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9342 Courses delivered Online

A Detailed Guide to the OWASP Top 10

By Packt

Welcome to this course on OWASP Top 10 where we will take a closer look at the top ten vulnerabilities that applications face today. This is a mix of both theory as well as practical and explains to you the real-world cyber-attacks on various companies and web applications.

A Detailed Guide to the OWASP Top 10
Delivered Online On Demand2 hours 1 minutes
£82.99

Bowel Syndrome Healing Diploma

4.3(43)

By John Academy

Description: Everybody has an upset stomach from time to time, sometimes you have gas, and at different circumstances, you feel squeamish or sick. There might be times when you can't go to the toilet for a considerable length of time, constipated as can be, yet there are different days when diarrhoea strikes and you can't quit going! With the greater part of non-life threatening medical conditions, there are two ways that you can manage IBS; Option one is to visit your specialist and get an endorsed pharmaceutical medication and take it. The second option is to do things the natural way, managing your condition utilising just treatment techniques and substances that in numerous illustrations have been utilised for a huge number of years. In this course, we will highlight a few solutions that your specialist is probably going to endorse for IBS and the likely adverse outcomes of utilising them. The principle centre of this course is solidly settled on giving all of you the information you would ever require about managing IBS 100% naturally. By the end of this course, students will have the courage to at least try to handle irritable bowel syndrome naturally before turning to chemical-based pharmaceutical medications since managing the issue naturally is essentially a better way of doing so. Who is the course for? This course is open to anyone. Individuals who suffer from irritable bowel syndrome. Individuals who believe in natural healing and want to do things the natural way. Geriatrics mainly. People working in healthcare such as nurses to help them improve their professional development. For those who have experience of IBS and are interested in alternative treatments. Health or allied professionals with an interest in irritable bowel syndrome. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Bowel Syndrome Healing Diploma is a useful qualification to possess, and would be beneficial for the following professionals: Nutritional Therapists. Nutrition and Lifestyle Coaches Health & Wellness Coaches. Dietician. Counsellors. Health practitioners. Mentors. Psychologist. Therapists. Bowel Syndrome Healing Diploma Introduction 00:15:00 What is Irritable Bowel Syndrome? 01:00:00 What are the most common symptoms? 01:00:00 How does Western medicine treat irritable bowel syndrome? 00:30:00 Approaching irritable bowel syndrome a bit more than holistically 00:30:00 Controlling irritable bowel syndrome through diet 01:00:00 Stress management is critical 01:00:00 What does traditional Chinese medicine tell us about IBS? 01:00:00 Supplements and herbs for IBS 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Bowel Syndrome Healing Diploma 00:20:00 Final Exam Final Exam- Bowel Syndrome Healing Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Bowel Syndrome Healing Diploma
Delivered Online On Demand8 hours 10 minutes
£25

Paypal Payment Solution: Protect Online Banking

By iStudy UK

Do you want to secure your money? Or do you need to secure your business money? Are you planning to do a small business? Do you want to know how to protect money online through Paypal? This course will help you to get all the necessary information about securing money with Paypal. PayPal is one of the safer, faster and easy ways for money transaction through online. It serves as an electronic alternative to traditional paper methods like checks and money orders.  When it comes to the issue of money, most of the people get tensed whom to trust. This course will introduce you with Paypal and help you to teach you how to keep safe your money online through Paypal. The course will also guide you about the pros and cons of paypal and how to open a Paypal account, what kind of account do you need or what is the cost, or security setting. In short, the course will teach you the details about Paypal so that you will be confident about your money transactions and will be efficient in your finances. Course Highlights Paypal Payment Solution: Protect Online Banking is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Paypal Payment Solution: Protect Online Banking into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 6 hours, 45 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Paypal Payment Solution: Protect Online Banking Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business people or entrepreneurs who want to protect their money with PayPal. People who are interested in the doing business with PayPal. Paypal Payment Solution: Protect Online Banking is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Paypal Payment Solution: Protect Online Banking is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:30:00 Overview Of PayPal Payments Solutions 01:00:00 What's New? 01:00:00 Why Use A 'Real' Merchant Account? 01:00:00 Is PayPal A Better Bet? 01:00:00 Different Payment Scenarios 01:00:00 Why Does PayPal Freeze Accounts? 01:00:00 Conclusion 00:15:00 Mock Exam Final Exam

