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Make significant time savings by automating month-end reporting and enable users to self-serve on financial data. Reducing reliance on finance analysts to manually produce reports and analysis each month, leading to more efficient processes and faster decision-making.

OVERVIEW This official Microsoft Power BI training course will teach you how to connect to data from many sources, clean and transform it using Power Query, create a data model consisting of multiple tables connected with relationships and build visualisations and reports to show the patterns in the data. The course will explore formulas created using the DAX language, including the use of advanced date intelligence calculations. Additional visualisation features including interactivity between the elements of a report page are covered as well as parameters and row-level security, which allows a report to be tailored according to who is viewing it. The course will also show how to publish reports and dashboards to a workspace on the Power BI Service. COURSE BENEFITS: Learn how to clean, transform, and load data from many sources Use database queries in Power Query to combine tables using append and merge Create and manage a data model in Power BI consisting of multiple tables connected with relationships Build Measures and other calculations in the DAX language to plot in reports Manage advanced time calculations using date tables Optimise report calculations using the Performance Analyzer Manage and share report assets to the Power BI Service Prepare for the official Microsoft PL-300 exam using Microsoft Official Courseware WHO IS THE COURSE FOR? Data Analysts with little or no experience of Power BI who wish to upgrade their knowledge to include Business Intelligence Management Consultants who need to conduct rapid analysis of their clients’ data to answer specific business questions Analysts who need to upgrade their organisation from a simple Excel or SQL-based management reporting system to a dynamic BI system Data Analysts who wish to develop organisation-wide reporting in the form of web reports or phone apps Marketers in data-intensive organisations who wish to build visually appealing, dynamic charts for their stakeholders to use COURSE OUTLINE Module 1 Getting Started With Microsoft Data Analytics Data analytics and Microsoft Getting Started with Power BI Module 2 Get Data In Power BI Get data from various data sources Optimize performance Resolve data errors Lab: Prepare Data in Power BI Desktop Module 3 Clean, Transform And Load Data In Power BI Data shaping Data profiling Enhance the data structure Lab: Load Data in Power BI Desktop Module 4 Design A Data Model In Power BI Introduction to data modelling Working with Tables Dimensions and Hierarchies Lab: Model Data in Power BI Desktop Module 5 Create Model Calculations Using DAX In Power BI Introduction to DAX Real-time Dashboards Advanced DAX Lab 1: Create DAX Calculations in Power BI Desktop, Part 1 Lab 2: Create DAX Calculations in Power BI Desktop, Part 2 Module 6 Optimize Model Performance Optimize the data model for performance Optimize DirectQuery models Module 7 Create Reports Design a Report Enhance the Report Lab 1: Design a Report in Power BI Desktop, Part 1 Lab 2: Design a Report in Power BI Desktop, Part 2 Module 8 Create Dashboards Create a Dashboard Real-time Dashboards Enhance a Dashboard Lab: Create a Power BI Dashboard Module 9 Perform Advanced Analytics Advanced analytics Data Insights through AI Visuals Lab: Perform Data Analysis in Power BI Desktop Module 10 Create And Manage Workspaces Creating Workspaces Sharing and managing assets Module 11 Manage Datasets In Power BI Parameters Datasets Module 12 Row-Level Security Security in Power BI Lab: Enforce Row-Level Security

Description: This Windows 10: New Developments - Video Training Course has been designed deliberately designed to help you go through a regiment of training which will prepare you and teach you about all the features of Windows 10. This operating system is the culmination of all the good features of previous versions and it will go through a continuous revision and updates for the next upcoming years. Windows 10 has been designed for multi-device platform operating system which incorporates cloud-based services and online helpline management. In this course, you will learn about the user experiences, use the settings app for your own modification and Cortana. Since many organizations are moving towards making a centralized cloud based services for their company, it is imperative for any employee to know how to use these applications on Windows 10. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Windows 10: New Developments - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Windows 10: New Developments - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. What's New in Windows 10 What Makes Windows 10 Different? FREE 00:14:00 Primary Feature Overview 00:14:00 Navigating and Using Windows 10 Navigating and Using Windows 10 00:40:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Professional Certificate Course in Roles and Functions of Organisations Within the Tourism and Hospitality Industry provides a comprehensive overview of the main types of organizations, exploring the scale and structure of selected entities. Participants will delve into tourism and hospitality business functions at both organizational and destination levels, gaining insights into the regulatory landscape and understanding the vital roles these organizations play in the industry. After the successful completion of the course, you will be able to learn about the following: The main types of organisations within the tourism and hospitality industry. Explain The scale and structure of a selected tourist or hospitality organization. Tourism and hospitality business functions in a tourist destination Regulation of tour operators including