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CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Overview Advanced Communications & Public Speaking Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Advanced Communications & Public Speaking Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Public Speaking In One Hour Intro - TJ Walker's 1-Hour Public Speaking Presentation Skills Class 00:01:00 Quick Wins! The Secret to Using Speaker Notes Effectively 00:01:00 Avoiding the Initial Wrong Turn Most Speakers and Presenters Make 00:02:00 Developing Expert Judgment for Your Public Speaking and Presenting Opportunity 00:05:00 The Radical Yet Simple Solution to Finding Great Messages 00:03:00 Your Stories Will Make Your Ideas Unforgettable 00:07:00 Your PowerPoint Will Create Engagement, Not Slumber 00:07:00 Building an Ethical Cheat Sheet Just for You@ 00:05:00 This Is the Do or Die Moment for Your Speaking Improvement 00:06:00 There Is a Perfect Test for Your Speech and Presentation 00:05:00 I Will Give You a Personalized Professional Presentation Critique Right Here 00:02:00 Continuing Your Path of Public Speaking and Presentation Skills Improvement 00:03:00 Section 02: Persuasion in Business Communications Promo Video - Persuasion in Business Communications 00:01:00 Quick Win! Increasing Your Odds of a Face to Face Persuasive Presentation 00:03:00 Always Select Your Best Persuasion Opportunities and Environments 00:02:00 Learning Persuasion Skills to Beat the Naturals 00:01:00 Mapping Out Your Finish Line - In Advance! 00:02:00 Moving the Numbers Game to Your Favor 00:04:00 The Unique Advantage of Persuasion in the Business World 00:07:00 Never Bore With Data Dumps Again 00:02:00 Master the Process of NOT Telling People Too Much About Your Process 00:05:00 The 5 Key Messages for Your Persuasion Success 00:04:00 Your Secret Source of Winning Persuasion Messages 00:04:00 Persuade More By talking less 00:04:00 There is Nothing like Seeing Your Persuasion Messages in Text 00:01:00 More for You, By Not Talking About You 00:03:00 Here is How You Get People to Remember Your Messages 00:07:00 Ironing Out the Kinks in Your Persuasion Presentation 00:02:00 Mastering Persuasive Body Language 00:04:00 Persuading Yourself to Go Outside of Your Comfort Zone 00:02:00 The Single Best Way to Prepare for All Persuasion Presentation Opportunities 00:03:00 Persuasion That Takes 6 Months is Still Persuasion 00:04:00 Persuasion is Sometimes More Effective at the Top Than at The Bottom 00:04:00 Conquering Your Fear to Pitch Again 00:02:00 Note I Probably Shouldn't Have to Mention This, But Don't Lie 00:01:00 Conclusion You Are Now Ready to Persuade 00:02:00 Section 03: Listening Skills: The Ultimate Workplace Soft Skills Intro - Listening Skills the Ultimate Workplace Soft Skills 00:01:00 Quick Wins - The Cell Phone Secret to Good Listening Skills 00:02:00 Stacking the Listening Environment in Your Favor 00:04:00 The Telephone Listening Trap Will Never Catch You Again 00:02:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:01:00 Setting Just One Agenda Item Listening 00:03:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:01:00 It's Even Easier to Listen When You Do This 00:04:00 Technology Will Eat Your Brain Unless You Do This 00:05:00 Using Your Most Effective Body Language Tool 00:03:00 The Best Listening Body Language from the Neck Down 00:04:00 Reading the Speaker's Body 00:04:00 Connecting At the Emotional Level with Your Colleague to Hear All 00:02:00 Mastering the Art of NOT Interrupting 00:02:00 Engaging in Conversation at Just the Right Time 00:03:00 Strong Listening Creates Strong Reactions from You 00:01:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:02:00 Using the Magic of Pen and Paper Tools to Your Advantage 00:04:00 Summarizing the Conversation Is Great for You and Your Colleague 00:04:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:03:00 Conclusion - Your New Reputation as a Great Listener! 00:03:00 Section 04: Body Language in the Workplace Intro - Body Language in the Workplace 00:01:00 Quick Wins - You Will Look Your Best on FaceTime, Skype, Facebook Live 00:02:00 Never Let These Two Classic Body Language Blunders Slow You Down 00:03:00 The Ultimate Tricky Body Language - Touching 00:02:00 Big Picture - Make Everyone You Work With Feel Comfortable Working With You 00:03:00 Your Nerves Will Never Show Again in the Workplace 00:02:00 You'll Never Fall for These Body Language Myths Again 00:07:00 Here Is Exactly What to Do With Your Hands 00:06:00 The Composed, Confident Video Star 00:10:00 Never Spotlight Your Blunders and Mistakes Again 00:05:00 You are Now Ready for Prime Time TV 00:04:00 The Number 1 Tip for Curing Body Language Problems Is 00:05:00 The Real Way to Improve Your Body Language Confidence 00:02:00 Great Body Language for Your Presentations 00:11:00 PowerPoint Will Never Turn You Into a Robotic Bore Again 00:04:00 Confident Briefing to Colleagues and Others 00:02:00 Keynote Speeches Will Showcase Your Calm and Confidence 00:04:00 Use a TelePrompTer Like a Network News Anchor 00:08:00 Networking Like a Pro, Not a Wall Flower 00:03:00 Handshakes, Greetings and Hellos with Poise 00:04:00 Once Last Chance for a Body Language Personal Critique. 00:01:00 Making Sure Your Clothes are Communicating Your Positive Story 00:05:00 Your Body Language Partner - The Friendly Spotter 00:02:00 Conclusion - Congratulations - You are Now Master of Your Own Body Language 00:01:00

