Data dashboards provide key information to stakeholders so that they can make informed decisions. While there are plenty of software solutions for building these essential data products, there is much less guidance on how to design dashboards to meet the diverse needs of users. This course is for anyone who is building or implementing dashboards, and wants to know more about design principles and best practice. You could be using business intelligence software (such as Power BI or Tableau), or implementing bespoke solutions. The course will give your team the ability to evaluate user needs and levels of understanding, make informed decisions about chart selections, and make effective use of interactivity dynamic data. We’ll work with you before the course to ensure that we understand your organisation and what you’re hoping to achieve. Sample learning content Session 1: Data with a purpose Understanding the different types of dashboard. Information overload and other common dashboard pitfalls. Assessing user needs and levels of data fluency. Session 2: Planning a dashboard Assessing diverse user needs and levels of data fluency. Taking a User Experience (UX) approach to design and navigation. Applying an interative and collaborative approach to onboarding. Session 3: Graphs, charts and dials Understanding how graphical perception informs chart choices. Making intelligent design choices to help users explore. Design principles for layout and navigation. Session 4: Using interactivity Making effective use of filters to slice and dice data sets. Using layers of information to enable drilldown data exploration. Complenting dashboards with automated alerts and queries. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people. Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “Alan was great to work with, he took us through the concepts behind data visualisation which means our team is now equipped for the future. He has a wide range of experience across the topic that is delivered in a clear, concise and friendly manner. We look forward to working with Alan again in the future.” John Masterson | Chief Product Officer | ImproveWell
Asterisk training course description This 3 day hands on Asterisk training course covers all the ground for you to get an Asterisk PBX installed and configured. After installation the course progresses from a simple first configuration onto VoIP and PSTN integration along with the provision of PBX features such as ACD and IVR. Practical sessions follow each major section to reinforce the theory. What will you learn Install and configure Asterisk. Connect Asterisk to the Internet and PSTN. Integrate VoIP and the PSTN. Configure Asterisk for PBX features such as voicemail, ACD and IVR. Asterisk training course details Who will benefit: Technical staff working with or evaluating Asterisk. Prerequisites: None although hands on experience of UNIX systems would be beneficial, as would knowledge of VoIP. Duration 3 days Asterisk training course contents What is Asterisk? PBXs, what Asterisk does, Asterisk features, Asterisk VoIP support, Asterisk and the Internet, Asterisk and the PSTN, hosted VoIP systems. Asterisk installation Linux installation, Asterisk package compilation and installation. Timing sources. Hands on Installing Asterisk Managing Asterisk Starting/stopping Asterisk, command arguments, Asterisk commands, log files, logger.conf, remote management. Hands on Controlling Asterisk. First Asterisk configuration The role of SIP, IP phones, DHCP, IP addressing, sip.conf, extensions.conf. Hands on Simple SIP configuration Asterisk architecture Server hardware, interfaces, channels, Zaptel, Digium, Asterisk filesystem, connections. The configuration files, syntax, asterisk.conf. Hands on Adding hardware for Asterisk, exploring the configuration files. DAHDI configuration Digium hardware, DAHDI architecture, DAHDI installation, DAHDI configuration, system.conf, FXS, FXO, E1, chan_dahdi.conf, dahdi_cfg, DAHDI tools. Hands on Connecting Asterisk to the PSTN. Dial plans extensions.conf detail, contexts, priorities. Hands on Configuring dial plans. SIP configuration sip.conf in detail, defining SIP channels, incoming SIP channels, outgoing SIP channels, SIP variables, Asterisk as a SIP client and SIP server. Hands on SIP configuration. IAX configuration What is IAX, IAX server, IAX client, IAX channels, iax.conf, IAX syntax in extensions.conf, IAX trunking. Hands on Linking Asterisk systems. Implementing PBX functions Voicemail, voicemail trees, voicemail passwords, Music on hold, meetme conferencing, call parking. ACD, IVR, fax. Hands on Configuring PBX features.
Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
MySQL for developers training course description This MySQL Developers training course is designed for MySQL Developers who have a good understanding of a MySQL database and experience of using SQL commands. The course provides further practical experience in more advanced MySQL commands and SQL statements including Stored Routines, Triggers and Event Scheduling. What will you learn Provide the skills needed to write more advanced queries and database maintenance statements on a MySQL database. Use advanced features of the MySQL Client. Use advanced data types. Manage the structure of databases and tables. Manage and using indexes. Write complex SQL query statements. Use advanced SQL expressions. Use advanced SQL functions. Perform advanced Insert, Update, Delete, Replace and Truncate Operations. Use user variable syntax and properties. Import and export data from within MySQL. Import and export data from the command line. Perform complex joins to access multiple tables. Perform complex subqueries. Create, manage and us views. Use prepared statements. Create and use stored routines. Create and use triggers. Obtain database metadata. Optimize queries. Work with the main storage engines. Debug MySQL applications. MySQL for developers training course details Who will benefit: MySQL Developers who have a basic understanding of a MySQL database and SQL commands as covered on the Introduction to MySQL course. Prerequisites: MySQL foundation Duration 5 days MySQL for developers training course contents Introduction Administration and Course Materials, Course Structure and Agenda, Delegate and Trainer Introductions. Client/server concepts MySQL client/server architecture, Server modes, Using client programs, Logging in options, Configuration files, Precedence of logging in options Hands on Using client/server The MySQL client program Using MySQL interactively, The MySQL prompts, Client commands and SQL statements, Editing, Selecting a database, Help, Safe updates, Using script files, Using a source file, Redirecting output into a file, Command line execution, Mysql output formats, Overriding the defaults, Html and xml output, MySQL Utilities. Hands on Using the MySQL client program Data types Bit data type, Numeric data types, Auto_increment, Character string data types, Character sets and collation, Binary string data types, Enum and Set data types, Temporal data types, Timezone support, Handling Missing Or Invalid Data Values, SQL_MODE options. Hands on Using data types Identifiers Using Quotes with identifier naming, Case sensitivity in Identifier naming, Qualifying columns with table and database names, Using reserved words as identifiers, Function names Hands on Using identifiers Databases Database properties, Creating a database, Selecting a database, Altering databases, Dropping databases, Obtaining database metadata, The SHOW command, The INFORMATION_SCHEMA database, The SHOW CREATE command Hands on Using databases Tables and indexes Table properties, Creating tables, Create table using Select or Like, Temporary tables and memory tables, Altering tables, Adding columns, Changing column widths and types, Renaming columns, Dropping columns, Adding constraints, Dropping constraints, Renaming tables, Change the table storage engine, Multiple alterations, Dropping tables, Emptying tables, Obtaining table metadata, Show create table, The information_schema, Index introduction, Structure of a mysql index, Creating and dropping indexes, Creating an index, Altering a table to add an index, Specifying index type, Dropping indexes, Obtaining Index Metadata. Hands on Creating, altering and dropping tables/indexes Querying for data The SQL select statement and MySQL differences, Advanced order by, Order by and collation, Order by with enum datatype, Order by with Set datatype, Ordering with distinct and group by Special features of union, Limit and order by clauses, Group By clause, Group_concat, Using Rollup in a Group By clause. Hands on Querying for data SQL Expressions and functions Components of expressions, Nulls, Numeric expressions, String expressions, Temporal expressions, Comparison functions, Flow control functions, Numeric functions, String functions, Temporal functions. Hands on Using expressions and functions Updating data Update operations and privileges, Inserting rows, Insert using a set clause, Inserting duplicate values, Replacing rows, Updating rows, Update using the order by and limit clauses, Deleting rows, The delete and truncate statements. Exercise: Inserting, updating, replacing and deleting data Connectors MySQL client interfaces, MySQL connectors, Oracle and community conectors, Connecting to MySQL server using Java and PHP connectors, MySQL and NoSQL, Innodb integration with memcached. Obtaining database metadata What is metadata?, The mysqlshow utility, The show and describe commands, Describing tables, The information_schema, Listing tables, Listing columns, Listing views, Listing key_columns_usage. Hands on Obtaining database metadata Debugging Mysql error messages, The show statement, Show errors, Show count(*) errors, Show warnings, Show count(*) warnings, Note messages, The perror utility. Hands on Debugging Joins Overview of inner joins, Cartesian product, Inner joins with original syntax, Non equi-join, Using table aliases to avoid name clashes, Inner Joins With ISO/ANSI Syntax, Outer Joins, Left outer joins, Right