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Elevate your food safety expertise with our Level 2 HACCP Training Course. Gain comprehensive knowledge of Hazard Analysis and Critical Control Points (HACCP) principles, empowering you to identify, prevent, and manage potential food safety hazards. This interactive course is designed for professionals seeking advanced skills in ensuring the highest standards of food safety. Enroll now for a thorough understanding of HACCP protocols and take your food safety management to the next level.

Duration 2 Days 12 CPD hours This course is intended for Administrators Overview Please refer to course overview This offering covers the fundamental concepts of installing and configuring IBM Cognos Analytics, and administering servers and content, in a distributed environment. In the course, participants will identify requirements for the installation and configuration of a distributed IBM Cognos Analytics software environment, implement security in the environment, and manage the server components. Students will also monitor and schedule tasks, create data sources, and manage and deploy content in the portal and IBM Cognos Administration. Introduction to IBM Cognos Analytics administration IBM Cognos Analytics components Administration workflow IBM Cognos Administration IBM Cognos Configuration Identify IBM Cognos Analytics architecture Features of the IBM Cognos Analytics architecture Examine the multi-tiered architecture, and identify logging types and files Examine IBM Cognos Analytics servlets Performance and installation planning Balance the request load Configure IBM Cognos Analytics Secure the IBM Cognos Analytics environment Identify the IBM Cognos Analytics security model Define authentication in IBM Cognos Analytics Define authorization in IBM Cognos Analytics Identify security policies Secure the IBM Cognos Analytics environment Administer the IBM Cognos Analytics server environment Administer IBM Cognos Analytics servers Monitor system performance Manage dispatchers and services Tune system performance, and troubleshoot the server Audit logging Dynamic cube data source administration workflow Manage run activities View current, past, and upcoming activities Manage schedules Manage content in IBM Cognos Administration Data sources and packages Manage visualizations in the library Deployment Other content management tasks Examine departmental administration capabilities Create and manage team members Manage activities Create and manage content and data Manage system settings Manage Themes, Extensions, and Views Share services with multiple tenants

Duration 2 Days 12 CPD hours This course is intended for Administrators Overview Please refer to course overview This offering covers the fundamental concepts of installing and configuring IBM Cognos Analytics, and administering servers and content, in a distributed environment. In the course, participants will identify requirements for the installation and configuration of a distributed IBM Cognos Analytics software environment, implement security in the environment, and manage the server components. Students will also monitor and schedule tasks, create data sources, and manage and deploy content in the portal and IBM Cognos Administration. Introduction to IBM Cognos Analytics administration IBM Cognos Analytics components Administration workflow IBM Cognos Administration IBM Cognos Configuration Identify IBM Cognos Analytics architecture Features of the IBM Cognos Analytics architecture Examine the multi-tiered architecture, and identify logging types and files Examine IBM Cognos Analytics servlets Performance and installation planning Balance the request load Configure IBM Cognos Analytics Secure the IBM Cognos Analytics environment Identify the IBM Cognos Analytics security model Define authentication in IBM Cognos Analytics Define authorization in IBM Cognos Analytics Identify security policies Secure the IBM Cognos Analytics environment Administer the IBM Cognos Analytics server environment Administer IBM Cognos Analytics servers Monitor system performance Manage dispatchers and services Tune system performance, and troubleshoot the server Audit logging Dynamic cube data source administration workflow Manage run activities View current, past, and upcoming activities Manage schedules Manage content in IBM Cognos Administration Data sources and packages Manage visualizations in the library Deployment Other content management tasks Examine departmental administration capabilities Create and manage team members Manage activities Create and manage content and data Manage system settings Manage Themes, Extensions, and Views Share services with multiple tenants

