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***Limited Time Exclusive Bundle*** Life Just Got Better! Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Sports Medicine and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in onebundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Sports Medicine course that will enhance your skills and prepare you for the competitive job market. Also, our Sports Medicine experts are available for answering your queries and help you along your learning journey. Advanced audiovisual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise,we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Sports Medicine Bundle Consists of the following Premium courses: Course 01: Sports Medicine Fundamentals Course 02: Sports Injuries Course 03: Sports Therapy Course 04: Sports Psychology Course 05: Hydrotherapy Course 06: Deep Tissue Massage Therapy Course 07: Pain Management Course 08: Core Stability Course 09: Sports Nutrition Training Level 3 Course 10: Immunity Boosting Food Course 11: First Aid Training Course 12: Understanding Nutrition and Health Level 4 Course 13: Personal Hygiene Course 14: Complete Communication Skills Master Class for Life Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of the Bundle Course 01: Sports Medicine Fundamentals Sports Medicine Careers Top Ten Common Injuries Common Medicines Nutrition and Weight Management Medical Problems Faced by Athletes Exercise Imaging Performance Enhancement The Future Course 02: Sports Injuries Introduction Top Ten Common Injuries Other Injuries and their Treatment Internal Organ Injuries and their Treatment First Aid Anatomy and Physiology Drugs and Doping in Sport Medical Assessment and Pre-participation Screening And more.. Course 03: Sports Therapy Introduction Professionalism and Ethics Anatomy & Kinesiology Assessment of Injuries Injuries Depend on Profile Common Injuries Major Injury First Aid Treatment Nutrition Rehabilitation Exercise Massage Treatments Hydrotherapy & Electrotherapy Course 04: Sports Psychology Introduction Mental Toughness Imagery Motivation in sport Goal Setting in Sport Arousal, Stress, and Anxiety Arousal Regulation Concentration Exercise and Psychological Wellbeing Athletic Injuries and Psychology And more.. Course 05: Hydrotherapy Introduction to Hydrotherapy Anatomy and Physiology Review Types of Hydrotherapy Effects of Hydrotherapy Common Conditions Treated with Hydrotherapy Hydrotherapy for Shoulder and Lower Limb Hydrotherapy for Animals Course 06: Deep Tissue Massage Therapy Introduction The Massage Strokes Correct and Incorrect Ways Full Body Deep tissue Massage Full Massage Sequence Course 07: Pain Management Introducing Pain Management Pain Theories Types of Pain Physiology and Psychology of Acute Pain Pain as a Long-term Condition Back and Neck Pain Headache Neuropathic Pain and Its Management Cancer Pain Assessment of Pain Relaxation for Pain Management Course 08: Core Stability Course Speaking Anti-Extension Easy Anti-Extension Hard Anti-Extension Medium Anti-Rotation Easy Anti-Rotation Hard Anti-Rotation Medium Bear Crawl Exercises Hip Easy Hip Hard Hip Medium Scapula Easy Scapula Medium Testing Course 09: Sports Nutrition Training Level 3 Introduction to Nutrition The Role of Nutritionist The Digestive System Nutrients for Life - Macronutrients Nutrients for Life - Micronutrients Nutrition Requirements for Adults and Various Groups Healthy Dieting Weight Control Management Weight Loss Management The Day of Competition Replacing Nutrients After Competition Course 10: Immunity Boosting Food Introduction to Boosting Your Immune System Nutrition for Your Immune System Disease Fighting Foods Pre & Pro-Biotics - Crucial to Your Health Top 10 Immunity Boosting Foods Final Thoughts & Tips Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 12: Understanding Nutrition and Health Level 4 Module 01: Introduction to Nutrition Module 02: Nutrients for Life - Nutrients for Life Macronutrients Module 03: Nutrients for Life - Micronutrients Module 04: Nutrition Requirements from Pregnancy to Teenage Module 05: Nutrition Requirements for Adults and Various Groups Module 06: Healthy Dieting Module 07: Eating Disorders Module 08: Diet and Nutrition Related Diseases Module 09: Use of Nutrition in Different Illnesses/Diseases Module 10: Weight Control Management Module 11: Weight Loss Management Module 12: Basics of Ketogenic Diet Module 13: The Role of Nutritionist Course 13: Personal Hygiene Introduction to Personal Hygiene and a Brief History Looking Clean, Smelling Clean Improving and Maintaining Oral Health Care of the Eyes Ear Care Secrets Foot & Nail Care in Personal