governing bodies and regulatory requirements Tourism and hospitality businesses at the destination level. This Professional Certificate Course in "Roles and Functions of Organisations Within the Tourism and Hospitality Industry" offers a comprehensive understanding of the main types of organizations in the sector. Participants will explore the scale and structure of selected organizations, delve into tourism and hospitality business functions in destinations, and gain insights into the regulation of tour operators, including governing bodies and compliance requirements. Additionally, the course covers the dynamics of tourism and hospitality businesses at the destination level, providing a holistic perspective on industry operations and management. This Professional Certificate Course in Roles and Functions of Organisations Within the Tourism and Hospitality Industry provides a comprehensive exploration of the industry's organizational landscape. Participants will delve into the main types of organizations, gaining insights into the scale and structure of specific entities. The course further covers essential topics such as tourism and hospitality business functions at destinations, regulations governing tour operators, and the dynamics of businesses at the destination level. By the end, participants will possess a nuanced understanding of organizational intricacies crucial for success in the dynamic tourism and hospitality sector. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Roles and Functions of Organisations within the Tourism and Hospitality Industry Self-paced pre-recorded learning content on this topic. Roles And Functions Of Organisations Within The Tourism And Hospitality Industry Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Hospitality and Tourism Professionals Aspiring Tourism Managers Students Pursuing Hospitality Studies Tour Operators and Destination Managers Industry Enthusiasts Seeking Specialized Knowledge Professionals Transitioning to Tourism and Hospitality Roles Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Information This course aims to empower you with the expertise to proficiently navigate process mapping and master the art of crafting Standard Operating Procedures (SOPs) within regulated environments. Whether you're engaged in activities that demand process improvement, continual enhancement, or SOP creation, this course offers invaluable insights tailored to your needs. It caters to individuals tasked with managing, documenting, and implementing processes and SOPs, irrespective of prior experience or skills. Our curriculum does not focus on specific software or approaches, focusing instead on fundamental principles and adaptable concepts applicable across diverse organisational landscapes. Benefits include: Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. This course is structured to encourage delegates to:  Discuss and develop ideas Develop a practical approach for creating process maps and writing SOPs Understand how to use process maps in SOPs effectively Discuss how process mapping for preparing SOPs can be applied to process improvement for SOPs. Is this course for you? The course is designed for all those with responsibility for managing, documenting and implementing processes and SOPs. It assumes no prior experience or skills. The course does not recommend any specific software or approach, but explores the principles and ideas that can be applied in any organisation. What will you learn? Hands-on experience in mapping processes An understanding of how process maps can be used to define, communicate and continually improve complex processes An understanding of best practice for SOPs using of process maps/process flow diagrams and process mind maps to complement text An insight into the preparation of concise and user friendly SOPs. By the end of the course you will be able to: Create process maps and write clearer more concise SOPs Understand how to use process maps in SOPs effectively Understand how process mapping can be applied to process improvement and better SOPs. Tutors Tutors will be comprised of (click the photos for biographies): Laura Brown Director, Laura Brown Training and Development David Butler VP of Quality, Resolian Programme Please note timings may be subject to alteration. Day 1 09:00 Welcome, Introductions and Course Objectives Why Companies manage by process. 10:00 Exercise 1 - First Steps Mechanisms for process mapping, levels at which it can be applied, and the roles and responsibilities of process owners. 10:30 Exercise 1 - Feedback 10:45 Break 11:00 Mapping Processes The stages involved in mapping processes including how to construct a SIPOC chart. 11:45 Exercise 2 - Mapping A Process A first opportunity to practice your new process mapping skills. 12:30 Exercise 2 - Feedback 13:00 Lunch 14:00 Exercise 3 - Discussion of Options for Format, Structure and Layout What Makes A Good SOP? Discussion of options for format, structure, level of detail of SOPs and the use of process maps for SOP writing. A case study example of a good SOP which uses a flow chart/process map. 14:45 Exercise 3 - Feedback 15:00 Break 15:15 A Case Study example of a good SOP that uses a flow chart / process map 15:30 Exercise 4 Discussion of the content of an SOP using a Process Map 15:35 Exercise 4 - Feedback 15:45 Key Writing Considerations 16:15 Exercise 5 16:45 Exercise 5 - Feedback 17:00 Close of Day Day 2 09:00 Review of Day 1 09:15 Using Metrics Selecting and using metrics to monitor and improve processes. 10:00 Exercise 6 - Practice in Process Mapping Creating Process Maps from multi-source information. 11:00 Break 11:15 Exercise 6 - Feedback 11:45 Common Pitfalls Common problems and tips for good Process Mapping. 