4512 Courses delivered Online

Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma. Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Diligence), and CRM (Customer Relationship Management) essential skills for businesses worldwide. According to studies, 86% of buyers are willing to pay more for better customer service, and 89% of companies compete mainly on customer experience. Our comprehensive diploma course equips you with these sought-after skills across 22 modules. Master the essence of customer service, delve into the intricacies of KYC and AML compliance, and learn to handle customer complaints effectively. You'll also gain proficiency in crafting compelling business communication and managing optimal energy. Take a step towards ensuring your enterprise's compliance with international standards and enhance customer relationships for long-term success. This Customer Service, KYC, CDD & CRM course is your pathway to building a robust, compliant, and customer-centric business. What will make you stand out? Upon completion of this online Customer Service, KYC, CDD & CRM course, you will gain the following: QLS Endorsed Training. CPD QS Accredited Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the course bundle at your own pace. Study for the Customer Service, KYC, CDD & CRM course bundle using any internet-connected device, such as a computer, tablet, or mobile device Course 1: Customer Service, KYC, CDD Our Customer Service, KYC, CDD course is a comprehensive training program designed to hone your skills in delivering exceptional customer service. The course delves into the core of effective communication, complaint resolution, and building resilience in challenging situations. It also intricately addresses the importance of personal style and energy management at work. Furthermore, this course demystifies complex topics like KYC, CDD, and Anti-Money Laundering processes, clearly understanding these key areas. It emphasises adherence to mandatory industry regulations, aiding you in ensuring robust enterprise-wide compliance. Course 2: Customer Relationship Management (CRM) Diploma In parallel, the Customer Relationship Management (CRM) course offers a deep dive into CRM fundamentals, strategies, and data analysis. It places significant emphasis on strengthening customer relationships and proactively managing complaints. Additionally, the course guides you through the understanding of CRM databases. It introduces you to the future of CRM, equipping you with the essential skills to excel in any customer-centric role. Together, these courses provide a comprehensive toolkit for anyone looking to excel in customer-focused industries. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Customer Service, KYC, CDD & CRM diploma courses. Take one step closer to achieving your goal. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Diploma in Customer Service, KYC, & CRM at QLS Level 5'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £109 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You should enrol in this Customer Service & CRM course bundle if you: Aspiring and current customer service professionals. Individuals involved in customer due diligence. Regulatory compliance officers. Professionals are seeking improved communication skills. CRM practitioners. Anyone interested in customer relationship management. This course bundle is suitable for anyone aspiring to start a career in the relevant field. Also for those who are interested in enrolling in further: Certificate in Know Your Customer & Customer Due Diligence Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service (VRQ) Level 2 Certificate in Principles of Customer Service Level 2 NVQ Certificate in Customer Service (RQF) Customer Service Level 4 Level 4 NVQ Diploma in Customer Service (RQF) Requirements Without any formal requirements, you can delightfully enrol in this effective Customer Service, KYC, CDD & CRM course package. Career path By completing this comprehensive, effective Customer Service, KYC, CDD & CRM course, you can pick any one of the following career paths: Sales and Customer Assistant Customer Service Manager Client Service Manager Customer Success Manager Customer Service Advisor CRM Manager KYC Analyst Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Be prepared to save lives with our Emergency First Aid Course. Learn essential skills to respond effectively to medical emergencies, including CPR, wound care, and managing choking incidents. Whether you're a healthcare professional, workplace safety officer, or concerned citizen, this course equips you with the knowledge and confidence to handle critical situations with competence and composure. Enroll now and become a certified first aider, ready to provide immediate assistance when it matters most.