Hygiene Hair Care Hygienic Ways Hygienic Approach to Skin Care Maintain Good Toilet Hygiene Potential Hygiene Guidelines Personal Hygiene During Coronavirus Pandemic Course 14: Complete Communication Skills Master Class for Life Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in thisbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Sports Medicine Fundamentals) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Sports Medicine Fundamentals) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Reflexology, Physiotherapy & Sports Massage Now Deepen your knowledge of reflexology, physiotherapy and sports massage, with our Reflexology, Physiotherapy & Sports Massage Diploma course. With a single payment, you will gain access to Reflexology, Physiotherapy & Sports Massage Diploma including 10 premium courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. This Reflexology, Physiotherapy & Sports Massage Diploma course provides a detailed understanding of reflexology, physiotherapy and sports massage. It will introduce you to reflexology and teach its history, covering a range of holistic applications and processes. It will also educate you on physiotherapy and sports massage, giving you a comprehensive knowledge of anatomy and physiology. What other courses are included with this Reflexology, Physiotherapy & Sports Massage Bundle? Course 01: Physiotherapy, Sports Massage and Reflexology Complete Bundle Course 02: Hydrotherapy Course 03: Deep Tissue Massage Therapy Course 04: Sports Therapy Course 05: Pain Management Course 06: Understanding Nutrition and Health Level 4 Course 07: Sports Psychology Course 08: Sports Medicine Fundamentals Course 09: Sports First Aid Complete Training Course 10: Personal Hygiene Course 11: Complete Communication Skills Master Class for Life Curriculum of Reflexology, Physiotherapy & Sports Massage Bundle Course 01: Physiotherapy, Sports Massage and Reflexology Complete Bundle Physiotherapy Course What is Physiotherapy? What do Physiotherapists do? History of Physiotherapy Skeletal Muscle Structure Neuromuscular System Injury Prevention What is Sports Physiotherapy? Osteoporosis Back Pain & Critical Care Aquatherapy & Hydrotherapy Different Therapy Techniques Treatment Method Physiotherapy For MND Patient Musculoskeletal Physiotherapy (MSK) TENS Machines What is Therapeutic Ultrasound? Becoming a Physiotherapist Course 02: Hydrotherapy Module 1: Introduction to Hydrotherapy Module 2: Anatomy and Physiology Review Module 3: Types of Hydrotherapy Module 4: Effects of Hydrotherapy Module 5: Common Conditions Treated with Hydrotherapy Module 6: Hydrotherapy for Shoulder and Lower Limb Module 7: Hydrotherapy for Animals Course 03: Deep Tissue Massage Therapy Introduction The Massage Strokes Correct and Incorrect Ways Full Body Deep tissue Massage Full Massage Sequence Course 04: Sports Therapy Introduction to Sports Therapy Professionalism and Ethics of Sports Therapy Anatomy & Kinesiology Assessment of Sports Injuries Sports Injuries Depend on Sports Profile Common Sports Injuries Major Sports Injure First Aid Treatment Sports Nutrition Rehabilitation Exercise Sports Massage Treatments Hydrotherapy & Electrotherapy Course 05: Pain Management Module 01: Introducing Pain Management Module 02: Pain Theories Module 03: Types of Pain Module 04: Physiology and Psychology of Acute Pain Module 05: Pain as a Long-term Condition Module 06: Back and Neck Pain Module 07: Headache Module 08: Neuropathic Pain and Its Management Module 09: Cancer Pain Module 10: Assessment of Pain Module 11: Relaxation for Pain Management Course 06: Understanding Nutrition and Health Level 4 Module 01: Introduction to Nutrition Module 02: Nutrients for Life - Nutrients for Life Macronutrients Module 03: Nutrients for Life - Micronutrients Module 04: Nutrition Requirements from Pregnancy to Teenage Module 05: Nutrition Requirements for Adults and Various Groups Module 06: Healthy Dieting Module 07: Eating Disorders Module 08: Diet and Nutrition Related Diseases Module 09: Use of Nutrition in Different Illnesses/Diseases Module 10: Weight Control Management Module 11: Weight Loss Management Module 12: Basics of Ketogenic Diet Module 13: The Role of Nutritionist Course 07: Sports Psychology Module 01 - Introduction to Sports Psychology Module 02 - Mental Toughness Module 03 - Imagery Module 04 - Motivation in sport Module 05 - Goal Setting in Sport Module 06 - Arousal, Stress, and Anxiety Module 07 - Arousal Regulation Module 08 - Concentration Module 09 - Exercise and Psychological Wellbeing Module 10 - Athletic Injuries and Psychology Module 11 - Sports Psychology as a Coach Module 12 - Parents Involvement