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Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to 'hold up the mirror' to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly. This programme will help managers / team leaders: Analyse the constituents of a 'high performing' team Apply essential influencing techniques Use a range of communication techniques to support effective teamwork Create and articulate team vision Generate common values Assess team effectiveness and take/recommend the appropriate actions Make more efficient use of team time Understand and agree on techniques to manage conflict Define and implement team meeting protocols that will facilitate team effectiveness Use the Prime Focus model to create the environment and framework for a high performing team Draft your team strategy to take them to the next level Day 1 1 Welcome and introduction Participants are welcomed to the programme and invited to share their personal objectives and people challenges Participants are given an action plan template to complete throughout the workshop 2 Your team The concept of 'positive intention' The difference between a team and a high performing team Assess your team effectiveness What is your 'interference'? 3 The team environment Setting the scene Building rapport Active listening Team goals and role profiling 4 Your style Tuckman model of team stages - how do you manage each stage? Team standards and goals Your team vision 5 Effective team meetings Influencing in team meetings How to make them interesting and relevant The pure role of the chair Day 2 1 Effective communication techniques Giving and receiving feedback Your communication style How to adapt, pace and lead to build rapport The Mehrabian theory of communication 2 How to manage conflict What is conflict? What is your default conflict approach? Tools and tips for managing conflict Practice sessions 3 Team skills Undertake a team skills analysis Types of team member Motivating team members Reframing situations 4 Setting your strategy Seeing the bigger picture The Prime Focus Model Your strategy for success Articulating your strategy Action plans revisited

Free healthcare professional education on cardiomyopathies.

Free healthcare professional education on cardiomyopathies.

Free healthcare professional education on cardiomyopathies.

Free healthcare professional education on cardiomyopathies.

Your first steps in Floorwork through our Smart Methodology.

Join FlashAcademy and GEMS FirstPoint School Dubai, as we explore how we can empower multilingual learners.

