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Efficient ways to create professional-looking diagrams, images and screenshots Cherryleaf’s popular, and affordable, online Technical Author/technical writing course teaches you the key skills of technical writing for IT and software user documentation. It's ideal if you’re: Looking to start your career as a Technical Author, Technical Writer, or similar role Writing instructions, but you’ve never had any proper training in how to do this well You’ll gain confidence you’re approaching each writing project in the right way, and creating content that follows best practice. This technical communication course is accredited by the Institute of Scientific and Technical Communicators The Technical Author/technical writing training course’s content is accredited by the Institute of Scientific and Technical Communicators, the professional body for Technical Communicators in the United Kingdom. It is an independent assessment of the course’s quality. This course is also recommended by the Society for Technical Communication (USA), the Australian Society for Technical Communication, and the Technical Communicators Association of New Zealand to their members. Learn from the experts As well as teaching technical communication, we also create end-user documentation, Help and UI text for clients. This means every course is based on practical experience of technical writing in today’s environment. The techniques you’ll learn on this course are the same ones used by our projects team. Professional certification as a technical communicator Cherryleaf’s training courses can help you be admitted to the national professional body for technical communicators in the UK (it also has members around the world) - The Institute of Scientific and Technical Communicators (ISTC). Junior Members, Members and Fellows are certified by the ISTC through a vetting process, with Members and Fellows entitled to use the initials MISTC or FISTC after their names. Being a member of the ISTC can help in having your skills and experience recognized by others. Comments from delegates There is something new to learn for most technical authors who are in the early stages of their career. Overall, I would say that the course did benefit me, and I can see myself revisiting parts of it in the future. Emma W., ARM plc I attended a job interview which included a written exercise where I had to jot down how I would go about designing and presenting information for the users of the service unit I was applying to. I could not believe my luck, it was as if the interviewer had designed it with the contents of this course in mind, and, as a result, I got the job! Amber A. I thought it was an excellent course – very thought-provoking and useful. The exercises were enjoyable and really helped, far beyond simply reading from a book about the tasks involved in the job. And I greatly appreciate all your advice and support. Karl D. Thank you very much for all your feed-back – I’ve been reading through this as it has come in this morning. This is really useful and very much appreciated. David H. Who is this course for? This course is ideal for you if you need to: Create end-user documentation and other forms of instructional content with ease Master the fundamentals of technical writing Get a solid understanding of the Technical Author’s role. This course is ideal for more experienced technical writers who’ve never had any formal training. What is a Technical Author? Technical Authors are sometimes known as: Technical Communicators, Technical Writers, Content Developers, Information Developers and Documentarians. Based in the United States or mainland Europe? We've designed the course to work for people living all around the world. On the videos, you'll hear a lovely, clear British accent. What will I learn? In this course, we’ll take you through the process of creating technical documentation. You’ll learn and practise: The purpose and value of technical documentation (aka having an answer if people ask why you should be doing this work). The entire documentation process. We’ll explain what you need to do, from beginning to end. We cover planning, writing, editing, indexing, and production. The skills you need as a technical communicator. How to work more efficiently. This framework will help you avoid wasting time. How to work more effectively. We’ll show you how to write and design your information in a structured, useful, usable and informed way. We don’t like to overhype our courses, so here are some reasons why not to get our technical writing training course. Those are: If you have requirements for your documents to meet specific regulatory documentation standards in these industry sectors: aerospace, military, railway, or automotive. Where documentation must be written to a specific XML standard. (You’ll need to take our DITA module in our advanced course as well). If you need to write technical API documentation for developers. (You’ll need to take our API module in our advanced course as well). Apart from