in Sports Psychology Module 13 - Sports Psychology at Workplace Module 14 - How to Be a Better Competitor Course 08: Sports Medicine Fundamentals Module 1: Sports Medicine Module 2: Careers in Sports Medicine Module 3: Top Ten Common Sports Injuries Module 4: Common Sports Medicines Module 5: Nutrition and Weight Management Module 6: Medical Problems Faced by Athletes Module 7: Sports and Exercise Module 8: Imaging in Sports Medicine Module 9: Performance Enhancement Module 10: The Future of Sports Science Course 09: Sports First Aid Complete Training Module 1: Introduction to Sports First Aid Module 2: Initial Assessment Module 3: Life-Saving Priorities Module 4: Common Injuries Module 5: Major Injuries Module 6: Environmental Injuries Module 7: Medical Emergency Module 8: Things to Keep in Mind Course 10: Personal Hygiene Module 01: Introduction to Personal Hygiene and a Brief History Module 02: Looking Clean, Smelling Clean Module 03: Improving and Maintaining Oral Health Module 04: Care of the Eyes Module 05: Ear Care Secrets Module 06: Foot & Nail Care in Personal Hygiene Module 07: Hair Care Hygienic Ways Module 08: Hygienic Approach to Skin Care Module 09: Maintain Good Toilet Hygiene Module 10: Potential Hygiene Guidelines Module 11: Personal Hygiene During Coronavirus Pandemic Course 11: Complete Communication Skills Master Class for Life Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Note: Completing this course does not imply that you are qualified to work as a Professional Physiotherapist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. Requirements This courses has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Physiotherapy, Sports Massage and Reflexology Complete Bundle) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Venture into the intricate world of Certificate in Administrative Management at QLS Level 3 with our comprehensive course, designed to mould you into the linchpin of any organisation. Immerse yourself in a journey that delves deep into the nuances of office administration, from mastering business etiquette to making impactful travel arrangements. Beyond the daily tasks, you'll hone skills like time management and business writing, turning you into an indispensable asset for any business that understands the importance of seamless administrative operations. Learning Outcomes Develop a profound understanding of the responsibilities and roles in office administration. Acquire mastery in business communication, from telephone skills to writing prowess. Learn efficient techniques for organising meetings, managing time, and handling mail services. Understand the significance of representing your boss and company with utmost professionalism. Enhance organisational skills, including effective planning, scheduling, and record-keeping. Why choose this Certificate in Administrative Management at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Certificate in Administrative Management at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Certificate in Administrative Management at QLS Level 3 course for? Aspiring administrators aiming to cement their place in the corporate world. Secretaries and personal assistants looking to elevate their administrative capabilities. Managers and team leads who interact regularly with administrative personnel. Entrepreneurs seeking to streamline their business operations. Students considering a future in administrative or managerial roles. Career path Office Administrator: £18,000 - £30,000 Executive Assistant: £25,000 - £45,000 Front Desk Manager: £20,000 - £35,000 Operations Coordinator: £23,000 - £40,000 Facilities Manager: £28,000 - £50,000 Administrative Supervisor: £26,000 - £42,000 Prerequisites This Certificate in Administrative Management at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Certificate in Administrative Management at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Administrative Management Module 01: Introduction to Office Administration 00:16:00 Module 02: Skills of an Effective Administrator 00:17:00 Module 03: Business Etiquette 00:21:00 Module 04: Business Telephone Skills 00:21:00 Module 05: Representing Your Boss and Company 00:36:00 Module 06: Mail Services and Shipping 00:27:00 Module 07: Travel Arrangements 00:26:00 Module 08: Organising Meeting and Conferences 00:27:00 Module 09: Time Management 00:37:00 Module 10: Record Keeping and Filing Systems 00:30:00 Module 11: Business Writing Skills 00:42:00 Module 12: Organisational Skills 00:27:00 Module 13: Communication Skills 00:27:00 Module 14: Customer Service 00:18:00 Module 15: Effective Planning and Scheduling 00:48:00 Module 16: Invoicing/Petty Cash 00:29:00 Mock Exam Mock Exam - Administrative Management 00:20:00 Final Exam Final Exam - Administrative Management 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 2 Hours 27 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Crystal Reiki Masterclass Certification Master the skills you need to propel your career forward in crystal reiki. This course will equip you with the essential knowledge and skillset that will make you a confident crystal reiki healer and take your career to the next level. This comprehensive crystal reiki course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this crystal reiki course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective crystal reiki practice and equip you with the essential skills, confidence and competence to assist you in the crystal reiki industry. You'll gain a solid understanding of the core competencies required to drive a successful career in crystal reiki. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for crystal reiki healer or for people who are aspiring to specialise in crystal reiki. Enrol in this crystal reiki course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive crystal reiki course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this crystal reiki can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This crystal reiki course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This crystal reiki course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This crystal reiki course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Supplementary Resources Supplementary Resources - Certification in Crystal Reiki - Master / Teacher Training 00:00:00 Introduction to The Programme Introduction to Reiki 00:17:00 Minerals, Crystals and Gemstones 00:02:00 Introduction to Crystal Healing 00:05:00 Introduction to Crystal Reiki 00:02:00 Foundations of Healing Crystals Crystal Preparation- Cleansing, Energizing, Programming, and Storing 00:21:00 Understanding Crystal Shapes, Colors, and Uses 00:17:00 Crystal Placement 00:01:00 Crystal Reiki Level I The Five Reiki Principles 00:01:00 Exercises to Feel Reiki Energy 00:05:00 Basics of Aura, Chakras, and Kundalini 00:04:00 Aura Clairvoyance, Scanning, and Diagnosis 00:08:00 Chakra Diagnosis 00:00:00 Practical Reiki Application 00:04:00 Practical Crystal Reiki 00:01:00 Crystal Circles, Grids and Sets 00:03:00 Crystal Reiki Level II The Three Pillars of Reiki Session 00:01:00 Reiki Level II Symbols 00:05:00 Distance Reiki 00:01:00 Crystal Reiki Level III / Master / Teacher Reiki Level III Master Symbols 00:02:00 Teaching Reiki 00:01:00 Attuning Students 00:04:00 Ethical Issues and Professionalism in Reiki Practice 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the "Introduction to Paramedicine Study" course, where you'll delve into the fundamental aspects of paramedic care. Designed for aspiring paramedics and healthcare professionals, this comprehensive program equips you with the knowledge and skills needed to excel in emergency medical services. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will gain a comprehensive understanding of paramedicine, focusing on the roles and responsibilities of paramedics in the UK. They will learn about ambulance administration and the legal frameworks that guide paramedic practice. Basic human anatomy and common injuries will be covered, alongside advanced topics such as major injuries and pediatric paramedicine. Students will also acquire skills in initial patient assessment, CPR, and the administration of emergency medications. Specialized knowledge in responding to medical emergencies, including COVID-19 protocols, will be taught. Additionally, the course emphasizes emergency response planning, infection control, and risk management specific to paramedicine contexts. Overall, learners will be equipped with essential knowledge and practical skills necessary for effective paramedic practice, ensuring they are prepared to handle diverse medical emergencies with competence and professionalism. Course Curriculum Module 01: Introduction to Paramedicine Study Module 02: Roles and Responsibilities of Paramedics in the UK Module 03: Ambulance Administration Module 04: Law and Legislations for Paramedics Module 05: Basic Human Anatomy Module 06: Common Injuries Module 07: Major Injuries Module 08: Paediatric Paramedicine Module 09: Other Medical Emergencies Module 10: Initial Assessment Module 11: CPR and AED Administration Module 12: Medication Administration Module 13: Paramedic Procedures in Response to Covid-19 Module 14: Emergency Response Planning and Management Module 15: Infection Control Module 16: Pain Management Module 17: Paramedicine Risk Management Learning Outcomes Understand roles in UK paramedicine. Apply basic human anatomy knowledge effectively. Perform initial assessment in emergency situations competently. Demonstrate CPR and AED administration proficiency. Implement infection control measures in medical settings adeptly. Analyze paramedicine risk management strategies critically. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking paramedic specialization. Individuals aspiring to work in emergency medical services. Students preparing for paramedic certification exams. Career changers interested in emergency response roles. Medical professionals enhancing their emergency care skills. Career path Ambulance Paramedic Emergency Care Assistant Paramedic Practitioner Emergency Medical Dispatcher Ambulance Technician Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you still looking for your dream job? Or do you still search for a job that will serve as your stepping stone towards your dream job? Or are you currently someone who just wants to get your dream job? If one of these descriptions fit you, then this course will be perfect for you. Description: In this course, you will be learning how to choose the perfect job and assess if this is what you want for yourself. Through this course, you will know how you should conduct yourself during an interview to ensure that you will be getting the job you are eyeing on. This course will also be able to help you evaluate yourself if you are already qualified for the job and to guarantee that you will be getting it. Who is the course for? Professionals who help people get their dream jobs and attain their dreams People who have an interest in getting their dream jobs. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: How to Get the Perfect Job is a useful qualification to possess, and would be beneficial for the following careers: Career Advisers Counsellors Human Resource Specialists Life Coaches. Module-01 How to Prepare for the Interview 01:00:00 Choosing the Perfect Job 01:00:00 Conducting Your Job Search 01:00:00 How to Conduct Yourself in a Job Interview 00:15:00 How to Dress for an Interview 00:30:00 Module-02 The Importance of Improving Your Skills 01:00:00 Finding Training Resources for Your Perfect Job 00:15:00 Defining the 'Perfect Job' 01:00:00 Evaluating Your Qualifications for the Job 01:00:00 Five Ways to Guarantee Landing the Perfect Job 00:15:00 Module-03 How Effective are Specialty Employment Agencies and Job Banks? 00:15:00 Getting the Perfect Job and Keeping It 01:00:00 Focus on the Interviewer and Interview 00:15:00 How to Kill Your Chances for Being Hired 01:00:00 How to Know if You're Making the Right Choice 00:15:00 Module-04 Interview Tips to Help You Land a Perfect Job 01:00:00 Is Getting the Perfect Job Worth the Extra Effort? 00:15:00 Preparing for the Perfect Job 00:15:00 Project Your Own Image 01:00:00 How to Define Your Perfect Job 00:15:00 Module-05 Is the Perfect Job Fact or Fantasy? 00:15:00 The Best Job Resources 01:00:00 The Importance of Maintaining Professionalism 01:00:00 Things to Consider when Identifying the Perfect Job 01:00:00 Where to Find the Perfect Job 01:00:00 Mock Exam Mock Exam- How to Get the Perfect Job ? 00:20:00 Final Exam Final Exam- How to Get the Perfect Job ? 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Explore the dynamic world of football agency with our comprehensive course. From player representation and contract negotiation to international transfers and ethical considerations, gain the expertise needed to navigate the sports industry successfully. Join us now to kickstart your career as a football agent!

Getting Started The CMI Level 7 Diploma in Leadership Coaching and Mentoring is designed for managers and leaders with the authority and responsibility to develop and implement a coaching and mentoring strategy across the organisation.  Achieving this renowned CMI Level 7 qualification will help you achieve the skills for leadership training for your lower-level employees and learn the techniques to improve the efficiency of the workforce in the organisation.  