Paypal Payment Solution: Protect Online Banking
Delivered Online On Demand6 hours 45 minutes
£25

Hacking WEP/WPA/WPA2 Wi-Fi Networks Using Kali Linux

By Packt

Build a strong foundation in ethical hacking with this course. In this course, you will start from scratch, from setting up your hacking lab environment to implementing advanced Wi-Fi attacks. Moreover, you will learn how to perform Man in the Middle attacks after gaining access to a Wi-Fi network and protect your connected devices from these kinds of attacks.

Hacking WEP/WPA/WPA2 Wi-Fi Networks Using Kali Linux
Delivered Online On Demand5 hours 48 minutes
£44.99

Safeguarding Vulnerable Adults (SOVA)

5.0(37)

By ATC Training Limited

Regardless of the industry, we all have a responsibility for Safeguarding. This course is suitable to provide a general awareness of safeguarding responsibilities in the workplace, recognise potential safeguarding concerns and be able to act upon them appropriately. Key Topics include: Introduction to Safeguarding Safeguarding Legislation Types of abuse Modern Slavery Awareness Prevent and Channel Reporting your concern Local authorities Further information This course is CPD Accredited and the content is aligned to the UK Core Skills Training Framework (CSTF). This course is available as part of the Business Essentials (5 course package). We also offer further discounts for bulk purchases and this course can be tailored to your own organisation.

Safeguarding Vulnerable Adults (SOVA)
Delivered Online On Demand1 hour
£19.99

Conflict Resolution with Emotional Intelligence

By Ei4Change

This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.

Conflict Resolution with Emotional Intelligence
Delivered Online On Demand
£155

Whistleblowing Training

4.7(26)

By Academy for Health and Fitness

This whistleblowing training course contains concrete examples of workplace whistleblowing to give you a thorough grasp of what whistleblowing entails. It also covers important protocols and best practices that must be followed to investigate safeguarding concerns. In addition, you will gain knowledge about whistleblower rights, record handling and storage procedures, and how to voice your concerns. This Diploma in Whistleblowing Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! After completing the course, you will have a solid grasp of various whistleblowing scenarios and how to respond if you or someone at work raises a safety issue. Enrol in our whistleblower awareness training right now to ensure that your rights and the rights of every employee are upheld. At the end of the whistleblowing course, learners will be able to: Reveal how to voice your concerns by reporting them. Understand what whistleblowing is and what a whistleblower is Acquire the skills necessary to manage and preserve disclosure records effectively. Understand the rules pertaining to whistleblowing that protect whistleblowers and know how to follow up when a concern has been expressed Explore your whistleblower rights. Comprehend how to encourage a culture of disclosure Deepen your understanding of the need for a whistleblowing policy Why Prefer This Whistleblowing Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Whistleblowing course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! ****Course Curriculum**** Module 01: Introduction Module 02: Advantages and Disadvantages of Whistleblowing Module 03: Maintaining Standard and Code of Practice and Promoting Whistleblowing Policy Module 04: Institutional Rights and Regulations of Whistleblowing Programme Module 05: Key Components in Whistleblowing Programme Module 06: Procedure of Whistleblowing Program Module 07: Ways to Make Whistleblowing Most Effective Module 08: Whistleblowing Programme and Risks Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Whistleblowing Training at QLS Level 4 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees who wish to understand what to do if they have observed corruption inside their firm should get this Course. Additionally, it is for employers that want to ensure that the proper protocols are in place to safeguard whistleblowers. There are no particular prerequisites for this course, and it is available to full-time and part-time students. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, students will be thoroughly aware of the regulations and legal requirements pertaining to whistleblowing. They will be prepared to raise any issues with corruption inside their organisation. Employers will also be able to ensure that the proper policies are in place to safeguard whistleblowers' rights within their company. Certificates Certificate of completion Digital certificate - £10 Diploma in Whistleblowing Training at QLS Level 4 Hard copy certificate - £99 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Whistleblowing Training at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Whistleblowing Training
Delivered Online On Demand3 weeks
£12

