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Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Overview Statistics indicate that 1 in every 16 people in the UK have diabetes, be it diagnosed or undiagnosed. But the awareness of diabetes is inadequate concerning that. With this Level 2 Diabetes Awarenesscourse, you can learn about diabetes more thoroughly.Inflating statistics of diabetes all over the world is alarming. To prevent the development of diabetes, one needs to know about the disease. This Level 2 Diabetes Awarenesscourse will help you understand what diabetes is, the typical challenges of patients with diabetes, how they can adapt to lifestyle changes, maintain a healthy weight and minimise the risk of developing pre-diabetes. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.  Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 2 Diabetes Awareness. It is available to all students, of all academic backgrounds.  Requirements Our Level 2 Diabetes Awareness is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 4 sections • 1 lectures • 00:45:00 total length •Diabetes Awareness- CPD Certified: 00:45:00

Course Overview Rotating machinery or turbo machinery is machinery with rotating components that transfer energy to a fluid or fluid into energy. In the Rotating Machines Level 2 course, Instructor Graham Van Brunt will guide you through the fundamentals of rotating electrical equipment. You will gain working knowledge of DC motors and generators, as well as AC machinery fundamentals.  This video training course is ideal for those with a basic understanding of electrical circuits, as well as a working knowledge of mathematics. It has been specially designed in a way that those with little understanding of rotating machines can easily follow each module. If you're looking to gain the skills to become an electrical engineer, technologist, electrical maintainer or operator, then this course is ideal for you. This best selling Rotating Machines Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Rotating Machines Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Rotating Machines Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Rotating Machines Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Rotating Machines Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Rotating Machines Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Rotating Machines Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Want to lose weight, but don't have time for the gym? Then look no further than this course. In this Home Workout Level 2 course, you will explore a wide range of everyday exercises to create the perfect at home workout routine. It will also provide essential nutritional knowledge to build a diet plan that will help you lose weight the right way.  Deepen your knowledge of the science behind weight loss and muscle gain, and learn how to determine your level of fitness to adapt exercises to your physical abilities. This course includes helpful tips for staying motivated to reach your fitness goals, as well as guidance on how to get into the right mindset for losing weight and getting in shape. This course is ideal for beginner and intermediate-level learners who want to take their fitness to the next level. This best selling Home Workout Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Home Workout Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Home Workout Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Home Workout Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Home Workout Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Home Workout Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Home Workout Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Promises in JavaScript represent processes that are currently happening. The promise object can be in one of three states: pending, resolved or rejected. While the value is not yet determined, it stays in the pending state until it is resolved or rejected. The JavaScript Promises Level 2 course is designed to provide learners with an in-depth understanding of JavaScript promises. In this masterclass, you will learn about the different aspects of promises, from their use to dealing with multiple promises. It will also teach you the standard best practices for handling errors with promises. This course is ideal for those who want to take their programming and coding knowledge to the next level. There are no specific entry requirements for this course, however a basic knowledge of JavaScript is ideal. This best selling JavaScript Promises Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth JavaScript Promises Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The JavaScript Promises Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The JavaScript Promises Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the JavaScript Promises Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the JavaScript Promises Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the JavaScript Promises Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Keeping your joints strong and healthy is essential as we age. In the Joint Health Level 2 course, you will learn about the importance of joint health, and the different ways of keeping our joints healthy to avoid joint-related health issues in the future. You will be guided through practical low-impact motion exercises that can be done at home, introducing some simple dietary changes and supplements that promote joint health.  This course is ideal for anyone suffering from joint pain, taking you through the best treatments and home remedies that are safe for anyone to try. If you are an aspiring or current healthcare professional, then this course will teach you everything you need to know to work effectively with patients suffering from joint problems, and advise them on which treatment is best . This best selling Joint Health Level 2 has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Joint Health Level 2 is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Joint Health Level 2 is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Joint Health Level 2 is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Joint Health Level 2, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Joint Health Level 2 will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Joint Health Level 2 to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

If you want to start a career in a mental health service a Level 3 Certificate in Understanding Mental Health will support you by increasing your understanding of mental health and mental well-being. You will gain an in depth knowledge and understanding of mental health.

