how to plan a redirected database restore to relocate either selected table spaces or an entire database. The REBUILD option of RESTORE, which can build a database copy with a subset of the tablespaces, will be discussed. We will also cover using the TRANSPORT option of RESTORE to copy schemas of objects between two Db2 databases. The selection of indexes to improve application performance and the use of SQL statements to track database performance and health will be covered. This course provides a quick start to Db2 database administration skills for experienced relational Database Administrators (DBA). Overview of Db2 11Command Line Processor (CLP) and GUI UsageThe Db2 EnvironmentCreating Databases and Data PlacementCreating Database ObjectsMoving DataBackup and RecoveryLocks and ConcurrencyDatabase Maintenance, Monitoring and Problem DeterminationSecurityDatabase Rebuild SupportDb2 Database and Table Space RelocationUsing Explain ToolsUsing Indexes for PerformanceAdvanced Monitoring