Anti-Money Laundering Approved Online Training

Lock Out, Tag Out (LOTO) Approved Online Training

This course will help you to gain the skills needed to thrive in the competitive field of Estate Agent. You will learn the art of property valuation, effective marketing strategies and the ins and out of property law and regulations. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Boost your career in estate agent, property management and development Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need Estate Agent and Property Management Training Diploma Course Overview Are you looking to begin your estate agent, property management and development career or want to develop more advanced skills in estate agent, property management and development? Then this estate agent and property management training diploma online course will set you up with a solid foundation to become a confident estate agent, property manager or property developer and help you to develop your expertise in estate agent, property management and development. This estate agent and property management training diploma online course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this estate agent and property management training diploma online course will set you up with a solid foundation to become a confident estate agent, property manager or property developer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an estate agent, property manager or property developer. The estate agent and property management training diploma online course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an estate agent, property manager or property developer. This comprehensive estate agent and property management training diploma online course is the perfect way to kickstart your career in the field of estate agent, property management and development. This estate agent and property management training diploma online course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as an estate agent, property manager or property developer or want to learn more skills on estate agent, property management and development but unsure of where to start, then this estate agent and property management training diploma online course will set you up with a solid foundation to become a confident estate agent, property manager or property developer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This estate agent and property management training diploma online course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive estate agent and property management training diploma online course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of estate agent, property management and development. Entry Requirement There are no academic entry requirements for this estate agent and property management training diploma online course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This estate agent and property management training diploma online course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction To Estate Agent and Property Management Introduction To Estate Agent and Property Management Exploring Career Prospects of Estate Agents Exploring Career Prospects of Estate Agents Exploring Career Prospects of Estate Agents Exploring Career Prospects of Estate Agents Types of Contractual Agreements Types of Contractual Agreements Code of Practice for Estate Agents Code of Practice for Estate Agents Property Listing Property Listing Property Valuation Process Property Valuation Process Negotiating in Estate Agency Negotiating in Estate Agency Letting & Renting Letting & Renting Selling a Property Selling a Property Buying Through an Estate Agent Buying Through an Estate Agent Technology Technology Different Types of Property Different Types of Property Legal Framework on Real Estate Legal Framework on Real Estate Site Identification Site Identification Evaluation Process Evaluation Process Market Demand Market Demand Buying Process of the Property Buying Process of the Property Planning Permission Planning Permission Building Regulation Approval Building Regulation Approval Financing Property Development Financing Property Development Planning Designing a Property Planning Designing a Property Property Construction Property Construction Market Research Market Research Promotion Marketing of Property Promotion Marketing of Property Sustainable Development of Property Sustainable Development of Property Property Management Property Management Conclusion To Estate Agent and Property Management Conclusion To Estate Agent and Property Management Assessment Assessment - Estate Agent and Property Management Training Diploma Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Designed for HR Professional, manager and business owners, this course equips you with a solid understanding of key employment laws and regulations in the UK. You will learn about contracts, discrimination, workplace rights and more, ensuring your organisation stays compliant and avoids legal pitfalls. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Boost your career in employment law UK Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need Diploma in UK Employment Law Course Overview Are you looking to begin your employment law UK career or want to develop more advanced skills in employment law UK? Then this diploma in UK employment law course will set you up with a solid foundation to become a confident human resources manager or HR manager and help you to develop your expertise in employment law UK. This diploma in UK employment law course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this diploma in UK employment law course will set you up with a solid foundation to become a confident human resources manager or HR manager and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a human resources manager or HR manager. The diploma in UK employment law course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a human resources manager or HR manager. This comprehensive diploma in UK employment law course is the perfect way to kickstart your career in the field of employment law UK. This diploma in UK employment law course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a human resources manager or HR manager or want to learn more skills on employment law UK but unsure of where to start, then this diploma in UK employment law course will set you up with a solid foundation to become a confident human resources manager or HR manager and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This diploma in UK employment law course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive diploma in UK employment law course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of employment law UK. Entry Requirement There are no academic entry requirements for this diploma in UK employment law course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Method of Assessment