outer joins, Full outer joins, Updating multiple tables simultaneously, Updating rows in one table based on a condition in another, Updating rows in one table reading data from another, Deleting from multiple tables simultaneously, Deleting rows in one table based on a condition in another. Hands on Coding joins Subqueries Types of subquery, Multiple-column subqueries, Correlated subqueries, Using the ANY, ALL and SOME operators, Using the EXISTS operator, Subqueries as scalar expressions, Inline views, Converting subqueries to joins, Using subqueries in updates and deletes. Hands on Coding subqueries Views Why views are used, Creating views, View creation restrictions, View algorithms, Updateable views, Altering and dropping views, Displaying information about views, Privileges for views. Hands on Using views Import and Export Exporting using SQL, Privileges required to export data, Importing using SQL, Messages when loading data, Privileges required to load data, Exporting from the command line, Mysqldump main options, Importing from the command line, Mysqlimport main options. Hands on Importing and exporting User variables and prepared statements Creating User variables, User variables in a select, Prepared statements, The prepare statement, The execute statement, The deallocate statement, Using prepared statements in code, with connectors. Hands on Using variables and prepared statements Introduction to stored routines Types of stored routines, Benefits of stored routines, Stored routine features, Differences between procedures and functions, Introduction to the Block, Declaring variables and constants, Assigning values to variables, Definer rights and invoker rights, Using SELECT in stored routines, Altering and dropping stored routines, Obtaining stored routine metadata, Stored routine privileges and execution security. Hands on Writing simple stored routines Stored routines - program logic The IF .. THEN .. ELSEIF construct, The CASE statement, The basic loop, The while loop, The repeat loop, The iterate statement, Nested loops. Hands on Writing stored routines with program logic Stored routines - exception handlers and cursors Dealing with errors using Exception handlers, Cursors, What is a cursor?, Cursor operations, Declaring cursors, Opening and closing cursors, Fetching rows, Status checking. Hands on Writing stored routines with program logic Procedures with parameters Creating procedures with parameters, Calling Procedures With Parameters. Hands on Writing stored routines with parameters Functions What is a function?, The create function statement, Executing functions, Executing functions from code, Executing functions from SQL statements, The deterministic and SQL clauses. Hands on Writing functions Triggers Trigger creation, Restrictions on triggers, The create trigger statement, Using the old and new qualifiers, Managing triggers, Destroying triggers, Required privileges. Hands on Writing triggers Basic optimizations Normalisation of data to third normal form, Using indexes for optimization, General query enhancement, Using Explain to analyze queries, Choosing an INNODB or MYISAM storage engine, Using MySQL Enterprise Monitor in query optimization. Hands on Making use of basic optimizations More about indexes Indexes and joins Hands on Investigating indexes and joins
Duration 5 Days 30 CPD hours This course is intended for This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam. Overview In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices. CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration. The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies. The Official CompTIA© Network+© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career. Prerequisites CompTIA A+ Certification (Exams 220-1001 and 220-1002) 1 - Explaining the OSI and TCP/IP Models Topic A: Explain OSI Model Layers Topic B: Explain the TCP/IP Suite 2 - Explaining Properties of Network Traffic Topic A: Explain Media Types and Access Methods Topic B: Deploy Ethernet Standards Topic C: Configure and Monitor Network Interfaces 3 - Installing and Configuring Switched Networks Topic A: Install and Configure Hubs and Bridges Topic B: Install and Configure Switches Topic C: Compare and Contrast Network Topologies Topic D: Compare and Contrast Network Types 4 - Configuring IP Networks Topic A: Configure IPv4 Addressing Components Topic B: Test IP Interfaces with Command Line Tools Topic C: Configure IPv4 Subnets Topic D: Configure Private and Public IPv4 Addressing Schemes Topic E: Configure IPv6 Addressing Components Topic F: Configure DHCP Services 5 - Installing and Configuring Routed Networks Topic A: Explain Characteristics of Routing Topic B: Install and Configure Routers 6 - Configuring and Monitoring Ports and Protocols Topic A: Explain the Uses of Ports and Protocols Topic B: Use Port Scanners and Protocol Analyzers Topic C: Explain the Use of Name Resolution Services Topic D: Configure DNS and IPAM Services 7 - Explaining Network Application and Storage Services Topic A: Explain the Uses of Network Applications Topic B: Explain the Uses of Voice Services and Advanced Networking Devices Topic C: Explain the Uses of Virtualization and Network Storage Services Topic D: Summarize the Concepts of Cloud Services 8 - Monitoring and Troubleshooting Networks Topic A: Monitor Network Interfaces and Logs Topic B: Explain Network Troubleshooting Methodology Topic C: Troubleshoot Common Network