that, this course will help you create the user assistance for your application or product. Duration and delivery format The course comprises 15 modules in total, which you can complete at your own pace. The course modules are delivered over the Web in small, manageable video presentations. You can download the course handouts as Word or PDF files. With the time needed to complete the exercises, you will need to allocate around two days in order to complete the course. You can pause the videos at any time and return to the course at times that suit you. Your Instructor Cherryleaf Cherryleaf is a technical writing services company formed in 2002 by people with a passion for technical communication and learning development. Cherryleaf is recognised as a leader within the technical communication profession. Our staff have written articles for the Society for Technical Communication's (STC) Intercom magazine, the Institute of Scientific and Technical Communicator's Communicator journal and tekom's TCWorld magazine. They've also written books on technical communication. We've presented webinars for Adobe, Madcap Software or the STC, and we've spoken at various conferences around the world. Today, organisations throughout Europe use Cherryleaf’s services so they can provide clear information that enables users and staff to complete tasks productively. Course Curriculum First Section The purpose of technical documentation (7:17) The different models for technical documentation (9:52) What is a technical author? (21:24) Adopting a user-centred design approach (10:38) Overview of the writing process (10:40) Planning your content (10:24) Researching the product and audience (13:20) Software tools (10:40) Writing the topics – Overview (30:31) Writing the topics – How to write and present different types of information (13:33) Writing the topics – Using images and videos (11:43) Writing the topics – Index, Search and Metadata (16:57) Hyperlinking (5:20) Reviewing and editing (9:42) End of course (7:21) Bonus content Frequently Asked Questions When does the course start and finish? It is a completely self-paced online course - you decide when you start and when you finish.How long do I have access to the course?You have access for 12 months.What if I am unhappy with the course?We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

The Mental Healthcare Assistant for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Mental Healthcare Assistant consists of several modules that take around 6 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Mental Healthcare Assistant doesn't entitle you to practise as a professional in this specific field. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Introduction to Mental Health Introduction to Mental Health 00:20:00 Module 2: The Mental Capacity Act The Mental Capacity Act 00:14:00 Module 3: Assessment of Mental Capacity Assessment of Mental Capacity 00:13:00 Module 4: Mental Health Legislation and Services Mental Health Legislation and Services 00:29:00 Module 5: Child Psychology Child Psychology 00:10:00 Module 6: Childhood and Adolescent Psychiatric Disorders Childhood and Adolescent Psychiatric Disorders 00:25:00 Module 7: Mental Health Problems in Young and Adults Mental Health Problems In Youth And Adults 00:06:00 Module 8: Other Mental Health Problems in Young and Adults Other Mental Health Problems in Youth And Adults 00:06:00 Module 9: Stress and Anxiety Disorders Stress and Anxiety Disorders 00:32:00 Module 10: Schizophrenia Schizophrenia 00:26:00 Module 11: Personality Disorders Personality Disorders 00:42:00 Module 12: Mood Disorders Mood Disorders 00:22:00 Module 13: Eating & Sleeping Disorders Eating & Sleeping Disorders 00:44:00 Module 14: Self-Harm and Suicide Self-Harm and Suicide 00:20:00 Module 15: Medication and Therapy in the Treatment of Mental Illness Medication and Therapy in the Treatment of Mental Illness 00:32:00 Module 16: Social Attitudes to Mental Illness Social Attitudes to Mental Illness 00:13:00 Module 17: Confidentiality and Record Keeping Confidentiality and Record-Keeping 00:10:00 Mock Exam Mock Exam - Mental Healthcare Assistant 00:20:00 Final Exam Final Exam - Mental Healthcare Assistant 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Essentials of UK VAT today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Essentials of UK VAT is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Essentials of UK VAT Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Essentials of UK VAT, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.  