On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Career path This diploma in UK employment law course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Module 1: Fundamentals of the Employment Law Fundamentals of the Employment Law Module 2: Laws Governing Employment in the UK Laws Governing Employment in the UK Module 3: The Recruitment Process The Recruitment Process Module 4: Employment Contracts Employment Contracts Module 5: Employment Rights & Benefits Employment Rights & Benefits Module 6: Health and Safety Health and Safety Module 7: Training and Development Opportunities Training and Development Opportunities Module 8: Discrimination at Workplace Discrimination at Workplace Module 9: Handling Grievances Handling Grievances Module 10: Managing Absenteeism Managing Absenteeism Module 11: Dismissal at Workplace Dismissal at Workplace Module 12: Developing a Social Media Policy at Workplace Developing a Social Media Policy at Workplace Module 13: Disciplinary Guidelines against Drug & Alcohol Misuse Disciplinary Guidelines against Drug & Alcohol Misuse Module 14: Define HRM Define HRM Module 15: Scope of HRM Scope of HRM Module 16: Processes in HRM Processes in HRM Module 17: Skills of HR Professionals Skills of HR Professionals Module 18: HRM & Performance Management HRM & Performance Management Module 19: Hiring Strategies Hiring Strategies Module 20: Various Retention Strategies Various Retention Strategies Module 21: Human Resource Planning Human Resource Planning Module 22: Managing Employee's Performance Managing Employee's Performance Module 23: Management of Contractors Management of Contractors Module 24: Strategic HRM Strategic HRM Module 25: Global HRM Global HRM Module 26: HR Information System HR Information System Module 27: Tips for Effective HRM Tips for Effective HRM Assessment Assessment - UK Employment Law Online Training Course Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview: ***Limited Time Flash Sale*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £250 as a Gift! - Enrol Now! This Phlebotomy Training bundle consists of courses that are designed to give you step-by-step tutorials on venipuncture and phlebotomy skills along with other medical training. Since the pandemic, the need for medical professionals has skyrocketed. This means there are many jobs that you can apply for. To cater to the high demand and provide an all-inclusive course for those looking to learn skills, we bring you this Phlebotomy Training bundle. As phlebotomy includes the drawing of blood, you need to be very careful and you need to know several things before doing anything. This Phlebotomy Training bundle provides you with the knowledge of venipuncture along with several other medical skills such as clinical coding, laboratory assistant training and much more. All of these skills and knowledge in the medical field will prove extremely useful for you when you apply for medical jobs in the UK. Along with this Phlebotomy Training course, you will get 19 premium courses, an original Hardcopy, 20 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Phlebotomy Training Bundle Consists of the following Premium courses: Course 01: Phlebotomy Diploma Course 02: Immunisation Nurse Course 03: Vaccine Management Course 04: Infection Prevention Training Course 05: Anatomy and Physiology of the Human Body Course 06: Sterile Services Technician Training Level 4 Course 07: Medical Laboratory Assistant Training Level 3 Course 08: Medication Training Course 09: Nursing Assistant Course 10: Nurse Prescribing Diploma Course 11: Medical Transcription Course 12: Medical Terminology Training Course 13: Medical Law Course 14: Level 3 Diploma in Health & Social Care Course 15: Clinical Observations Skills Course 16: Public Health Course 17: Medication Administration Course 18: First Aid Training Course 19: Personal Hygiene Course 20: Communication & Information Handling in Care Learning Outcomes of this Phlebotomy Training bundle: Master the essential techniques and procedures in Phlebotomy for safe practice. Understand the anatomy and physiology relevant to Phlebotomy procedures. Gain proficiency in handling and operating Phlebotomy equipment accurately. Learn proper patient preparation and care during Phlebotomy procedures. Develop skills to prevent and manage complications during Phlebotomy sessions. Acquire knowledge of legal and ethical standards in Phlebotomy practice. Key Features of the Phlebotomy Training Course: FREE Phlebotomy Training CPD-accredited certificate Get a free student ID card with Phlebotomy Training training (£10 applicable for international delivery) Lifetime access to the Phlebotomy Training course materials The Phlebotomy Training program comes with 24/7 tutor support Get instant access to this Phlebotomy Training Course Learn Phlebotomy Training training from anywhere in the world The Phlebotomy Training training is affordable and simple to understand The Phlebotomy Training training is an entirely online So, enrol in our Phlebotomy Training Bundle to kick-start your career! Description: Enrol in this Phlebotomy Training Bundle today and start your journey to become successful! ★★★ Course Curriculum of Phlebotomy Training Bundle ★★★ Course 01: Phlebotomy Diploma Module 01: Introduction Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management =========>>>>> And 19 More Related Courses <<<<<========= How will I get my Phlebotomy Training Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199.7) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Phlebotomy Training Bundle to kickstart your career! Who is this course for? Anyone from any background can enrol in this Phlebotomy Training bundle. Requirements This Phlebotomy Training course has been designed to be fully compatible with tablets and smartphones. Career path This Phlebotomy Training will improve your eligibility for a number of jobs across the healthcare and medical industries such as: Phlebotomists Phlebotomy Nurses Phlebotomy Lab Technicians Phlebotomy Healthcare Workers Certificates Digital certificate - Included You will get the PDF Certificate for the title course (Phlebotomy Diploma) absolutely Free! Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phlebotomy Diploma) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The Control of Substances Hazardous to Health (COSHH) Approved Online Training

Dive into the complex world of Commercial Law with our comprehensive course. From understanding agency relationships to navigating international trade laws, equip yourself with the legal know-how to navigate commercial transactions effectively and securely.

Equip yourself for success as a new manager with our comprehensive “New Manager” course, covering essential leadership, communication, team building, and legal compliance skills. Gain the confidence and competence to lead effectively in today’s dynamic workplace.