12:15 Demonstration of Process Mapping on a PC 12:45 Lunch 13:30 Exercise 7 - Mind Mapping 14:30 Exercise 7 - Feedback 15:00 Break 15:15 Exercise 8 - Using Process Maps to Write an SOP Applying your process mapping skills as part of writing an SOP 15:30 Exercise 8 - Feedback 15:45 Course Review and Follow-up 16:00 Close of Course Extra Information Face-to-face course Course Material Course material will be available in PDF format for delegates attending this course. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course. The material will be emailed in advance of the course and RQA will not be providing any printed copies of the course notes during the training itself. Delegates wishing to have a hard copy of the notes should print these in advance to bring with them. Alternatively delegates are welcome to bring along their own portable devices to view the material during the training sessions. Remote course Course Material This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. The advantages of this include: Ability for delegates to keep material on a mobile device Ability to review material at any time pre and post course Environmental benefits – less paper being used per course Access to an online course group to enhance networking. You will need a stable internet connection, a microphone and a webcam. Development Level Learn

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Here's what you get: Step by step Optimising Performance through Sports Nutrition lessons One to one assistance from Optimising Performance through Sports Nutritionprofessionals if you need it Innovative exams to test your knowledge after the Optimising Performance through Sports Nutritioncourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Optimising Performance through Sports Nutrition courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Optimising Performance through Sports Nutrition certificate and transcript on the next working day Easily learn the Optimising Performance through Sports Nutrition skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Optimising Performance through Sports Nutrition training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Optimising Performance through Sports Nutrition Requirements To participate in this Optimising Performance through Sports Nutrition course, all you need is - A smart device A secure internet connection And a keen interest in Optimising Performance through Sports Nutrition Career path You will be able to kickstart your Optimising Performance through Sports Nutrition career because this course includes various courses as a bonus. This Optimising Performance through Sports Nutrition is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Optimising Performance through Sports Nutrition career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

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Every one of the topics is divided into Numbers with Heart: Charity Accounting & Fundraising Fundamentals Elementary modules, allowing our students to grasp each lesson quickly. The Numbers with Heart: Charity Accounting & Fundraising Fundamentals course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Numbers with Heart: Charity Accounting & Fundraising Fundamentals bundle, you really hit the jackpot. Here's what you get: Step by step Numbers with Heart: Charity Accounting & Fundraising Fundamentals lessons One to one assistance from Numbers with Heart: Charity Accounting & Fundraising Fundamentalsprofessionals if you need it Innovative exams to test your knowledge after the Numbers with Heart: Charity Accounting & Fundraising Fundamentalscourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Numbers with Heart: Charity Accounting & Fundraising Fundamentals courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Numbers with Heart: Charity Accounting & Fundraising Fundamentals certificate and transcript on the next working day Easily learn the Numbers with Heart: Charity Accounting & Fundraising Fundamentals skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Numbers with Heart: Charity Accounting & Fundraising Fundamentals training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Numbers with Heart: Charity Accounting & Fundraising Fundamentals Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Numbers with Heart: Charity Accounting & Fundraising Fundamentals course, all you need is - A smart device A secure internet connection And a keen interest in Numbers with Heart: Charity Accounting & Fundraising Fundamentals Career path You will be able to kickstart your Numbers with Heart: Charity Accounting & Fundraising Fundamentals career because this course includes various courses as a bonus. This bundle is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Numbers with Heart: Charity Accounting & Fundraising Fundamentals career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Dive into the captivating world of city layouts, design, and development with the 'Introduction to Urban Planning Course'. Explore the intricate art of crafting thriving cities from the ground up, balancing aesthetics with functionality, and understanding how policies mould urban spaces. As our cities burgeon and evolve, grasp the essential skills required to contribute to a future that's sustainable, liveable, and innovative. Learning Outcomes Comprehend the core principles and foundations of urban planning. Understand the processes, policies, and regulations governing urban development. Recognise the significance of urban infrastructure and transport integration. Gain insight into residential locality design and the importance of green spaces in cities. Analyse environmental factors influencing city planning and emerging trends in the field. Why buy this Introduction to Urban Planning Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Introduction to Urban Planning Course for? Aspiring urban planners eager to kickstart their career. Architects and designers wanting to broaden their urban design knowledge. Municipal and local government officials focused on city development. Environmentalists keen to understand urban sustainability practices. Students and researchers in