Services Issues 9 - Explaining Networking Attacks and Mitigations Topic A: Summarize Common Networking Attacks Topic B: Explain the Characteristics of VLANs Topic C: Explain the Characteristics of NAT and Port Forwarding 10 - Installing and Configuring Security Devices Topic A: Install and Configure Firewalls and Proxies Topic B: Explain the Uses of IDS/IPS and UTM 11 - Explaining Authentication and Access Controls Topic A: Explain Authentication Controls and Attacks Topic B: Explain the Uses of Authentication Protocols and Directory Services Topic C: Explain the Uses of Port Security and NAC Topic D: Implement Network Device Hardening Topic E: Explain Patch Management and Vulnerability Scanning Processes 12 - Deploying and Troubleshooting Cabling Solutions Topic A: Deploy Structured Cabling Systems Topic B: Deploy Twisted Pair Cabling Solutions Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions Topic D: Deploy Fiber Optic Cabling Solutions 13 - Implementing and Troubleshooting Wireless Technologies Topic A: Install and Configure Wireless Technologies Topic B: Troubleshoot Wireless Performance Issues Topic C: Secure and Troubleshoot Wireless Connectivity 14 - Comparing and Contrasting WAN Technologies Topic A: Compare and Contrast WAN Core Service Types Topic B: Compare and Contrast WAN Subscriber Service Types Topic C: Compare and Contrast WAN Framing Service Types Topic D: Compae and Contrast Wireless and IoT WAN Technologies 15 - Using Remote Access Methods Topic A: Use Remote Access VPNs Topic B: Use Remote Access Management Methods 16 - Identifying Site Policies and Best Practices Topic A: Manage Networks with Documentation and Diagrams Topic B: Summarize the Purposes of Physical Security Devices Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts Topic D: Identify Policies and Best Practices
Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This 3 hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers: Understanding your role as a supervisor SRA obligations and competence expectations Setting expectations and effective delegation Monitoring progress and quality Managing performance in difficult situations Top tips for impactful feedback By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs. Target Audience This online course is aimed at managers, team leaders and other supervisors. Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our Supervision & Managing Performance Course. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Matthew Howgate, Consultant, DG Legal Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme. Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance.
About this Virtual Instructor Led Training (VILT) This 5 half-day Virtual Instructor Led Training (VILT) course will assist energy professionals in the planning and operation of a power system from renewable energy sources. The VILT course will discuss key operating requirements for an integrated, reliable and stable power system. The unique characteristics of renewable energy are discussed from a local, consumer centric and system perspective, bringing to life the ever-changing paradigm in delivering energy to customers. The course will explore the technical challenges associated with interconnecting and integrating hundreds of gigawatts of solar power onto the electricity grid in a safe and reliable way. With references to international case studies, the VILT course will also demonstrate the state of the art methodologies used in forecasting solar power. The flexibility of the invertor-based resources will facilitate higher penetrations of photovoltaic, battery electricity storage systems and demand response while co-optimizing customer resources. The contribution of inverter-based generators that provides voltage support, frequency response and regulation (droop response), reactive power and power quality with a high level of accuracy and fast response will be addressed. Furthermore, this VILT course will also describe how microgrids' controllers can allow for a fully automated energy management. Distributed energy resources are analyzed in detail from a technical and financial aspect and will address the best known cost based methodologies such as project financing and cost recovery. Training Objectives Upon completion of this VILT course, participants will be able to: Learn about renewable energy resources, their applications and methods of analysis of renewable energy issues. Review the operational flexibility of renewable energy at grid level, distribution network and grid edge devices. Understand and analyze energy performance from main renewable energy systems. Get equipped on the insights into forecasting models for solar energy. Predict solar generation from weather forecasts using machine learning. Explore operational aspects of a complex power system with variability from both the supply & demand sides. Manage the impact of the design of a Power Purchase Agreement (PPA) on the power system operation. Target Audience Engineers, planners and operations professionals from the following organizations: Energy aggregators who would like to understand the system operations of renewable energy power plants Renewable energy power system operator Energy regulatory agencies who aim to derive strategies and plans based on the feedback obtained from the power system operations Course Level Basic or Foundation Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). Trainer Your first expert