A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Secretary & Receptionist course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive this course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing this Medical Secretary & Receptionistcourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Secretary & Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Medical Secretary & Receptionist Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing Medical Secretary & Receptionist course. Assessment Method After completing each module of the Medical Secretary & Receptionist, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for Medical Secretary & Receptionist course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. [Bundle Course 1] Detailed course curriculum of the Medical Secretary & Receptionist Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology [Bundle Course 2] Dealing With Difficult People Module 01: Difficult People and Their Difficult Behaviour Module 02: Communicating With Difficult People Module 03: Standing Up to Difficult People Module 04: A Quick Guide to the Seven Classically Difficult Types Module 05: Dealing with Bosses Who Drive You Barmy Module 06: Colleagues to Throttle Module 07: Dealing With Impossible People Module 08: The Temper Tantrum Type [Bundle Course 3] Communication Skills Course Module 01: Introduction to Communication Module 02: The Communication Skills Module 03: Different Types of Communication Module 04: Different Methods of Communication Module 05: Styles of Communication Module 06: Barriers to Communication Module 07: Assessing Communication Competence: Relevant Criteria Module 08: Seven Actions for Effective Communication Module 09: Do's and Don'ts of Effective Communication [Bundle Course 4] Level 4 Time Management Course Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan [Bundle Course 5] Level 5 Negotiation Skills Course Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections [Bundle Course 6] Level 5 Report Writing Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development [Bundle Course 7] Level 5 Proofreading & Copy Editing Module 01: An Overview of Proofreading Module 02: Use of the Style Guide Module 03: Spelling and Grammar Module 04: Paper-based Proofreading Module 05: On the Screen Proofreading Module 06: Basics of Copy Editing Module 07: Copy Editing - the Use of Language Module 08: Copy Editing - Checking Accuracy and Facts Module 09: Copy Editing - Legal Checks Module 10: Career Development [Bundle Course 8] Level 2 Customer Service Module 1: Introduction to Customer Service Module 2: Understanding the Organisation Module 3: Prepare to Deliver Excellent Customer Service Module 4: Communication in the Customer Service Role Module 5: Understand Customers [Bundle Course 9] Level 1 Certificate in Well-being Module 01: Introduction to Stress and Stress Management Module 02: Develop an Awareness of Mental Health Module 03: Develop an Awareness of Substance Misuse Module 04: Introductory Awareness of the Importance of Healthy Eating and Drinking for Adults Module 05: Dementia Awareness [Bundle Course 10] Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control And More... [Bundle Course 11] **Workplace Stress Management** [Bundle Course 12] **Anger Management** Who is this course for? This Medical Secretary & Receptionist course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing Medical Secretary & Receptionist, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities- Medical Receptionist & Secretary Healthcare Administrator GP Receptionist Patient Coordinator In the United Kingdom, these job opportunities pay between £10,000 and £30,000 per year.
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Stepping into a management role doesn’t need to feel like walking a tightrope in the dark. With the New Manager - CPDQS Accredited Bundle Course, you’ll gain the insights, tools, and confidence to handle day-to-day challenges like a seasoned leader. Whether it's leading a small team or handling awkward conversations, this course keeps things clear, structured, and—dare we say—actually useful. It’s built for those who suddenly find themselves with a title and responsibilities, but no manual. You’ll learn how to manage people, handle pressure, communicate clearly, and make better decisions without second-guessing everything. Fully online, fully accessible, and built for those who prefer straight-talking over fluffy theory. There’s no need for overcomplicated management jargon—just a solid foundation to help you run the show without losing your head. Key Features of New Manager Bundle CPD Accredited New Manager Course Instant PDF certificate Fully online, interactive New Managercourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this New Manager Bundle course to excel! To become successful in your profession, you must have a specific set of New Manager skills to succeed in today's competitive world. In this in-depth New Managertraining course, you will develop the most in-demand New Manager skills to kickstart your career, as well as upgrade your existing knowledge & skills. New Manager Curriculum Course 01: Management Skills: A New Manager Course 02: Admin, Secretarial & PA Course 03: Office Skills Training Course 04: Corporate Paralegal Course 05: Performance Management Course 06: Team Management Course 07: Microsoft Word, PowerPoint & Outlook Course 08: Health and Safety in the Workplace Level 2 Course 09: Diploma in Business Management: Corporate Behaviour Course 10: Workplace First Aid Training Course 11: Information Management Course 12: Facilities Management and Workplace Services Course 13: UK Employment Law Course 14: Communication and Organisational Skills Course 15: Meeting Management Online Course 16: Minute Taking Certificate Course 17: Document Control Course 18: Touch Typing Course 19: Email Writing Course 20: Workplace Confidentiality Accreditation This New Manager bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your New Manager course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about New Manager basics. Requirements No prior degree or experience is required to enrol in this course. Career path This New Manager Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Looking to get into property without wandering through legal jargon and outdated estate agency myths? Our Estate Agent - CPDQS Accredited Bundle Course offers a smartly designed online learning path for anyone aiming to understand the ins and outs of today’s property market. It’s all fully online, neatly organised, and structured for learners who want clarity without the clutter. No fluff, just focused, reliable knowledge – delivered at your pace, wherever you have Wi-Fi. Whether