Besides hard work, motivation plays a vital role in your success. It enables you to overcome different barriers and obstacles. It also insists you to never give up until you achieve your goal. Sometimes, you fail to get inspired. Your unique motivational procedures do not work anymore. Don't worry! Look at our Psychology of Motivation course and learn all effective techniques to inspire you again to reach your goal. The contents of the course teach you how to set your goal, mind, and plan considering the circumstances. Besides, it instructs you how to distinguish the situation to take right decision decreasing your stress and cling to your aim. Additionally, it enhances your mental ability to overcome fear and bring the utmost success. However, the course assists you to learn all the effective methods to motivate you and other frustrated too to reach the acme of a goal. Who is this course for? Psychology of Motivation is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Psychology of Motivation is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Introduction About the Course FREE 00:03:00 About the Instructor 00:03:00 Get 'Focused' on Your Business 6 Characteristics of Entrepreneurs (or 'are you in the right business'?) 00:08:00 How to manage your time effectively 00:07:00 How to get Super-Focused on tasks & stop procrastinating 00:10:00 How to make the 'right' decision each time 00:07:00 Exercise Lesson 1 00:02:00 Keeping your motivation 'high' at all times Mental Preparation: Your Self-Motivation is Crucial! 00:05:00 5 Life-Coaching Questions for Entrepreneurs 00:07:00 How to motivate yourself at all times 00:09:00 How to be positive about your dream 00:07:00 5 Easy Ways for Entrepreneurs to boost motivation every day 00:09:00 Exercise Lesson 2 00:03:00 How to be Positive when Things Don't Go Well How to remain enthusiastic and confident about your business 00:07:00 How to keep yourself positive when things go 'too slow' 00:07:00 How to recognise your stress symptoms 00:08:00 How to deal with stress and anxiety 00:06:00 Exercise Lesson 3 00:02:00 Developing Successful Mindset How to develop successful mindset 00:09:00 Your vision and persistence is the key to your success 00:05:00 How to get the perfect work-life balance 00:09:00 How to appear 'professional' and 'credible' 00:09:00 How to become 'known', 'liked' and 'trusted' 00:06:00 Exercise lesson 4 00:06:00 How to become an 'Online Coach' 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

***Small Businesses FEAR This Simple Financial Secret!** (Learn it with the Xero Accounting & Bookkeeping + Tax, Finance & Financial Management Course!)*** Did you know that according to a recent Federation of Small Businesses report, 72% of small business owners in the UK believe strong financial management is crucial for success? The Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course equips you with the theoretical knowledge and understanding to excel in this critical area. This Xero Accounting & Bookkeeping + Tax, Finance & Financial Management comprehensive course is designed to provide a solid foundation in Xero accounting software, tax accounting principles, and financial management strategies. Throughout the course, you'll gain the theoretical knowledge needed to navigate the financial world with confidence, helping you make informed decisions for your business or future career. 3 CPD Accredited Courses Are: Course 01: Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7 Course 02: Tax Accounting Course 03: Financial Management Learning Outcome: Going through our interactive modules of Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course , you will be able to - Gain a working knowledge of Xero Accounting & Bookkeeping software. Master essential tasks like creating invoices, managing bills, and reconciling bank accounts in Xero. Understand core accounting principles like double-entry accounting and VAT returns. Develop strong financial management skills, including budgeting, analyzing financial statements, and interpreting financial data. Gain a theoretical grounding in tax accounting, including capital gains tax and import/export considerations. Confidently navigate the Xero Accounting & Bookkeeping + Tax, Finance & Financial Management landscape. Key Highlights of Xero Accounting & Bookkeeping + Tax, Finance & Financial Management: CPD Accredited Xero Accounting & Bookkeeping + Tax, Finance & Financial Management Course Unlimited Retake Exam & 24/7 Tutor Support Easy Accessibility to the Xero Accounting & Bookkeeping + Tax, Finance & Financial Management Course Materials 100% Learning Satisfaction Guarantee Lifetime Access Self-paced online Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course Modules Covers to Explore Multiple Job Positions Curriculum