course leader is a Utility Executive with extensive global experience in power system operation and planning, energy markets, enterprise risk and regulatory oversight. She consults on energy markets integrating renewable resources from planning to operation. She led complex projects in operations and conducted long term planning studies to support planning and operational reliability standards. Specializing in Smart Grids, Operational flexibilities, Renewable generation, Reliability, Financial Engineering, Energy Markets and Power System Integration, she was recently engaged by the Inter-American Development Bank/MHI in Guyana. She was the Operations Expert in the regulatory assessment in Oman. She is a registered member of the Professional Engineers of Ontario, Canada. She is also a contributing member to the IEEE Standards Association, WG Blockchain P2418.5. With over 25 years with Ontario Power Generation (Revenue $1.2 Billion CAD, I/S 16 GW), she served as Canadian representative in CIGRE, committee member in NSERC (Natural Sciences and Engineering Research Council of Canada), and Senior Member IEEE and Elsevier since the 90ties. Our key expert chaired international conferences, lectured on several continents, published a book on Reliability and Security of Nuclear Power Plants, contributed to IEEE and PMAPS and published in the Ontario Journal for Public Policy, Canada. She delivered seminars organized by the Power Engineering Society, IEEE plus seminars to power companies worldwide, including Oman, Thailand, Saudi Arabia, Malaysia, Indonesia, Portugal, South Africa, Japan, Romania, and Guyana. Your second expert course leader is the co-founder and Director of Research at Xesto Inc. Xesto is a spatial computing AI startup based in Toronto, Canada and it has been voted as Toronto's Best Tech Startup 2019 and was named one of the top 10 'Canadian AI Startups to Watch' as well as one of 6th International finalists for the VW Siemens Startup Challenge, resulting in a partnership. His latest app Xesto-Fit demonstrates how advanced AI and machine learning is applied to the e-commerce industry, as a result of which Xesto has been recently featured in TechCrunch. He specializes in both applied and theoretical machine learning and has extensive experience in both industrial and academic research. He is specialized in Artificial Intelligence with multiple industrial applications. At Xesto, he leads projects that focus on applying cutting edge research at the intersection of spatial analysis, differential geometry, optimization of deep neural networks, and statistics to build scalable rigorous and real time performing systems that will change the way humans interact with technology. In addition, he is a Ph.D candidate in the Mathematics department at UofT, focusing on applied mathematics. His academic research interests are in applying advanced mathematical methods to the computational and statistical sciences. He earned a Bachelor's and MSc in Mathematics, both at the University of Toronto. Having presented at research seminars as well as instructing engineers on various levels, he has the ability to distill advanced theoretical concept to diverse audiences on all levels. In addition to research, our key expert is also an avid traveler and plays the violin. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations
Online Course now available via Teachable Platform – How do People Learn? Learn at your own pace… with text and videos to support your learning experience. Inclusive Education: Neurodiversity Course Presented by Inclusive Solutions About This Course: Designed for educators, psychologists, and teachers, this course offers an immersive experience in inclusive education strategies specifically for neurodivergent children. Two leading experts—Dennis Rollins MBE, celebrated trombonist and teacher, and Colin Newton, an experienced inclusive educational psychologist—will guide you through practical approaches and proven techniques to improve inclusive education. Key Benefits of the Course: Understand learning processes tailored to neurodivergent students with learning differences. Explore dominant psychological models of learning and their practical, real-world applications. Participate in engaging, hands-on activities to reinforce inclusive teaching strategies. Gain strategies to foster motivation, confidence, and a sense of autonomy in learners Meet the Instructors: Dennis Rollins MBE Dennis Rollins MBE is a renowned trombone player and award-winning educator with over three decades of experience. Known for his unique approach, Dennis has collaborated with top artists worldwide and has received prestigious awards for both performance and jazz education. Some of Dennis’ recognised lifetime achievements are as follows: Worked with artists such as Jamiroquai, Courtney Pine, Maceo Parker, The Brand New Heavies, Blur, US3 and Monty Alexander. Won BBC Best Band with Badbone & Co, 2006. Trombonist of the Year, British Jazz Awards and Ronnie Scott’s Jazz Awards, 2007. X2 nominated in the 2008 Parliamentary Jazz Awards: Musician of the Year and Jazz Education, winning the latter category. JazzYorkshire Award Best Band for his band Velocity Trio, 2012. British Trombone Society (BTS) Player of the year Award, 2013. Honorary Fellowship from the Royal Welsh College of Music and Drama, 2022. Recently honoured with an MBE, Dennis brings a creative, real-world perspective to teaching music, particularly