3453 Courses delivered Online

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Boost Your Career By Enrolling In This Couples Therapy & Counselling Bundle with Mental Health To Overcome Your Challenges! Do you have a passion for helping couples improve their relationships? Are you interested in a rewarding career as a couples therapist or counsellor? This Couples Therapy & Counselling Bundle will give you the skills and knowledge to help couples resolve their conflicts, communicate more effectively, and build stronger relationships. Adding to that, There is a shortage of over 40,000 mental health counsellors in the UK. So, this is the right time to learn some solid skills in mental health and live a secure life. In this Couples Therapy & Counselling Bundle you will learn about the dynamics of couple relationships, the factors that contribute to relationship problems, and effective couples therapy and counselling skills. You will also better understand mental health awareness and how it relates to couples therapy in Couples Therapy & Counselling with Mental Health Awareness. In addition, you will be skilled with the knowledge to use strategies to reduce conflicts within your couple of clients. With a single payment, you will gain access to Couples Therapy & Counselling bundle, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 11 PDF certificates for Absolutely free. This Couples Therapy & Counselling Bundle Package includes: Main Course: Diploma in Couples Therapy & Counselling with Mental Health at QLS Level 5 10 Additional CPDQS Accredited Premium Courses - Course 01: Counselling and Psychotherapy Course Course 02: Diploma In Mental Health Awareness - Level 3 Course 03: Family Law Course 04: Family Support Worker Course Course 05: Online Depression Management Course 06: Safeguarding And Counselling Course Course 07: Maternity Care Assistant Course Course 08: Anti-Social Behaviour Course Course 09: Professional Diploma in Stress Management Course 10: Certificate in Anger Management at QLS Level 3 Learning Outcomes of this Bundle: Master effective communication, conflict resolution, and intimacy-building techniques for couples therapy and counselling. Understand the impact of mental health on relationships and acquire skills to support couples facing mental health challenges. Navigate legal frameworks and provide guidance on family law matters within the context of couples therapy. Provide practical assistance and resources to couples and families in need through family support work. Specialise in areas such as depression management, safeguarding, and anger management within couples therapy. Why Choose Our Bundle? FREE Couples Therapy & Counselling certificate accredited Get a free student ID card with this Bundle Get instant access to this Bundle course. Learn from anywhere in the world This Bundle is affordable and simple to understand This Bundle is an entirely online, interactive lesson with voiceover audio Lifetime access to the Couples Therapy & Counselling course materials The Couples Therapy & Counselling comes with 24/7 tutor support So enrol now in this Couples Therapy & Counselling Today to advance your career! Take a step toward a brighter future! with our QLS Endorsed Couples Therapy & Counselling with Mental Health Bundle. Here is the curriculum breakdown of main QLS Course of this Couples Therapy & Counselling bundle: Diploma in Couples Therapy & Counselling at QLS Level 5 Introduction Communication Conflict Resolution Intimacy Pre-Marital Counselling Healthy Fighting Affairs Apology & Forgiveness Adapting to Changes Moving Forward Together Assessment Process? After completing an online module from Couples Therapy & Counselling with Mental Health bundle, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, & the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Couples Therapy & Counselling with Mental Health at QLS Level 5 exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no requirement to have qualifications or experience to enrol in this Couples Therapy & Counselling bundle. Also, our Couples Therapy & Counselling Bundle is perfect for: Licensed therapists and counselors seeking specialized training. Recent psychology graduates looking to specialize in couples therapy. Marriage educators and relationship experts aiming to expand their expertise. Experienced relationship coaches wanting to refine their practice. Social workers seeking to offer comprehensive support to couples in need. Requirements No prior background or expertise is required for this Couples Therapy & Counselling with Mental Health bundle. Career path Couples Therapy & Counselling with Mental Health bundle will help you to pursue to be: Couples therapist Marriage counselor Relationship coach Family therapist Clinical psychologist Social worker. Certificates Diploma in Couples Therapy & Counselling at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Couples Therapy & Counselling at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the Couples Therapy & Counselling bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery). CPDQS Accredited Certificate Digital certificate - £10 Upon passing the Dog Grooming Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPDQ.

