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2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

In today’s dynamic business landscape, understanding how to identify, assess, and manage risks is crucial for maintaining organisational stability and resilience. This course offers a thorough introduction to the principles of risk analysis and corporate risk management, guiding learners through the processes that help protect businesses from financial and operational uncertainties. Participants will explore a range of risk management strategies tailored to corporate environments, providing essential insights into minimising potential threats while safeguarding assets and reputation. Beyond risk, the course delves into the complexities of crisis management, covering how organisations can prepare for, respond to, and recover from disruptive incidents. From crisis communication to the establishment of effective emergency response plans and team coordination, this training equips learners with the knowledge needed to handle crises systematically and with confidence. The post-crisis phase is also examined, emphasising the importance of reflection and improvement to strengthen future responses. Delivered fully online, this course is ideal for professionals seeking to enhance their understanding of risk and crisis management without the need for physical attendance. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Corporate Risk And Crisis Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Corporate Risk And Crisis Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Corporate Risk And Crisis Management - CPD Accredited training.

Level 5 QLS Course With QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 160 CPD Points | CPD Accredited

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Risk Management : Risk Assessment Diploma provides an excellent opportunity to gain the skills and knowledge you'll need to advance in your career. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Risk Management : Risk Assessment Diploma will provide you with the right CPD Accredited proficiency that you'll need to succeed.Gain experience online and interact with experts. This can prove to be the perfect way to get notice by a prospective employer and stand out from the crowd. This course has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes.. Why choose Risk Management : Risk Assessment Diploma? Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included. ****Course Curriculum**** Here are the topics you will cover on the Course. ***Risk Management : Risk Assessment Diploma*** Module 1: Introduction to Compliance Module 2: Five basic elements of compliance Module 3: Compliance Management System (CMS) Module 4: Compliance Audit Module 5: Compliance and Ethics Module 6: Risk and Types of Risk Module 7: Introduction to Risk Management Module 8: Risk Management Process Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 4 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Risk Management : Risk Assessment Diploma has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Risk Management : Risk Assessment Diploma. Enrol on the Risk Management : Risk Assessment Diploma and learn a new professional skill from anywhere, at any time! Requirements Enrol on the Risk Management : Risk Assessment Diploma with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Risk Management : Risk Assessment Diploma without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Risk Management : Risk Assessment Diploma online from your computer, tablet, or smartphone, and learn in a way that suits you. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Getting Started The OTHM Level 4 Diploma in Accounting and Business aims to include fundamental business accounting and financial management expertise. This allows the learner to develop the skills required to boost company growth regarding budgets and cash flows. This qualification is intended to help accountants advance their careers. After completing this course, the learner can qualify for the next level. The qualification awarded by OTHM at RQF Level 3 represents practical knowledge, skills, capabilities, and competencies that are assessed in academic terms as equivalent to GCE AS/A Levels.  Key Benefits The qualification will benefit learners to: The interface between the general economic environment and business activity. Understand and apply the principles of financial accounting in a business setting. Develop quantitative skills to apply business concepts in accounting, finance, and human resource management. Understand the functions of management accounting in business. Completing the OTHM Level 4 Diploma in Accounting and Business provides learners with the opportunity for a wide range of academic progressions, including progression to relevant OTHM Level 5 Diplomas. Ofqual (Office of the Qualifications and Examinations Regulation) approves and regulates the qualification. Key Highlights Do you wish to place yourself in a career in accounting that adapts to business? Then, the OTHM Level 4 Diploma in Accounting and Business is the ideal starting point for your career journey. The qualification gives learners an understanding of accounting and business in the broader business context. It offers industry-focused skills to manage business finances, budgets and cash flow effectively, thereby playing a vital role in the growth of the business. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM approved tutors, who would be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The OTHM Level 4 Diploma in Accounting and Business can open many career pathways including, but not limited to: Junior Accountant with an estimated average salary of £26,308 per annum Accounting Officer with an estimated average salary of £29,048 per annum Accounting Clerk, with an estimated average salary of £32,073 per annum Accounting secretary with an estimated average salary of £24,107 per annum   About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only).       Assessment Time-constrained scenario-based assignments No examinations   Entry Requirements Learners must be 18 years old or older. Relevant NQF/QCF/RQF Level 3 Award/Diploma or at the level of GCE/GCSE or equivalent qualification Learners over 21 with relevant management experience International students whose first language is not English must score 5.5 or above in the IELTS Examination or equivalent. Progression Learners completing the OTHM Level 4 Diploma in Accounting and Business will progress to: Wide range of academic progressions, including the Level 5 Diploma in Accounting and Business qualification. Progression to career development. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits The OTHM Level 4 Diploma in Accounting and Business consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- The Accountant's Environment Reference No : R/617/3292 Credit : 20 || TQT : 200 The aim of this unit is to familiarise learners with the accountant's environment in relation to different organisation structures, environmental factors, professional ethics and regulation. UNIT2- Quantitative Methods Reference No : L/617/3291 Credit : 20 || TQT : 200 The aim of the unit is to develop learners' skills in using quantitative methods including representing information to inform decision making in an organisation, and using statistical methods to provide meaningful financial and accounting information, applying these skills to a real world case study. UNIT3- Financial Accounting Reference No : J/617/3290 Credit : 20 || TQT : 200 The aim of this unit is for the learner to develop their skills in financial accounting, including value inventory, year-end adjustments, and final accounts, applying these to real world case studies. UNIT4- Management Accounting Reference No : R/617/3289 Credit : 20 || TQT : 200 The aim of the unit is for learners to develop their skills in management accounting, including preparation of budgets, costing, capital expenditure appraisal, and to apply these skills to a real world case or case study UNIT5- Management Concepts and Practice Reference No : L/617/3288 Credit : 20 || TQT : 200 The aims of the unit are to provide learners with a thorough grounding in theories of leadership and management, and specifically the dynamics of motivation and team work as applied to teams and organisations. UNIT6- Business Economics Reference No : J/617/3287 Credit : 20 || TQT : 200 The aim of the unit is for learners to understand the macro- and micro-economic factors that impact on businesses and the international environment as a whole. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

