1319 Courses delivered Online

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Level 7 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 180 CPD Points | Lifetime Access

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Health and Social Care programme, endorsed by the Quality Licence Scheme (QLS), is designed to enhance your understanding of vital aspects within the sector through a fully online structure. Whether you are aiming to broaden your knowledge in care planning, infection control, or public health consultancy, this course offers a well-rounded selection of modules suited for various roles in health and social care settings. The curriculum includes a Level 5 Diploma in Health and Social Care, providing a solid foundation in theory and principles that shape effective care delivery. Additional courses focus on critical areas such as Infection Prevention & Control, GDPR for healthcare, and Health & Safety, all tailored to meet current sector standards. Ideal for those seeking career progression or personal development within health and social care, this endorsed course provides accessible learning without the need for physical attendance. Each module has been developed with clear objectives and relevant content to equip learners with the knowledge needed to operate confidently within this diverse field. With an emphasis on up-to-date guidance and professional best practices, this programme offers a valuable opportunity to deepen your expertise and support your aspirations within the health and social care sector. Our Health and Social Care course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Health and Social Care QLS Bundle Includes the following Courses Course 01: Diploma in Health and Social Care at QLS Level 5 Course 02: Public Health Consultant Course 03: Infection Prevention & Control: Health & Safety Consultant Course 04: Care Planning and Record Keeping: Health & Safety Course 05: Healthcare GDPR Key Features of Health and Social Care Eligibility for QLS endorsed certificate upon successful completion of the Health and Social Care course Free CPD Accredited Course Fully online, interactive Health and Social Care course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Health and Social Caretraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Health and Social Care course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Health and Social Care course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Health and Social Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Health and Social Care course, learners will be able to order an endorsed certificate, titled: [Diploma in Health and Social Care at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health and Social Care basics. Requirements No prior degree or experience is required to enrol in this Health and Social Care course. Career path This Health and Social Care Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This Care Training bundle is thoughtfully designed for professionals and learners eager to deepen their knowledge across a broad spectrum of care-related subjects. Covering vital topics from Health and Social Care to specialised areas like Diabetes Awareness, Mental Health Nursing, and End of Life Care Nursing, this bundle offers a valuable collection of courses tailored to support personal and professional development in the care sector. Each module is crafted to provide clear, accessible information that promotes understanding and confidence in delivering quality care. Whether you’re looking to broaden your understanding of medical law, improve awareness of epidemic and pandemic diseases, or develop knowledge in areas such as safe handling of medicines and infection prevention, this course package meets diverse learning needs without the need for physical attendance. Delivered entirely online, it allows you to learn at your own pace, balancing study with other commitments while gaining knowledge essential to today’s health and social care environments. Key Features of Care Training Bundle CPD Accredited Care Training Course Instant PDF certificate Fully online, interactive Care Training course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Care Training Bundle course to excel! To become successful in your profession, you must have a specific set of Care Training skills to succeed in today's competitive world. In this in-depth Care Training course, you will develop the most in-demand Care Training skills to kickstart your career, as well as upgrade your existing knowledge & skills. Care Training Curriculum Course 01: Health and Social Care Course 02: Public Health Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Care Training bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Care Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Care Training basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Care Training Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.