This extensive online CMI Level 7 Leadership Coaching and Mentoring qualification requires managers and leaders to develop their strategic management and leadership skills and focus on embedding these skills into an organisation's strategy. Key Benefits For Learners Developing core coaching and mentoring skills Achieve the skills for leadership training for lower-level employees Learn the techniques to improve the efficiency of the workforce in the organisation For Organisations Build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy Key Highlights Are you a responsible leader for developing and implementing coaching and mentoring strategies across your organisation, or who wants to enhance your competency? The CMI Level 7 Leadership Coaching & Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The CMI Level 7 Leadership Coaching and Mentoring can open many career pathways, including but not limited to: Executive Leadership Coach with an estimated salary of £44,027 Senior Training Manager, with an estimated average salary of £47,465 per annum Senior Learning and Development Manager, with an estimated average salary of £67,550 per annum Leadership & Development Mentor, with an estimated average salary of £66,885 per annum Business Coach or Mentor with an estimated average salary of £78,000 per annum Senior Corporate Coach or Mentor with an estimated average salary of £68,950 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 3500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements The CMI Level 7 Diploma in Leadership Coaching and Mentoring is designed for managers and leaders. To be eligible for this course, you must: Be 21 years of age and over Have some work experience in the middle or senior management level, coach, mentor, or a similar role Possess the ability to complete the Level 7 Qualification Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression CMI would recommend the below qualifications as a possible progression route, once complete the Leadership Coaching and Mentoring qualifications: CMI Level 7 Qualifications in Strategic Management and Leadership   Why gain a CMI Qualification? The CMI Level 7 Diploma in Leadership Coaching and Mentoring is a prestigious qualification that allows you to develop core coaching and mentoring skills and build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy. Upon completing this CMI Level 7 course, you will have the professionalism to deliver impact, behave ethically and demonstrate a commitment to continual learning and development. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 7 Diploma in Leadership Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. The Total Qualification Time is 460 hours. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Coaching and mentoring policies Reference No : Unit 7016V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to construct organisational coaching and mentoring policies. 2. Be able to demonstrate how impact, support and recognition of coaching and mentoring is accepted in the organisation. UNIT2- Coaching and mentoring within organisational culture Reference No : Unit 7015V1 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Be able to demonstrate the links between strategic performance and coaching and mentoring. 2. Understand the impact of organisational culture on coaching and mentoring. 3. Understand how coaching and mentoring can impact the organisation. UNIT3- Organisational coaching and mentoring Reference No : Unit 7017V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Be able to analyse the issues involved during the adoption of organisational coaching and mentoring. 2. Be able to develop changes through the coaching and mentoring process. 3. Be able to determine the need for continual high level support for coaching and mentoring. UNIT4- Strategic impact of coaching and mentoring Reference No : Unit 7018V1 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand individual, team and departmental development from the coaching and mentoring process. 2. Understand the effect of coaching and mentoring on strategic performance objectives. UNIT5- Embedding coaching and mentoring in the organisation Reference No : Unit 7019V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Be able to develop coaching and mentoring for individuals and organisations. 2. Be able to support evolving organisational objectives through coaching and mentoring. UNIT6- Leadership coaching and mentoring skills Reference No : Unit 7020V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Understand how coaching and mentoring programmes support business objectives. 2. Understand the implementation of coaching and mentoring to achieve organisational objectives. 3. Be able to devise an implementation plan. UNIT7- Developing performance management strategies Reference No : Unit 7002V1 Credit : 7 || TQT : 70 LEARNING OUTCOMES 1. Be able to set performance targets of teams to meet strategic objectives. 2. Be able to agree team performance targets to contribute to meeting strategic objectives. 3. Be able to monitor actions and activities defined to improve team performance. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.