Course Content Essentials of UK VAT - Updated Version Module 1: Understanding VAT 00:38:00 Module 2: VAT Terminology and Calculation 00:37:00 Module 3: VAT Taxable Persons 00:48:00 Module 4: VAT Registration 00:42:00 Module 5: VAT Rates 00:34:00 Module 6: Invoicing and Records 00:29:00 Module 7: VAT Application in Goods, Services and Vehicles 00:33:00 Module 8: Supply 00:45:00 Module 9: The VAT Return 00:27:00 Module 10: Tips on VAT Compliance 00:23:00 Module 11: VAT Exemptions and Zero-Rated VAT 00:41:00 Module 12: Miscellaneous VAT Issues and Penalties 00:43:00 Module 13: Making Tax Digital 00:28:00 Essentials of UK VAT - Old Version Basics of UK VAT 00:10:00 Overview of VAT 00:10:00 Businesses and Charging VAT 00:10:00 Private Limited Company & Corporation Tax 00:15:00 Carried Forward Losses on Company Tax Return 00:05:00 The VAT Registration Threshold 00:05:00 VAT Administration Including Guidance, Rulings, Penalties and Appeals 00:35:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Business Support Manager Course is designed to equip aspiring managers with a robust understanding of essential business functions and strategic management principles. Covering key areas such as financial reporting, budgeting, risk management, and investment planning, this course offers a detailed exploration of business processes and decision-making tools. It delves into critical topics including stakeholder analysis, supply chain management, and project oversight, preparing learners to navigate the complexities of modern business environments confidently. Beyond finance and operations, the course addresses communication skills, negotiation techniques, marketing fundamentals, and corporate governance, ensuring a well-rounded managerial perspective. With an emphasis on strategy formulation and implementation, alongside business law and consumer protection, learners gain the knowledge to contribute effectively to organisational growth. Whether you aim to sharpen your administrative capabilities or develop strategic insight, this course presents a structured pathway to broaden your managerial expertise while aligning with current business demands. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Accounting Concepts and Standards Module 02: Balance Sheet Module 03: Income statement Module 04: Financial statements Module 05: Cash Flow Statements Module 06: Understanding Profit and Loss Statement Module 07: Financial Budgeting and Planning Module 08: Introduction to Finance Module 09: Essential Skill for Financial Advisor Module 10: Financial Planning Module 11: Financial Risk Management and Assessment Module 12: Investment Planning Module 13: Business Processes Module 14: Ratio Analysis Module 15: Planning & Forecasting Operations Module 16: Ten Common Statistical Mistakes Module 17: Needs Assessment Module 18: Business Analysis Planning Module 19: Strategy Analysis Module 20: Stakeholder Analysis Module 21: Business Development and Succession Planning Module 22: Process Management Module 23: Supply Chain Management Module 24: Procurement & Purchasing Management Module 25: Project Management Module 26: Business Analysis Planning and Monitoring Module 27: Strategic Analysis and Product Scope Module 28: Quality Management Module 29: Negotiation Techniques Module 30: Communication Skills Module 31: Skills of an Effective Administrator Module 32: What is Marketing? Module 33: Common Marketing Types (I) Module 34: Common Marketing Types (II) Module 35: Business Etiquette Module 36: Introduction to Strategic Management Business Module 37: Corporate Governance Module 38: Industry Analysis Module 39: Strategy Formulation Module 40: Strategy Implementation Module 41: Building a Brand Module 42: Generating Success from the Customer Relationship Module 43: Understanding Business Law Module 44: Contract & Business Law Module 45: Consumer Law and Protection Module 46: Introduction to Human Resources Module 47: Business Proposal Writing Module 48: The Market System and the Circular Flow Model Module 49: Supply, Demand and Prices Module 50: Market Structure: Perfect Competition vs Monopoly Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Are you consistently battling the clock, feeling there aren't enough hours in a day? Introducing the 'Time Management at QLS Level 3' course - a beacon for those seeking to optimise every moment. Dive deep into the crux of why managing your hours and minutes matters, exploring the myriad benefits. Unearth your current work methodologies, discern what truly matters, and bid farewell to the art of dilly-dallying. By the end, you'll not only set precise goals but also learn the secret sauce of executing them while skirting around common time traps. Ever felt your creative juices being hampered by poor time skills? Our modules equip you with techniques specifically tailored for creative endeavours. And to top it off, learn the finesse of anticipation and plug those pesky time leaks ensuring maximum efficiency. So, why wait? Take control of your hours, minutes, and seconds. Start a journey where you don't chase time; you master it. Learning Outcomes Understand the significance and advantages of adept time utilisation. Evaluate one's existing work methodologies and discern key priorities. Develop strategies to overcome procrastination and set clear, achievable objectives. Acquire tools and techniques to both plan and execute tasks efficiently. Recognise and mitigate common time siphons, enhancing productivity. Why choose this Time Management at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Time