urban studies or related fields. Career path Urban Planner: £35,000 - £50,000 Transportation Planner: £30,000 - £45,000 Landscape Architect: £28,000 - £42,000 City Development Officer: £32,000 - £48,000 Environmental Urban Designer: £31,000 - £47,000 Sustainable Urban Developer: £33,000 - £50,000 Prerequisites This Introduction to Urban Planning Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Urban Planning Fundamentals Urban Planning Fundamentals 00:17:00 Module 02: Process of Urban Planning Process of Urban Planning 00:08:00 Module 03: Urban Planning Policies and Regulations Urban Planning Policies and Regulations 00:16:00 Module 04: Urban Infrastructure and Transportation Planning Urban Infrastructure and Transportation Planning 00:21:00 Module 05: Urban Design and Landscape Planning Urban Design and Landscape Planning 00:17:00 Module 06: Residential Buildings and Neighbourhood Planning Residential Buildings and Neighbourhood Planning 00:12:00 Module 07: Street Design and Transportation Planning Street Design and Transportation Planning 00:13:00 Module 08: Parks, Open Spaces and Recreation Planning Parks, Open Spaces and Recreation Planning 00:09:00 Module 09: Environmental Considerations in Urban Planning Environmental Considerations in Urban Planning 00:28:00 Module 10: Sustainable Urban Planning Practices Sustainable Urban Planning Practices 00:15:00 Module 11: Future Trends in Urban Planning Future Trends in Urban Planning 00:17:00

This mental health first aid training course will teach you how to recognise warning signs of mental ill health and help you develop the skills and confidence to approach and support someone, whilst keeping yourself safe. We help you develop resilience, learn new ways to cope with stress, advise on sleeping better and equip you with a wealth of resources to be able to confidently help someone struggling with their mental health. This online qualification will provide you with the knowledge to spot specific warning signs that an adult or child could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. For many, work is a major source of stress. 1 in 6 employees experience common mental health problems in the workplace. Businesses can support people with their mental health and create more positive and productive working environments as a result. Unfortunately, despite recent campaigns and advances, there still remains a level of stigma and fear of discrimination around mental health conditions. Employees and school children may feel that mental health conditions will not be greeted with the same compassionate approach as physical illness. This should not be the case and the purpose of this course is to demystify mental health conditions and empower workplaces, friends and family members to provide the support and signposting desperately needed by those struggling with their mental well-being. The HSE have embraced the idea of mental health in the workplace and issued the following guidance ‘First aid needs assessment’ for businesses. They suggest that your first aid needs assessment should also consider whether it is beneficial to have personnel trained to identify and understand symptoms and able to support someone who might be experiencing a mental health issue. to when and how to encourage someone to seek appropriate professional help. In addition, we explore other ways to reduce stress and boost mental health and identify the multitude of self-help and support options available. The scope of this mental health first aid course is not learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with other medical and first aid professionals. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: A First Aid Approach to Mental Health Role of the First Aider What is a mental health first aider? Common treatments and sources of help Other Professionals who can Help The importance of getting help early Understanding more about Mental Health What is Mental Health? The Definition of Mental Health The Mental Health Continuum Laws protecting our health, mental health and well-being Understanding Stigma Who Becomes Mentally Ill? How common are mental health issues? Stigma Approaching During a Crisis When Should you Approach? How to Help Caring for Yourself as a Mental Health First Aider Awareness of Mental Health Problems Situations to be Aware of Signs Someone may be Struggling with their Mental Health Stress About Stress Work-Related Stress Ways to Reduce Stress Building Resilience Insomnia What Is Insomnia? Helpful steps to improve your sleep Substance Abuse: Drugs and Alcohol About Substance Abuse The Dangers of Substance Abuse Online Drug Addiction and Misuse Helping someone you think has problems with drug or alcohol misuse Alcohol Poisoning First Aid Dealing with tricky or aggressive situations due to drugs and alcohol Substance Abuse Resources Anxiety Disorders About Anxiety Disorders Different Kinds of Anxiety Disorder Panic Attacks First Aid for a Panic Attack Post-Traumatic Stress Useful contacts for anxiety Eating Disorders About Eating Disorders What to Do Treatment for Eating Disorders Depression About: Depression Recognising the Signs that Someone may be Depressed Treating Depression Medicating Depression Helping someone who is depressed Resources for Depression Self Harm About Self-Harm How to Help Resources for Self Harming Suicide Approaching Someone you Suspect to be Suicidal What to do if the person is in a life-threatening condition Support for people experiencing suicidal thoughts What is Suicide? Psychosis What is Psychosis? What causes psychosis? How to Help Possible Signs of Psychosis Resources for Psychosis Personality Disorders About Personality Disorders Bipolar Disorder Schizophrenia Mental Health in the Workplace and Useful Resources Employer Responsibility Stress Policy Tackling work-related stress using the Management Standards approach An Employee Assessment of Common Stress Factors Management Standards Form Useful Resources