Duration 1 Days 6 CPD hours This course is intended for Individuals planning to deploy applications and create application environments on Google Cloud. Developers, systems operations professionals, and solution architects getting started with Google Cloud. Executives and business decision makers evaluating the potential of Google Cloud to address their business needs. Overview Identify the purpose and value of Google Cloud products and services. Interact with Google Cloud services. Describe ways in which customers have used Google Cloud. Choose among and use application deployment environments on Google Cloud: App Engine, Google Kubernetes Engine, and Compute Engine. Choose among and use Google Cloud storage options: Cloud Storage, Cloud SQL, Cloud Bigtable, and Firestore. Make basic use of BigQuery, Google's managed data warehouse for analytics. This course uses lectures, demos, and hands-on labs to give you an overview of Google Cloud products and services so that you can learn the value of Google Cloud and how to incorporate cloud-based solutions into your business strategies. Introducing Google Cloud Platform Explain the advantages of Google Cloud Platform. Define the components of Google's network infrastructure, including: Points of presence, data centers, regions, and zones. Understand the difference between Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Getting Started with Google Cloud Platform Identify the purpose of projects on Google Cloud Platform. Understand the purpose of and use cases for Identity and Access Management. List the methods of interacting with Google Cloud Platform. Lab: Getting Started with Google Cloud Platform. Google Compute Engine and Networking Identify the purpose of and use cases for Google Compute Engine. Understand the basics of networking in Google Cloud Platform. Lab: Deploying Applications Using Google Compute Engine. Google Cloud Platform Storage Options Understand the purpose of and use cases for: Google Cloud Storage, Google Cloud SQL, and Google Cloud Bigtable. Learn how to choose between the various storage options on Google Cloud Platform. Lab: Integrating Applications with Google Cloud Storage. Google Container Engine Define the concept of a container and identify uses for containers. Identify the purpose of and use cases for Google Container Engine and Kubernetes. Introduction to Hybrid and Multi-Cloud computing (Anthos). Lab: Deploying Applications Using Google Container Engine. Google App Engine and Google Cloud Datastore Understand the purpose of and use cases for Google App Engine and Google Cloud Datastore. Contrast the App Engine Standard environment with the App Engine Flexible environment. Understand the purpose of and use cases for Google Cloud Endpoints. Lab: Deploying Applications Using App Engine and Cloud Datastore. Deployment and Monitoring Understand the purpose of template-based creation and management of resources. Understand the purpose of integrated monitoring, alerting, and debugging. Lab: Getting Started with Stackdriver and Deployment Manager. Big Data and Machine Learning Understand the purpose of and use cases for the products and services in the Google Cloud big data and machine learning platforms. Lab: Getting Started with BigQuery. Summary and Review Summary and Review. What's Next?.

Duration 1 Days 6 CPD hours This course is intended for Multi-role (consumers, business authors, professional authors, developers, administrators, modelers, project managers) This course provides students with an overview of the IBM Cognos Analytics suite of products and their underlying architecture. Students will examine each component as it relates to an Analytics solution & will be shown a range of resources. IBM Cognos Analytics Describe IBM Cognos Analytics Describe IBM Cognos Analytics components Describe IBM Cognos architecture at a high level Describe IBM Cognos security at a high level Consume Content in IBM Cognos Analytics Where do consumers access BI content? Use published reports Drill through to related data Specify run report options Specify properties of an entry Alerts and Watch Items Create Reports in IBM Cognos Analytics Overview of reporting and report authoring Identify package types, uploaded files, and data modules available for reporting Examine IBM Cognos Analytics - Reporting Examine the interface Explore different report types Create a simple, sorted, and formatted report Create a report view Create a subscription Create an Active Report Import and report on personal data Create Dashboards in IBM Cognos Analytics Describe IBM Cognos Dashboarding Identify the IBM Cognos Dashboarding user interface Add report content and tools to create dashboards Widget-to-widget communication Filter data in the dashboard Sort, group and ungroup, and calculate data Create Metadata Models in IBM Cognos Analytics Define IBM Cognos Framework Manager and its purpose Describe the IBM Cognos Framework Manager environment Describe IBM Cognos Cube Designer Get high-level content from Dynamic Cubes course and/or FM course Web-based Modeling Create Data Modules Extend IBM Cognos Analytics Introduction to IBM Cognos Mobile Key features Examine Cognos Mobile architecture Identify supported products Introduction to IBM Cognos BI for Microsoft Office Describe Cognos Analysis for Excel (CAF) Compare IBM Cognos Analytics & IBM Cognos BI New features in IBM Cognos Analytics Changes from IBM Cognos BI to IBM Cognos Analytics Legacy option Examine Event Studio Examine the role of Event Studio in Performance Management List the benefits of Event Studio Examine Metric Studio Identify scorecards, metrics, and metric types Organize metrics with strategies Track initiatives with projects