Management at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Time Management at QLS Level 3 course for? Individuals struggling to balance work, leisure, and personal commitments. Managers seeking to enhance their team's productivity and workflow. Creatives desiring a structured approach without stifling innovation. Students aiming for better academic achievements through improved scheduling. Entrepreneurs looking to maximise outcomes with limited time resources. Career path Project Manager: £45,000 - £70,000 Operations Director: £60,000 - £90,000 Productivity Consultant: £40,000 - £65,000 Creative Director: £50,000 - £80,000 Personal Coach (Time Management Specialisation): £30,000 - £55,000 Organisational Development Specialist: £35,000 - £60,000 Prerequisites This Time Management at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Time Management at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Importance and Benefits of Time Management Importance and Benefits of Time Management 00:11:00 Module 02: Assess Your Current Work Practice Assess Your Current Work Practice 00:19:00 Module 03: Identifying the Priorities Identifying the Priorities 00:36:00 Module 04: Say 'No' to Procrastination Say 'No' to Procrastination 00:42:00 Module 05: Set Your Goals Set Your Goals 00:24:00 Module 06: Plan the Work Plan the Work 00:36:00 Module 07: Work the Plan Work The Plan 00:18:00 Module 08: Effective Time Management Techniques Effective Time Management Techniques 00:10:00 Module 09: Combat the Time Wasters Combat the Time Wasters 00:28:00 Module 10: Time Management for Creative Work Time Management for Creative Work 00:36:00 Module 11: The Art of Anticipating The Art of Anticipating 00:15:00 Module 12: Avoid Time Leaks Avoid Time Leaks 00:28:00 Assignment Assignment - Time Management at QLS Level 3 02:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Embarking on the 'Criminal Investigator Certification' journey unveils a world where keen observation meets meticulous analysis. Imagine stepping into a realm where every detail tells a story, a world where you're the decipherer of hidden truths. This course, a blend of theory and practical know-how, guides you through the labyrinth of criminal investigation. From the foundational skills required in Module 1 to the intricate workings of the criminal justice system in England and Wales in Module 19, each step is a leap towards mastering the art of investigation. Picture yourself at a crime scene; your trained eye spots the minutiae others overlook. This course is your gateway to understanding the psyche behind criminal acts, the science of evidence, and the strategies of effective interrogation and surveillance. Learning Outcomes Acquire a comprehensive understanding of criminal psychology and the dynamics of criminal behaviour. Develop proficiency in crime scene analysis, including evidence collection and forensic examination. Gain expertise in advanced interrogation techniques and surveillance strategies. Understand the legal framework of the criminal justice system in England and Wales. Master the skills in handling and examining firearms, essential for certain investigative roles. Why buy this Criminal Investigator Certification? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Criminal Investigator Certification there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals aspiring to become criminal investigators or private detectives. Law enforcement officers seeking to enhance their investigative skills. Legal professionals interested in deepening their understanding of criminal psychology and forensics. Security personnel aiming to broaden their knowledge in crime prevention and evidence handling. Academics and students pursuing studies in criminology and related fields. Prerequisites This Criminal Investigator Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Criminal Investigator: £30,000 - £50,000 per annum Forensic Scientist: £25,000 - £45,000 per annum Private Detective: £22,000 - £35,000 per annum Crime Scene Investigator: £20,000 - £40,000 per annum Cyber Crime Analyst: £28,000 - £55,000 per annum Legal Consultant (Criminal Law): £35,000 - £70,000 per annum Course Curriculum Module 1: Required Skills to Become a Criminal Investigator Required Skills to Become a Criminal Investigator 00:19:00 Module 2: An Introduction to a Private Detective An Introduction to a Private Detective 00:16:00 Module 3: Criminal Intelligence Criminal Intelligence 00:17:00 Module 4: Crime Scene Investigation Crime Scene Investigation 00:17:00 Module 5: Collecting and Packaging Physical Evidence Collecting and Packaging Physical Evidence 00:42:00 Module 6: Fingerprints: Your Personal Signature Fingerprints: Your Personal Signature 00:39:00 Module 7: DNA Analysis DNA Analysis 00:35:00 Module 8: Criminology and Criminal Psychology Criminology and Criminal Psychology 00:13:00 Module 9: Violent Crimes and Cyber Criminology Violent Crimes and Cyber Criminology 00:14:00 Module 10: Business Theft and fraud Business Theft and fraud 00:12:00 Module 11: Domestic