Duration 5 Days 30 CPD hours This course is intended for This course is targeted towards the information technology (IT) professional that has a minimum 1 year IT Security and Networking experience. This course would be ideal for Information System Owners, Security Officers, Ethical Hackers, Information Owners, Penetration Testers, System Owner and Managers as well as Cyber Security Engineers. Overview Upon completion, the Certified Professional Ethical Hacker candidate will be able to competently take the CPEH exam. The CPEH certification training enables students to understand the importance of vulnerability assessments and how to implement counter response along with preventative measures when it comes to a network hack. Security Fundamentals Overview The Growth of Environments and Security Our Motivation? The Goal: Protecting Information! CIA Triad in Detail Approach Security Holistically Security Definitions Definitions Relationships Method: Ping The TCP/IP Stack Which Services Use Which Ports? TCP 3-Way Handshake TCP Flags Malware Types of Malware Types of Malware Cont... Types of Viruses More Malware: Spyware Trojan Horses Back Doors DoS DDoS Packet Sniffers Passive Sniffing Active Sniffing Firewalls, IDS and IPS Firewall ? First Line of Defense IDS ? Second Line of Defense IPS ? Last Line of Defense? Firewalls Firewall Types: (1) Packet Filtering Firewall Types: (2) Proxy Firewalls Firewall Types ? Circuit-Level Proxy Firewall Type of Circuit- Level Proxy ? SOCKS Firewall Types ? Application-Layer Proxy Firewall Types: (3) Stateful Firewall Types: (4) Dynamic Packet-Filtering Firewall Types: (5) Kernel Proxies Firewall Placement Firewall Architecture Types ? Screened Host Multi- or Dual-Homed Screened Subnet Wi-Fi Network Types Wi-Fi Network Types Widely Deployed Standards Standards Comparison 802.11n - MIMO Overview of Database Server Review Access Controls Overview Role of Access Control Definitions More Definitions Categories of Access Controls Physical Controls Logical Controls ?Soft? Controls Security Roles Steps to Granting Access Access Criteria Physical Access Control Mechanisms Biometric System Types Synchronous Token Asynchronous Token Device Memory Cards Smart Card Cryptographic Keys Logical Access Controls OS Access Controls Linux Access Controls Accounts and Groups Password & Shadow File Formats Accounts and Groups Linux and UNIX Permissions Set UID Programs Trust Relationships Review Protocols Protocols Overview OSI ? Application Layer OSI ? Presentation Layer OSI ? Session Layer Transport Layer OSI ? Network Layer OSI ? Data Link OSI ? Physical Layer Protocols at Each OSI Model Layer TCP/IP Suite Port and Protocol Relationship Conceptual Use of Ports UDP versus TCP Protocols ? ARP Protocols ? ICMP Network Service ? DNS SSH Security Protocol SSH Protocols ? SNMP Protocols ? SMTP Packet Sniffers Example Packet Sniffers Review Cryptography Overview Introduction Encryption Cryptographic Definitions Encryption Algorithm Implementation Symmetric Encryption Symmetric Downfalls Symmetric Algorithms Crack Times Asymmetric Encryption Public Key Cryptography Advantages Asymmetric Algorithm Disadvantages Asymmetric Algorithm Examples Key Exchange Symmetric versus Asymmetric Using the Algorithm Types Together Instructor Demonstration Hashing Common Hash Algorithms Birthday Attack Example of a Birthday Attack Generic Hash Demo Instructor Demonstration Security Issues in Hashing Hash Collisions MD5 Collision Creates Rogue Certificate Authority Hybrid Encryption Digital Signatures SSL/TLS SSL Connection Setup SSL Hybrid Encryption SSH IPSec - Network Layer Protection IPSec IPSec Public Key Infrastructure Quantum Cryptography Attack Vectors Network Attacks More Attacks (Cryptanalysis) Review Why Vulnerability Assessments? Overview What is a Vulnerability Assessment? Vulnerability Assessment Benefits of a Vulnerability Assessment What are Vulnerabilities? Security Vulnerability Life Cycle Compliance and Project Scoping The Project Overview Statement Project Overview Statement Assessing Current Network Concerns Vulnerabilities in Networks More Concerns Network Vulnerability Assessment Methodology Network Vulnerability Assessment Methodology Phase I: Data Collection Phase II: Interviews, Information Reviews, and Hands-On Investigation Phase III: Analysis Analysis cont. Risk Management Why Is Risk Management Difficult? Risk Analysis Objectives Putting Together the Team and Components What Is the Value of an Asset? Examples of Some Vulnerabilities that Are Not Always Obvious Categorizing Risks Some Examples of Types of Losses Different Approaches to Analysis Who Uses What? Qualitative Analysis Steps Quantitative Analysis ALE Values Uses ALE Example ARO Values and Their Meaning ALE Calculation Can a Purely Quantitative Analysis Be Accomplished? Comparing Cost and Benefit Countermeasure Criteria Calculating Cost/Benefit Cost of a Countermeasure Can You Get Rid of All Risk? Management?s Response to Identified Risks Liability of Actions Policy Review (Top-Down) Methodology Definitions Policy Types Policies with Different Goals Industry Best Practice Standards Components that Support the Security Policy Policy Contents When Critiquing a Policy Technical (Bottom-Up) Methodology Review Vulnerability Tools of the Trade Vulnerability Scanners Nessus SAINT ? Sample Report Tool: Retina Qualys Guard http://www.qualys.com/products/overview/ Tool: LANguard Microsoft Baseline Analyzer MBSA Scan Report Dealing with Assessment Results Patch Management Options Review Output Analysis and Reports Overview Staying Abreast: Security Alerts Vulnerability Research Sites Nessus SAINT SAINT Reports GFI Languard GFI Reports MBSA MBSA Reports Review Reconnaissance, Enumeration & Scanning Reconnaissance Overview Step One in the Hacking ?Life-Cycle? What Information is Gathered by the Hacker? Passive vs. Active Reconnaissance Footprinting Defined Social Access Social Engineering Techniques Social Networking Sites People Search Engines Internet Archive: The WayBack Machine Footprinting Tools Overview Maltego GUI Johnny.Ihackstuff.com Google (cont.) Domain Name Registration WHOIS Output DNS Databases Using Nslookup Traceroute Operation Web Server Info Tool: Netcraft Introduction to Port Scanning Which Services use Which Ports? Port Scan Tips Port Scans Shou