Duration 5 Days 30 CPD hours This course is intended for Project Team Members IT Support Team Members Advanced Business Analysts System Administrators Application Consultants Business Process Owners / Team Leads / Power Users Program / Project Managers Trainers Overview Learn how to design, configure, consolidate, and report with BPC Standard In this course, students learn all of the key steps to set up Consolidation based on the SAP Business Planning and Consolidation, version for SAP NetWeaver. SAP Business Planning and Consolidation Overview Describing SAP Business Planning and Consolidation Running Consolidation Tasks Implementing BPC Standard Consolidation Modeling Consolidation Structures and Reporting Configuring Environments and Dimensions Creating Models for Consolidation Creating Reports and Formats in the EPM Add-In Report on BPC Standard Data in Analysis for Office Data Collection and Preparation Collecting Transforming Data for Consolidation Scenarios Creating Consolidation Logic Configuring Reclassifications Configuring Balance Carryforward Managing Journals Consolidations and Eliminations Translating Local Currency Configuring Intercompany Matching and Booking Using the Ownership Manager Configuring Integration Rules Eliminating Intercompany Transactions Configuring Intercompany US Elimination Designing Management, Matrix, and Multiple Accounting Standard Solutions Describing Consolidation and Elimination Principles Consolidating Investments Describing Stage Consolidation Configuring Scope Variation Configuring Equity Pickup Consolidation Process Monitoring Configuring Work Status Using the Controls Monitor to Validate Data Configuring Consolidation Business Process Flows