Explore the intricacies of Early Childhood Mental Health with our comprehensive course. Gain expertise in foundational concepts, common disorders, and effective care strategies. Equip yourself to assess and promote emotional development, support positive parent-child relationships, and create trauma-informed settings. Elevate your professional practice with ethical considerations and reflective techniques. Ideal for educators, caregivers, and mental health professionals committed to fostering the emotional well-being of young children. Enroll now for a transformative journey into proactive and preventive early childhood mental health care.

Overview of Parenting Skills Training Course Join our Parenting Skills Training Course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Parenting Skills Training Course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Parenting Skills Training Course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Parenting Skills Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Parenting Skills Training Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Parenting Skills Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Parenting Skills Training Course is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Parenting Skills Training Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Parenting Skills Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Parenting Skills Training Course Advanced Parenting Skills PROMO (Final) 00:02:00 Goals & First Concepts 00:12:00 The Power Of Relationships 00:17:00 The Myth Of 'Nothing To It Parenting' 00:31:00 The 2 Phases Of Parenting 00:26:00 The Power Of Mentoring Your Child 00:17:00 Teaching Values They Will Keep! 00:13:00 Parenting Basics ... And Beyond! 00:05:00 Powerful Communication Skills 00:33:00 The Power Of Re-Framing & Building Agreements 00:13:00 WHY Do Kids Do The Things They Do? 00:15:00 'The Parent's Pledge' 00:16:00 Disciplining The RIGHT Way! 00:13:00 The Power of 'Life Lessons' 00:10:00 The kid's Pledge 00:02:00 The Parents Pledge 00:02:00

Communication is key to success in the workplace, but it's not always easy to get it right. In this course, you'll learn how to manage workplace communication effectively, from overcoming language barriers to building stronger relationships with colleagues. With practical tips and insights, you'll be able to improve communication in any workplace. According to a recent study, poor communication costs businesses around £37 billion each year in lost productivity and missed opportunities. In today's fast-paced business environment, effective communication is more important than ever, but it's not always easy. That's why we've designed our Workplace Communication Management course, to help you build the essential communication skills you need to succeed. In today's fast-paced business environment, effective communication is essential. Our Workplace Communication Management course is designed to help you build a foundation for successful communication in any workplace. With six modules covering topics from stakeholder communication to interpersonal relationships, you will gain a deep understanding of how to communicate effectively with colleagues, clients, and stakeholders. Learning outcomes: Understand the role of communication in stakeholder management Identify and overcome communication barriers in the workplace Recognise how culture impacts workplace communication Develop language skills for effective communication Enhance business communication and interpersonal relationships Implement communication improvement strategies in the workplace Effective communication is crucial for any workplace, but it's not always easy to get it right. This course offers a comprehensive overview of workplace communication management, covering key topics such as stakeholder management, language barriers, cultural differences, and interpersonal relationships. Through a series of modules, you'll learn how to improve communication in any workplace, using practical tips and strategies to overcome common challenges. Whether you're a seasoned professional or just starting out in your career, this course will give you the tools you need to succeed. With insights from this course, you'll be able to communicate more effectively and build stronger relationships with your colleagues. By the end of the course, you'll have a deeper understanding of workplace communication and the tools you need to succeed in any industry. Don't let poor communication hold you back in your career. Join our Workplace Communication Management course today and unlock the secrets to effective communication in the workplace. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals looking to improve their workplace communication skills Individuals seeking to enhance their career prospects Teams looking to improve communication and collaboration Anyone looking to build stronger relationships in the workplace Career path Communication Manager (£35,000 - £60,000 per year) Human Resources Manager (£30,000 - £60,000 per year) Marketing Manager (£25,000 - £60,000 per year) Public Relations Manager (£25,000 - £60,000 per year) Project Manager (£25,000 - £60,000 per year) Recruitment Consultant (£20,000 - £40,000 per year)

£59.99 per week 7 days of relationships/dating advice and assistance One 15 min conversation per day on your relationship problem /question and receive replies back from an experienced M.D.D date coach Dating advice for singles https://relationshipsmdd.com/product/m-d-d-whats-app-service/