Topics: Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7e Xero Accounting & Bookkeeping + Tax, Finance & Financial Management begins with a deep dive into Xero accounting software. This course equips you with the theoretical knowledge to navigate Xero's functionalities for various bookkeeping tasks. You'll learn how to set up your Xero account, manage contacts, create invoices and bills, reconcile bank statements, and track inventory. Xero Accounting & Bookkeeping + Tax, Finance & Financial Management also covers essential bookkeeping principles like double-entry accounting and chart of accounts. Section 01: Introduction Introduction Section 02: Getting Started Introduction - Getting Started Signing up Quick Tour Initial Settings Chart of Accounts Adding a Bank Account Demo Company Tracking Categories Contacts Section 03: Invoices and Sales Introduction - Invoices and Sales Sales Screens Invoice Settings Creating an Invoice Repeating Invoices Credit Notes-03 Quotes Settings Creating Quotes Other Invoicing Tasks Sending Statements Sales Reporting Section 04: Bills and Purchases Introduction - Bills and Purchases Purchases Screens Bill Settings Creating a Bill Repeating Bills Credit Notes-04 Purchase Order Settings Purchase Orders Batch Payments Other Billing Tasks Sending Remittances Purchases Reporting Section 05: Bank Accounts Introduction - Bank Accounts Bank Accounts Screens Automatic Matching Reconciling Invoices Reconciling Bills Reconciling Spend Money Reconciling Receive Money Find and Match Bank Rules Cash Coding Remove and Redo vs Unreconcile Uploading Bank Transactions Automatic Bank Feeds Section 06: Products and Services Introduction - Products and Services Products and Services Screen Adding Services Adding Untracked Products Adding Tracked Products Section 07: Fixed Assets Introduction - Fixed Assets Fixed Assets Settings Adding Assets from Bank Transactions Adding Assets from Spend Money Adding Assets from Bills Depreciation Section 08: Payroll Introduction - Payroll Payroll Settings Adding Employees Paying Employees Payroll Filing Section 09: VAT Returns Introduction - VAT Returns VAT Settings VAT Returns - Manual Filing VAT Returns - Digital Filing Free Course 01: Tax Accounting Xero Accounting & Bookkeeping + Tax, Finance & Financial Management delves into the world of tax accounting. This course provides a theoretical understanding of tax principles, regulations, and calculations relevant to businesses. You'll explore topics like income tax, corporation tax, value added tax (VAT), and payroll taxes. Xero Accounting & Bookkeeping+ Tax, Finance & Financial Management equips you with the knowledge to identify tax implications for business transactions and ensure compliance with tax authorities. Module 01: Capital Gain Tax Module 02: Import and Export Module 03: Double Entry Accounting Module 04: Management Accounting and Financial Analysis Module 05: Career as a Tax Accountant in the UK Free Course 02: Financial Management Xero Accounting & Bookkeeping + Tax, Finance & Financial Management concludes with a focus on financial management. This course explores the theoretical underpinnings of financial decision-making. You'll learn how to create financial statements, analyze financial data, develop budgets and forecasts, and manage cash flow effectively. Xero Accounting & Bookkeeping+ Tax, Finance & Financial Management empowers you to make informed financial decisions that contribute to the overall success of a business. Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects of Financial Management Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations through Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course. Certification Free CPD Accredited (CPD QS) Certificate. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £129 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Disclaimer This Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course will teach you about Xero accounting software and help you improve your skills using it. It's created by an independent company, & not affiliated with Xero Limited. Upon completion, you will earn a CPD accredited certificate, it's not an official Xero certification. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course. Besides, this Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course particularly recommended for- Anyone interested in learning Xero can progress from a beginner to a knowledgeable user in just one day. Small business owners that want to handle their own accounting in Xero Xero Practice Manager Bookkeepers who wish to learn Xero rapidly Requirements Students seeking to enrol for Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course should meet the following requirements; Basic knowledge of English Language is needed for Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course, which already you have. Basic Knowledge of Information & Communication Technologies for studying Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course in online or digital platform. Stable Internet or Data connection in your learning devices to complete the Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course easily. Career path The Xero Accounting & Bookkeeping + Tax, Finance & Financial Management course will enable you to explore in Xero related trendy and demanding jobs, such as: Bookkeeping Specialist Client Experience Specialist Accounting Advisory Apprentice Cloud Accountant Education Specialist Management Accountant Finance Manager Tax Implementation Specialist Xero Practice Manager Certificates CPD QS Certificate of completion Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free.

Use Delegation to Multiply your Effectiveness, Build Team Resilience, and Increase Motivation in your Team