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Duration 5 Days 30 CPD hours This course is intended for Telco cloud system administrators and telco network operations engineers Professionals who work with telco or enterprise and data center networks Designers and operations engineers who manage telco workloads Overview By the end of the course, you should be able to meet the following objectives: List VMware Telco Cloud Automation deployment options and procedures Describe the VMware Telco Cloud Automation infrastructure settings Configure Containers as a Service (CaaS) functionality Describe partner integration options and procedures Define zero-touch provisioning and describe infrastructure deployment Instantiate network services and network functions Describe the authorization model of VMware Telco Cloud Automation Define platform life cycle management (LCM) for VMware Telco Cloud Automation Enumerate troubleshooting concepts and day-two operations for VMware Telco Cloud Automation Describe the use of APIs within VMware Telco Cloud Automation List examples of how VMware Telco Cloud Automation can be used in a CICD environment This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware Telco Cloud AutomationTM environment. In this course, you are introduced to VMware Telco Cloud Automation infrastructure settings, deployment options, and procedures. You explore Containers as a Service and understand the workflow details of Partner Integration processes. You are introduced to zero-touch provisioning and its importance in VMware Telco Cloud Automation. You onboard and instantiate network functions and network services using hands-on lab exercises. Course Introduction Introductions and course logistics Course objectives VMware Telco Cloud Automation Installation Describe day-zero operations for VMware Telco Cloud Automation Describe the VMware Telco Cloud Automation architecture List the steps to perform VMware Telco Cloud Automation deployment List the steps to perform VMware Telco Cloud Automation control plane integration Describe VMware Telco Cloud Automation control plane scaling Describe the requirements on other applications such as VMware vRealize© Orchestrator? and Harbor Describe where, when, and how to use VMware Telco Cloud Automation tagging Day One Operations: Infrastructure Settings Describe the VMware Telco Cloud Automation infrastructure options Describe VMware Telco Cloud Automation infrastructure requirements Outline the role of virtual infrastructure and TCA Identify the benefits of public versus private infrastructure List the steps to integrate a VM-based virtual infrastructure List the steps to integrate a container-based virtual infrastructure Describe private infrastructure requirements Day One Operations: Containers as a Service Define Containers as a Service (CaaS) List the challenges of CNF deployment without automation Describe the Kubernetes and VMware Tanzu? Kubernetes Grid? architectures Describe supporting technologies like Cluster API List steps to create a Kubernetes cluster template Describe the process for deploying node pools and groups Describe cluster monitoring List CaaS scale options Day One Operations: Partner Integration Describe partner integration and the types of partners Describe Harbor and the various Harbor platforms List the steps to interface with a Harbor platform Compare and contrast specialized VNF managers (S-VNFMs) and generic VNF managers (G-VNFMs) Explain how to add an S-VNFM Define S-VNFM use cases Day One Operations: Zero Touch Provisioning and Infrastructure Deployment Describe zero-touch provisioning List the use cases of zero-touch provisioning List the benefits of zero-touch provisioning Describe the infrastructure requirements of zero-touch provisioning Describe the zero-touch provisioning domains List the steps to deploy an infrastructure using zero-touch provisioning Day One Operations: Network Functions ad Network Services Describe the roles of network services and network functions List the types of descriptors Describe the role of TOSCA Describe the role of onboarding List the steps to onboard network functions and network services Examine the results of the onboarding process List the steps to instantiate network functions and network services Examine the results of the instantiation process Day Two Operations: Authorization Model Explain the resources that can be accessed in vSphere Define the role of a VMware vCenter Server© system in credential management Describe the procedures to create, delete, and modify rules using vCenter Server Explain how to control and verify access to vSphere resources List roles in VMware Telco Cloud Automation Explain the tasks and list the levels of permissions needed in VMware Telco Cloud Automation List all the permissions and filters that can be implemented in VMware Telco Cloud Automation Summarize the role-based access control model of VMware Telco Cloud Automation Day Two Operations: Platform Life Cycle Management Explain the life cycle stages in VMware Telco Cloud Automation control plane Explain the life cycle stages in VMware Telco Cloud Automation Define an upgrade schedule Apply an upgrade schedule to manage life cycle management of the VMware Telco Cloud Automation control plane Apply an upgrade schedule to manage life cycle management of VMware Telco Cloud Automation Describe network function and network service life cycle management events Execute network function and network service healing Set up Network Function and Network Service monitoring Perform Network Function and Network Service termination Day Two Operations: Troubleshooting List the components of the VMware Telco Cloud Automation dashboard Explain the features of fault management in VMware Telco Cloud Automation Explain the features of performance management in VMware Telco Cloud Automation Describe the use of fault management of VMware Telco Cloud Automation for VNFs and CNFs Describe the use of performance management of VMware Telco Cloud Automation for VNFs and CNFs Troubleshoot using tcf_manager, app.log, and web.log Define the procedures to integrate VMware vRealize© Operations Manager? with VMware Telco Cloud Automation Usage of VMware vRealize© Operations? Day Two Operations: API Management Define the VMware Telco Cloud Automation API Explain the API architecture Describe VMware Telco Cloud Automation API use cases Explain how to configure an external REST API Describe how to request security tokens for implementation Explain how to implement commands through external systems using APIs Day Two Operations: Continuous Integration and Continuous Delivery Describe continuous integration and continuous delivery (CICD) List the benefits and challenges of CICD Describe how VMware Telco Cloud Automation can be used in a CICD environment Explore VMware Telco Cloud Automation CICD examples