[vc_row][vc_column][vc_column_text] Description: Cleaning up jobs should not be looked down on, as without someone cleaning up our mess, we would have to live in a society with bad smell and garbage everywhere. Cleaning crews often take care of unseen germs and bacteria all around us for which we should be thankful. So if you are thinking of starting your own cleaning business, get ready to get your hands dirty with this Level 2 Certificate in Cleaning course. This is a very basic course designed to help you train your employees to provide cleaning services for both commercial and residential opportunities. You can use this course as an orientation for your employees as you learn about cleaning and its process by finding out ways to train new people. You will further use this course learn about office cleaning, maintaining hard floors, carpets, entryways and lobbies. The course also discusses restrooms, pest management, cleaning products, staffing and so much more. This level 2 course is filled with tips that you can utilize in order to establish and maintain a highly sophisticated cleaning service business and make money in the process. Who is the course for? Anyone interested in maintaining a clean and healthy environment, be at home or office People interested in learning more about cleaning in order to start own business Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Cleaning is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Office Cleaner Janitor Professional Cleaner Cleaning Services Business [/vc_column_text][/vc_column][/vc_row] Module 01 Cleaning 00:15:00 Cleaning Procedures 00:30:00 Office Cleaning 00:30:00 Entryways and lobbies 00:30:00 Module 02 Hard Floor Maintenance 00:15:00 Floor Stripping 00:30:00 Carpet Maintenance 00:15:00 Carpet Extraction Cleaning 00:15:00 Module 03 Restrooms 00:30:00 Spills 00:15:00 Pest Management 00:15:00 People with special needs 00:15:00 Cleaning products 01:00:00 Module 04 Medical Cleaning 01:30:00 Cleaning Business 00:30:00 Tidying or Cleaning? 01:00:00 Hiring Staff 00:15:00 Writing Business Plan for Your Cleaning Company 00:30:00 Ensuring Chemical Safety 00:30:00 Recommended Reading Recommended Reading : Level 2 Certificate in Cleaning 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Cleaning 00:20:00 Final Exam Final Exam- Level 2 Certificate in Cleaning 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Windows Server 2019 - Level 2 Hands-on Training Online Course Overview Are you looking to begin your Microsoft Server 2019 career or want to develop more advanced skills in Microsoft Server 2019? Then this Windows Server 2019 - Level 2 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2019 administrator and help you to develop your expertise in Microsoft Server 2019.This Windows Server 2019 - Level 2 Hands-on Training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world.Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Windows Server 2019 - Level 2 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2019 administrator and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a Windows Server 2019 administrator. The Windows Server 2019 - Level 2 Hands-on Training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a Windows Server 2019 administrator. This comprehensive Windows Server 2019 - Level 2 Hands-on Training course is the perfect way to kickstart your career in the field of Microsoft Server 2019. This Windows Server 2019 - Level 2 Hands-on Training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a Windows Server 2019 administrator or want to learn more skills on Microsoft Server 2019 but unsure of where to start, then this Windows Server 2019 - Level 2 Hands-on Training course will set you up with a solid foundation to become a confident Windows Server 2019 administrator and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This Windows Server 2019 - Level 2 Hands-on Training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who is this Windows Server 2019 - Level 2 Hands-on Training Online course for? This comprehensive Windows Server 2019 - Level 2 Hands-on Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Server 2019. Entry Requirement There are no academic entry requirements for this Windows Server 2019 - Level 2 Hands-on Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method This Windows Server 2019 - Level 2 Hands-on Training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Building Your Virtual Lab Environment Video - Downloading ISO and OVA Files for VirtualBox Video and Lab - Create Virtual Install of Server 2019 Full GUI Video and Lab - Creating Virtual Install of Server 2019 Core Using VirtualBox Video and Lab - Creating Virtual Install of Windows 10 Pro Using VirtualBox Video Take a Snapshot of Your Configuration Building a Windows Server 2019 Domain Using PowerShell Video an Lab - Preparing Your Network for Active directory Step 1: Rename Your Server Using Powershell Step 2: Assign a Static IP address Using PowerShell Step 3: Install the Active Directory Domain Services Role Using Powershell Step 4: Promote Server 2019 as a Domain Controller Using PowerShell Step 5: Promote Server Core to a Domain Controller Step 6: Add a Windows 10 Client to the Domain Windows Deployment Services Video - Install WDS on a Windows Server Video - Deploy a Windows 10 Client Using WDS Operations Master Roles (FSMO) Video and Lab - Transfer FSMO roles using PowerShell Video and Lab - Seizing the FSMO Roles Using the NTDSUTIL Disaster Recovery Video and Lab - Mitigating the Loss of Your Forest Root Video- Resetting the Directory Services Recovery Mode Password Video- Resetting the Directory Services Recovery Mode Password Video - How to Backup and Restore the Windows Registry Video - Install and use Windows Server Backup Video and lab - Reset a lost administrator Password Monitoring Server 2019 Video and Lab - Monitoring Server Performance Video - Create a Heads-up Display Using BgInfo Video - Overview of the Event Viewer in Windows Server Server 2019 Advanced Administration Video - Rearm the 180-day Evaluation Period for Windows Server Video - Create a shared folder Using Windows Server Video - Disable the complex password policy in Windows Server Video and lab - Configuring NIC Teaming on Windows Servers Video and Lab - Network Load Balancing for Windows Servers Video - NDSUTIL - Resetting the Directory Services Recovery Mode Password IIS Video and Lab - Create a Website Using IIS on Server 2019 Video - How to turn on website authentication in IIS Windows Server Video - Improve Website Performance Using Dynamic Compression in IIS Video - Create a New Virtual directory in IIS Video - Change the Default Document Used in IIS Certificates Services Video and Lab - Create a Self-Signed Certificate in IIS Video and Lab - Configure Group Policy to Trust a Self-Signed Certificate Video and Lab - Create Self Signed Certificate and Bind in IIS Video and Lab - Install and configure Certificate Services