Duration 5 Days 30 CPD hours This course is intended for This course is intended for individuals who are Application designers and database developers, database administrators and web server administrators. Overview Upon successful completion of this course, students will be able to work with Oracle database programming using the PL/SQL programming language. They will learn the syntax, structure and features of the language. In this course, students will learn the foundation for the programming series and the use of database-resident stored program units for Oracle 12c. Selection & Setup of the Database Interface Considering Available Tools Selecting the Appropriate Tool Oracle Net Database Connections Oracle PAAS Database Connections Setup SQL Developer Setup SQL*Plus Setup Jdeveloper About Bind & Substitution Variables Using SQL Developer Using SQL*Plus Choosing a Database Programming Language What is Database Programming? PL?SQL Performance Advantages Integration wth Other Languages PL/SQL Language Fundamentals PL/SQL Program Structure LANGUAGE SYNTAX RULES EMBEDDING SQL WRITING READABLE CODE GENERATING DATABASE OUTPUT SQL*PLUS INPUT OF A PROGRAM BLOCK Declare Section About the Declare Section DECLARE PRIMITIVE TYPES DECLARATION OPTIONS NOT NULL CONSTANT DATA DICTIONARY INTEGRATION %TYPE DECLARE SIMPLE USER---DEFINED TYPES TYPE... TABLE TYPE... RECORD EXTENDED USER---DEFINED TYPES Begin Section About the Begin Section Manipulating Program Data Logic Control & Branching GOTO LOOP IF-THEN-ELSE CASE Exception Section ABOUT THE EXCEPTION SECTION ISOLATING THE SPECIFIC EXCEPTION PRAGMA EXCEPTION_INIT SQLCODE &SQLERRM Example SQL%ROWCOUNT &SELECT...INTO Beyond the Basics: Explicit Cursors ABOUT EXPLICIT CURSORS EXTENDED CURSOR TECHNIQUES FOR UPDATE OF Clause WHERE CURRENT OF Clause Using FOR?LOOP Cursors Beyond the Basics: Nested BlocksBeyond the Basics: Declared Subprograms USING DECLARED SUBPROGRAMS DECLARED PROCEDURE DECLARED FUNCTION Introducing Databse-Resident Program Units ABOUT DATABASE---RESIDENT PROGRAMS PHYSICAL STORAGE & EXECUTION TYPES OF STORED PROGRAM UNITS STORED PROGRAM UNIT ADVANTAGES MODULAR DESIGN PRINCIPLES Creating Stored Procedures & Functions STORED PROCEDURES & FUNCTIONS CREATE PROCEDURE / CREATE FUNCTION CREATING PROCEDURES & FUNCTIONS RAISE_SALARY() Procedure SALARY_VALID() Function THE PARAMETER SPECIFICATION DEFAULT Clause SYSTEM & OBJECT PRIVILEGES USING THE DEVELOPMENT TOOLS Executing Stored Procedures & Functions CALLING PROCEDURES & FUNCTIONS UNIT TESTING WITH EXECUTE ANONYMOUS BLOCK UNIT TESTING SPECIFYING A PARAMETER NOTATION SQL WORKSHEET UNIT TESTING CALLING FUNCTIONS FROM SQL Maintaining Stored Program Units RECOMPILING PROGRAMS Mass Recompilation Using UTL_RECOMP() DROPPING PROCEDURES & FUNCTIONS DROP PROCEDURE / FUNCTION DATA DICTIONARY METADATA Using USER_OBJECTS Using USER_SOURCE Using USER_ERRORS Using USER_OBJECT_SIZE Using USER_DEPENDENCIES Managing Dependencies DEPENDENCY INTERNALS TRACKING DEPENDENCIES THE DEPENDENCY TRACKING UTILITY SQL DEVELOPER DEPENDENCY INFO DEPENDENCY STRATEGY CHECKLISTS Creating & Maintaining Packages ABOUT PACKAGES CREATING PACKAGES MAINTAINING PACKAGES PERFORMANCE CONSIDERATIONS Advanced Package Capabilities DEFINER & INVOKER RIGHTS WHITE LITS & ACCESSIBLE BY PERSISTENT GLOBAL OBJECTS DEFINING INITIALIZATION LOGIC OBJECT ORIENTATION SUPPORT Advanced Cursor Techniques USING CUSROS VARIABLES USING SYS_REFCURSOR USING CURSOR EXPRESSIONS Using System-Supplied Package DBMS_OUTPUT() UTL_FILE() FOPEN() EXAMPLE Database Trigger Concepts ABOUT DATABASE TRIGGERS DML EVENT TRIGGER SUB---TYPES DATABASE TRIGGER SCENARIO TRIGGER EXECUTION MECHANISMS TRIGGERS WITHIN SQL WORKSHEET Creating Database Triggers STATEMENT-LEVEL TRIGGERS Using RAISE_APPLICATION_ERROR() ROW---LEVEL TRIGGERS EXAMPLES OF TRIGGERS EMPLOYEE_SALARY_CHECK Example EMPLOYEE_JOURNAL Example BUDGET_EVENT Example INSTEAD OF TRIGGERS TRIGGERS WITHIN AN APPLICATION Maintaining Database Triggers CALL SYNTAX TRIGGER MAINTENANCE TASKS SHOW ERRORS TRIGGER DROP TRIGGER ALTER TRIGGER MULTIPLE TRIGGERS FOR A TABLE HANDLING MUTATING TABLE ISSUES Implementing System Event Triggers WHAT ARE SYSTEM EVENT TRIGGERS? DEFININGTHE SCOPE AVAILABLE SYSTEM EVENTS SYSTEM EVENT ATTRIBUTES