you’re aiming to support property buyers and sellers, or just getting your bearings in the estate agency world, this bundle provides the solid foundation you need to move forward with confidence. The course covers key essentials from property laws to negotiation tactics – all explained in clear terms. It's not about being flashy; it’s about getting it right. If you’re ready to build knowledge that actually sticks, this is where you start. Key Features of Estate Agent Bundle CPD Accredited Estate Agent Course Instant PDF certificate Fully online, interactive Estate Agentcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Estate Agent Bundle course to excel! To become successful in your profession, you must have a specific set of Estate Agent skills to succeed in today's competitive world. In this in-depth Estate Agenttraining course, you will develop the most in-demand Estate Agent skills to kickstart your career, as well as upgrade your existing knowledge & skills. Estate Agent Curriculum Course 01: Estate Agents Course 02: Property Management Certificate Course 03: Property Development Course 04: Property Law Course 05: Property Marketing Consultant Course 06: Residential Property Sales Course 07: Conveyancing Course 08: Land Management Course 09: Land Surveying and Cost Estimation Course 10: Tax Accounting Course 11: Customer Relationship Management (CRM) Course 12: Stakeholder Management Course 13: Customer Service Level 2 Course 14: Sales Negotiation Skills Course 15: CDM Regulations Course 16: Debt Management Course 17: Commercial Law 2021 Course 18: Real Estate Investment Course 19: Insurance Course 20: AML, KYC & CDD Accreditation This Estate Agent bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Estate Agent course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Estate Agent basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Estate Agent Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Step into the world of numbers and ledgers with a course designed to make sense of all things financial. This CPDQS Accredited Accounting and Finance Bundle has been assembled to guide learners through the intricate workings of financial reporting, cost management, bookkeeping, and more—all from the comfort of your screen. It covers essential areas in finance and accounting that are relevant across various sectors, without any over-the-top jargon or needless fluff. Whether you're aiming to understand budgeting better or want to explore the essentials of double-entry bookkeeping, this online bundle offers structured knowledge that supports career development or business decisions alike. The learning path is clearly laid out, with accessible modules and step-by-step lessons to help you follow along at your own pace—no calculators thrown across the room required. Key Features of Accounting and Finance Bundle CPD Accredited Accounting and Finance Course Instant PDF certificate Fully online, interactive Accounting and Financecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Accounting and Finance Bundle course to excel! To become successful in your profession, you must have a specific set of Accounting and Finance skills to succeed in today's competitive world. In this in-depth Accounting and Financetraining course, you will develop the most in-demand Accounting and Finance skills to kickstart your career, as well as upgrade your existing knowledge & skills. Accounting and Finance Curriculum Course 01: Accountancy : Accounting Training Course 02: Bookkeeping & Accounting Course 03: Charity Accounting Course 04: Tax Accounting Course 05: Financial statement Analysis Course 06: Finance & Investment Course 07: Financial Management Course 08: Corporate Finance Course 09: Islamic Finance Course 10: Financial Investigator Course 11: Investment Course 12: Economics Course 13: Commercial Law 2021 Course 14: Financial Reporting Course 15: Payroll Course 16: Purchase Ledger Course 17: Functional Skills Maths Course 18: AML, KYC & CDD Course 19: Introduction to VAT Course 20: Insurance Accreditation This Accounting and Finance bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Accounting and Finance course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Accounting and Finance basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Accounting and Finance Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Health care is a field where understanding truly matters—and so does staying current. This expertly assembled bundle offers a selection of online modules designed to enrich your knowledge across key areas of health and social care. Whether you're brushing up on essentials or broadening your grasp of specific topics, the course brings clarity, depth, and structure—without any unnecessary fluff or jargon. From safeguarding to infection control, each segment is structured for easy navigation and accessible learning. You’ll find the content rooted in today’s standards, giving you a solid foundation that speaks directly to the expectations within health-related settings. It's a no-nonsense way to learn at your pace, wherever you’re most comfortable—entirely online and always on your terms. Key Features: CPD Accredited Health Care Course Instant PDF certificate Fully online, interactive Health Carecourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of Health Care skills to succeed in today's competitive world. In this in-depth Health Caretraining course, you will develop the most in-demand Health Care skills to kickstart your career, as well as upgrade your existing knowledge & skills. Health Care Curriculum Course 01: Health and Social Care Course 02: Public Health Course 03: Care Planning and Record Keeping Course 04: Diabetes Awareness Course 05: Dyslexia Awareness Course 06: Maternity Care Assistant Course 07: Foster Care Training Course Course 08: End of Life Care Nursing Course 09: Basic Life Support Course 10: Understanding Autism Level 3 Course 11: Drug and Alcohol Awareness Course 12: Psychotherapy and Rehabilitation Counselling Course 13: Mental Health Nursing Course 14: Medical Law Course 15: Safe Handling of Medicines Course 16: Infection Prevention & Control: Health & Safety Consultant Course 17: Epidemic and Pandemic Disease Awareness Course 18: Personal Hygiene Course Course 19: Health and Safety Level 2 Course 20: Basic First Aid Accreditation This Health Care bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Health Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health Care basics.. Requirements No prior degree or experience is required to enrol in this course. Career path This Health Care Course will help you to explore avariety of career paths in the related industry Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.