Level 5 Animal care course

By Training Tale

Have you ever wondered why your cat enjoys purring and scratching? Or why is your dog constantly chewing on your shoes? Whatever pet issue you have, this level 5 Animal care course will help you solve it. Gain a better understanding of your animal companions by training with this exclusive level 5 Animal care course. Completing this level 5 Animal care course will assist you in developing a solid understanding of animal care and the veterinary industry. The level 5 Animal care course will assist you in successfully learning the techniques of communicating with animals. Through this level 5 Animal care course you will gain a thorough understanding of animal anatomy and physiology, animal first aid, animal grooming, animal welfare and much more. We are committed to providing you with the best educational experience possible. This level 5 Animal care course has been designed by industry experts to enable you to learn quickly and efficiently, at your own pace and convenience. This level 5 Animal care course will assist you in becoming an expert in a relevant field. Our world-class tutors will assist you in mastering Animal Care by answering any questions you may have along the way. So, add this level 5 Animal care course to your cart - master the sought-after skills and pave the way for your next breakthrough! Learning Outcomes: After completing this Level 5 Animal care course, learner will be able to: Understand animal anatomy & physiology Understand animal behaviour Understand animal welfare Understand basics of animal health Understand hygiene in animal care Understand nutrition in animal care Gain primary knowledge about animal first aid Understand animal grooming Why Choose Level 5 Animal care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Course Curriculum of- *** Level 5 Animal care course *** Module 1: Animal Anatomy & Physiology Module 2: Animal Behaviour Module 3: Animal Welfare Module 4: Basics of Animal Health Module 5: Hygiene In Animal Care Module 6: Nutrition In Animal Care Module 7: The Primary Knowledge About Animal First Aid Module 8: Introduction to Animal Grooming Assessment Method After completing each of Level 5 Animal care course module, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Animal care course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This level 5 Animal care course is ideal for anyone interested in Animal care. People with below mentioned professions will find the course extremely beneficial: Animal First Aider Pet Owners Pet Sitters Animal Care Workers Veterinary Care Assistants Pet Care Associates Requirements Students who intend to enrol in this Level 5 Animal care course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Completing this level 5 Animal care course results in a wide range of opportunities. Such as: Animal Trainer Dog Walker Pet Groomer The average salaries for these job opportunities are usually £15,000 - £30,000 per year.

Level 5 Animal care course
Delivered Online On Demand6 hours
£12

Communication Skills Master Class

4.5(3)

By Studyhub UK

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Communication Skills Master Class . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Communication Skills Master Class is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Communication Skills Master Class has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Communication Skills Master Class , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Communication Skills Master Class? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Communication Skills Master Class is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Communication Skills Master Class is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:04:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Communication Skills Master Class 00:00:00

Communication Skills Master Class
Delivered Online On Demand8 hours 58 minutes
£10.99

Customer Service Skills Training

By iStudy UK

At the first look, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges demanding clients pose and extend these skills to handling difficult individuals and situations throughout your daily life. In this course, you will learn how to improve the focus of your thoughts and feelings, how to deal with stress, and how to listen and empathise with others. You will find out how to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this course is the first step in a process towards forever changing how you interact with others. Course Highlights Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Customer Service Skills Training into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 12 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Relations & Dealing Course Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management CRM 00:30:00 Benefits of CRM 00:30:00 CRM System 00:30:00 Mock Exam Mock Exam- Customer Service Skills Training 00:20:00 Final Exam Final Exam- Customer Service Skills Training 00:20:00

Customer Service Skills Training
Delivered Online On Demand12 hours 40 minutes
£25