The Accounts Payable Clerk Crash Course is your passport to a thriving finance career. Our premium course gives thorough knowledge about accounts payable clerk duties. It includes every detail about the accounts payable process.

Follow your dreams by enrolling on the Anxiety, Depression & Mental Health course today and develop the experience, skills and knowledge you need to enhance your expert development. Anxiety, Depression & Mental Health will help you arm yourself with the qualities you need to work towards your dream job. Study the Anxiety, Depression & Mental Health training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Anxiety, Depression & Mental Health course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Anxiety, Depression & Mental Health course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Anxiety, Depression & Mental Health course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Anxiety, Depression & Mental Health course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Anxiety, Depression & Mental Health course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Anxiety, Depression & Mental Health course. The Anxiety, Depression & Mental Health course is designed by industry experts and is tailored to help you learn new skills with ease.  The Anxiety, Depression & Mental Health is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Anxiety, Depression & Mental Health when it suits you. Access the Anxiety, Depression & Mental Health course modules from any internet-enabled device, including computers, tablets, and smartphones. The Anxiety, Depression & Mental Health course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Anxiety, Depression & Mental Health now and start learning instantly! Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Anxiety, Depression & Mental Health doesn't entitle you to practise as an expert in this specific field. What You Get Out Of Studying Anxiety, Depression & Mental Health With Janets: Receive a digital Certificate upon successful completion of the Anxiety, Depression & Mental Health course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Anxiety, Depression & Mental Health training course is delivered through Janets' online learning platform. Access the Anxiety, Depression & Mental Health content from any internet-enabled device whenever or wherever you want to. The Anxiety, Depression & Mental Health course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Anxiety, Depression & Mental Health is ideal for those who already work in this sector or are aspiring experts. This Anxiety, Depression & Mental Health course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Anxiety, Depression & Mental Health is open to all students and has no formal entry requirements. To study the Anxiety, Depression & Mental Health course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Anxiety, Depression & Mental Health is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Anxiety, Depression & Mental Health and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Anxiety, Depression & Mental Health What is Anxiety? 00:30:00 Adopt Every Situations Positively 00:30:00 Use Meditation 00:30:00 Nature Never Did Betray the Heart That Loved Her 00:30:00 Smile is Power 01:00:00 Remove Your Depression and Anxiety By Helping Others 01:00:00 Keep Your Hopes Alive 00:30:00 Hold Your Beliefs Dear to You 01:00:00 Continue Learning 00:15:00 Today Is A Gift 01:00:00 Getting Rid Of Fear 00:30:00 Overcoming Depression Why Depression 01:00:00 Be Friendly 00:30:00 Keep Nutrition In Check 01:00:00 Proper Sleep 00:30:00 Regular Exercise 01:00:00 Don't Drink 00:30:00 Be Confident Yourself 00:15:00 See Some One 01:00:00 Recommended Reading Recommended Reading : Anxiety, Depression & Mental Health 00:00:00 Mock Exam Mock Exam - Anxiety, Depression & Mental Health 00:30:00 Final Exam Final Exam - Anxiety, Depression & Mental Health 00:30:00 Assignment Assignment - Anxiety, Depression & Mental Health 3 weeks, 3 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Communication Skills Bundle Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Communication Skills Bundle Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 6 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: It is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Have a passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. **Professional Workplace Communication Skills Diploma** Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 **Negotiation Skills