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Register on the Call Centre Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Call Centre Training course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Call Centre Training course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Call Centre Training course, all you need is a passion for learning, A good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Customer Service Introduction to Customer Service 00:25:00 Module 02: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:14:00 Module 03: Customer Relationship Management Customer Relationship Management 00:44:00 Module 04: Customer Service Communication Strategies Customer Service Communication Strategies 00:26:00 Module 05: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:33:00 Module 06: Building Rapport Over the Phone Building Rapport Over the Phone 00:26:00 Module 07: Inbound and Outbound Calls Inbound and Outbound Calls 00:18:00 Module 08: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:30:00 Module 09: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:12:00 Module 10: Problem Solving over the Phone Problem Solving over the Phone 01:06:00 Module 11: Intra Organisation Dealings Intra Organisation Dealings 00:37:00 Module 12: Measuring Customer Service Measuring Customer Service 00:14:00 Assignment Assignment - Call Centre Based Customer Service 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Follow your dreams by enrolling on the Accounting Skills and Cycles course today and develop the experience, skills and knowledge you need to enhance your professional development. Accounting Skills and Cycles will help you arm yourself with the qualities you need to work towards your dream job. Study the Accounting Skills and Cycles training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Accounting Skills and Cycles course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Accounting Skills and Cycles course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Accounting Skills and Cycles course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Accounting Skills and Cycles course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Accounting Skills and Cycles course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Accounting Skills and Cycles course. The Accounting Skills and Cycles course is designed by industry experts and is tailored to help you learn new skills with ease.  The Accounting Skills and Cycles is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Accounting Skills and Cycles when it suits you. Access the Accounting Skills and Cycles course modules from any internet-enabled device, including computers, tablets, and smartphones. The Accounting Skills and Cycles course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Accounting Skills and Cycles now and start learning instantly! What You Get Out Of Studying Accounting Skills and Cycles With Janets: Receive a digital Certificate upon successful completion of the Accounting Skills and Cycles course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Accounting Skills and Cycles training course is delivered through Janets' online learning platform. Access the Accounting Skills and Cycles content from any internet-enabled device whenever or wherever you want to. The Accounting Skills and Cycles course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Accounting Skills and Cycles course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Accounting Skills and Cycles course. After successfully passing the Accounting Skills and Cycles course exam, you will be able to apply for a CPD-accredited certificate as proof of your Accounting Skills and Cycles qualification. Certification All students who successfully complete the Accounting Skills and Cycles course can instantly download their digital certificate. You can also purchase a hard copy of the Accounting Skills and Cycles course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Accounting Skills and Cycles is ideal for those who already work in this sector or are an aspiring professional. This Accounting Skills and Cycles course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Accounting Skills and Cycles is open to all students and has no formal entry requirements. To study the Accounting Skills and Cycles course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Accounting Skills and Cycles is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Accounting Skills and Cycles and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Accounting Skills and Cycles Accounting Skills - Financial Reports Course Overview 00:05:00 Getting the Facts Straight 00:30:00 The Accounting Cycle 00:30:00 The Key Reports 00:30:00 A Review of Financial Terms 00:30:00 Understanding Debits and Credits 00:15:00 Your Financial Analysis Toolbox 00:30:00 Identifying High and Low Risk Companies 00:30:00 The Basics of Budgeting 00:15:00 Working Smarter 00:10:00 Mock Exam Mock Exam - Accounting Skills and Cycles 00:20:00 Final Exam Final Exam - Accounting Skills and Cycles 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Are you looking to improve your current abilities or make a career move? Our unique Conflict Management course might help you get there! Expand your expertise with high-quality training - study the Conflict Management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Conflict Management online training course. This Certificate in Conflict Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 120 CPD points) to make your skill development & career progression more accessible than ever! The Conflict Management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Conflict Management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Conflict Management course. This Conflict Management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Conflict Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS after completing the Conflict Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Conflict Management course: Introduction Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Conflict Management at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Conflict Management course. This course is open to everybody. Certificates Certificate of completion Digital certificate - £10

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! People in old age can feel lonely; whether they are incredibly ill or not, they can feel left alone as more and more close family members move on with their lives and they cannot. A little care for our old ones in their last stage of life can surely help them cheer up. So, if you feel for the people who can't help themselves and if you are interested in learning how to promote companionship in their lives, then this End of Life Care course is the right choice for you! This Diploma in End of Life Care Training at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This End of Life Care Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the End of Life Care course Get a free student ID card! (£10 postal charges will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. After completing this course you can progress towards Level 2 Certificate in Principles of End of Life Care (RQF) or Level 3 Certificate in the Principles of End of Life Care (RQF) Start your learning journey straight away with this End of Life Care course and take a step toward a brighter future! Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course has been written to provide social and health care workers with the practical, legal, and emotional training needed to support terminal conditions. This course may also assist relatives or careers looking after critically ill individuals. Requirements The course does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path This course is designed for anyone who cares or interacts with terminal patients or individuals.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Are you considering becoming businessmen that you need to learn about business etiquette? Benefit from this course to help you learn immensely important business etiquettes and become successful in your business. Description: Anyone who wants to have their own business should know the proper business etiquette. Even if you are just an employee, you need to be professional and learn business etiquette. Either way, you will be benefiting from this course. You will learn about etiquette and know how etiquette can be an asset to your company. You will also know the guidelines to make effective introductions. Know how to give a good impression and minimise nervousness during social interactions. You will also know all the basic types of communication and appropriate way to deal with it through this course. In this course you will learn the necessary skills, knowledge and information about Business Etiquette.  Who is the course for? Entrepreneurs or anyone who is interested in setting up their own business. People who have an interest in knowing about business etiquette. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3 Diploma in Business Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Management Consultant Top Executive. Level 3 Diploma in Business Etiquette Module One - Getting Started 00:30:00 Module Two - Understanding Etiquette 01:00:00 Module Three - Networking for Success 01:00:00 Module Four - The Meet and Greet 00:30:00 Module Five - The Dining in Style 00:30:00 Module Six - Eating Out 00:30:00 Module Seven - Business Email Etiquette 01:00:00 Module Eight - Phone Etiquette 01:00:00 Module Nine - The Written Letter 01:00:00 Module Ten - Dressing for Success 01:00:00 Module Eleven - International Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Business Etiquette 00:20:00 Final Exam Final Exam- Level 3 Diploma in Business Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00