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

🌟 Unlock Your Website's Full Potential with 'Masterful WordPress 5.0 Editing Techniques'! 🌟   Are you ready to elevate your WordPress editing skills to the next level? Welcome to the ultimate online course designed to empower you with the mastery of WordPress 5.0 editing techniques!   🚀 What You'll Learn: Harness the power of the latest WordPress 5.0 features to create stunning and responsive websites effortlessly. Dive deep into the Gutenberg editor and learn advanced techniques to craft visually captivating and user-friendly content. Discover insider tips and tricks to streamline your editing process, saving you time and frustration. Customize themes and layouts like a pro, ensuring your website stands out in today's competitive online landscape. Optimize your site for SEO, speed, and user experience, boosting your online presence and visitor engagement.   💡 Course Highlights: Comprehensive modules led by industry experts, breaking down complex concepts into easy-to-follow lessons. Hands-on exercises and practical tutorials that reinforce your learning and ensure immediate application. Access to exclusive resources, templates, and tools to enhance your WordPress editing journey. Interactive community forums for networking, collaboration, and ongoing support from fellow learners and instructors. Lifetime access to updated content, ensuring you stay ahead in the ever-evolving world of WordPress.   🎓 Who Is This Course For? WordPress enthusiasts eager to sharpen their editing skills and unlock the full potential of WordPress 5.0. Content creators, bloggers, freelancers, and website owners seeking to enhance their online presence. Beginners looking to establish a solid foundation in WordPress editing and experienced users aiming to refine their expertise.   🌟 Join thousands of satisfied learners who have transformed their websites with the 'Masterful WordPress 5.0 Editing Techniques' course. Don't miss this opportunity to revolutionize your web editing skills and create impactful online experiences! 🔥 Enroll today and embark on your journey towards becoming a WordPress editing virtuoso! 🔥 Course Curriculum Basic Overview 00:00 Installing WordPress 00:00 Basics of Worpress 00:00 Backing Up Your WordPress Site 00:00 Upgrading to WordPress 5.0 00:00 Finding Compatible Themes 00:00 Using the Default Theme 00:00 The Editor Layout-Part-1 00:00 The Editor Layout-Part-2 00:00 Adding Blocks 00:00 Customizing Blocks 00:00 Maniupulating Blocks 00:00 Manipulating Blocks - Part 2 00:00 Adding and Customizing Text 00:00 Adding Images 00:00 Adding Lists 00:00 Adding Videos 00:00 Adding Audio 00:00 Image Overlay 00:00 Conclusion 00:00 Advanced Overview 00:00 Quotes and Pull Quotes 00:00 Media and Text Blocks 00:00 Uploading Files 00:00 Tables 00:00 Poetry Verse Block 00:00 Adding Buttons 00:00 Adding Columns 00:00 Seperators and Spaces 00:00 Widgets 00:00 General Embed Element 00:00 Video Embeds - YouTube and Vimeo 00:00 Video Embeds - Screencast 00:00 Image Based Embeds - Imgur and Flickr 00:00 Slideshare - Speaker Desk and Presentation Based Embeds 00:00 Scrbd Embeds 00:00 Social Embeds - Facebook - Instagram - Twitter 00:00 Spotify and Soundcloud Embeds 00:00 Specialty Embeds - Meetup, Ted and Kickstarter 00:00 Conclusion - Switching To the Classic Editor 00:00

🌟 Unlock Your Freelance Potential with 'Independent Endeavors: Empowering Your Freelance Journey' by Brad Hussey! 🚀   Are you ready to break free from the constraints of the traditional 9-to-5 grind and embark on a fulfilling freelance career? Join renowned expert Brad Hussey in an exhilarating online course designed to equip you with the tools, strategies, and insider insights to thrive in the world of freelancing!   🎯 What You'll Gain: ️ Proven Techniques: Learn Brad Hussey's time-tested strategies honed through years of successful freelancing. ️ Masterful Skills: Acquire essential skills in client acquisition, project management, pricing strategies, and more. ️ Confidence Booster: Gain the confidence to navigate challenges and make informed decisions as an independent professional. ️ Exclusive Insights: Benefit from Brad's firsthand experiences and industry secrets for sustainable freelance success.   🌐 Course Highlights: 🚀 Comprehensive Modules: Dive deep into modules crafted to elevate your freelance career, covering everything from building your brand to managing client relationships. 🔑 Interactive Learning: Engage with interactive sessions, live Q&A, and practical assignments to reinforce your newfound knowledge. 📈 Ongoing Support: Access a supportive community and ongoing resources to guide you even after course completion. 🤝 Join the Thriving Community: Connect with like-minded individuals, network with industry experts, and foster collaborations that could amplify your freelance journey! 💡 Why Choose Brad Hussey's Course? Brad Hussey is not just an instructor; he's a seasoned professional with a passion for empowering freelancers. His commitment to your success is reflected in the course's tailored content and actionable insights.   🌟 Ready to Transform Your Freelance Journey? Don't miss this opportunity to take charge of your career and thrive in the world of freelancing. Enroll now in 'Independent Endeavors: Empowering Your Freelance Journey with Brad Hussey' and kickstart your path to freelance freedom! 🚨 Limited Seats Available! Reserve Your Spot Today! 🚀   Course Curriculum Freelancing Freedom with Brad Hussey Welcome 00:00 Module 1 00:00 Module 2 00:00 Module 3 00:00 Module 4 00:00 Module 5 00:00