Investigation and Types Domestic Investigation and Types 00:15:00 Module 12: Victimology Victimology 00:11:00 Module 13: Dealing with Crime Dealing with Crime 00:10:00 Module 14: Tracing and Surveillance Techniques Tracing and Surveillance Techniques 00:13:00 Module 15: Effective Interrogation Techniques Effective Interrogation Techniques 00:14:00 Module 16: Basic Operations of Firearms Basic Operations of Firearms 00:10:00 Module 17: Firearms Examination Firearms Examination 01:21:00 Module 18: Forensic Psychology Forensic Psychology 00:12:00 Module 19: The Criminal Justice System in England and Wales The Criminal Justice System in England and Wales 00:13:00 Assignment Assignment - Criminal Investigator Certification 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! What's New? Latest Updated (January 2024) 5 Latest Topic Added 2 FREE Course It is easier to build strong children than to repair broken men. Have you ever wondered why some children are hyperactive whereas others are shy? Why do they develop differently from one another? How do children develop their thinking and speaking abilities? If this Child Psychology & Counselling course fascinates you, then you are in the right place! Level 7 Diploma in Child Psychology & Counselling Bundle consists of the following Courses: Course 01: Child Psychology Level 7 QLS Endorsed Course 02: Safeguarding Children Level 3 Course 03: Art Therapy Course 04: Autism and Developmental Disorders Course 05: EYFS Teaching Assistant Course 06: Speech & Language Therapy for Children This Advanced Diploma in Child Psychology at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 250 CPD points) Learning Outcomes of the Child Psychology & Child Counselling Understand the concept of mental health and its introduction. Explore attachment and relationship building in childhood development. Comprehend the impacts of separation and loss on attachment. Assess and identify attachment disorders in children and adolescents. Understand factors influencing cognitive, social, and emotional development. Identify problems of infancy, childhood, and signs of neglect. Analyze risk factors and impacts of child neglect. Understand cyberbullying, internet grooming, and internet addiction in children. Key Skills You Will Achieve from this Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy Course: Emotional intelligence Body language Speech changes Child Psychology and communication abilities Analytical skills Problem-solving. Critical thinking At the end of the Child Psychology & Child Counselling course, you will have a better knowledge of Child Psychology and children's behaviour. Once you've learned more about Child Psychology & Child Counselling and begun your career, you can earn anything starting from £27,000! Student Testimonials - What Our Students Say! ''I was a little hesitant to take this course because I didn't have any prior experience in child psychology or safeguarding. But I'm so glad I did! The course was very well-structured and easy to follow. I learned so much about child development and the different types of child abuse and neglect.'' Reviewed by Imogen Harrison ''Really enjoyed learning how so many aspects of our childhood, and upbringing can impact us as we grow up and mature into adults.'' Reviewed by Katherine Dutton "The course of very helpful. A Very clear understanding of how child psychology helps to identify the cause and factor to solve problems and how to keep safe children from bullying, neglect and acts of violence later in life.Thank you" Reviewed by Pushpa Lockwood ''I am happy because I learning a lot. Reviewed by Chigozirim Nana So enrol now in this Child Psychology & Child Counselling Level 7 Advanced Diploma course today to Advance your career! The first years following birth are a time of fast growth and development when a child's brain develops at a breakneck pace. Early experiences, both positive and negative, build the groundwork for a child's future, development, and happiness. Join an Advanced Diploma in Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy in Childcare- learn the appropriate support to help children reach their full potential. Take a step toward a brighter future! Why Choose Our Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme Get a free student ID card! Innovative and engaging Child Psychology & Child Counselling course content Free assessments are included with this Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy course 60% Marks to pass 24/7 tutor support Certificate of Completion After successfully completing this Advance Diploma in Child Psychology at QLS Level 7, you can order your CPD Accredited PDF Certificate (Advance Diploma in Child Psychology at QLS Level 7 ) as proof of your achievement. For the Hard Copy certificate, you have to pay £29.99 + Postal Charge. CPD 250 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 31:38 1: Introduction Video Preview 01:33 2: Child Psychology Preview 02:39 3: Child Development Part - 1 03:37 4: Child Development Part - 2 03:06 5: Introduction to Child