CCNA training course description The Implementing and Administering Cisco Solutions (CCNA) course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. It also gives a foundation in network programmability, and software-defined networking What will you learn Install, configure, and operate a small to medium sized network Gain a foundation in the essentials of networking, security, and automation Prepare for the 200-301 CCNA exam, which earns CCNA certification CCNA training course details Who will benefit: Network support help desk technicians involved in the basic installation, operation, and verification of Cisco networks. Anyone seeking CCNA certification. Prerequisites: Introduction to Data communications & networking Duration 5 days CCNA training course content After taking this course, you should be able to: Identify the components of a computer network and describe their basic characteristics. Understand the model of host-to-host communication. Describe the Cisco IOS software. Describe LANs and the role of switches within LANs. Describe Ethernet and describe the operation of switches. Install a switch and perform the initial configuration. Describe the TCP/IP Internet layer, IPv4, its addressing scheme, and subnetting. Describe the TCP/IP Transport and Application layers Explore functions of routing. Implement basic configuration on a Cisco router. Explain host-to-host comms across switches and routers. Identify and resolve common switched network issues and common problems associated with IPv4 addressing. Describe IPv6 main features and addresses, and configure and verify basic IPv6 connectivity. Describe static routing. Describe, implement, and verify VLANs and trunks. Describe inter VLAN routing. Explain the basics of dynamic routing protocols and describe components and terms of OSPF. Explain how STP and RSTP work. Configure link aggregation using EtherChannel. Describe the purpose of Layer 3 redundancy protocols. Describe basic WAN and VPN concepts. Describe the operation of access control lists (ACLs) and their applications in the network. Configure Internet access using DHCP clients and explain and configure NAT on Cisco routers. Describe basic QoS concepts. Describe the concepts of wireless networks, which types of wireless networks can be built, and how to use Wireless LAN Controllers (WLCs). Describe network and device architectures, introduce virtualization, network programmability and SDN and describe smart network management solutions such as Cisco DNA Center™, SD-Access, and SD-WAN. Configure basic IOS system monitoring tools. Describe the management of Cisco devices. Describe the current security threat landscape. Describe threat defence technologies. Implement a basic security configuration of the device management plane. Implement basic steps to harden network devices. Detailed course outline Exploring the Functions of Networking. The Host-to-Host Communications Model. Operating Cisco IOS Software. Introducing LANs. Exploring the TCP/IP Link Layer. Starting a Switch. The TCP/IP IP layer, IPv4 Addressing, and Subnets. The TCP/IP Transport Layer and Application Layer. Exploring the Functions of Routing. Configuring a Cisco Router. Exploring the Packet Delivery Process. Troubleshooting a Simple Network. Introducing Basic IPv6. Configuring Static Routing. Implementing VLANs and Trunks. Routing Between VLANs. Introducing OSPF. Redundant Switched Topologies with EtherChannel. Explaining Basics of ACL. Enabling Internet Connectivity. Explaining the Evolution of Intelligent Networks. Introducing System Monitoring. Managing Cisco Devices. Securing Administrative Access. Implementing Device Hardening. Self-Study: Building Redundant Switched Topologies. Exploring Layer 3 Redundancy. Introducing WAN Technologies. Introducing QoS. Explaining Wireless Fundamentals. Introducing Architectures and Virtualization. Examining the Security Threat Landscape. Threat Defense Technologies.

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO/IEC 27005 Lead Risk Manager training enables you to acquire the necessary expertise to support an organization in the risk management process related to all assets of relevance for Information Security using the ISO 27005 standard as a reference framework. During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an Information Security Risk Management program. The training will also contain a thorough understanding of best practices of risk assessment methods such as OCTAVE, EBIOS, MEHARI and harmonized TRA. This training course supports the implementation process of the ISMS framework presented in the ISO/IEC 27001 standard. About This Course   After mastering all the necessary concepts of Information Security Risk Management based on ISO/IEC 27005, you can sit for the exam and gain the "Certified ISO/IEC 27005 Lead Risk Manager' credential. By holding this credential, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Risks.   Learning objectives Master the concepts, approaches, methods and techniques that enable an effective risk management process based on ISO/IEC 27005 Acknowledge the correlation between Information Security risk management and security controls Learn how to interpret the requirements of ISO/IEC 27001 in Information Security Risk Management Acquire the competence and skills to effectively advise organizations on Information Security Risk Management best practices Acquire the knowledge necessary for the implementation, management and maintenance of an ongoing risk management program Educational approach This training is based on both theory and best practices used in Information Security Risk Management Lecture sessions are illustrated with examples based on cases studies Practical exercises are based on a case study which includes role playing and discussions Practice tests are similar to the Certification Exam Who Should Attend?   Information Security risk managers Information Security team members Individuals responsible for Information Security, compliance, and risk within an organization Individuals implementing ISO/IEC 27001, seeking to comply with ISO/IEC 27001 or individuals who are involved in a risk management program IT consultants IT professionals Information Security officers Privacy officers What's Included?   Official Course Slide decks Candidate pack Exam fees Prerequisites   A foundational understanding of ISO/IEC 27005 and knowledge of Risk Assessment and Information Security. Our Guarantee     We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment   The exam for this course is a 12 question essay type. The pass mark is 70% and should be achieved within the allotted 150 minute exam timeframe. Exam results are provided within 24 hours. Provided by   This course is Accredited by NACSand Administered by the IECB

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access