Training** Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 The Three Pillars Of Success 00:03:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 **Conflict Management Techniques Diploma** Module One: Getting Started Conflict Resolution 00:01:00 Getting Started 00:01:00 Module Two: An Introduction to Conflict Resolution An Introduction 00:04:00 Introduction Case Study 00:01:00 Module Three: The Thomas-Kilmann Instrument C R Styles with TKI 00:04:00 C R Styles with TKI Case Study 00:01:00 Module Four: Creating an Effective Atmosphere Creating an Effective Atmosphere 00:04:00 Creating an Effective Atmosphere Case Study 00:01:00 Module Five: Creating Mutual Understanding Creating a Mutual Understanding 00:03:00 Creating a Mutual Understanding Case Study 00:01:00 Module Six: Focusing on Individual Needs Focusing on Individual & Shared Needs Case Study 00:01:00 Focusing on Individual & Shared Needs Case Study 00:01:00 Module Seven: Getting to the Root Cause Getting to the Root Cause 00:05:00 Getting to the Root Cause Case Study 00:01:00 Module Eight: Generating Options Generating Options 00:03:00 Generating Options Case Study 00:01:00 Module Nine: Building a Solution Building a Solution 00:04:00 Building a Solution Case Study 00:01:00 Module Ten: the Short Version of the Process The Short Version of the Process 00:04:00 The Short Version of the Process Case Study 00:01:00 Module Eleven: Additional Tools Additional Tools 00:03:00 Additional Tools Case Study 00:01:00 Closing 00:01:00 **Managing Difficult Conversation Diploma** Introduction Introduction - Welcome from Alan Stevens 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00

Follow your dreams by enrolling on the Sales Negotiation and Self Development course today and develop the experience, skills and knowledge you need to enhance your professional development. Sales Negotiation and Self Development will help you arm yourself with the qualities you need to work towards your dream job. Study the Sales Negotiation and Self Development training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Sales Negotiation and Self Development course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Sales Negotiation and Self Development course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Sales Negotiation and Self Development course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Sales Negotiation and Self Development course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Sales Negotiation and Self Development course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Sales Negotiation and Self Development course. The Sales Negotiation and Self Development course is designed by industry experts and is tailored to help you learn new skills with ease.  The Sales Negotiation and Self Development is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Sales Negotiation and Self Development when it suits you. Access the Sales Negotiation and Self Development course modules from any internet-enabled device, including computers, tablets, and smartphones. The Sales Negotiation and Self Development course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Sales Negotiation and Self Development now and start learning instantly! What You Get Out Of Studying Sales Negotiation and Self Development With Janets: Receive a digital Certificate upon successful completion of the Sales Negotiation and Self Development course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description:  The Sales Negotiation and Self Development training course is delivered through Janets' online learning platform. Access the Sales Negotiation and Self Development content from any internet-enabled device whenever or wherever you want to. The Sales Negotiation and Self Development course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Sales Negotiation and Self Development course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Sales Negotiation and Self Development course. After successfully passing the Sales Negotiation and Self Development course exam, you will be able to apply for a CPD-accredited certificate as proof of your Sales Negotiation and Self Development qualification. Certification All students who successfully complete the Sales Negotiation and Self Development course can instantly download their digital certificate. You can also purchase a hard copy of the Sales Negotiation and Self Development course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Sales Negotiation and Self Development is ideal for those who already work in this sector or are an aspiring professional. This Sales Negotiation and Self Development course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Sales Negotiation and Self Development is open to all students and has no formal entry requirements. To study the Sales Negotiation and Self Development course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Sales Negotiation and Self Development is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Sales Negotiation and Self Development and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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