Description Environmental Auditing Diploma Environmental Auditing is a critical field, pivotal in ensuring that businesses remain compliant with environmental standards and regulations. Recognising the burgeoning need for expertise in this area, the Environmental Auditing Diploma is designed to arm individuals with the knowledge and skills required to excel as environmental auditors. The course unfolds the intricate layers of the business environment, spotlighting its symbiotic relationship with the environment at large. Candidates will gain a profound understanding of the business controls, the structures in place that govern a company's environmental interactions, and the safeguards necessary to prevent environmental degradation. Every audit necessitates an impeccable plan. This diploma walks students through the nuances of planning for audit and assurance. These plans serve as the backbone of the auditing process, ensuring thoroughness and precision. The course introduces the innovative concept of the Audit Process Roller Coaster©. This unique methodology guides auditors on a meticulous journey from the initiation of the audit to its culmination, seamlessly integrating every crucial step in between. A significant part of the course deals with the set-up phase, wherein auditors lay the groundwork for the forthcoming audit. This phase is paramount as a well-laid plan can make the difference between a successful and an unsuccessful audit. The subsequent steps of review and verification focus on ensuring that all environmental standards are met, and any discrepancies are duly noted. But an audit is not merely about identifying issues; it's about reaching a logical conclusion. The Environmental Auditing Diploma emphasizes the importance of concluding the audit in a manner that offers constructive feedback and actionable insights to businesses. Auditing isn't just about numbers and processes; it's profoundly interwoven with interpersonal skills. Personal relationships play a pivotal role in the auditing universe. The ability to foster trust, maintain open communication lines, and deal with conflicts can drastically impact the outcome of an audit. This diploma course offers valuable insights into nurturing these relationships, ensuring that auditors can function effectively in any given scenario. Teamworking is another indispensable element covered in this course. Auditors often operate in teams, and the synergy of a cohesive team can amplify the effectiveness of an audit. The course expounds on the strategies to foster team spirit, ensuring that every member contributes to the best of their ability. Lastly, the power of the written word cannot be overstated in the world of auditing. The final audit report is the culmination of all the efforts put into the auditing process. This diploma provides exhaustive guidance on crafting the written report. A well-drafted report not only details the findings but also offers businesses a roadmap to address the identified shortcomings. In today's world, where environmental consciousness is gaining precedence, the role of an environmental auditor has never been more critical. The online Environmental Auditing Diploma is tailored to cater to the ever-evolving needs of this industry. Whether you're a novice looking to step into the realm of environmental auditing or a seasoned professional aiming to upskill, this course is your ideal companion. Equip yourself with the Environmental Auditing Diploma and embark on a journey to make businesses more accountable and environmentally responsible. What you will learn 1:Business Environment 2:Business Control 3:Planning for Audit and Assurance 4:The Audit Process Roller Coaster© 5:Set-up 6:Review and Verify 7:Concluding the Audit 8:Personal Relationships 9:The Written Report 10:Teamworking Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Description Personal Development Diploma Introducing the Personal Development Diploma, a comprehensive online course tailored for those eager to advance on their personal growth journey. This diploma offers a detailed exploration of various aspects pivotal to personal improvement, enhancing both one's professional and personal life. At the heart of the Personal Development Diploma is the module on 'The Power of Self-Awareness'. Recognising and understanding oneself is the cornerstone of all personal growth. With this module, learners will be armed with the tools and insights to grasp their strengths, weaknesses, and the facets of their character that make them unique. Goal-setting cannot be emphasised enough when discussing personal growth. The segment on 'Goal-Setting and Planning' equips participants with the strategies to set clear, achievable objectives. It guides learners on plotting their journey, ensuring that each step they take is aligned with their overarching ambitions. In a rapidly changing world, adaptability is essential. 'Embracing Change' delves into the nuances of adjusting to new circumstances. This module teaches learners not just to cope, but to thrive amidst change, using it as a launchpad for further growth. Of course, time is the most invaluable resource we have. The 'Mastering Time Management' segment offers techniques to maximise productivity while balancing work and leisure, ensuring that every moment counts. Life will invariably present challenges. With 'Cultivating Resilience', participants will learn to weather the storms, bouncing back from setbacks and emerging even stronger. Good health isn't merely the absence of illness. It's a holistic state of physical, mental, and social well-being. The 'Developing Healthy Habits' module instils in learners the significance of holistic wellness, teaching them habits that will benefit them in the long run. Interactions form a significant part of our daily lives. 'Enhancing Interpersonal Relationships' sheds light on nurturing and maintaining meaningful relationships, be it in the workplace, family, or social circles. The importance of looking inwards and caring for oneself cannot be overstated. 'Mindfulness and Self-Care' offers learners insights into the art of being present and the significance of self-nurturing practices, which are paramount for mental and emotional wellness. We often are our own harshest critics. The 'Overcoming Limiting Beliefs' section aids learners in identifying and challenging the self-imposed barriers that hamper growth. With this, they are better positioned to unlock their full potential. Lastly, every journey requires direction. 'Finding Meaning and Purpose' helps learners discover their true calling, ensuring their efforts are channelled towards what truly resonates with their core. The Personal Development Diploma is more than just a course; it's a transformative experience. Crafted meticulously for the digital age, this online course ensures flexibility, allowing learners to progress at their pace from the comfort of their spaces. Embarking on this diploma is not merely about acquiring knowledge; it's about metamorphosis into a more aware, focused, and resilient individual. Join the myriad of individuals who have chosen the Personal Development Diploma to embark on a life-altering journey of growth and enlightenment. Your future self will thank you. What you will learn 1:The Power of Self-Awareness 2:Goal-Setting and Planning 3:Embracing Change 4:Mastering Time Management 5:Cultivating Resilience 6:Developing Healthy Habits 7:Enhancing Interpersonal Relationships 8:Mindfulness and Self-Care 9:Overcoming Limiting Beliefs 10: Finding Meaning and Purpose Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