for learners with complex needs. Learn more about Dennis Rollins: Dennis Rollins Website Colin Newton Colin Newton is a seasoned educational psychologist and passionate advocate for inclusive education. With over 40 years in the field, working across the UK and internationally. Colin is known for his passion for promoting the inclusion of all children in mainstream schools, and for his practical applied work around person-centred planning, restorative justice and in-depth problem-solving. His work has inspired a shift toward inclusive practices across the UK, as he brings both experience and innovative thinking to the world of education. Colin says: ‘Instinctively from an early age I was against children being sent away to boarding schools and later to special schools and settings. Later I was inspired by disabled activists and Canadian and North American inclusionists who were working to change the world of education with radical innovative thinking and approaches - the work was political, social and spiritual - I was in and never looked back!’ Colin’s career has been values-driven, but also practical using applied psychology in training and real-life problem-solving with schools, families and individual children and young people. Learning Objectives: By participating in this course, you’ll be able to: Gain a deeper understanding of inclusive learning processes for all children and adults Differentiate approaches to address the emotional complexities of teaching and learning Master techniques to support effective teaching and meaningful learning Explore the role of relationships and engagement in successful learning Analyse psychological models and identify their real-world applications in education Reflect on the practices of outstanding teachers to inspire deeper learning Course Topics: Learning Through Imitation Learn how social learning theory (Bandura) highlights the power of imitation. Discover how learners naturally gravitate toward peers and key adults as role models, absorbing skills and behaviours. Contextual Learning Explore Jerome Bruner’s view on context in learning. Understand how learning is always connected to a broader context, which makes it meaningful and applicable. Motivation and Structured Steps Discover techniques to ignite motivation in learners. We’ll discuss how structured, step-by-step support and person-centred encouragement can make a profound difference, particularly for those with learning barriers. Building Self-Efficacy in Learners Understand how educators can nurture self-efficacy, encouraging learners to set their own goals and take charge of their learning journey. Who Should Attend? This course is ideal for: Educators and psychologists aiming to enhance their understanding of learning processes Teachers who want to develop inclusive teaching strategies for neurodivergent and learning-different students Format A dynamic, hands-on workshop blending lectures, real-world insights, and practical exercises.
Duration 3.75 Days 22.5 CPD hours This course is intended for New systems administrators Overview When you complete this course, you will be able to:Customize your application, including page layouts, fields, tabs, and business processes in Lightning Experience.Learn how security settings created in Salesforce Classic are applied in Lightning.Maintain and import clean data in Lightning.Use Lightning features to create high-value reports and dashboards.Understand how workflow automation complies with Lightning This course is the core training that ensures your success with Salesforce Lightning. It?s a must for new administrators, and we recommend completing this course before starting a Salesforce deployment or when taking over an existing deployment. Getting Around the App Data Model and Navigation Lightning Experience Help & Training Getting Your Organization Ready for Users Setting Up the Company Profile Configuring the User Interface Setting Up Activities and Calendars Configuring Search Settings Setting Up Chatter Groups Mobile Access with Salesforce1 Setting Up & Managing Users Managing User Profiles Managing Users Setting Up Chatter Free Users and Invites Troubleshooting Login Issues Security & Data Access Restricting Logins Determining Object Access Setting Up Record Access Creating a Role Hierarchy Dealing with Record Access Exceptions Managing Field-level Security Object Customizations Administering Standard Fields Creating New Custom Fields Creating Selection Fields: Picklists and Lookups Creating Formula Fields Working with Page Layouts Working with Record Types and Business Processes Maintaining Data Quality Managing Data Import Wizards Data Loader Data.com Mass Transfer Backing Up Data Mass Delete and Recycle Bin Reports & Dashboards Running and Modifying Reports Creating New Reports with the Report Builder Working with Report Filters Summarizing with Formulas and Visual Summaries Printing, Exporting, and Emailing Reports Building Dashboards Automation Email Templates Workflow Rules Process Builder Lead Automation Managing the Support Process Managing and Resolving Cases Customizing a Support Process Automating Support Understanding the Salesforce Console for Service Collaborating in the Service Cloud Analyzing Support Data Additional course details: Nexus Humans Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administration Essentials for New Admins in Lightning Experience (ADX201) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.