Psychology 20:43 Module 02: Introduction to Mental Health 16:54 6: Erikson_s Theory 02:45 7: Introduction to Mental Health 14:09 Module 03: Attachment and Relationship Building in Childhood 35:21 8: Attachment and Relationship Building in Childhood 35:21 Module 04: Impacts of Separation and Loss on Attachment 23:51 9: Impacts of Separation and Loss on Attachment 23:51 Module 05: Assessments of Attachment 10:51 10: Assessments of Attachment 10:51 Module 06: Attachment Disorder 11:11 11: Attachment Disorder 11:11 Module 07: Attachment-Focused Parenting 14:28 12: Attachment-Focused Parenting 14:28 Module 08: Emotions and Mind-Mindedness 09:27 13: Emotions and Mind-Mindedness 09:27 Module 09: Interventions, Treatment and Support 10:33 14: Interventions, Treatment and Support 10:33 Module 10: Factors that Influence Development18:39 15: Factors that Influence Development 18:39 Module 11: Cognitive Development 20:07 16: Cognitive Development 20:07 Module 12: Social and Emotional Development 33:54 17: Social and Emotional Development 33:54 Module 13: Personality & Intellectual Development in Children 31:00 18: Personality and Intellectual Development in Children 31:00 Module 14: Stages of Language Development23:16 19: Stages of Language Development 23:16 Module 15: Understanding Moral Development 12:26 20: Understanding Moral Development 12:26 Module 16: Problems of Infancy 14:16 21: Problems of Infancy 14:16 Module 17: Problems of Childhood 16:05 22: Problems of Childhood 16:05 Module 18: Signs of Child Neglect21:13 23: Signs of Child Neglect 21:13 Module 19: Risk Factors for Neglect 12:03 24: Risk Factors for Neglect 12:03 Module 20: The impact of Child Neglect 14:16 25: The impact of Child Neglect 14:16 Module 21: Prevent Child Negligence 14:15 26: Prevent Child Negligence 14:15 Module 22: Cyberbullying 19:10 27: Cyberbullying 19:10 Module 23: Internet Grooming 17:15 28: Internet Grooming 17:15 Module24: Identifying, Preventing & Overcome Internet Addiction 10:31 29: Identifying, Preventing and Overcoming Internet Addiction 10:31 Module 25: Mental Health Related Legislations in the UK 22:29 30: Mental Health Related Legislations in the UK 21:29 31: Final Words 01:00 Assignment (Optional) 03:00 32: Assignment on- Advanced Diploma in Child Psychology at QLS Level 7 03:00 Order Your Certificate 02:00 33: Order Your CPD Certificate 01:00 34: Order Your QLS Endorsed Certificate 01:00 Free Course No 01: Autism & Developmental Disorders 1:14:10 35: Module 01: Autism Spectrum Disorder (ASD) 13:08 36: Module 02: Learning Difficulties Related to Autism 14:51 37: Module 03: Autism Diagnosis 08:21 38: Module 04: Cognitive Approaches in Autism 09:03 39: Module 05: Dealing with Autistic Individuals 12:38 40: Module 06: Other Considerations for Dealing with Autistic Individuals 09:34 41: Module 07: Engagement in Autism Awareness 06:35 Free Course No 02: EYFS Teaching Assistant 1:41:14 42: Module 01: Introduction to EYFS 07:47 43: Module 02: Importance of Early Years in Development 11:46 44: Module 03: EYFS Teaching Techniques 08:51 45: Module 04: Working as an EYFS Teacher 10:50 46: Module 05: Promoting Learning and Development 18:53 47: Module 06: Children Having Special Education Needs or Disabilities 11:25 48: Module 07: Welfare Requirements 10:20 49: Module 08: The EYFS Educational Philosophies and Privileges 07:35 50: Module 09: Registration, Inspection, and Quality Improvement 06:22 51: Module 10: EYFS Framework in 2021 07:25 Free Course No 03: Speech & Language Therapy For Children 1:09:03 52: Module 01: An Overview of Speech Therapy 04:51 53: Module 02: The Science of Speech 09:27 54: Module 03: How to Help a Child with SL Difficulties 12:45 55: Module 04: Characteristic of Speech: Linguistic Discipline 13:45 56: Module 05: Literacy and Language Development 11:01 57: Module 06: Child Speech & Language Disorders 17:14 Free Course No 04: Safeguarding Children Level 3 2:11:37 58: Module 01: Introduction to Safeguarding 12:13 59: Module 02: Laws and Guidance 25:52 60: Module 03: Child Abuse 27:48 61: Module 04: Child Sexual Exploitation 22:22 62: Module 05: Responding to Disclosure and Reporting 15:04 63: Module 06: Risks and Risk Assessment 08:42 64: Module 07: Things to Do after Referral 10:46 65: Module 08: Record Keeping 08:50 Who is this course for? Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy This Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy course can be taken by: Child Psychologist Psychology Consultant Behavioural Therapist Teaching Assistant Childhood Counsellor Social Worker Health Care Counsellor Anyone interested in learning more about the topic is advised to take this Child Psychology Level 7 Advanced Diploma with Art Therapy. This Child Psychology Level 7 Advanced Diploma with Art Therapy course is open to everybody, especially those who are interested in: EDI Child Psychology (level 3) EDI Child Psychology Early Development Instrument (EDI) RQF Children and Young People's Workforce Level 2 Award in Safeguarding and Protecting Children and Young People NCFE Early Learning and Childcare