AgilePM® Practitioner: In-House Training This course offers preparation for the Practitioner-level examination to gain the APMG-International™ / Agile Project Management Practitioner Certification. Agile Project Management (AgilePM) is the result of collaboration between APMG-International and The DSDM Consortium. DSDM (Dynamic Systems Development Method) is the longest-established Agile method, launched in 1995, and is the only Agile method to focus on the management of Agile projects. The method has evolved over the years and the DSDM Agile Project Framework is the latest version of which AgilePM is a subset. DSDM has always operated predominantly in the corporate environment and has consistently demonstrated its ability to successfully work with and complement existing corporate processes. APMG-International is a global Examination Institute accredited by The APM Group Ltd. It is one of the Examination Institutes accredited by AXELOS. APMG-International has regional offices located in Australia, China, Denmark, Germany, the Netherlands, Malaysia, the United States, and the United Kingdom. Their portfolio of qualifications includes the Best Practice qualifications of ITIL®, PRINCE2®, MSP®, M_o_R®, and P3O®. AgilePM is one of their specialist management qualifications, which also include Change Management and Service Catalogue. The course covers all the Practitioner elements of the AgilePM Handbook v2 with: Clear explanations of the method and practical examples provided by your course tutor Sample exam paper for the Practitioner-level exams to enrich your knowledge and understanding A case study to allow you to practice the application of the method to an agile project The Traditional Classroom option includes the Practitioner exam to provide you with the right opportunity to verify your new skill set by way of a professional qualification The Virtual Classroom option includes a Practitioner exam voucher to allow you to choose the date and time of your online exam to verify your new skill set by way of a professional qualification What You Will Learn You will learn how to: Identify and apply the concepts, tools, and techniques described in Section 2 (Digging Deeper) of the APMG-International's Agile Project Management Handbook (v2.0) to agile projects Tailor and customize AgilePM to suit the needs of different projects Use AgilePM in conjunction with other project management methods such as PRINCE2® Prepare yourself for the Practitioner exam in AgilePM Roles and Responsibilities - The PM View The roles Key project manager relationships Agile Project Management - Through the Lifecycle The DSDM process and the project lifecycle Project management focus phase by phase The Effective Use of Products The products Deliver on Time - Combining MoSCoW & Timeboxing Ensuring effective prioritisation Bringing MoSCoW and timeboxing together People, Teams, and Interactions Effective communication Collaboration Requirements and User Stories What is a requirement? User stories Estimating - How and When Coping with uncertainty Estimating through the lifecycle Project Planning through the Lifecycle Planning in a DSDM project Planning activities phase by phase Quality - Never Compromise Quality What do we mean by quality? Solution and process quality Risk Management Project risk How DSDM helps mitigate project risk Tailoring the Approach The project approach questionnaire Summary and Next Steps