Requirements Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy This Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy course requires no formal qualification to start. A fundamental understanding of Child Psychology & Child Counselling Level 7 Advanced Diploma with Art Therapy in Childcare will help you to easily grasp the key context of the course. Career path Child Psychology Level 7 Advanced Diploma This Child Psychology Level 7 Advanced Diploma with Art Therapy course will provide you with a unique combination of expertise and competencies that will enable you to pursue a range of profitable and rewarding careers, including- Childminders Child Psychologist EYFS Teachers Pediatric Nurses Social Service Worker Certificates Certificate Accredited by CPDQS Digital certificate - Included Diploma in Child Psychology at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Child Psychology at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Child Psychology course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Emergency First Aid Do you want to build a career in the first aid sector? Do you feel the spark to handle emergencies with some life-saving skills? Well, our Emergency First Aid course will help you get a solid first aid foundation and prepare you for this specific industry.  This Emergency First Aid course gives you an in-depth idea of the fundamental aim of first aid at work, including promoting recovery, offering crucial emotional support to patients, and effectively preserving lives in emergencies. Plus, this course will enable you to recognize potential hazards and take proactive measures to ensure workplace safety. As an aspiring first aider, you will have a clear grasp of the essential role played by a first aider in emergencies, including providing immediate assistance, coordinating response efforts, and communicating effectively with medical professionals.  Our Emergency First Aid course explains the ins & outs of primary and secondary surveys. You will become familiar with concepts like scene survey, primary survey, accident reporting, when to call an ambulance, etc. Moreover, you will learn basic first aid techniques, including do's and don'ts, how to use face shields, and how to put on a bandage. Adding to that, in this Emergency First Aid course, you will explore versatile topics like dealing with minor injuries at the workplace, secondary illness, and fractures & dislocations. After completing the course, you will become well-versed in the Health & Safety Regulations of 1981 and the Health & Safety at Work Act of 1974, ensuring your compliance with workplace safety laws. Enrol in the Emergency First Aid course to prepare yourself for a job market where the average salary is £40,950 per year in the UK. What You Will Learn Familiarise with the basic concepts and legal issues of workplace first aid Explore the methods of handling an incident Gain an understanding of how safety issues are inspected to avoid occurrences Get step-by-step guidance on how to deal with fractures Understand how to deal with injuries such as cuts and bruises Discover when and how CPR is given Learn how to identify a situation when you need to call for emergency help Skills You Will Gain Basic First Aid skills Learn how to identify a serious injury Ability to treat common injuries effectively Ability to comfort someone in pain Know when and how to look for help Career Prospects The course will serve really well for aspiring professionals interested in the following careers: Teacher Teaching Assistant PE Teacher Child Care Worker Childminders and other relevant fields. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Who is this course for Anyone who is interested to learn about emergency first Aid People in charge of managing children Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language numeracy and IT Desire for entrepreneurship over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module: 1 - Introduction to Workplace First Aid Introduction to Workplace First Aid 00:32:00 Module: 2 - Legal Framework for Workplace First Aid Legal Framework for Workplace First Aid 00:29:00 Module: 3- Incident Management at Work Incident Management at Work 00:34:00 Module 4: Primary Survey Primary Survey 00:21:00 Module 5: Secondary Survey Secondary Survey 00:20:00 Module: 6: Basic First-Aid Techniques Basic First-Aid Techniques 00:37:00 Module: 7 - Dealing with Minor Injuries at Workplace Dealing with Minor Injuries at the Workplace 00:42:00 Module: 8- Secondary Illness: Loss of Responsiveness and CPR Secondary Illness Loss of Responsiveness and CPR 00:17:00 Module: 9- Secondary Illness: Breathing Problems Secondary Illness Breathing Problems 00:17:00 Module: 10- Secondary Illnesses and Injuries Secondary Illnesses and Injuries 00:27:00 Module: 11 - Dealing With Fractures and Dislocations Dealing With Fractures and Dislocations 00:19:00 Module: 12 - Call for an Emergency Call for an Emergency 00:16:00 Order Your Certificate Order Your Certificate 00:00:00

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